Timberland Highlands Resort
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 11:00 |
Pets | Pets not allowed |
Amenities
Wi-Fi
Parking
Air conditioning
Airport shuttle
Pool
Fitness centre
More about Timberland Highlands Resort
Timberland Highlands Resort
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Reviews from 
Business traveller
Comment: 19 Aug 2026
Stayed in: Jul 2026
Retreat at Timberland Highlands
My colleagues and I went to Timberland for our two-day retreat. The staff was really accommodating during our stay and were very helpful during the event proper.
Rooms were spacious and with strong internet.
Overall, it was a great first time experience!
Rooms were spacious and with strong internet.
Overall, it was a great first time experience!
Hotel response
Comment: 20 Aug 2026
Dear patricamP4042EI,
Thank you for sharing your wonderful feedback about your retreat at Timberland Highlands Resort. We’re delighted to know that you and your colleagues had a great first-time experience with us.
It’s especially heartening to hear that our team was accommodating and helpful throughout your retreat, and that you enjoyed the spacious rooms and reliable internet connection. We’re grateful for the opportunity to have been part of your two-day retreat and hope to welcome you and your colleagues back to the highlands for another successful and memorable experience.
Warm Regards,
Maffy Escueta
Operations Manager
Thank you for sharing your wonderful feedback about your retreat at Timberland Highlands Resort. We’re delighted to know that you and your colleagues had a great first-time experience with us.
It’s especially heartening to hear that our team was accommodating and helpful throughout your retreat, and that you enjoyed the spacious rooms and reliable internet connection. We’re grateful for the opportunity to have been part of your two-day retreat and hope to welcome you and your colleagues back to the highlands for another successful and memorable experience.
Warm Regards,
Maffy Escueta
Operations Manager
Couple
Comment: 6 Jul 2026
Stayed in: Jul 2026
Great Amenities, But Significant Maintenance and Cleanliness Issues
Staff: The team was friendly throughout our stay.
Facilities: The recreational facilities are excellent. The swimming pool is perfect for laps, and both the basketball court and the gym are well-maintained. I was particularly impressed with the gym—it is spacious, very clean, and well-equipped.
Dining: There is a good variety of food options available at the resort restaurants.
The Disappointing:
Baker J: It was disappointing that this café does not provide service or house water to paying customers. It feels unreasonable to deny guests water when they have already purchased food or drinks from the establishment.
Room Maintenance & Atmosphere (Room B3-1212): The room fell short of expectations, especially given the price of an overnight stay. The lighting was poor, which—combined with the dark furniture—made the room feel gloomy.
Cleanliness Issues: The bathroom was poorly maintained, and there were dark spots on the floors that looked like either neglected cleaning or permanent stains. The hallways were also unclean and stained.
Unprofessional Environment: The hallways near our room were cluttered with old, folded-up beds. It gave the area a neglected, hospital-like, and unsettling atmosphere.
Unpleasant Odor: Upon entering our room, we noticed a strange, off-putting scent. I strongly suggest the management reviews the cleaning agents or air fresheners being used to ensure a more welcoming environment.
Verdict: While the resort offers great amenities for activity and fitness, the lack of cleanliness and the unsettling atmosphere in the accommodations significantly impacted our stay. I hope management addresses these maintenance issues soon.
Facilities: The recreational facilities are excellent. The swimming pool is perfect for laps, and both the basketball court and the gym are well-maintained. I was particularly impressed with the gym—it is spacious, very clean, and well-equipped.
Dining: There is a good variety of food options available at the resort restaurants.
The Disappointing:
Baker J: It was disappointing that this café does not provide service or house water to paying customers. It feels unreasonable to deny guests water when they have already purchased food or drinks from the establishment.
Room Maintenance & Atmosphere (Room B3-1212): The room fell short of expectations, especially given the price of an overnight stay. The lighting was poor, which—combined with the dark furniture—made the room feel gloomy.
Cleanliness Issues: The bathroom was poorly maintained, and there were dark spots on the floors that looked like either neglected cleaning or permanent stains. The hallways were also unclean and stained.
Unprofessional Environment: The hallways near our room were cluttered with old, folded-up beds. It gave the area a neglected, hospital-like, and unsettling atmosphere.
