Sheraton Grand Panama
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 12:00 |
Pets | Pets allowed with an extra charge |
Amenities
Wi-Fi
Parking
Air conditioning
Pool
Fitness centre
Spa
More about Sheraton Grand Panama
Sheraton Grand Panama
Located in Panamá City and in front of the Atlapa Convention Centre, Sheraton Grand Panama is a 10-minute drive away from Tocumen International Airport. It features an outdoor swimming pool and spa.
Reviews from 
Anonymous traveller
Comment: 3 Jun 2026
Stayed in: May 2026
The pool area, tennis and paddle court were the most enjoyable parts of the hotel.
The breakfast does not offer ample variety and the servers are sometimes distracted to what the customers need.
The staff at the counter is okay but not as helpful as they should be. They do not want to offer solutions when asked difficult questions and the manager is nowhere to found.
The breakfast does not offer ample variety and the servers are sometimes distracted to what the customers need.
The staff at the counter is okay but not as helpful as they should be. They do not want to offer solutions when asked difficult questions and the manager is nowhere to found.
Group traveller
KW
Comment: 17 Aug 2026
Stayed in: Aug 2026
A Disappointing Stay – Not Worthy of the Sheraton Name
This property does not live up to the Sheraton brand standard. The hotel feels outdated and honestly needs a full renovation — otherwise it might as well be turned into a museum. I stayed one night purely because of its convenient location near the airport.
I had just come from the Sortis Hotel, Autograph Collection, which was superior in every way despite being priced almost the same. Given that, this Sheraton simply isn’t good value for money.
The club lounge was underwhelming, but breakfast was even worse. As a Titanium member, I was initially told breakfast was included in the main restaurant. When I arrived, I was told it was only available in the club lounge. After some back and forth, the front desk finally confirmed with the restaurant that it was included. Honestly, the breakfast itself wasn’t even worth the hassle — poor selection, low quality, and the chafing dishes didn’t even look clean.
Overall, this felt like a waste of money. I should have stayed at the Sortis, or perhaps tried the new Renaissance Panama Hotel instead. This Sheraton was a disappointing experience.
I had just come from the Sortis Hotel, Autograph Collection, which was superior in every way despite being priced almost the same. Given that, this Sheraton simply isn’t good value for money.
The club lounge was underwhelming, but breakfast was even worse. As a Titanium member, I was initially told breakfast was included in the main restaurant. When I arrived, I was told it was only available in the club lounge. After some back and forth, the front desk finally confirmed with the restaurant that it was included. Honestly, the breakfast itself wasn’t even worth the hassle — poor selection, low quality, and the chafing dishes didn’t even look clean.
Overall, this felt like a waste of money. I should have stayed at the Sortis, or perhaps tried the new Renaissance Panama Hotel instead. This Sheraton was a disappointing experience.
Solo traveller
PA
Comment: 3 Apr 2026
Stayed in: Apr 2026
Fair gym service
Dear Marriott Customer Care Team,
I am writing to formally raise a concern regarding the gym facilities at the Sheraton property in Panama, where I currently hold an annual membership.
While I was aware at the time of purchase that certain amenities would not be available during late-night hours (as I usually attend around 11:00 PM), there are fundamental service standards that should still be maintained regardless of the schedule.
Specifically, I am referring to the lack of basic hygiene provisions in the gym. On multiple occasions, the equipment is left in poor condition, often covered in sweat, and there are no towels available to properly clean the machines before or after use. This is particularly concerning, as the evening staff shift ends at 10:00 PM, and it appears that no adequate cleaning or restocking is ensured afterward.
Additionally, although I understand that the locker room area is closed after 10:00 PM, the minimum expectation would be to consistently provide essential supplies such as disinfectant, paper towels, and cleaning towels. Unfortunately, these are frequently unavailable, leaving members without any means to maintain even basic hygiene standards.
This situation does not align with what I would expect from a Sheraton-branded property and, by extension, reflects poorly on Marriott International’s global standards.
