Factory Hostels Barcelona
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Fast facts
Check in from: | 14:00 |
|---|---|
Check out before: | 12:00 |
Pets | Pets not allowed |
More about Factory Hostels Barcelona
Factory Hostels Barcelona
Just 200 metres from the Park Güell, Factory Hostels Barcelona offers a panoramic terrace and library. Guests will find a communal laundry area and free Wi-Fi access throughout. Air-conditioned dormitory and private rooms are offered.
Reviews from 
Business traveller
Comment: 8 Feb 2026
Stayed in: Feb 2026
Exceptional in a hotel in Barcelona
Good experience, have a kitchen, a large medium room and a comfortable patio. everything is well maintained and super clean, my total recommendation
Solo traveller
Comment: 26 Mar 2026
Stayed in: Feb 2026
Horrible.
Boss insulting his customers. It is unprofessional and does not solve the problem makes you hold responsible. Don't waste your time and money with him, it's not worth it. One piece of advice - RUN!
Family traveller
Comment: 20 Mar 2026
Stayed in: Mar 2026
(ZERO - STAR) - Avoid at All Costs
Our experience at Factory Hostels Barcelona was beyond unacceptable - it was hostile, dishonest, and deeply disturbing.
We are a group of four travelers who had reserved (and paid for) a room with 6 beds, specifically choosing it despite the higher cost for comfort and privacy. We arrived before check-in, and the woman at the front desk kindly allowed us to store our luggage. We clearly informed her that we had plans in the city and would be returning late - around 10:30pm - and asked if that would be an issue. She assured us multiple times that our room was reserved and we could come back at any time.
That reassurance turned out to be completely meaningless.
When we returned at 10:30pm, a different staff member - a middle-aged man (pic in this review) at the front desk gave us our bags and assigned us a room. Before heading up, we double-checked: "Is this the room with 6 bets we reserved?" That simple question triggered an unbelievably rude and aggressive response.
He bluntly told us we were assigned a room with 10 bets instead, and when we objected - rightfully pointing out that we paid more for a room with 6 beds - he dismissively repeated, in an extremely rude tone, that we should "go to the room and come back in the morning." No explanation. No apology. No attempt to fix the mistake.
When we insisted on being moved to the room we paid for, he walked away, went into a back room, locked himself inside, and refused to speak with us. We had to knock repeatedly just to get him to come out.
When he finally did, things escalated further. He raised his voice and gave us two options:
1. Accept the wrong room or stay in the reception area through the night and "deal with it" until morning, or
2. Take a refund and leave immediately - late at night in a foreign city.
No resonable accomodation. No accountability.
At that point, feeling unsafe and unwelcome, we chose to leave and requested a refund. We had paid 370 Euros, but he refunded 300 Euros before retreating back into the room and locking himself in again. After more knocking, he shouted through the door telling us to leave.
We refused to leave without a full refund and compensation for a taxi at that hour. We told him that we would need to get the cops involved. That's when things became truly shocking.
From behind the locked door, he yelled, "No use of calling the cops. They are my friends. How much more do you want?" We told him 100 Euros more (to cover the remaining balance and taxi). He then threw 100 Euros under the door, shouting that he "doesn't care," that he is "rich," and - most disturbingly - made a racist remark about us being from a third world country, telling us to take the money and leave.
We were stunned!
This wasn't just poor service - this was blatant discrimination, aggression, and complete unprofessionalism. We have video proof of the incident.
No traveler should ever be treated this way. Whether this man is staff or ownership, his behavior reflects extremely poor on the hostel as a whole.
Fina verdict:
- Reservation no honored
- Staff hostile and aggressive
- Partial refund initially withheld
- Racist remarks made
- Guests forced out late at nigh
If I could give zero stars, I would.
Do yourself a favor - stay anywhere else.
We are a group of four travelers who had reserved (and paid for) a room with 6 beds, specifically choosing it despite the higher cost for comfort and privacy. We arrived before check-in, and the woman at the front desk kindly allowed us to store our luggage. We clearly informed her that we had plans in the city and would be returning late - around 10:30pm - and asked if that would be an issue. She assured us multiple times that our room was reserved and we could come back at any time.
That reassurance turned out to be completely meaningless.
When we returned at 10:30pm, a different staff member - a middle-aged man (pic in this review) at the front desk gave us our bags and assigned us a room. Before heading up, we double-checked: "Is this the room with 6 bets we reserved?" That simple question triggered an unbelievably rude and aggressive response.
He bluntly told us we were assigned a room with 10 bets instead, and when we objected - rightfully pointing out that we paid more for a room with 6 beds - he dismissively repeated, in an extremely rude tone, that we should "go to the room and come back in the morning." No explanation. No apology. No attempt to fix the mistake.
When we insisted on being moved to the room we paid for, he walked away, went into a back room, locked himself inside, and refused to speak with us. We had to knock repeatedly just to get him to come out.
When he finally did, things escalated further. He raised his voice and gave us two options:
1. Accept the wrong room or stay in the reception area through the night and "deal with it" until morning, or
2. Take a refund and leave immediately - late at night in a foreign city.
No resonable accomodation. No accountability.
At that point, feeling unsafe and unwelcome, we chose to leave and requested a refund. We had paid 370 Euros, but he refunded 300 Euros before retreating back into the room and locking himself in again. After more knocking, he shouted through the door telling us to leave.
We refused to leave without a full refund and compensation for a taxi at that hour. We told him that we would need to get the cops involved. That's when things became truly shocking.
From behind the locked door, he yelled, "No use of calling the cops. They are my friends. How much more do you want?" We told him 100 Euros more (to cover the remaining balance and taxi). He then threw 100 Euros under the door, shouting that he "doesn't care," that he is "rich," and - most disturbingly - made a racist remark about us being from a third world country, telling us to take the money and leave.
We were stunned!
This wasn't just poor service - this was blatant discrimination, aggression, and complete unprofessionalism. We have video proof of the incident.
No traveler should ever be treated this way. Whether this man is staff or ownership, his behavior reflects extremely poor on the hostel as a whole.
Fina verdict:
- Reservation no honored
- Staff hostile and aggressive
- Partial refund initially withheld
- Racist remarks made
- Guests forced out late at nigh
If I could give zero stars, I would.
Do yourself a favor - stay anywhere else.
Anonymous traveller
Comment: 7 Nov 2025
Stayed in: Nov 2025
Friendly and helpful staff, comfortable enough, the mattress was okay, and the privacy/block out curtains were great. A few different spaces to hang out. The women’s only dorm had an outdoor patio area to sit and relax. There are a lot of stairs to get through but I didn’t mind. Location was great for walking to park Guell (steep climb up the hill) and some nice shops and eateries close by. Bust station 2 blocks down the hill and Lesseps Stop on metro line 3 made for easy access to everything in Barcelona. I would recommend for a solo traveller wanting to spend some quiet time and visit park guell.
Anonymous traveller
Comment: 25 Oct 2025
Stayed in: Oct 2025
Staff were polite, though passive on responding to concerns about amenities in the room, namely dysfunctional charging port and room temperature.
Location
Carrer de Molist, 5, Gràcia, Barcelona, 08024, Spain|2.94 km from city centre
Check in and check out
Check in from:
14:00
Check out before:
12:00
Good to know
Pets not allowed
Please note that under Royal Decree 933/2021, effective February 1, 2025, hotels in Spain may request certain personal information at check-in, including but not limited to identification, address, email, and phone number for guests 14 and older, as well as proof of relationship with minors under 14.
Children require an extra bed to sleep in the room.
Please contact the hotel for details about adding extra beds.
Factory Hostels Barcelona: FAQs
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