Parador de La Palma
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Fast facts
Check in from: | 14:00 |
|---|---|
Check out before: | 12:00 |
Pets | Pets allowed with an extra charge |
Amenities
Wi-Fi
Parking
Air conditioning
Pool
Fitness centre
Front desk 24 hour
More about Parador de La Palma
Parador de La Palma
Surrounded by a beautiful, natural landscape, the Parador de la Palma provides great views of the island and is set in 44 hectares of tropical gardens. Each of the hotel's rooms comes with minibar.
Reviews from 
Couple
Comment: 17 Aug 2026
Stayed in: Aug 2026
good, but.
It is a parador, like almost all of them, with a good level to spend a few days in it. As a positive, I would highlight the botanical garden (very little and poorly advertised; it can go unnoticed), the views overlooking the sea, the quality of the restaurant food, and the friendliness of the staff except, generalizing, the restaurant staff. As a negative, I would highlight the attitude of several members of the restaurant staff, who often established conversations as a personal battle, instead of helping as much as possible and being kind and pleasant to customers who are not looking for any confrontation. I would also highlight, although much less important, that the door to our room closed and opened with difficulty.
Solo traveller
Comment: 30 Jul 2026
Stayed in: Jul 2026
In shock, bloodstains, cockroaches, and rude staff
I have stayed in hundreds of hotels all over the world, but what I encountered at Parador de La Palma is completely beyond belief. Bloodstains around the toilet, hair everywhere, cockroaches, and extreme filth. What should have been a great vacation turned into an absolute nightmare right after checking in. I am truly disgusted and devastated by this, especially since this is an official four star hotel of a supposedly reputable chain.
Upon entering, there was already an extremely unpleasant odor. Because the lighting was heavily dimmed, I only saw how severe the filth really was when I used the flashlight on my phone. In the bathroom there was dirt residue around the toilet, and I even found a cockroach. On the floor and around the bed there was hair everywhere. Under the bed lay a thick layer of dust, trash, and a collection of living and dead insects, as if it had not been cleaned for months. There was even trash from previous guests behind the curtains. Naturally, I immediately took photos as proof.
To my absolute bewilderment, the receptionist refused to walk with me to the room to see it for themselves. When I then urgently asked multiple times to speak to the management, that was coldly refused as well. This arrogant and disrespectful treatment makes you feel completely powerless as a guest. I left immediately and canceled the booking. A room in this appalling condition should simply never be assigned to anyone.
Afterwards, older reviews revealed that these hygiene problems have been going on for years. The hotel constantly promises improvement in their replies, but my experience proves the exact opposite. Let this review be a serious warning. Do not be misled by the four stars or the familiar name, and carefully read the bad experiences before you book.
Upon entering, there was already an extremely unpleasant odor. Because the lighting was heavily dimmed, I only saw how severe the filth really was when I used the flashlight on my phone. In the bathroom there was dirt residue around the toilet, and I even found a cockroach. On the floor and around the bed there was hair everywhere. Under the bed lay a thick layer of dust, trash, and a collection of living and dead insects, as if it had not been cleaned for months. There was even trash from previous guests behind the curtains. Naturally, I immediately took photos as proof.
To my absolute bewilderment, the receptionist refused to walk with me to the room to see it for themselves. When I then urgently asked multiple times to speak to the management, that was coldly refused as well. This arrogant and disrespectful treatment makes you feel completely powerless as a guest. I left immediately and canceled the booking. A room in this appalling condition should simply never be assigned to anyone.
Afterwards, older reviews revealed that these hygiene problems have been going on for years. The hotel constantly promises improvement in their replies, but my experience proves the exact opposite. Let this review be a serious warning. Do not be misled by the four stars or the familiar name, and carefully read the bad experiences before you book.
Hotel response
Comment: 5 Aug 2026
Dear Paulllllllll,
Thank you for taking the time to share your feedback regarding your experience at Parador de La Palma.
First and foremost, I would like to express my sincere apologies that your stay did not meet your expectations. We deeply regret that you left our hotel with such a negative impression.
The standards of cleanliness, maintenance, and customer service that you describe are far removed from those we strive to uphold at Paradores. For this reason, we take your comments with the utmost seriousness. Your review has been shared with both our Housekeeping Department and the Management Team so that a thorough internal investigation can be carried out and any necessary corrective actions implemented.
I am also truly sorry that you felt your concerns were not handled appropriately. Every guest deserves to be listened to with professionalism, courtesy, and respect. If, at any point during your visit, you felt otherwise, I sincerely apologize.
