Pousada Forte Horta
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 12:00 |
Pets | Pets allowed with an extra charge |
Amenities
Wi-Fi
Parking
Air conditioning
Pool
Front desk 24 hour
Restaurant
More about Pousada Forte Horta
Pousada Forte Horta
Set in a 16th century fortress overlooking Horta Bay and Pico island, this Pousada hotel features a swimming pool and regional restaurant. Most of the air-conditioned rooms have views of the marina.
Reviews from 
Group traveller
Comment: 17 Jul 2026
Authenticity and a unique view of the Peak
Pousada da Horta stands out for its unique location, historic setting and magnificent views over the marina and the Pico Island. The environment is quiet, the hospitality is careful and the experience combines authenticity, comfort and Azorian identity. Breakfast is one of the high moments of the unit with a wide variety of very fresh products.
Family traveller
Comment: 16 Jul 2026
A disturbing experience—severe privacy concerns, hygiene issues, and unprofessional staff
I recently stayed at the Pousada Forte da Horta, and to say it was a disappointment would be a massive understatement. What should have been a historic and relaxing stay felt more like a dodgy, unsettling nightmare.
By far the most alarming part of the stay was the room's setup. There were bizarre electrical components positioned directly facing the bathtub. They served absolutely no logical purpose, had no apparent function, and left me with a deeply unsettling feeling that they could easily be hiding a pinhole camera. The entire stay felt like a massive invasion of privacy, and I couldn't relax for a single second in my own room. Because of this, I felt forced to drape towels and other items over these strange fixtures just to protect my family's basic privacy.
The unprofessionalism didn't stop there. One morning, I walked outside and saw one of the hotel's breakfast staff members sitting on the bench right in front of the hotel, openly watching pornography on their phone. It was incredibly trashy, highly unprofessional, and set a terrible tone for the entire establishment.
As for the property itself, everything felt incredibly old, neglected, and dodgy. The outdoor pool was unusable—completely filthy and covered in pigeon droppings. It was clear that basic maintenance is entirely ignored here.
The single saving grace of this hotel was the cleaning staff. The cleaning ladies were genuinely friendly, polite, and did their best with what they had. Unfortunately, their warmth couldn't make up for what was otherwise a deeply uncomfortable, stressful, and poorly run experience. I would strongly advise anyone looking for peace of mind and basic hygiene to steer clear of this place.
By far the most alarming part of the stay was the room's setup. There were bizarre electrical components positioned directly facing the bathtub. They served absolutely no logical purpose, had no apparent function, and left me with a deeply unsettling feeling that they could easily be hiding a pinhole camera. The entire stay felt like a massive invasion of privacy, and I couldn't relax for a single second in my own room. Because of this, I felt forced to drape towels and other items over these strange fixtures just to protect my family's basic privacy.
The unprofessionalism didn't stop there. One morning, I walked outside and saw one of the hotel's breakfast staff members sitting on the bench right in front of the hotel, openly watching pornography on their phone. It was incredibly trashy, highly unprofessional, and set a terrible tone for the entire establishment.
As for the property itself, everything felt incredibly old, neglected, and dodgy. The outdoor pool was unusable—completely filthy and covered in pigeon droppings. It was clear that basic maintenance is entirely ignored here.
The single saving grace of this hotel was the cleaning staff. The cleaning ladies were genuinely friendly, polite, and did their best with what they had. Unfortunately, their warmth couldn't make up for what was otherwise a deeply uncomfortable, stressful, and poorly run experience. I would strongly advise anyone looking for peace of mind and basic hygiene to steer clear of this place.
Hotel response
Comment: 17 Jul 2026
Dear Joana,
Thank you for taking the time to share your feedback.
We were extremely concerned to read the allegations described in your review, as they do not reflect the standards, procedures, or environment that we strive to maintain at Pousada Forte da Horta.
Regarding the concerns about privacy in the guest room, we would like to clarify that all electrical components installed in our rooms are standard equipment related to the building's infrastructure and operational requirements. None of these elements have any recording capability whatsoever. Guest privacy and security are matters we take with the utmost seriousness.
We were equally surprised by the comment regarding a member of staff allegedly viewing inappropriate content in a public area. Such behaviour would be completely unacceptable and is entirely inconsistent with our standards of conduct. We have no record or indication of any such incident having occurred, but we nevertheless reviewed the matter internally given the seriousness of the statement.
We also regret that the pool area and overall condition of the property did not meet your expectations. Cleanliness and maintenance are priorities for our team, and your comments have been shared with the relevant departments for review.
We appreciate your kind words regarding our housekeeping team and will ensure your recognition is passed on to them.
While we respectfully disagree with several aspects of your account, we value all guest feedback as an opportunity to review our operations and improve wherever possible.
Kind regards,
Management Team
Pousada Forte da Horta
Thank you for taking the time to share your feedback.
