Ibis Wroclaw Centrum
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 12:00 |
Breakfast | Breakfast available |
Pets | Pets allowed with an extra charge |
Children | Children are welcome at this hotel |
More about Ibis Wroclaw Centrum
Ibis Wroclaw Centrum
Ibis Wroclaw Centrum is situated in the business centre of Wrocław, just 1 km from the Wrocław Central Train and Bus Station. Guests can enjoy the on-site bar. There is also paid private parking.
Reviews from 
Anonymous traveller
Comment: 1 Jan 2026
Stayed in: Dec 2025
The mattress and pillow could be better but overall the stay was good and I recommend the hotel and I would return on a second time.
Couple
Comment: 15 Oct 2025
Stayed in: Aug 2025
Ratings seem skewed towards Novotel as the Ibis is a 2-star hotel for good reason being dated, no AC and poor breakfast.
I decided to stay at the Ibis for my 5 day visit. I did so on the many positive reviews. Unfortunately, those reviews seem to relate to the Novotel which is part of the hotel. The distinction between the Novotel and Ibis on the same property is worth noting. As with other Ibis hotels, I was not offered an opportunity to review my stay and I tried to several times. Firstly, the air conditioning was not working property and they had to bring in a fan which only pushed warm air around. I complained and asked for a room change and they told me all the rooms are that way (warm). I then asked to be upgraded to the Novotel section and even though I was willing to pay for the upgrade, the staff member told me that the Novotel was a different hotel, not partnered with the IBIS and that I could not get a room. Secondly, the room was very stuffy and smelt as such as one could not open a window for fresh air. Thirdly, there is a 3 inch rise/step into the washroom where I stubbed my toe several times. Fourthly, the room entry plate and the shower drain cover came off and required repair. Finally, breakfast consisted of watered down eggs, wieners and low quality pork sausages. When I went by the breakfast being served at the Novotel section, I noticed, omelets being made, choice of eggs (fried) with many high quality fixings. The dinners eaten at the Novotel section were amazing. So my advise, do not get a room at the IBIS section and stay in the Novotel at this hotel.
Hotel response
Comment: 17 Oct 2025
Dear Kokes,
Thank you for taking the time to share your detailed feedback. We’re sorry to hear that your experience did not meet expectations and appreciate the opportunity to clarify a few important points.
Hotel ibis and hotel Novotel, although located within the same building complex, are two separate hotels with distinct standards and offerings. Novotel operates as a 4-star hotel, while ibis is a 3-star property, which naturally results in differences in room equipment, breakfast variety, and overall service level.
Guests staying at ibis do have the option to purchase breakfast at Novotel, and subject to availability, it is also possible to upgrade to a Novotel room by paying the daily rate difference. We’re sorry if this was not clearly communicated during your stay.
Regarding the air conditioning and room conditions — we sincerely apologize for the inconvenience. We would be happy to investigate the issue further, but unfortunately, we are unable to identify the exact room or dates of your stay based on the review alone. We kindly invite you to contact us via email (HA073-GR@accor.com) so we can better understand the situation and ensure your concerns are addressed.
We truly value your feedback and hope you will consider reaching out to us directly. Our goal is always to provide a comfortable and transparent experience for every guest.
All the best,
Alicja Golon
Guest Experience Manager
Thank you for taking the time to share your detailed feedback. We’re sorry to hear that your experience did not meet expectations and appreciate the opportunity to clarify a few important points.
Hotel ibis and hotel Novotel, although located within the same building complex, are two separate hotels with distinct standards and offerings. Novotel operates as a 4-star hotel, while ibis is a 3-star property, which naturally results in differences in room equipment, breakfast variety, and overall service level.
Guests staying at ibis do have the option to purchase breakfast at Novotel, and subject to availability, it is also possible to upgrade to a Novotel room by paying the daily rate difference. We’re sorry if this was not clearly communicated during your stay.
Regarding the air conditioning and room conditions — we sincerely apologize for the inconvenience. We would be happy to investigate the issue further, but unfortunately, we are unable to identify the exact room or dates of your stay based on the review alone. We kindly invite you to contact us via email (HA073-GR@accor.com) so we can better understand the situation and ensure your concerns are addressed.
We truly value your feedback and hope you will consider reaching out to us directly. Our goal is always to provide a comfortable and transparent experience for every guest.
All the best,
Alicja Golon
Guest Experience Manager
Business traveller
Comment: 2 Mar 2026
Stayed in: Mar 2026
Overcharged for the drink in the bar
Poor customer service.
I was overcharged by the staff for 1 beer extra and was added to my bill.
I have asked to check CCTV footage.
Someone has rang me not being friendly and apologetic and just asked for account details so this will be refunded within one month which is also not great.
Will not return to this hotel!!!
I was overcharged by the staff for 1 beer extra and was added to my bill.
I have asked to check CCTV footage.
Someone has rang me not being friendly and apologetic and just asked for account details so this will be refunded within one month which is also not great.
Will not return to this hotel!!!
Hotel response
Comment: 4 Mar 2026
Dear Pawel,
Thank you for sharing your feedback with us. We are very sorry to hear that your stay did not meet your expectations and that these situations affected your overall experience.
Regarding the bar charge – all bills posted to the hotel credit require the guest’s signature, which confirms the accuracy of the items and the total amount. Any doubts or discrepancies should be reported at the moment of signing, so we can verify them immediately. Since no comments were made when the bill was signed, the charge was processed according to the confirmed document.
According to the information we have, our Front Office Manager has already contacted you and explained that bank transfers take longer than standard card refunds – they are processed three times a month, which unfortunately results in a longer waiting time. We understand the frustration this may cause, and we sincerely apologize for any inconvenience.
If you have any further questions or need additional assistance, please feel free to contact us at HA073-GR@accor.com. We will be happy to help and clarify anything necessary.
Best regards,
Alicja Golon
Guest Experience Manager
Thank you for sharing your feedback with us. We are very sorry to hear that your stay did not meet your expectations and that these situations affected your overall experience.
Regarding the bar charge – all bills posted to the hotel credit require the guest’s signature, which confirms the accuracy of the items and the total amount. Any doubts or discrepancies should be reported at the moment of signing, so we can verify them immediately. Since no comments were made when the bill was signed, the charge was processed according to the confirmed document.
According to the information we have, our Front Office Manager has already contacted you and explained that bank transfers take longer than standard card refunds – they are processed three times a month, which unfortunately results in a longer waiting time. We understand the frustration this may cause, and we sincerely apologize for any inconvenience.
If you have any further questions or need additional assistance, please feel free to contact us at HA073-GR@accor.com. We will be happy to help and clarify anything necessary.
Best regards,
Alicja Golon
Guest Experience Manager
Anonymous traveller
Comment: 15 Dec 2025
Stayed in: Dec 2025
Walkable to centre of city. Excellent all round hotel.Building works around the hotel but really couldn't hear any noise. Room spacious & warm but air con worked well.
Anonymous traveller
Comment: 2 Jan 2026
Stayed in: Dec 2025
Everything amazing staff location and food, will definitely be returning to this hotel ❤️
Excellent location
Powstańców Śląskich 7B, Wroclaw, 53332, Poland|1.44 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
12:00
Good to know
Children are welcome at this hotel
12 years old and under
Free
3 years old and under
Free
Pets allowed with an extra charge
Breakfast available
Breakfast price
R 261 (≈PLN 59)/person
Breakfast times
06:30 - 11:00 from Saturday to Sunday, 06:30 - 10:00 from Monday to Friday
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.
This hotel accepts the following payment methods:
Cash
Ibis Wroclaw Centrum: FAQs
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