Unpleasant Odor: Upon entering our room, we noticed a strange, off-putting scent. I strongly suggest the management reviews the cleaning agents or air fresheners being used to ensure a more welcoming environment.
Verdict: While the resort offers great amenities for activity and fitness, the lack of cleanliness and the unsettling atmosphere in the accommodations significantly impacted our stay. I hope management addresses these maintenance issues soon.
Hotel response
Comment: 7 Jul 2026
Dear joydB296PR,
Thank you for taking the time to share such a detailed review of your recent stay at Timberland Highlands Resort. While we are pleased to know that you appreciated the friendliness of our team, our recreational facilities, and the variety of dining options available, we are truly sorry that several aspects of your accommodations did not meet your expectations.
We sincerely apologize for the condition of your room and the cleanliness concerns you encountered. The issues you described regarding the bathroom, hallway, lighting, unpleasant odor, and the presence of folded beds in the corridor are certainly not reflective of the standards we strive to uphold. Please be assured that your feedback has been shared with our Housekeeping and Engineering teams for immediate inspection and corrective action. We are committed to maintaining a clean, comfortable, and welcoming environment for all our guests.
We also appreciate you bringing your experience at Baker J to our attention. We understand how disappointing this must have been, and we will review your feedback with the team to better understand the situation and identify opportunities to improve the guest experience.
Your comments are invaluable in helping us improve, and we are grateful that you recognized the potential of our resort despite the shortcomings you encountered. We hope you will give us another opportunity to provide you with the level of comfort, cleanliness, and hospitality that Timberland Highlands Resort is known for.
Warm Regards,
Maffy Escueta
Operations Manager
Thank you for taking the time to share such a detailed review of your recent stay at Timberland Highlands Resort. While we are pleased to know that you appreciated the friendliness of our team, our recreational facilities, and the variety of dining options available, we are truly sorry that several aspects of your accommodations did not meet your expectations.
We sincerely apologize for the condition of your room and the cleanliness concerns you encountered. The issues you described regarding the bathroom, hallway, lighting, unpleasant odor, and the presence of folded beds in the corridor are certainly not reflective of the standards we strive to uphold. Please be assured that your feedback has been shared with our Housekeeping and Engineering teams for immediate inspection and corrective action. We are committed to maintaining a clean, comfortable, and welcoming environment for all our guests.
We also appreciate you bringing your experience at Baker J to our attention. We understand how disappointing this must have been, and we will review your feedback with the team to better understand the situation and identify opportunities to improve the guest experience.
Your comments are invaluable in helping us improve, and we are grateful that you recognized the potential of our resort despite the shortcomings you encountered. We hope you will give us another opportunity to provide you with the level of comfort, cleanliness, and hospitality that Timberland Highlands Resort is known for.
Warm Regards,
Maffy Escueta
Operations Manager
Couple
Comment: 11 Jun 2026
Stayed in: Jun 2026
Good Service
I had a very wonderful experience at Timberland Highlands Resort, especially at Le Stelle. Although this was already my third time visiting the resort, it was my first time dining at Le Stelle, and I must say that the food was absolutely delicious.
The service was exceptional, and the staff were very attentive throughout our visit. Special thanks to Mr. Dender for taking such good care of us and making our dining experience even more enjoyable. His warm hospitality and excellent service truly made us feel welcome.
Kudos to the entire team! I will definitely be coming back and highly recommend this place to others. ⭐⭐⭐⭐⭐
The service was exceptional, and the staff were very attentive throughout our visit. Special thanks to Mr. Dender for taking such good care of us and making our dining experience even more enjoyable. His warm hospitality and excellent service truly made us feel welcome.
Kudos to the entire team! I will definitely be coming back and highly recommend this place to others. ⭐⭐⭐⭐⭐
Hotel response
Comment: 11 Jun 2026
Dear jeiahmyrenet,
Thank you for taking the time to share your wonderful experience at Timberland Highlands Resort. We are delighted to know that your third visit to the resort was made even more memorable by your first dining experience at Le Stelle.
It is truly heartwarming to hear that you enjoyed the delicious food and exceptional service provided by our team. Your special mention of Dender is greatly appreciated, and we will be sure to share your kind words with him. He will be thrilled to know that his warm hospitality and attentive service made your dining experience even more enjoyable.
