Ascott Makati
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 12:00 |
Pets | Pets allowed with an extra charge |
Amenities
Wi-Fi
Parking
Air conditioning
Airport shuttle
Pool
Fitness centre
More about Ascott Makati
Ascott Makati
Towering over Makati in a modern steel-and-glass structure, Ascott Makati offers self-catering apartments with views of the city. Enjoy 5-star facilities including a spa, tennis courts and an outdoor pool.
Reviews from 
Family traveller
Comment: 16 Aug 2026
Unforgettable Birthday Celebration — The Ascott Makati Team Is Simply the Best!
Our overnight stay at Ascott Makati on August 9–10 exceeded every expectation. We were celebrating a family birthday and booked two rooms — a Two-Bedroom and a Studio Deluxe — both of which were beautiful, roomy, and spotlessly clean.
From the moment we arrived, the service was flawless. Check-in was warm and efficient, room service was quick and satisfying, and the housekeeping team kept our rooms immaculate throughout. The gym and steam room were excellent as well — clean, well-equipped, and a great way to unwind.
What truly touched us was the thoughtful birthday surprise. The team decorated with balloons and presented us with a cake, turning an ordinary overnight stay into a heartfelt celebration our family will always remember.
I want to extend a heartfelt commendation to the entire Ascott Makati staff. Every single team member — from the front desk to housekeeping, room service, the gym attendants, and the check-out team — delivered genuine, world-class hospitality. Your professionalism, warmth, and attention to detail did not go unnoticed and made all the difference. Thank you for making our celebration so special.
We highly recommend Ascott Makati and can't wait to return!
From the moment we arrived, the service was flawless. Check-in was warm and efficient, room service was quick and satisfying, and the housekeeping team kept our rooms immaculate throughout. The gym and steam room were excellent as well — clean, well-equipped, and a great way to unwind.
What truly touched us was the thoughtful birthday surprise. The team decorated with balloons and presented us with a cake, turning an ordinary overnight stay into a heartfelt celebration our family will always remember.
I want to extend a heartfelt commendation to the entire Ascott Makati staff. Every single team member — from the front desk to housekeeping, room service, the gym attendants, and the check-out team — delivered genuine, world-class hospitality. Your professionalism, warmth, and attention to detail did not go unnoticed and made all the difference. Thank you for making our celebration so special.
We highly recommend Ascott Makati and can't wait to return!
Hotel response
Comment: 16 Aug 2026
Dear eriksong2026,
Thank you for choosing Ascott Makati to celebrate such a special family occasion with us. We are truly delighted to know that your birthday celebration on August 9–10 exceeded your expectations and that you enjoyed the comfort, cleanliness, and spaciousness of our accommodations.
It is especially heartwarming to hear that the birthday surprise prepared by our team made your celebration even more memorable. Creating meaningful experiences and making our guests feel genuinely cared for is what we strive for every day.
We sincerely appreciate your commendation of our Front Office, Housekeeping, Room Service, Fitness Center, and all our team members. Your kind words will certainly be shared with the entire team as encouragement to continue delivering warm, attentive, and world-class hospitality.
Thank you as well for recommending Ascott Makati. We look forward to welcoming you and your family back for many more memorable celebrations with us!
Kind regards,
Giselle San Jose
Operations Manager
Thank you for choosing Ascott Makati to celebrate such a special family occasion with us. We are truly delighted to know that your birthday celebration on August 9–10 exceeded your expectations and that you enjoyed the comfort, cleanliness, and spaciousness of our accommodations.
It is especially heartwarming to hear that the birthday surprise prepared by our team made your celebration even more memorable. Creating meaningful experiences and making our guests feel genuinely cared for is what we strive for every day.
We sincerely appreciate your commendation of our Front Office, Housekeeping, Room Service, Fitness Center, and all our team members. Your kind words will certainly be shared with the entire team as encouragement to continue delivering warm, attentive, and world-class hospitality.
Thank you as well for recommending Ascott Makati. We look forward to welcoming you and your family back for many more memorable celebrations with us!
Kind regards,
Giselle San Jose
Operations Manager
Family traveller
Comment: 24 Aug 2026
Stayed in: Aug 2026
What a let down
stayed here for one night and I was disappointed. Staff, location and main areas are 5 star but the quality of the room wasn't.
I've not had a bathroom of such bad quality in years (struggling to remember how long). Never in a 5 star hotel that's for sure.
This was supposedly a suite so was expecting something way better than the room provided.
