Hôtel Le Lagon
+ 105
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Fast facts
Check in from: | 14:00 |
|---|---|
Check out before: | 11:00 |
Pets | Pets not allowed |
Amenities
Wi-Fi
Parking
Air conditioning
Airport shuttle
Pool
Fitness centre
More about Hôtel Le Lagon
Hôtel Le Lagon
Hotel Le Lagon offers accommodation just 100 metres from the Anse Vata Beach, Noumea.
Reviews from 
Couple
Comment: 24 Aug 2026
Stayed in: Aug 2026
TOP!
The hotel is very nicely situated near the beach. The staff is very accommodating. Our room was clean. At night it is relatively quiet. I would especially like to highlight Louise at the reception.
Jürgen and Claudia, Germany
Jürgen and Claudia, Germany
Business traveller
Comment: 21 Aug 2026
Stayed in: Aug 2026
Good choice
Welcoming environment, and good location. We know the hotel due to the failure of the return plane. All the employees were very friendly, and they helped us whenever it was necessary. Thank you for the kindness Graziela and Rowenna.
Hotel response
Comment: 22 Aug 2026
Muito obrigado pela sua simpática avaliação! Ficamos muito felizes por saber que, apesar das circunstâncias da sua estadia, se sentiu bem acolhido no nosso hotel e que a nossa equipa pôde ajudá-lo sempre que necessário.
Agradecemos especialmente as suas palavras para a Graziela e a Rowenna, que ficarão certamente muito felizes com o seu reconhecimento.
Esperamos ter o prazer de recebê-lo novamente em circunstâncias mais agradáveis, desta vez para umas férias em Nouméa!
Com os melhores cumprimentos,
Arnaud Devillers
GM
Agradecemos especialmente as suas palavras para a Graziela e a Rowenna, que ficarão certamente muito felizes com o seu reconhecimento.
Esperamos ter o prazer de recebê-lo novamente em circunstâncias mais agradáveis, desta vez para umas férias em Nouméa!
Com os melhores cumprimentos,
Arnaud Devillers
GM
Solo traveller
Comment: 16 Aug 2026
Stayed in: Aug 2026
Great hotel and even better staff!
The staff are all pros. I was stuck in Noumea for 2 additional days and they were so welcoming and helpful. I was impressed by their kindness and flexibility. Special mention to Grizelda and the whole front desk crew who got to know me well and did so with smiles and care :)
Hotel response
Comment: 22 Aug 2026
Dear Vaine,
Thank you so much for your wonderful review! We’re delighted to hear that, despite your unexpected two-day extension in Noumea, our team made you feel so welcome and well looked after.
Your kind words about our staff mean a great deal to us. We’ll be sure to share your special mention with Grizelda and the entire front desk team — they will be thrilled to know that their smiles, kindness and flexibility made a difference during your stay.
It was a pleasure having you with us, and we hope to welcome you back to Noumea and Hôtel Le Lagon under happier circumstances next time!
Warm regards,
Arnaud Devillers
GM
Thank you so much for your wonderful review! We’re delighted to hear that, despite your unexpected two-day extension in Noumea, our team made you feel so welcome and well looked after.
Your kind words about our staff mean a great deal to us. We’ll be sure to share your special mention with Grizelda and the entire front desk team — they will be thrilled to know that their smiles, kindness and flexibility made a difference during your stay.
It was a pleasure having you with us, and we hope to welcome you back to Noumea and Hôtel Le Lagon under happier circumstances next time!
Warm regards,
Arnaud Devillers
GM
Solo traveller
Comment: 19 Jun 2026
Stayed in: Jun 2026
Excellent value hotel with wonderful local staff
I had a great stay at Hotel Le Lagon. It is a lovely, family-style hotel with exceptionally kind and helpful staff. Many thanks to you all and particularly to Grizelda and Louis on reception who made my staff so enjoyable. I also liked the hotel’s location. It is just off the main promenade along the beach so felt calmer. There is a lovely semi-cirular shopping area nearby in one direction and a supermaket and excellent boulangerire in the other. It is also between the stopping point for the navette to Île le Canard and the Chateau Royal protected beach. The rooms are pleasant and clean. I used the heated swimming pool for a splash and the sauna. The spa is also popular. For a comfortable and relaxing stay in a hotel where you dont feel anonyous, I would highly recomend this one.
Hotel response
Comment: 20 Jun 2026
Dear guest,
Thank you very much for taking the time to share such a wonderful review following your stay at Hôtel Le Lagon.
We are delighted to hear that you enjoyed our family-style atmosphere, our convenient location, and the facilities available during your stay, including the heated pool and sauna. It is especially rewarding to know that our team contributed to making your visit so enjoyable.