At Timberland Highlands Resort, we strive to create memorable moments for every guest, and your feedback inspires us to continue delivering excellent service.
Thank you for your recommendation and continued support. We look forward to welcoming you back for another relaxing and delightful stay soon.
Warm Regards,
Maffy Escueta
Operations Manager
Thank you for taking the time to share your wonderful experience at Timberland Highlands Resort. We are delighted to know that your third visit to the resort was made even more memorable by your first dining experience at Le Stelle.
It is truly heartwarming to hear that you enjoyed the delicious food and exceptional service provided by our team. Your special mention of Dender is greatly appreciated, and we will be sure to share your kind words with him. He will be thrilled to know that his warm hospitality and attentive service made your dining experience even more enjoyable.
At Timberland Highlands Resort, we strive to create memorable moments for every guest, and your feedback inspires us to continue delivering excellent service.
Thank you for your recommendation and continued support. We look forward to welcoming you back for another relaxing and delightful stay soon.
Warm Regards,
Maffy Escueta
Operations Manager
Family traveller
Comment: 26 May 2026
Stayed in: May 2026
Constructive Feedback at Timberland
We would like to share our feedback regarding our recent stay at Timberland. This was actually our third time staying here with my family, which is why we were able to notice several changes compared to our previous visits.
First, we noticed that the pool cleanliness is no longer as well-maintained as before. While the pool is still usable, it somehow appears a bit dirty and not as clean as we expected. The second pool also seems to lack maintenance, especially the third pool below, which already looks neglected compared to before when it used to be properly maintained.
The landscaping near the pool area also seems unattended. There is already a lot of overgrown grass and wild plants, making the area look less maintained. Within the pool area itself, there were also many leaves scattered around. We completely understand that the area is windy and that leaves and flowers naturally fall from the trees, which is totally understandable for us. However, there were simply too many leaves to the point that it looked like the area had not been cleaned or swept for several days. Even the covered wooden structure near the second pool no longer appeared clean and properly maintained.
It would really help if there could be someone regularly assigned to maintain the cleanliness of the pool area.
Another observation is regarding the availability of tables near the pool. We ordered food and drinks at Le Stelle, but since all tables around the pool were occupied, the lifeguard advised the server to use the nearest available table at Le Stelle instead. Our poolside cabana did not have its own table, so we had no choice but to eat there. We hope more small tables can be added around the pool area so guests can have a place to put their drinks and snacks while swimming.
For dinner, we reserved at Ridge Café for 7:30 PM, but unfortunately, our food was only served around 8:30 PM. We understand that delays can happen, but waiting for an entire hour is quite difficult, especially when dining with seniors and children who were already very hungry. We only finished eating around 9:00 PM, which limited our time to enjoy the view and other amenities.
One of Timberland’s strongest highlights is really the viewing deck and its overlooking night view, which truly makes the place feel special compared to other hotels. However, we noticed that there are now very limited seats available there. Before, there were more chairs and seating areas where guests could relax and enjoy the view. During our stay, there were only two sofas available, making it difficult for guests to comfortably stay and enjoy the area. We hope the seating area can be improved and expanded again.
For breakfast, the food itself was good. However, since we wanted to sit at the al fresco balcony, we noticed that the table was extremely dusty, and we even had to wipe and arrange the tables ourselves just to accommodate our family.
We also observed that the staff seemed limited in number, which may be the reason why requests took quite a while to be attended to, especially with repeated follow-ups.
We also noticed that Baker J seemed understaffed, as it appeared that only one person was handling both orders and food preparation, which caused delays for guests waiting to order.
Overall, we are sharing these observations because we genuinely enjoyed our previous stays at Timberland, and we hope these concerns can be improved. We still believe that Timberland has great potential, especially because of its relaxing atmosphere and beautiful views. We hope these areas can be addressed so guests will continue coming back and recommending the hotel to others.
First, we noticed that the pool cleanliness is no longer as well-maintained as before. While the pool is still usable, it somehow appears a bit dirty and not as clean as we expected. The second pool also seems to lack maintenance, especially the third pool below, which already looks neglected compared to before when it used to be properly maintained.
