Amsterdam Canal Suites
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 11:00 |
Pets | Pets not allowed |
Children | Children are welcome at this hotel |
Amenities
Wi-Fi
Non-smoking
Laundry
Bar
Car hire
Multilingual staff
More about Amsterdam Canal Suites
Amsterdam Canal Suites
Set in a typical Amsterdam house, Amstel Boutique offers modern apartments located in Amsterdam’s Canal Belt. Guests can stroll along the Amstel River or walk to the Hermitage Museum, just 5 minutes’ away.
Reviews from 
Couple
Comment: 11 Jun 2026
Stayed in: Jun 2026
A great base
We thoroughly enjoyed our stay in this property. It had everything you need - a comfortable bed, hot shower, good kitchen, and washing machine. All modern, attractive and functional.
The location is perfect for access to all the areas of Amsterdam and we were able to walk everywhere.
Check in at the Hotel was a pleasure as the staff were so enthusiastic about welcoming us to Amsterdam, pointing out the different places to visit, with a few insider tips.
The location is perfect for access to all the areas of Amsterdam and we were able to walk everywhere.
Check in at the Hotel was a pleasure as the staff were so enthusiastic about welcoming us to Amsterdam, pointing out the different places to visit, with a few insider tips.
Couple
Comment: 27 Jun 2026
Stayed in: Jun 2026
Great location
The room itself was beautiful. Loved the large windows that looked onto the canal and the large living room.
However, we were there during a heat wave and it was awful being in a room with no air conditioning. We left the front windows open while we were in the apartment but couldn’t leave them open when we were out as there was no screens. This was a major draw back as it was quite unpleasant in the room during a heat wave.
I also found areas of the room could have been cleaner. For example, the top of the clothing rank was very dusty and the top of the windows frames were very dusty as well. We also had to clean out the filter in the air conditioning unit when we got into the room as it was completely clogged with dust.
The bathroom was fine but had a few issues with the toilet flush not being strong enough and the sink in the bathroom was so small it was hard to wash your face in.
Also, we were always diligent about ensuring the door to the street was closed tightly (and there are signs to remind you of this) regardless we found that other guests did not close the door properly so it felt unsafe at times.
As well, we stayed in the bottom apartment and you could hear everything from the apartment up above. This kept us up at night quite a few times.
One thing we were really unhappy with was the fact that you have to check in at their other location and they refuse to pay for your cab to the building you’re staying in! Completely ridiculous.
However, we were there during a heat wave and it was awful being in a room with no air conditioning. We left the front windows open while we were in the apartment but couldn’t leave them open when we were out as there was no screens. This was a major draw back as it was quite unpleasant in the room during a heat wave.
I also found areas of the room could have been cleaner. For example, the top of the clothing rank was very dusty and the top of the windows frames were very dusty as well. We also had to clean out the filter in the air conditioning unit when we got into the room as it was completely clogged with dust.
The bathroom was fine but had a few issues with the toilet flush not being strong enough and the sink in the bathroom was so small it was hard to wash your face in.
Also, we were always diligent about ensuring the door to the street was closed tightly (and there are signs to remind you of this) regardless we found that other guests did not close the door properly so it felt unsafe at times.
As well, we stayed in the bottom apartment and you could hear everything from the apartment up above. This kept us up at night quite a few times.
One thing we were really unhappy with was the fact that you have to check in at their other location and they refuse to pay for your cab to the building you’re staying in! Completely ridiculous.
Anonymous traveller
Comment: 8 Apr 2026
Stayed in: Mar 2026
Clean spacious room with comfortable bed and amazing view. Staff was very friendly and accommodating. Great location, would definitely stay here again.
Couple
Comment: 7 Apr 2026
Stayed in: Mar 2026
Great place greater value
The location is close to transportation and very quit and comfortable. Great value and while I read about the issue of theft, we did not experience any and felt safe.
Couple
Comment: 5 Apr 2026
Stayed in: Apr 2026
Terribly managed with poor communication!
The check-in process was incredibly disorganized and frustrating from the start. I received an email instructing us to meet at the Canal Suites at address 818. After taking an Uber from the airport, we arrived late at night in the freezing cold and dark—only to find no one there. We knocked on multiple doors with no response.
When I called the number in the confirmation email, I was told we first needed to go to a separate hotel location to pick up the keys, then return to the apartment. This required a 10-minute walk in freezing rain while carrying five pieces of luggage. No transportation was offered, and after finally getting the keys, we had to Uber back and wait outside again. The email communication was misleading, as it clearly directed us to check in at the apartment rather than the hotel. This process needs to be much better organized. If this continues to be the process, they should offer transportation between the sites.
Once inside, the apartment itself was nice, clean, and well-equipped. The location was also great and easy to navigate, which made us hopeful the rest of our stay would be enjoyable. Unfortunately, two days later, we had a much more serious issue.
After a long day out (with it being cold and rainy most of the day), we returned to the apartment around 9:30 PM and were unable to get in because both key cards stopped working. We called the hotel and were told to come to the office, forcing us to walk again in freezing rain and hail. When we arrived to the office, the staff checked the cards and reported that both of the cards were working and to try again. My husband and I left the office and walked ten minutes back to the apartment but when we returned, they still did not open the door.