Your kind words will be shared with Grizelda and Louis, who will be thrilled to learn that they helped make your stay memorable. Providing warm, personalized service is something we take great pride in, and your recognition means a great deal to all of us.
We are also pleased that you appreciated the peaceful setting of the hotel while still being close to the beaches, shops, restaurants, and local attractions that make Anse Vata such a pleasant area to explore.
Thank you again for your recommendation. We hope to have the pleasure of welcoming you back to Nouméa and Hôtel Le Lagon on a future visit.
Warm regards,
Arnaud Devillers
GM
Thank you very much for taking the time to share such a wonderful review following your stay at Hôtel Le Lagon.
We are delighted to hear that you enjoyed our family-style atmosphere, our convenient location, and the facilities available during your stay, including the heated pool and sauna. It is especially rewarding to know that our team contributed to making your visit so enjoyable.
Your kind words will be shared with Grizelda and Louis, who will be thrilled to learn that they helped make your stay memorable. Providing warm, personalized service is something we take great pride in, and your recognition means a great deal to all of us.
We are also pleased that you appreciated the peaceful setting of the hotel while still being close to the beaches, shops, restaurants, and local attractions that make Anse Vata such a pleasant area to explore.
Thank you again for your recommendation. We hope to have the pleasure of welcoming you back to Nouméa and Hôtel Le Lagon on a future visit.
Warm regards,
Arnaud Devillers
GM
Couple
Comment: 9 Jun 2026
Stayed in: May 2026
Disappointing customer service after a legitimate complaint
We are regular guests of Hotel Le Lagon and were particularly disappointed by our most recent stay, especially by the way our complaint was handled.
From the moment we arrived, we noticed a few issues, including dirty coffee cups in the room. We did not complain about this, assuming it was simply an oversight.
During the night, we experienced more significant problems. The air conditioning leaked continuously, creating enough noise to disturb our sleep. We reported the issue immediately, as we were concerned both by the noise and by the possibility of water continuing to accumulate in the room. We were told that no technician was available to inspect or repair it.
We also requested different pillows because the ones provided were extremely thick and uncomfortable. We know the hotel normally offers different pillow options, as we had benefited from this during previous stays. On this occasion, only one type of pillow appeared to be available in the room. This may simply have been a housekeeping oversight, but when we contacted reception for assistance, we were told it was too late and no alternative could be provided.
The following morning, we even asked the hotel to sign a document acknowledging that our complaint had been formally reported.
What surprised us most was the response from management afterwards. Every concern we raised was disputed. We were told the air conditioning was functioning normally, our comments regarding the pillows were dismissed, and we were charged 6,200 XPF for an electrical intervention after we had simply tried to switch off lights that remained on and had no clearly identifiable wall switch.
Most disappointing of all was the final response from management, which stated that their hotel "did not correspond to what we were looking for" and wished us luck in finding accommodation "better suited to our expectations" for future stays.
After several previous enjoyable stays at this hotel, we never expected such a lack of empathy and such an unfortunate response to a genuine customer complaint.
From the moment we arrived, we noticed a few issues, including dirty coffee cups in the room. We did not complain about this, assuming it was simply an oversight.
During the night, we experienced more significant problems. The air conditioning leaked continuously, creating enough noise to disturb our sleep. We reported the issue immediately, as we were concerned both by the noise and by the possibility of water continuing to accumulate in the room. We were told that no technician was available to inspect or repair it.
We also requested different pillows because the ones provided were extremely thick and uncomfortable. We know the hotel normally offers different pillow options, as we had benefited from this during previous stays. On this occasion, only one type of pillow appeared to be available in the room. This may simply have been a housekeeping oversight, but when we contacted reception for assistance, we were told it was too late and no alternative could be provided.
The following morning, we even asked the hotel to sign a document acknowledging that our complaint had been formally reported.
What surprised us most was the response from management afterwards. Every concern we raised was disputed. We were told the air conditioning was functioning normally, our comments regarding the pillows were dismissed, and we were charged 6,200 XPF for an electrical intervention after we had simply tried to switch off lights that remained on and had no clearly identifiable wall switch.
Most disappointing of all was the final response from management, which stated that their hotel "did not correspond to what we were looking for" and wished us luck in finding accommodation "better suited to our expectations" for future stays.
After several previous enjoyable stays at this hotel, we never expected such a lack of empathy and such an unfortunate response to a genuine customer complaint.
Hotel response
Comment: 11 Jun 2026
Dear Mrs Moyatea-Fernandez,
Thank you for taking the time to share your thoughts following your recent stay with us.
We are genuinely sorry that this experience did not meet your expectations and that our subsequent exchanges left you feeling disappointed.
