Sofitel Riyadh Hotel & Convention Centre
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 12:00 |
Pets | Pets not allowed |
Amenities
Wi-Fi
Parking
Air conditioning
Airport shuttle
Fitness centre
Spa
More about Sofitel Riyadh Hotel & Convention Centre
Sofitel Riyadh Hotel & Convention Centre
Sofitel Riyadh Hotel & Convention Centre in Riyadh has 5-star accommodation with a fitness centre, a terrace and a restaurant. The hotel offers both free WiFi and free private parking.
Reviews from 
Solo traveller
Comment: 3 Jul 2026
Stayed in: Jul 2026
Exceptional Day Visit – Impeccable Service and Beautiful Facilities!
I visited Sofitel Riyadh today as a non-staying guest to use their swimming pool facilities and enjoy a late breakfast and lunch at La Matinée Lobby Lounge. It was an absolutely wonderful experience from start to finish.
La Matinée Lobby Lounge:
The ambiance here is lovely, making it a perfect spot for a relaxed meal. For my late breakfast and lunch, I enjoyed a beautifully prepared smash burger with parmesan-dusted fries and a delicious, perfectly melted Croque Madam served with fresh salad and golden fries. Every dish was fresh and flavorful.
A massive thank you to the lounge team—Smitha, Fazeel, Lurin, Anglo, Abuzaid, and Parwez. They were incredibly attentive, professional, and provided stellar service throughout my time there.
The Pool & Spa Facilities:
The indoor swimming pool area is stunning, serene, and immaculately clean. What truly made the day unforgettable, however, was the hospitality at the spa. Mon and Dhilna (the lady lifeguard) went completely above and beyond. They surprised me by setting up a beautiful tray with fresh welcome fruit, a plush robe, and a lovely personalized welcome note addressed to me. It was such a thoughtful, high-end touch that made me feel incredibly special.
Even without staying overnight, the team at Sofitel Riyadh treated me like a VIP. I highly recommend visiting their lounge and pool, and I will definitely be back!
La Matinée Lobby Lounge:
The ambiance here is lovely, making it a perfect spot for a relaxed meal. For my late breakfast and lunch, I enjoyed a beautifully prepared smash burger with parmesan-dusted fries and a delicious, perfectly melted Croque Madam served with fresh salad and golden fries. Every dish was fresh and flavorful.
A massive thank you to the lounge team—Smitha, Fazeel, Lurin, Anglo, Abuzaid, and Parwez. They were incredibly attentive, professional, and provided stellar service throughout my time there.
The Pool & Spa Facilities:
The indoor swimming pool area is stunning, serene, and immaculately clean. What truly made the day unforgettable, however, was the hospitality at the spa. Mon and Dhilna (the lady lifeguard) went completely above and beyond. They surprised me by setting up a beautiful tray with fresh welcome fruit, a plush robe, and a lovely personalized welcome note addressed to me. It was such a thoughtful, high-end touch that made me feel incredibly special.
Even without staying overnight, the team at Sofitel Riyadh treated me like a VIP. I highly recommend visiting their lounge and pool, and I will definitely be back!
Business traveller
OM
Comment: 6 Feb 2026
Stayed in: Feb 2026
Exceptional Lobby Staff & The Outstanding Service of the Egyptian doorman and " Lurin "at the Cafe
I visited Sofitel during the Riyadh International Disputes Week ( RIDW). I loved the hospitality of the lobby staff, politeness and professionalism where the main impression i got. The doorman ( Seems Egyptian, but i didn't get his name, he was very polit and helpful.
" Lurin" at the lobby cafe, was incredibly energetic, proactive, and remarkable.
Thank you, Sofitel Riyadh, for the wonderful experience and for having such a dedicated team!"
" Lurin" at the lobby cafe, was incredibly energetic, proactive, and remarkable.
Thank you, Sofitel Riyadh, for the wonderful experience and for having such a dedicated team!"
Hotel response
Comment: 12 Feb 2026
Our Valued Guest,
Thank you so much for such amazing review against our services. We are so much glad that you have enjoyed your stay with us. Your remarkable review on our success associates’ performance has tagged their efforts with such special recognition. At Sofitel Riyadh we strive to provide our guests seamless hospitality Experience. As we are looking forward to welcoming you back again soon.
Thank you and best regards,
Sofitel Riyadh Management Team
Thank you so much for such amazing review against our services. We are so much glad that you have enjoyed your stay with us. Your remarkable review on our success associates’ performance has tagged their efforts with such special recognition. At Sofitel Riyadh we strive to provide our guests seamless hospitality Experience. As we are looking forward to welcoming you back again soon.
Thank you and best regards,
Sofitel Riyadh Management Team
Group traveller
Comment: 24 Apr 2026
The atmosphere and food was amazing. It’s a great place with clean rooms. The staff are kind, helpful, and professional, especially the receptionist, Mr. Fahad Altaweel, who made my stay smooth and was extremely helpful.
I will definitely come back again.
I will definitely come back again.
Hotel response
Comment: 13 May 2026
Our Valued Guest,
Thank you for taking the time to evaluate our services. We are happy to welcome all your recommendations and suggestions as also we are glad to welcome you once again you decided to visit Sofitel
Thank you and best regards
Sofitel Riyadh Management Team
Thank you for taking the time to evaluate our services. We are happy to welcome all your recommendations and suggestions as also we are glad to welcome you once again you decided to visit Sofitel
Thank you and best regards
Sofitel Riyadh Management Team
Business traveller
Comment: 6 Feb 2026
Stayed in: Jan 2026
Someone entered my room while i was sleeping, TWICE!