The landscaping near the pool area also seems unattended. There is already a lot of overgrown grass and wild plants, making the area look less maintained. Within the pool area itself, there were also many leaves scattered around. We completely understand that the area is windy and that leaves and flowers naturally fall from the trees, which is totally understandable for us. However, there were simply too many leaves to the point that it looked like the area had not been cleaned or swept for several days. Even the covered wooden structure near the second pool no longer appeared clean and properly maintained.
It would really help if there could be someone regularly assigned to maintain the cleanliness of the pool area.
Another observation is regarding the availability of tables near the pool. We ordered food and drinks at Le Stelle, but since all tables around the pool were occupied, the lifeguard advised the server to use the nearest available table at Le Stelle instead. Our poolside cabana did not have its own table, so we had no choice but to eat there. We hope more small tables can be added around the pool area so guests can have a place to put their drinks and snacks while swimming.
For dinner, we reserved at Ridge Café for 7:30 PM, but unfortunately, our food was only served around 8:30 PM. We understand that delays can happen, but waiting for an entire hour is quite difficult, especially when dining with seniors and children who were already very hungry. We only finished eating around 9:00 PM, which limited our time to enjoy the view and other amenities.
One of Timberland’s strongest highlights is really the viewing deck and its overlooking night view, which truly makes the place feel special compared to other hotels. However, we noticed that there are now very limited seats available there. Before, there were more chairs and seating areas where guests could relax and enjoy the view. During our stay, there were only two sofas available, making it difficult for guests to comfortably stay and enjoy the area. We hope the seating area can be improved and expanded again.
For breakfast, the food itself was good. However, since we wanted to sit at the al fresco balcony, we noticed that the table was extremely dusty, and we even had to wipe and arrange the tables ourselves just to accommodate our family.
We also observed that the staff seemed limited in number, which may be the reason why requests took quite a while to be attended to, especially with repeated follow-ups.
We also noticed that Baker J seemed understaffed, as it appeared that only one person was handling both orders and food preparation, which caused delays for guests waiting to order.
Overall, we are sharing these observations because we genuinely enjoyed our previous stays at Timberland, and we hope these concerns can be improved. We still believe that Timberland has great potential, especially because of its relaxing atmosphere and beautiful views. We hope these areas can be addressed so guests will continue coming back and recommending the hotel to others.
Hotel response
Comment: 3 Jun 2026
Dear 832mayq,
Dear Guest,
Thank you for taking the time to share such detailed feedback regarding your recent stay at Timberland Highlands Resort. We are especially grateful that you have chosen to stay with us multiple times, as this gives you a unique perspective on our property and services over the years.
While we are pleased to know that you continue to appreciate the relaxing atmosphere, beautiful views, and overall potential of our resort, we are truly sorry to learn that several aspects of your recent experience did not meet the standards you have come to expect from us.
We sincerely appreciate your observations regarding the condition and cleanliness of the pool areas, landscaping, and surrounding facilities. Please be assured that your comments have been shared with the relevant teams for immediate review. Maintaining a clean, safe, and inviting environment is a priority for us, and we regret that this was not reflected during your visit.
We also apologize for the inconvenience caused by the limited availability of tables around the pool area. Your suggestion to add more tables for guests' convenience is greatly appreciated and will be considered as we continuously seek ways to enhance the guest experience.
Furthermore, we regret the extended waiting time you experienced during dinner at Ridge Café. We understand how challenging this can be, particularly when dining with seniors and children, and we apologize for the delay. Your feedback regarding service efficiency and staffing levels across our outlets, including Baker J, has been noted and will be reviewed with our operational teams.
We are equally concerned to hear about the condition of the viewing deck and the limited seating available during your stay. As one of the resort's most cherished features, we understand the importance of providing guests with a comfortable space to enjoy the panoramic views, and your comments will help guide our ongoing improvements.
Thank you as well for bringing to our attention the cleanliness of the al fresco dining area during breakfast service. We regret that the setup did not meet expectations and appreciate you highlighting this opportunity for improvement.
We genuinely value your continued support and your willingness to provide constructive feedback. Comments such as yours help us identify areas where we can do better and ensure that future experiences align with the standards our guests deserve. We hope to have the opportunity to welcome you and your family back again and provide a stay that reflects the quality and hospitality you remember from your previous visits.