We were extremely concerned to read the allegations described in your review, as they do not reflect the standards, procedures, or environment that we strive to maintain at Pousada Forte da Horta.
Regarding the concerns about privacy in the guest room, we would like to clarify that all electrical components installed in our rooms are standard equipment related to the building's infrastructure and operational requirements. None of these elements have any recording capability whatsoever. Guest privacy and security are matters we take with the utmost seriousness.
We were equally surprised by the comment regarding a member of staff allegedly viewing inappropriate content in a public area. Such behaviour would be completely unacceptable and is entirely inconsistent with our standards of conduct. We have no record or indication of any such incident having occurred, but we nevertheless reviewed the matter internally given the seriousness of the statement.
We also regret that the pool area and overall condition of the property did not meet your expectations. Cleanliness and maintenance are priorities for our team, and your comments have been shared with the relevant departments for review.
We appreciate your kind words regarding our housekeeping team and will ensure your recognition is passed on to them.
While we respectfully disagree with several aspects of your account, we value all guest feedback as an opportunity to review our operations and improve wherever possible.
Kind regards,
Management Team
Pousada Forte da Horta
Couple
Comment: 28 Jun 2026
The most beautiful and central hotel in Horta.
The breakfast was very good with a nice local selection of foods. The staff are very dedicated and friendly. The location of the hotel and the amenities were just right for us. The atmosphere of the fortress gives the hotel a great charm. The view of the Pico is impressive.
Hotel response
Comment: 11 Jul 2026
Lieber Katharinaz600,
vielen Dank für Ihre Bewertung und dafür, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen.
Wir haben uns sehr über Ihr Feedback gefreut. Ihre Rückmeldung ist für unser Team von großer Bedeutung und motiviert uns zusätzlich, weiterhin einen qualitativ hochwertigen Service und unvergessliche Aufenthalte für unsere Gäste zu bieten.
Wir würden uns sehr freuen, Sie bald wieder bei uns begrüßen zu dürfen.
Mit freundlichen Grüßen
vielen Dank für Ihre Bewertung und dafür, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen.
Wir haben uns sehr über Ihr Feedback gefreut. Ihre Rückmeldung ist für unser Team von großer Bedeutung und motiviert uns zusätzlich, weiterhin einen qualitativ hochwertigen Service und unvergessliche Aufenthalte für unsere Gäste zu bieten.
Wir würden uns sehr freuen, Sie bald wieder bei uns begrüßen zu dürfen.
Mit freundlichen Grüßen
Couple
Comment: 22 Jun 2026
Great and tasteful dinner
The restaurant is worthwhile a visit. Its menu contains Azore specials. The food is well prepared.
Great are the fish soup, catch of the day, Azore wine choice and the gin menu card.
The flammed ananas …. GREAT you can awake me in the middle of the night for another serving!
Great are the fish soup, catch of the day, Azore wine choice and the gin menu card.
The flammed ananas …. GREAT you can awake me in the middle of the night for another serving!
Hotel response
Comment: 11 Jul 2026
Dear Eric L,
Thank you very much for your review and for taking the time to share your experience with us.
We were very pleased to receive your feedback. Your comments are very important to our team and encourage us to continue delivering high-quality service and a memorable experience for all our guests.
We look forward to welcoming you again soon.
Kind regards,
Thank you very much for your review and for taking the time to share your experience with us.
We were very pleased to receive your feedback. Your comments are very important to our team and encourage us to continue delivering high-quality service and a memorable experience for all our guests.
We look forward to welcoming you again soon.
Kind regards,
Solo traveller
Comment: 19 Jun 2026
Stayed in: Jun 2026
Magnificent hotel’
Magnificent view and location! A stunning unit with an exceptional staff. The food at the restaurant was delicious! I strongly advise you to reserve this unit!
Hotel response
Comment: 11 Jul 2026
Caro pedrofialho98,
Muito obrigado pela sua avaliação e pelo tempo que dedicou a partilhar a sua experiência connosco.
Foi com grande satisfação que recebemos o seu comentário. O seu feedback é muito importante para a nossa equipa e constitui um incentivo adicional para continuarmos a proporcionar um serviço de qualidade e uma experiência memorável a todos os nossos hóspedes.
Esperamos ter o prazer de o voltar a receber em breve.
Com os melhores cumprimentos,
Muito obrigado pela sua avaliação e pelo tempo que dedicou a partilhar a sua experiência connosco.
Foi com grande satisfação que recebemos o seu comentário. O seu feedback é muito importante para a nossa equipa e constitui um incentivo adicional para continuarmos a proporcionar um serviço de qualidade e uma experiência memorável a todos os nossos hóspedes.
Esperamos ter o prazer de o voltar a receber em breve.
Com os melhores cumprimentos,
Excellent location
Rua Vasco da Gama, Horta, 9900-017, Portugal|9.48 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
12:00
Good to know
Pets allowed with an extra charge
Please contact the hotel for details about adding extra beds.
Pousada Forte Horta: FAQs
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