No shower cubicle and the hand held (not from ceiling) had a bath curtain with half missing rungs, broken and chipped tiles.
The doorway had loose bits of concrete on the floor, carpet with paint marks around the woodwork, router just left under the table hanging onto the floor.
The ac kept spitting out black stuff which was marking the bedding.
The bedroom was nice and comfortable beds but the bathroom was shocking for a 5 star hotel. When booking a suite it's normal to have a sitting area along with the sleeping area, this was simple a bedroom with separate bathroom.
Thankfully I was only staying one night to catch my flight next day or I would have moved rooms or hotel.
I was debating if the rooms were actually 2 star as the bed was comfortable but this quality is not 5 star accommodation.
I stayed at the Fairmont just a few weeks ago and the quality was absolutely fantastic, full 5 star for around 30 usd a night more.
I feel pretty deceived - definitely not 5 star accommodation, not a suite, awful bathroom, unhealthy AC unit.
I've not had a bathroom of such bad quality in years (struggling to remember how long). Never in a 5 star hotel that's for sure.
This was supposedly a suite so was expecting something way better than the room provided.
No shower cubicle and the hand held (not from ceiling) had a bath curtain with half missing rungs, broken and chipped tiles.
The doorway had loose bits of concrete on the floor, carpet with paint marks around the woodwork, router just left under the table hanging onto the floor.
The ac kept spitting out black stuff which was marking the bedding.
The bedroom was nice and comfortable beds but the bathroom was shocking for a 5 star hotel. When booking a suite it's normal to have a sitting area along with the sleeping area, this was simple a bedroom with separate bathroom.
Thankfully I was only staying one night to catch my flight next day or I would have moved rooms or hotel.
I was debating if the rooms were actually 2 star as the bed was comfortable but this quality is not 5 star accommodation.
I stayed at the Fairmont just a few weeks ago and the quality was absolutely fantastic, full 5 star for around 30 usd a night more.
I feel pretty deceived - definitely not 5 star accommodation, not a suite, awful bathroom, unhealthy AC unit.
Hotel response
Comment: 24 Aug 2026
Dear Valued Guest,
Greetings From Ascott Makati!
Thank you for taking the time to share such detailed feedback following your recent stay. While I am pleased to know that our team, location, and public areas met your expectations, I am truly sorry that the condition of your suite and bathroom fell short of the standards you rightfully anticipated from a five-star property.
Your comments regarding the bathroom fixtures, air conditioning unit, and overall room presentation are very concerning. Please be assured that these issues have been escalated to our Engineering and Housekeeping teams for immediate review and rectification. We understand how disappointing it must have been to expect a suite experience and instead encounter shortcomings that impacted your comfort.
We value your comparison to other five-star hotels and take this as a reminder of the level of consistency our guests deserve. Rest assured, corrective measures are being prioritized to ensure our accommodations reflect the same quality as our service and facilities.
I regret that your stay was brief and that these issues influenced your impression of our hotel. Should you consider returning, I would welcome the opportunity to personally oversee your arrangements and ensure you experience the true standards we strive to uphold.
Sincerely,
Paolo Sebastian Ardiente
Guest Service Manager
Greetings From Ascott Makati!
Thank you for taking the time to share such detailed feedback following your recent stay. While I am pleased to know that our team, location, and public areas met your expectations, I am truly sorry that the condition of your suite and bathroom fell short of the standards you rightfully anticipated from a five-star property.
Your comments regarding the bathroom fixtures, air conditioning unit, and overall room presentation are very concerning. Please be assured that these issues have been escalated to our Engineering and Housekeeping teams for immediate review and rectification. We understand how disappointing it must have been to expect a suite experience and instead encounter shortcomings that impacted your comfort.
We value your comparison to other five-star hotels and take this as a reminder of the level of consistency our guests deserve. Rest assured, corrective measures are being prioritized to ensure our accommodations reflect the same quality as our service and facilities.
I regret that your stay was brief and that these issues influenced your impression of our hotel. Should you consider returning, I would welcome the opportunity to personally oversee your arrangements and ensure you experience the true standards we strive to uphold.
Sincerely,
Paolo Sebastian Ardiente
Guest Service Manager
Solo traveller
Comment: 29 Aug 2026
Stayed in: Aug 2026
Excellent customer service and great location
Stayed here for a month. The best part was the extremely friendly, accommodating and considerate staff overall, and especially at Mesclun Restaurant and Cafe. Special thank you to Kenneth for breakfast chats and always remembering my coffee preference. Will come back just for the breakfast.
