NH Collection Amsterdam Barbizon Palace
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 12:00 |
Pets | Pets allowed with an extra charge |
Amenities
Wi-Fi
Parking
Air conditioning
Airport shuttle
Fitness centre
Spa
More about NH Collection Amsterdam Barbizon Palace
NH Collection Amsterdam Barbizon Palace
NH Collection Amsterdam Barbizon Palace combines modern facilities such as a fitness area with historic features including a 15th-century chapel. It is opposite Amsterdam Central Station and 550 metres from Dam Square. Free WiFi is available.
Reviews from 
Other
Comment: 3 Sep 2026
Stayed in: Sep 2026
My stay
I had a good time AT NH collection Barbizon Palace. Its in a great location and the staff were very hospitable and helpful.
Group traveller
NL
Comment: 5 Aug 2026
Stayed in: Aug 2026
Disappointing stay
We stayed two nights at the Barbizon Palace and look back on our stay with mixed feelings.
The check-in was very chaotic. We had to wait a long time, staff seemed inadequately trained and eventually we only received our room key an hour after the official check-in time. This was nicely compensated with a glass of wine, but it remains disappointing when a hotel cannot live up to its own check-in time.
We had stayed in this hotel before and then the hygiene was disappointing. That is why we kindly requested in advance by e-mail to pay extra attention to the cleaning of our room. Unfortunately, on arrival it turned out that the room was again anything but clean. During our stay we shared the findings extensively with the hotel. There was an apology, compensation proposed and a promise that the room would be thoroughly cleaned. However, when they returned, this hardly happened. We are not concerned with compensation, but rather with taking a pre-submitted request seriously. You can expect a five-star hotel to handle this with care.
The breakfast buffet is fine, although it is certainly not among the most extensive we have seen in five-star hotels. There are also some à la carte options available. However, it was notable that the buffet was poorly replenished, which was probably due to a shortage of staff. Two very friendly ladies visibly went out of their way to help all guests. Unfortunately we have forgotten their names, but they absolutely deserve a compliment for their hospitality and service orientation.
Also the valet parking (€70 per day) was well arranged and the concierge was very friendly and helpful.
The room itself was spacious and the beds were excellent. However, it was noticed that no turndown service is offered. After the cleaning on the second day, the coffee cups were not replenished, the shower gel was gone and we had to contact the reception again to have these basic facilities brought. Those are things you really shouldn't have to report in a hotel of this level.
We regularly stay in five-star hotels, but unfortunately this is the least convincing five-star hotel we have ever stayed in. Several 4-star hotels offer a higher level of service, more attention to detail and a better overall guest experience. This is emphatically not due to the friendliness of the staff; most employees were genuinely friendly and visibly did their best. Above all, it seems to lack proper guidance, training and organization. This was particularly noticeable at the reception and breakfast where even simple questions were difficult to answer.
All in all, we look back on a difficult stay that we had little fun with. We will therefore choose a different hotel for your next visit to Amsterdam.
The check-in was very chaotic. We had to wait a long time, staff seemed inadequately trained and eventually we only received our room key an hour after the official check-in time. This was nicely compensated with a glass of wine, but it remains disappointing when a hotel cannot live up to its own check-in time.
We had stayed in this hotel before and then the hygiene was disappointing. That is why we kindly requested in advance by e-mail to pay extra attention to the cleaning of our room. Unfortunately, on arrival it turned out that the room was again anything but clean. During our stay we shared the findings extensively with the hotel. There was an apology, compensation proposed and a promise that the room would be thoroughly cleaned. However, when they returned, this hardly happened. We are not concerned with compensation, but rather with taking a pre-submitted request seriously. You can expect a five-star hotel to handle this with care.
The breakfast buffet is fine, although it is certainly not among the most extensive we have seen in five-star hotels. There are also some à la carte options available. However, it was notable that the buffet was poorly replenished, which was probably due to a shortage of staff. Two very friendly ladies visibly went out of their way to help all guests. Unfortunately we have forgotten their names, but they absolutely deserve a compliment for their hospitality and service orientation.
Also the valet parking (€70 per day) was well arranged and the concierge was very friendly and helpful.
The room itself was spacious and the beds were excellent. However, it was noticed that no turndown service is offered. After the cleaning on the second day, the coffee cups were not replenished, the shower gel was gone and we had to contact the reception again to have these basic facilities brought. Those are things you really shouldn't have to report in a hotel of this level.
We regularly stay in five-star hotels, but unfortunately this is the least convincing five-star hotel we have ever stayed in. Several 4-star hotels offer a higher level of service, more attention to detail and a better overall guest experience. This is emphatically not due to the friendliness of the staff; most employees were genuinely friendly and visibly did their best. Above all, it seems to lack proper guidance, training and organization. This was particularly noticeable at the reception and breakfast where even simple questions were difficult to answer.
All in all, we look back on a difficult stay that we had little fun with. We will therefore choose a different hotel for your next visit to Amsterdam.