We called again and asked for assistance on-site. A staff member said she would arrive in 15 minutes, but it took over 30. When she arrived, her key also did not work. At this point, we had already been locked out for over an hour in harsh weather. She then left to contact her manager, promising a follow-up call in 20 minutes—but we waited over 30 minutes with no update and no way to reach her. At this time, we were left outside on the sidewalk for over an hour in the freezing rain, soaking wet.
We continued to call the office numerous times, every 15 minutes, but no response. Eventually, after multiple calls and being rerouted to another hotel, a different staff member assisted us. She reported that she will contact her manager and see what they can do for us and suggested that we continue to be “patient”. For nearly three hours, we were left outside in freezing rain and cold with no reliable communication or support. We were at the point of shaking due to being so cold, that my husband and I took the tram around the city just to warm up. At 12:30am, we received a phone call from the night shift receptionist stating that he has the physical key and we needed to go to the office to pick up the key. By 12:50 AM, we finally received a physical key—only to learn the issue was caused by a dead battery in the door lock.
This situation was completely avoidable. Basic maintenance, such as checking lock batteries before a guest’s stay, should be standard. It was also alarming that there appeared to be only one physical key available in the entire city. Had that key not been located, we would have had no way to access the apartment at all.
It is unacceptable that guests were left outside for hours in dangerous weather conditions. There was a clear lack of urgency, poor communication, and insufficient staffing during night hours. Emergencies like this require responsive, knowledgeable support, which was not available.
As a result of this experience, my husband became ill after being exposed to the cold and rain for such an extended period. This added an even more serious impact to what was already a highly distressing situation.
While the apartment itself and location were great, the overall experience was overshadowed by these significant issues. With better organization, clearer communication, and proper staffing and maintenance, this could have been a much more positive stay.
When I called the number in the confirmation email, I was told we first needed to go to a separate hotel location to pick up the keys, then return to the apartment. This required a 10-minute walk in freezing rain while carrying five pieces of luggage. No transportation was offered, and after finally getting the keys, we had to Uber back and wait outside again. The email communication was misleading, as it clearly directed us to check in at the apartment rather than the hotel. This process needs to be much better organized. If this continues to be the process, they should offer transportation between the sites.
Once inside, the apartment itself was nice, clean, and well-equipped. The location was also great and easy to navigate, which made us hopeful the rest of our stay would be enjoyable. Unfortunately, two days later, we had a much more serious issue.
After a long day out (with it being cold and rainy most of the day), we returned to the apartment around 9:30 PM and were unable to get in because both key cards stopped working. We called the hotel and were told to come to the office, forcing us to walk again in freezing rain and hail. When we arrived to the office, the staff checked the cards and reported that both of the cards were working and to try again. My husband and I left the office and walked ten minutes back to the apartment but when we returned, they still did not open the door.
We called again and asked for assistance on-site. A staff member said she would arrive in 15 minutes, but it took over 30. When she arrived, her key also did not work. At this point, we had already been locked out for over an hour in harsh weather. She then left to contact her manager, promising a follow-up call in 20 minutes—but we waited over 30 minutes with no update and no way to reach her. At this time, we were left outside on the sidewalk for over an hour in the freezing rain, soaking wet.
We continued to call the office numerous times, every 15 minutes, but no response. Eventually, after multiple calls and being rerouted to another hotel, a different staff member assisted us. She reported that she will contact her manager and see what they can do for us and suggested that we continue to be “patient”. For nearly three hours, we were left outside in freezing rain and cold with no reliable communication or support. We were at the point of shaking due to being so cold, that my husband and I took the tram around the city just to warm up. At 12:30am, we received a phone call from the night shift receptionist stating that he has the physical key and we needed to go to the office to pick up the key. By 12:50 AM, we finally received a physical key—only to learn the issue was caused by a dead battery in the door lock.
This situation was completely avoidable. Basic maintenance, such as checking lock batteries before a guest’s stay, should be standard. It was also alarming that there appeared to be only one physical key available in the entire city. Had that key not been located, we would have had no way to access the apartment at all.
It is unacceptable that guests were left outside for hours in dangerous weather conditions. There was a clear lack of urgency, poor communication, and insufficient staffing during night hours. Emergencies like this require responsive, knowledgeable support, which was not available.
As a result of this experience, my husband became ill after being exposed to the cold and rain for such an extended period. This added an even more serious impact to what was already a highly distressing situation.
While the apartment itself and location were great, the overall experience was overshadowed by these significant issues. With better organization, clearer communication, and proper staffing and maintenance, this could have been a much more positive stay.
Excellent location
Keizersgracht 818, Centrum, Amsterdam, 1017 EE, Netherlands|0.79 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
11:00
Good to know
Children are welcome at this hotel
Please contact the hotel for details about adding extra beds.
Please contact the hotel for details about adding a cot.
Pets not allowed
Please inform Amsterdam Canal Suites in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A damage deposit of EUR 500 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property. Canal Suites kindly requests you to contact the apartment 20 minutes before your arrival. Please note that a booking for a short-stay apartment is required to be at least 7 nights. Please note that there is no lift in the hotel. A room on the ground floor is only possible upon prior confirmation by the hotel (subject to availability).
This hotel accepts the following payment methods:
Amsterdam Canal Suites: FAQs
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