I am a Diamond member of the ALL – Accor program and a frequent business traveler managing companies across Cairo, Riyadh, and Dubai. Because of my regular travel schedule, I stay with Accor properties very often and have consistently valued the quality, professionalism, and reliability of their hotels worldwide.
Sofitel has always been my preferred brand, as I trust the consistency of its service standards across all locations. Unfortunately, my most recent stay at Sofitel Riyadh Hotel & Convention Center did not reflect these standards.
I made my reservation through the ALL app and later contacted the reservations team to modify the booking and request a smoking room preference, which I was assured would be noted. Upon arrival, I was informed during check-in that the hotel does not offer smoking rooms. Additionally, I was told that I could not redeem my reward points at the desk and should have done so during booking. Although I understood this did not seem correct, I was too tired to escalate the matter and paid the full stay by credit card. I was also informed that the Club Millésime lounge was not yet operational.
However, the most concerning issue occurred on the morning of January 28th at approximately 6:00 am. I was awakened by the sound of my room door being opened and two men speaking before the door was quickly closed. About 30 minutes later, the door was opened again without explanation. When I checked outside, I found two technicians wearing high-visibility vests. They appeared to have mistakenly accessed my room.
I immediately contacted reception and was later told they had the wrong room number. While I understand mistakes can happen, allowing technicians to carry master keys and open occupied guest rooms presents a serious security and privacy concern. This incident was particularly unsettling and unacceptable from a guest safety perspective.
Finally, the evening before my early departure, I politely inquired at the front desk whether a breakfast box could be arranged due to my 6:00 am checkout. I fully understand that this service may or may not be available; however, the manner in which my request was declined felt dismissive and unprofessional.
Upon concluding my stay at Sofitel Riyadh, I initiated contact with Accor customer service to express my concerns. I was astounded by the lack of responsiveness from Accor customer service. The response I received indicated that my email would be forwarded to the hotel, and the hotel would contact me (which did not transpire).
The experiences I encountered during my stay at Sofitel Riyadh are unacceptable and should not be prevalent in any hotel establishment. These incidents contradict the fundamental principles of hospitality.
What was more perplexing than the incidents was the tolerance and acceptance displayed by both the hotel management (Sofitel) and the holding company (Accor) in the face of such errors.
Sofitel has always been my preferred brand, as I trust the consistency of its service standards across all locations. Unfortunately, my most recent stay at Sofitel Riyadh Hotel & Convention Center did not reflect these standards.
I made my reservation through the ALL app and later contacted the reservations team to modify the booking and request a smoking room preference, which I was assured would be noted. Upon arrival, I was informed during check-in that the hotel does not offer smoking rooms. Additionally, I was told that I could not redeem my reward points at the desk and should have done so during booking. Although I understood this did not seem correct, I was too tired to escalate the matter and paid the full stay by credit card. I was also informed that the Club Millésime lounge was not yet operational.
However, the most concerning issue occurred on the morning of January 28th at approximately 6:00 am. I was awakened by the sound of my room door being opened and two men speaking before the door was quickly closed. About 30 minutes later, the door was opened again without explanation. When I checked outside, I found two technicians wearing high-visibility vests. They appeared to have mistakenly accessed my room.
I immediately contacted reception and was later told they had the wrong room number. While I understand mistakes can happen, allowing technicians to carry master keys and open occupied guest rooms presents a serious security and privacy concern. This incident was particularly unsettling and unacceptable from a guest safety perspective.
Finally, the evening before my early departure, I politely inquired at the front desk whether a breakfast box could be arranged due to my 6:00 am checkout. I fully understand that this service may or may not be available; however, the manner in which my request was declined felt dismissive and unprofessional.
Upon concluding my stay at Sofitel Riyadh, I initiated contact with Accor customer service to express my concerns. I was astounded by the lack of responsiveness from Accor customer service. The response I received indicated that my email would be forwarded to the hotel, and the hotel would contact me (which did not transpire).
The experiences I encountered during my stay at Sofitel Riyadh are unacceptable and should not be prevalent in any hotel establishment. These incidents contradict the fundamental principles of hospitality.
What was more perplexing than the incidents was the tolerance and acceptance displayed by both the hotel management (Sofitel) and the holding company (Accor) in the face of such errors.
Hotel response
Comment: 12 Feb 2026
Our Valued Guest Mr. Mohamed Adel,
Thank you for taking the time to evaluate our services. We are deeply sorry that you have not enjoyed your stay at Sofitel Riyadh. We will definitely contact you soon to listen carefully to your experience as we will ensure that all your notes will be taken into consideration and your next stay will be different.
We are looking forward to welcoming you back again soon
Thank you and best regards,
Sofitel Riyadh Management Team
Thank you for taking the time to evaluate our services. We are deeply sorry that you have not enjoyed your stay at Sofitel Riyadh. We will definitely contact you soon to listen carefully to your experience as we will ensure that all your notes will be taken into consideration and your next stay will be different.
We are looking forward to welcoming you back again soon
Thank you and best regards,
Sofitel Riyadh Management Team
Anonymous traveller
Comment: 5 Feb 2026
Stayed in: Jan 2026
Checkout was slow
Had to wait 20 minutes for staff to sort out minibar water bottles status in the system so that they can finalize the checkout
Had to wait 20 minutes for staff to sort out minibar water bottles status in the system so that they can finalize the checkout
Exceptional location
6218 Al Urubah Rd, Ar Rahmaniyyah, Riyadh, 12342, Saudi Arabia|8.17 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
12:00
Good to know
Pets not allowed
According to government policy and social customs in Saudi Arabia, it applies to Saudi Nationals and Residents that a marriage certificate needs to be provided upon check-in if a male and female shares a room.
Please contact the hotel for details about adding extra beds.
Sofitel Riyadh Hotel & Convention Centre: FAQs
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