Monte da Cabeça Gorda
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 12:00 |
Pets | Pets not allowed |
Amenities
More about Monte da Cabeça Gorda
Monte da Cabeça Gorda
Featuring pool views, Monte da Cabeça Gorda offers accommodation with pool with a view, a garden and barbecue facilities, around 1.8 km from Igreja da Misericórdia de Alcáçovas. A hot tub is available for guests.
PT
Comment: 9 Apr 2024
Stayed in: Jan 2024
Very good in Alentejo.
BE
Comment: 13 Aug 2026
Stayed in: Aug 2026
It would easily score 4-stars if it some renovation is done
Although we enjoyed our time here and are not complaining, we can not rate this above 3-stars: how the resort is shown and described is simply not reflecting reality at this very moment.
Comment: 20 Jul 2026
Stayed in: Jul 2026
Not to repeat
The room featured air conditioning with the filters completely covered with dust, in a state that demonstrated a clear lack of maintenance. The situation was so serious that it was I myself who had to clean the filters to be able to use the equipment. It is unacceptable for a guest to have to maintain equipment that should be impeccable upon arrival.
Another very negative point was the cleanliness of the room. It is announced that this is done every three days. I went in on Sunday and left on Friday, but only on Thursday someone came to ask if they wanted the room to be clean. At that point he would abandon the accommodation the next day, so that service completely lost meaning. During virtually the entire stay, the room was never cleaned, despite what is promised.
I would, however, like to leave a word of gratitude to the staff. They were always polite, friendly, helpful and showed professionalism. I have absolutely nothing to point to them.
Unfortunately, I cannot say the same about the owner. Received all the reviews, received the payment for the stay and did not have the slightest consideration by the client. There was no apology, no explanation, no attempt to solve the problems or even a gesture of attention. This attitude revealed a complete lack of respect for those who pay to enjoy a quality service.
In hospitality, problems can happen. What distinguishes a good accommodation is the way the manager takes them and tries to resolve them. Here I felt exactly the opposite: total indifference. The feeling with which I left was that after receiving the money, customer satisfaction ceased to have any importance.
Unfortunately, it was a much lower experience than expected and an accommodation that I will not choose again nor recommend.
MY
Comment: 9 Mar 2026
Stayed in: Mar 2026
Nice service but reception non-existent.
The performance deserves a 5, but... Already, no response to my request on the booking site. No one either when we arrive and while looking a little, I came across a number to call who explained how to find my room. Sure, we're in low season, but it would be nice to know first.
Another concern, I had imagined that the thermostat of the radiator was working. After an hour, I added a blanket that was in the closet. And it was only in the morning that I saw that there was a temperature control in the hallway.
I imagine the reception conditions are not the same in high season.
Another point, it seemed to me that there were bicycles available, but that is not the case.
Comment: 29 Jul 2024
Stayed in: Jul 2024
Booking through the app also does not work
On July 28th I received a message that the cancellation fee is free.
On the 29th, at 12h08 we received an email with notice of cancellation.
I called the hotel, Mr. None who attended us was extremely poorly polite. I barely explained about the cancellation, and was already saying that the fault was the app.
It was 20 min away from the hotel. When I arrived, I only asked for the complaint book, he said he would hand us the book, but that he would go against court proceedings against us.
Because it was an app mistake, and you warned 10 days ago that they were full.
And that private message sent through the app was not sent by him, but by the app.
Very good location
Caminho da Cabeça Gorda , Alcáçovas, 7090-021, Portugal|1.22 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
12:00
Good to know
Pets not allowed
Extra beds are available for an additional charge, depending on the size of the room.
