Asaa Pyramid Hotel
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Fast facts
Check in from: | 12:00 |
|---|---|
Check out before: | 12:00 |
Breakfast | Breakfast available |
Pets | Pets not allowed |
Children | Children are welcome at this hotel |
Amenities
More about Asaa Pyramid Hotel
Asaa Pyramid Hotel
Kaduna is home to Asaa Pyramid Hotel. Local points of interest include Kaduna National Museum. This smoke-free hotel features an outdoor pool, a restaurant, and a 24-hour fitness center. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a bar/lounge, spa services, and 24-hour room service. Asaa Pyramid Hotel offers 59 air-conditioned accommodations with laptop-compatible safes. Flat-screen televisions come with satellite channels. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily. Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
Comment: 6 Oct 2024
Stayed in: Sep 2024
Comment: 24 Feb 2018
Stayed in: Feb 2018
Not what I expected
UK
Comment: 25 Mar 2018
Stayed in: Mar 2018
The Worlds Worse Hotel
Starting with the staff, lying and rudeness seems to be the watchword for the majority. The words “please” and “thank you” are not a part of their vocabulary and when things are wrong, getting a “sorry” needs to be dragged from their lips!!! Most show breath taking incompetency, from a chef who cannot follow the room service menu to provide food as ostated to the reception staff who can take up to an hour to deal with the simplest of things. If they don’t want to deal with something, lying is their go to default setting. Example, request to change a room needed a manager to agree but told not one on duty at that moment (which later found was a lie)! Management insist they have an in-depth training program to improve staff but they beyond help. Best get rid and get people who want to work!
The food is at best describable as very average. Breakfast is many empty or cold trays of food served in the most unpleasant of rooms! Drab is not the word! Room service takes at least an hour for most things which only can be obtained after a battle with the call taker! A menu lists what is in each dish but what arrives is quite random. If it says a dish is made with boneless breast of chicken, why do you get bones which are clearly thigh bones? If says a dish is served on a baguette, why does it then come served on sweet toasted bread? Just two examples but be assured in a week so far here, no meal has been served which matches the menu. Sadly little other choice nearby so stuck with this poor choice!
Facilities in the hotel are tatty and pretty much useless. Shower dribbles out the head which makes a proper shower impossible. Door lock doesn’t work so cannot properly secure once in! The room has an emergency light right opposite the bed which emits a constant green light so you can never get a dark room to sleep in. If power cuts off then a bright white light comes on. No problem in the day but being awoken by a light coming on so bright at 3am is so annoying! Air con is right next to bed meaning the choice is you so cold as you sleep or boiling hot! I tried the hot option one night but found this means the insects that prowl the room are more active so woke up bitten from head to toe!
Wi-fi is very very slow although they have just installed a mast so maybe will improve. I luckily had a colleague staying and her Wi-fi dongle in range of my room so could link to that! They say the internet on 2nd floor stronger than 3rd floor (where I was most of stay) so I moved to that floor to one night. The beds on that floor were as hard as rock! Literally, the tiled floor would have been more comfortable! The third floor had softer beds so asked if a mattress could be moved from that floor to second so could have Internet and a reasonable bed! Was told that couldn’t happen as have to ask a manager and not one on duty!!!!!!!!
Tried to get coffee from the pool bar and waited 5 minutes but no staff near. As walked in could see 5 staff chatting in reception!!!
Today charade is the power being switched off for repairs. At 0750 on a Sunday morning (only day off so delighted to be woken early) informed the “lights” would be going off at 12! Why wake people so early to tell them about something happening in 4 hours!!!! At 12 the “lights” do indeed go off but by “lights” they mean all power so no electrics!! Wait 45 minutes and still nothing. Go to reception to find out when it may return to be told it will be done in 2 hours, only then for another member to increase this to three hours! No offers of any compensation for the problem and very half hearted apologies which in reality sounded very much like “we don’t care!”
Hotel has zero idea of customer service....zero prospects of improving....I hope, zero trade very soon!
The only redeeming feature was a laundry guy called Johnson. Impeccable manners, polite, accurate information and kept to his promise! In short, the only hope is Johnson becomes the manager!!!!!
NG
Comment: 5 Apr 2018
Stayed in: Sep 2017
Average
It is a fairly large hotel by Kaduna standards with a large compound area though very little is green.
Rooms are fairly sized and beds comfortable but I struggled to get hot water in the bathroom and then I was amazed that I had to use a bucket and bowl to have a bath rather than a shower. It seemed so pre-historic. First time I have experienced that in decades.
Meals were slightly above average and lots of options were presented.
Overall it was an average experience.
US
Comment: 1 Apr 2017
Stayed in: Apr 2017
Asaa I say.
Location
No. 13, Lafia Road, Off Independence Way, Kaduna, 800242, Nigeria|0.89 km from city centre
Check in and check out
Check in from:
12:00
Check out before:
12:00
Good to know
Children are welcome at this hotel
Please contact the hotel for details about adding extra beds.
Please contact the hotel for details about adding a cot.
Pets not allowed
Breakfast available
Breakfast options
English breakfast
Breakfast times
07:00 - 10:00 from Monday to Sunday