I kindly request that this matter be reviewed and addressed, ensuring that minimum cleanliness and service standards are upheld at all hours for paying members.
Thank you for your attention to this issue. I look forward to your response.
Sincerely,
[Your Name]
I am writing to formally raise a concern regarding the gym facilities at the Sheraton property in Panama, where I currently hold an annual membership.
While I was aware at the time of purchase that certain amenities would not be available during late-night hours (as I usually attend around 11:00 PM), there are fundamental service standards that should still be maintained regardless of the schedule.
Specifically, I am referring to the lack of basic hygiene provisions in the gym. On multiple occasions, the equipment is left in poor condition, often covered in sweat, and there are no towels available to properly clean the machines before or after use. This is particularly concerning, as the evening staff shift ends at 10:00 PM, and it appears that no adequate cleaning or restocking is ensured afterward.
Additionally, although I understand that the locker room area is closed after 10:00 PM, the minimum expectation would be to consistently provide essential supplies such as disinfectant, paper towels, and cleaning towels. Unfortunately, these are frequently unavailable, leaving members without any means to maintain even basic hygiene standards.
This situation does not align with what I would expect from a Sheraton-branded property and, by extension, reflects poorly on Marriott International’s global standards.
I kindly request that this matter be reviewed and addressed, ensuring that minimum cleanliness and service standards are upheld at all hours for paying members.
Thank you for your attention to this issue. I look forward to your response.
Sincerely,
[Your Name]
Anonymous traveller
Comment: 23 Jul 2026
Stayed in: Jun 2026
Overall, I was disappointed by the lack of assistance from the front desk and management, particularly their refusal to accommodate a to-go breakfast for our early departure. However, I do want to commend the security guard, who went above and beyond his duties to help us when the rest of the staff would not.
Family traveller
Comment: 7 Jul 2026
Stayed in: Jul 2026
Well below standards: dirty, noisy, and with no response.
Our stay at this hotel (January 2–5, 2026) was undoubtedly one of the worst hotel experiences we have had.
From the very first moment, the room was dirty and in unacceptable conditions for a hotel of this category. Throughout the entire stay, we had no towels, having to request them personally every day, which is simply unacceptable.
The situation worsened with extremely loud music until 4:00 AM on one of the nights, making it impossible to rest. On weekends, you cannot sleep in this hotel. There was no control or solution from the hotel.
However, the most serious issue has been the total lack of responsibility after our departure. We were promised the sending of the invoice and financial compensation for the inconveniences. Months later, we have received absolutely nothing, neither a response nor follow-up.
The lack of professionalism, organization, and customer service is alarming. This hotel is well below the standards that the brand promises.
I would not recommend it at all. The only good thing is the restaurant Las Hadas, where the service has drastically declined, due to a lack of staff and extreme delays! And the location, as it is quite central.
If you are looking for luxury and good customer service, this is not the place.
From the very first moment, the room was dirty and in unacceptable conditions for a hotel of this category. Throughout the entire stay, we had no towels, having to request them personally every day, which is simply unacceptable.
The situation worsened with extremely loud music until 4:00 AM on one of the nights, making it impossible to rest. On weekends, you cannot sleep in this hotel. There was no control or solution from the hotel.
However, the most serious issue has been the total lack of responsibility after our departure. We were promised the sending of the invoice and financial compensation for the inconveniences. Months later, we have received absolutely nothing, neither a response nor follow-up.
The lack of professionalism, organization, and customer service is alarming. This hotel is well below the standards that the brand promises.
I would not recommend it at all. The only good thing is the restaurant Las Hadas, where the service has drastically declined, due to a lack of staff and extreme delays! And the location, as it is quite central.
If you are looking for luxury and good customer service, this is not the place.
Location
Vía Israel y Calle 77 San Francisco, Panama City, 0819-05896, Panama|1.99 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
12:00
Good to know
Pets allowed with an extra charge
Please contact the hotel for details about adding extra beds.
Sheraton Grand Panama: FAQs
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