The location is also very convenient with access to shops, MRT and parks.
The location is also very convenient with access to shops, MRT and parks.
Family traveller
Comment: 24 Aug 2026
Stayed in: Aug 2026
Relaxing and comfortable experience! Would stay here again!
Location is fantastic. Can’t say anything bad about it.
Atmosphere was relaxing and calm.
The 3 bd suite was very comfortable as a family and happy that we had a washing machine! Small kitchen great to have.
Value of money is great with what is offered, coupled with a friendly and positive customer service by all the staff encountered, including the restaurant next to the pool.
Despite this being an older hotel, it was very clean, even the bathrooms!
Atmosphere was relaxing and calm.
The 3 bd suite was very comfortable as a family and happy that we had a washing machine! Small kitchen great to have.
Value of money is great with what is offered, coupled with a friendly and positive customer service by all the staff encountered, including the restaurant next to the pool.
Despite this being an older hotel, it was very clean, even the bathrooms!
Hotel response
Comment: 25 Aug 2026
Dear Valued Guest,
Greetings From Ascott Makati!
Thank you for taking the time to share such thoughtful feedback. We’re delighted to know that our fantastic location and calm atmosphere made your stay enjoyable.
It’s wonderful to hear that the three‑bedroom suite suited your family so well, and that the added conveniences like the washing machine and small kitchen made a difference. We’re also glad you found great value in what we offer, complemented by the friendly service from our team and the restaurant by the pool.
Your comments about the cleanliness mean a lot to us. Our team works hard to maintain high standards, and it’s rewarding to know this was reflected in your experience.
We truly appreciate your kind words and look forward to welcoming you and your family again soon.
Sincerely,
Paolo Sebastian Ardiente
Guest Service Manager
Greetings From Ascott Makati!
Thank you for taking the time to share such thoughtful feedback. We’re delighted to know that our fantastic location and calm atmosphere made your stay enjoyable.
It’s wonderful to hear that the three‑bedroom suite suited your family so well, and that the added conveniences like the washing machine and small kitchen made a difference. We’re also glad you found great value in what we offer, complemented by the friendly service from our team and the restaurant by the pool.
Your comments about the cleanliness mean a lot to us. Our team works hard to maintain high standards, and it’s rewarding to know this was reflected in your experience.
We truly appreciate your kind words and look forward to welcoming you and your family again soon.
Sincerely,
Paolo Sebastian Ardiente
Guest Service Manager
Business traveller
Comment: 24 Aug 2026
Stayed in: Aug 2026
Wonderful experience
The food has been very good and the staff very attentive. Lorenz helped me to choose the food and was very attentive throughout the meal. The service was very quick too.
Hotel response
Comment: 25 Aug 2026
Dear Valued Guest,
Greetings From Ascott Makati!
Thank you very much for sharing your kind feedback. We are delighted to know that you enjoyed the quality of our food and appreciated the attentive service provided by our team.
We are especially grateful for your recognition of Lorenz, who guided you in choosing your meal and ensured you were well taken care of throughout. Quick and thoughtful service is something we take pride in, and it is wonderful to hear that this contributed to your dining experience.
Your comments encourage us to continue delivering memorable hospitality, and we look forward to welcoming you back for another enjoyable visit.
Warm regards,
Paolo Sebastian Ardiente
Guest Service Manager
Greetings From Ascott Makati!
Thank you very much for sharing your kind feedback. We are delighted to know that you enjoyed the quality of our food and appreciated the attentive service provided by our team.
We are especially grateful for your recognition of Lorenz, who guided you in choosing your meal and ensured you were well taken care of throughout. Quick and thoughtful service is something we take pride in, and it is wonderful to hear that this contributed to your dining experience.
Your comments encourage us to continue delivering memorable hospitality, and we look forward to welcoming you back for another enjoyable visit.
Warm regards,
Paolo Sebastian Ardiente
Guest Service Manager
Excellent location
Glorietta 4, Ayala Centre, Makati, 1224, Philippines|0.46 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
12:00
Good to know
Pets allowed with an extra charge
In compliance with Philippine Executive Order 26 passed by the national government, smoking is now strictly prohibited within all public and enclosed spaces. This includes restaurants, function spaces, and guest rooms on all floors.
Extra beds are available for an additional charge, depending on the size of the room.
Ascott Makati: FAQs
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