Warm Regards,
Maffy Escueta
Operations Manager
Dear Guest,
Thank you for taking the time to share such detailed feedback regarding your recent stay at Timberland Highlands Resort. We are especially grateful that you have chosen to stay with us multiple times, as this gives you a unique perspective on our property and services over the years.
While we are pleased to know that you continue to appreciate the relaxing atmosphere, beautiful views, and overall potential of our resort, we are truly sorry to learn that several aspects of your recent experience did not meet the standards you have come to expect from us.
We sincerely appreciate your observations regarding the condition and cleanliness of the pool areas, landscaping, and surrounding facilities. Please be assured that your comments have been shared with the relevant teams for immediate review. Maintaining a clean, safe, and inviting environment is a priority for us, and we regret that this was not reflected during your visit.
We also apologize for the inconvenience caused by the limited availability of tables around the pool area. Your suggestion to add more tables for guests' convenience is greatly appreciated and will be considered as we continuously seek ways to enhance the guest experience.
Furthermore, we regret the extended waiting time you experienced during dinner at Ridge Café. We understand how challenging this can be, particularly when dining with seniors and children, and we apologize for the delay. Your feedback regarding service efficiency and staffing levels across our outlets, including Baker J, has been noted and will be reviewed with our operational teams.
We are equally concerned to hear about the condition of the viewing deck and the limited seating available during your stay. As one of the resort's most cherished features, we understand the importance of providing guests with a comfortable space to enjoy the panoramic views, and your comments will help guide our ongoing improvements.
Thank you as well for bringing to our attention the cleanliness of the al fresco dining area during breakfast service. We regret that the setup did not meet expectations and appreciate you highlighting this opportunity for improvement.
We genuinely value your continued support and your willingness to provide constructive feedback. Comments such as yours help us identify areas where we can do better and ensure that future experiences align with the standards our guests deserve. We hope to have the opportunity to welcome you and your family back again and provide a stay that reflects the quality and hospitality you remember from your previous visits.
Warm Regards,
Maffy Escueta
Operations Manager
Family traveller
Comment: 5 Mar 2026
Stayed in: Mar 2026
Great Service at Le Stelle – Thanks to Dender!
We had a nice dine-in experience at Le Stelle in Timberland Highlands Resort. Special thanks to Dender for his excellent customer service. He was very attentive and accommodating, which made our visit even better.
One small suggestion is the playground area. It only has a few toys and isn’t very well-ventilated, so it can get a bit warm for kids. Overall, still a nice place to dine and relax with family☺️
One small suggestion is the playground area. It only has a few toys and isn’t very well-ventilated, so it can get a bit warm for kids. Overall, still a nice place to dine and relax with family☺️
Hotel response
Comment: 9 Mar 2026
Dear Vacation39718400772,
Thank you for sharing your dining experience at Le Stelle at Timberland Highlands Resort. We’re delighted to know that you had a pleasant dine-in experience and that our team’s attentive and accommodating service helped make your visit even more enjoyable.
We also appreciate your feedback regarding the playground area. Your suggestion is valuable to us, and we will certainly take it into consideration as we continue to improve our facilities for families and children.
Thank you for dining with us, and we look forward to welcoming you and your family again soon.
Warm Regards,
Maffy Escueta
Operations Manager
Thank you for sharing your dining experience at Le Stelle at Timberland Highlands Resort. We’re delighted to know that you had a pleasant dine-in experience and that our team’s attentive and accommodating service helped make your visit even more enjoyable.
We also appreciate your feedback regarding the playground area. Your suggestion is valuable to us, and we will certainly take it into consideration as we continue to improve our facilities for families and children.
Thank you for dining with us, and we look forward to welcoming you and your family again soon.
Warm Regards,
Maffy Escueta
Operations Manager
Excellent location
Timberland heights, LOT 2 Clubhouse Dr, Rizal, San Mateo, 1850, Philippines|4.67 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
11:00
Good to know
Pets not allowed
In compliance with Philippine Executive Order 26 passed by the national government, smoking is now strictly prohibited within all public and enclosed spaces. This includes restaurants, function spaces, and guest rooms on all floors.
Please contact the hotel for details about adding extra beds.
Timberland Highlands Resort: FAQs
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