Hotel response
Comment: 6 Aug 2026
Dear 1daveb11,
Thank you for taking the time to share your experience with us. We sincerely apologize that your stay did not meet the high standards of service and attention to detail you have come to expect from us.
We understand how important a smooth check-in, a spotlessly clean room, and consistent attention to detail are for a relaxing stay. It’s disappointing to hear that this wasn’t the case for you, especially given your previous experience and the request you shared in advance.
We’re glad to read that you appreciated the friendliness of our team, the valet service, the concierge, the room, and the bed. We also greatly appreciate the compliment about our colleagues at breakfast; we’ll make sure they know about it.
Our standard is a guest experience that feels reliable, comfortable, and attentive at every stage of your stay. We’re sorry that we didn’t live up to that standard. We appreciate your honesty and take your feedback seriously as a reflection of our service.
We hope to have the opportunity in the future to offer you an experience that fully meets your expectations.
Best regards,
Martin, Guest Relations
NH Collection Amsterdam Barbizon Palace
Thank you for taking the time to share your experience with us. We sincerely apologize that your stay did not meet the high standards of service and attention to detail you have come to expect from us.
We understand how important a smooth check-in, a spotlessly clean room, and consistent attention to detail are for a relaxing stay. It’s disappointing to hear that this wasn’t the case for you, especially given your previous experience and the request you shared in advance.
We’re glad to read that you appreciated the friendliness of our team, the valet service, the concierge, the room, and the bed. We also greatly appreciate the compliment about our colleagues at breakfast; we’ll make sure they know about it.
Our standard is a guest experience that feels reliable, comfortable, and attentive at every stage of your stay. We’re sorry that we didn’t live up to that standard. We appreciate your honesty and take your feedback seriously as a reflection of our service.
We hope to have the opportunity in the future to offer you an experience that fully meets your expectations.
Best regards,
Martin, Guest Relations
NH Collection Amsterdam Barbizon Palace
Anonymous traveller
Comment: 7 Sep 2026
Stayed in: Sep 2026
We had some check in mix ups and ended up having to get a 4th room that was supposed to be accessible, but when we arrived to the room, it had the high bathtub. We switched rooms within the group instead of visiting the desk for a 3rd time. Coffee maker didnt work in my room. Shower was malfunctioning and beds felt like old spring mattresses. Location was great, service was good. I wanted to like it , but for the price I was expecting more.
Anonymous traveller
Comment: 31 Aug 2026
Stayed in: Aug 2026
All good! There are rooms that need to take a few steps after enter the room. So for mobility challenged stayers, just note.
Other
Comment: 29 Aug 2026
Stayed in: Aug 2026
Studio Apartment with Canal View Review
I stayed for one week in the Studio Apartment with Canal View that is in a separate building on Zeedijk. I was on the top floor so there are three flights of very steep and winding stairs but the view out the windows and the amenities you have in the apartment (pretty much a full kitchen, separate bedroom and lounge/dining area) far outweigh the negatives of the stairs. There is no air con but the hotel was able to provide a fan which helped regulate the warmth of the room for me. Also worth noting Zeedijk has a loud bustling nightlife going on so light sleepers may find this a negative but I was so tired by the end of each day that it didn’t bother me too much. And being so close to everything I needed was excellent (supermarkets, laundrette, restaurants, Amsterdam Centraal).
Hotel response
Comment: 2 Sep 2026
Dear Travel00168253702,
Thank you for choosing our hotel for your week-long stay and for highlighting the comfort and convenience of the studio apartment. We are delighted that the canal views, spacious layout, and in-room amenities made your visit enjoyable, and that the fan helped you settle in comfortably.
We appreciate your note about the stairs and the vibrant neighborhood. Our central location in the lively heart of Amsterdam brings wonderful proximity to transport, shops, and dining, while the Zeedijk side can be more energetic, especially in the evenings.
It is great to hear that being close to everything suited your plans so well. We hope to welcome you back on your next trip to the city.
Best regards,
Guest Relations
NH Collection Amsterdam Barbizon Palace
Thank you for choosing our hotel for your week-long stay and for highlighting the comfort and convenience of the studio apartment. We are delighted that the canal views, spacious layout, and in-room amenities made your visit enjoyable, and that the fan helped you settle in comfortably.
We appreciate your note about the stairs and the vibrant neighborhood. Our central location in the lively heart of Amsterdam brings wonderful proximity to transport, shops, and dining, while the Zeedijk side can be more energetic, especially in the evenings.
It is great to hear that being close to everything suited your plans so well. We hope to welcome you back on your next trip to the city.
Best regards,
Guest Relations
NH Collection Amsterdam Barbizon Palace
Excellent location
Prins Hendrikkade 59-72, Centrum, Amsterdam, 1012 AD, Netherlands|0.78 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
12:00
Good to know
Pets allowed with an extra charge
Please contact the hotel for details about adding extra beds.
NH Collection Amsterdam Barbizon Palace: FAQs
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