As previously explained during the handling of your complaint, each of the points you raised was carefully reviewed by our team. Our responses were never intended to challenge your personal experience or perceptions, but rather to provide you with the factual information available to us regarding the matters concerned.
We would also like to point out that, during your three most recent stays at our establishment over the past three years, a number of complaints have been raised concerning various aspects of the hotel. Whilst every comment naturally deserves to be considered with care and seriousness, we have observed that these complaints have consistently been accompanied by requests for discounts, complimentary services, or financial compensation. This recurring pattern leads us to conclude that your expectations no longer appear to be aligned with the standards and services our establishment is able to provide.
With regard to the 6,200 XPF charge relating to the electrical intervention, we maintain that this charge was justified. By intervening, on your own initiative, with electrical equipment within the room, a situation was created that required inspection and remedial action by a qualified professional. For reasons of safety and liability, our establishment does not employ staff authorised to carry out electrical work. Any issue affecting electrical installations must therefore be dealt with by an external certified electrician. The amount charged to you corresponds solely to the actual cost incurred by the hotel as a direct consequence of this intervention.
Finally, we regret that our conclusion was interpreted as a lack of consideration. This was certainly not our intention, nor was it intended to diminish the value of our previous relationship. Nevertheless, in light of the recurring difficulties encountered during your recent visits and the apparent disparity between your expectations and the services offered by our establishment, we continue to believe that alternative accommodation may be better suited to your requirements and may help to avoid further disappointment in the future.
We appreciate that our explanations may not have provided you with complete satisfaction. However, having carefully reviewed all aspects of your stay and communicated the findings of our investigations, we consider that we have responded comprehensively to the various points raised in your complaint. As such, we do not have any additional information that would be likely to alter our position or shed further light on this matter.
We naturally respect your point of view, just as we have set out our own based upon the findings of our investigations. In these circumstances, we do not believe it necessary to continue this correspondence further, as both parties have now had the opportunity to express their respective positions clearly and in full.
We thank you for the time you have taken to share your observations, for the stays you have enjoyed with us over the years, and we wish you all the very best for the future.
Yours sincerely,
Arnaud Devillers
GM
Thank you for taking the time to share your thoughts following your recent stay with us.
We are genuinely sorry that this experience did not meet your expectations and that our subsequent exchanges left you feeling disappointed.
As previously explained during the handling of your complaint, each of the points you raised was carefully reviewed by our team. Our responses were never intended to challenge your personal experience or perceptions, but rather to provide you with the factual information available to us regarding the matters concerned.
We would also like to point out that, during your three most recent stays at our establishment over the past three years, a number of complaints have been raised concerning various aspects of the hotel. Whilst every comment naturally deserves to be considered with care and seriousness, we have observed that these complaints have consistently been accompanied by requests for discounts, complimentary services, or financial compensation. This recurring pattern leads us to conclude that your expectations no longer appear to be aligned with the standards and services our establishment is able to provide.
With regard to the 6,200 XPF charge relating to the electrical intervention, we maintain that this charge was justified. By intervening, on your own initiative, with electrical equipment within the room, a situation was created that required inspection and remedial action by a qualified professional. For reasons of safety and liability, our establishment does not employ staff authorised to carry out electrical work. Any issue affecting electrical installations must therefore be dealt with by an external certified electrician. The amount charged to you corresponds solely to the actual cost incurred by the hotel as a direct consequence of this intervention.
Finally, we regret that our conclusion was interpreted as a lack of consideration. This was certainly not our intention, nor was it intended to diminish the value of our previous relationship. Nevertheless, in light of the recurring difficulties encountered during your recent visits and the apparent disparity between your expectations and the services offered by our establishment, we continue to believe that alternative accommodation may be better suited to your requirements and may help to avoid further disappointment in the future.
We appreciate that our explanations may not have provided you with complete satisfaction. However, having carefully reviewed all aspects of your stay and communicated the findings of our investigations, we consider that we have responded comprehensively to the various points raised in your complaint. As such, we do not have any additional information that would be likely to alter our position or shed further light on this matter.
We naturally respect your point of view, just as we have set out our own based upon the findings of our investigations. In these circumstances, we do not believe it necessary to continue this correspondence further, as both parties have now had the opportunity to express their respective positions clearly and in full.
We thank you for the time you have taken to share your observations, for the stays you have enjoyed with us over the years, and we wish you all the very best for the future.
Yours sincerely,
Arnaud Devillers
GM
Excellent location
149 Route De L'Anse Vata, Secteur Sud, Noumea, 98845, New Caledonia|3.35 km from city centre
Check in and check out
Check in from:
14:00
Check out before:
11:00
Good to know
Pets not allowed
Please contact the hotel for details about adding extra beds.
Hôtel Le Lagon: FAQs
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