At Parador de La Palma, we are committed to continuously improving our facilities and services, and feedback from our guests is an essential part of that process. Although we regret that we were unable to provide you with the experience you expected, we appreciate you bringing your concerns to our attention.
Thank you once again for your comments. They have been carefully noted and will be used as part of our ongoing efforts to maintain the high standards our guests expect from Paradores.
Yours sincerely,
The Management
Thank you for taking the time to share your feedback regarding your experience at Parador de La Palma.
First and foremost, I would like to express my sincere apologies that your stay did not meet your expectations. We deeply regret that you left our hotel with such a negative impression.
The standards of cleanliness, maintenance, and customer service that you describe are far removed from those we strive to uphold at Paradores. For this reason, we take your comments with the utmost seriousness. Your review has been shared with both our Housekeeping Department and the Management Team so that a thorough internal investigation can be carried out and any necessary corrective actions implemented.
I am also truly sorry that you felt your concerns were not handled appropriately. Every guest deserves to be listened to with professionalism, courtesy, and respect. If, at any point during your visit, you felt otherwise, I sincerely apologize.
At Parador de La Palma, we are committed to continuously improving our facilities and services, and feedback from our guests is an essential part of that process. Although we regret that we were unable to provide you with the experience you expected, we appreciate you bringing your concerns to our attention.
Thank you once again for your comments. They have been carefully noted and will be used as part of our ongoing efforts to maintain the high standards our guests expect from Paradores.
Yours sincerely,
The Management
Couple
Comment: 19 Apr 2026
Stayed in: Apr 2026
Over priced under facilitated
Booked this hotel looking for a decent place area to stay and the normal hotel amenities. The website says it has a pool and rooms have air conditioning. However, upon arriving we were told none of the rooms have AC, despite this being advertised on the website.
The pool is only open between 11-5. Odd hours. So if you want to go for an early morning swim, or a swim after your day out, you cannot. Again, this was not made clear a anywhere when we booked.
We also had some tea in our rooms, came back to find tea bags still in the cups.
Would not have booked this hotel had we known this.
The pool is only open between 11-5. Odd hours. So if you want to go for an early morning swim, or a swim after your day out, you cannot. Again, this was not made clear a anywhere when we booked.
We also had some tea in our rooms, came back to find tea bags still in the cups.
Would not have booked this hotel had we known this.
Hotel response
Comment: 20 Apr 2026
Dear Pioneer0939234794,
Thank you for taking the time to share your feedback following your recent stay with us.
First and foremost, please accept our sincerest apologies for the inconveniences you experienced. We truly regret that your expectations were not met, particularly regarding the air conditioning, pool availability, and housekeeping service.
Regarding the air conditioning, we understand how important this amenity is for our guests’ comfort. Please allow me to clarify that our hotel operates with a centralized climate control system, which means that depending on the season and prevailing weather conditions, we can only offer either heating or cooling throughout the entire property. During your stay, due to the current temperatures, the system was set to heating as it is considered the most appropriate option for overall guest comfort. We are very sorry if this was not clearly communicated prior to your arrival.
In relation to the pool, its operating hours are subject to seasonal adjustments, which is why it is currently open between 11:00 and 17:00. We appreciate your comments and understand that more flexibility would enhance the guest experience, and we will certainly take your feedback into consideration.
Please also accept our apologies for the lapse in housekeeping standards you encountered. This is certainly not the level of service we aim to provide, and your comments have been shared with the team to ensure closer attention to detail moving forward.
We genuinely regret that your stay did not meet your expectations and that this has impacted your overall impression of our hotel. Your feedback is very valuable to us, as it helps us identify areas where we can improve.
We do hope to have the opportunity to welcome you back in the future and provide you with the experience you originally anticipated.
Kind regards,
The Management
Thank you for taking the time to share your feedback following your recent stay with us.
First and foremost, please accept our sincerest apologies for the inconveniences you experienced. We truly regret that your expectations were not met, particularly regarding the air conditioning, pool availability, and housekeeping service.
Regarding the air conditioning, we understand how important this amenity is for our guests’ comfort. Please allow me to clarify that our hotel operates with a centralized climate control system, which means that depending on the season and prevailing weather conditions, we can only offer either heating or cooling throughout the entire property. During your stay, due to the current temperatures, the system was set to heating as it is considered the most appropriate option for overall guest comfort. We are very sorry if this was not clearly communicated prior to your arrival.
In relation to the pool, its operating hours are subject to seasonal adjustments, which is why it is currently open between 11:00 and 17:00. We appreciate your comments and understand that more flexibility would enhance the guest experience, and we will certainly take your feedback into consideration.
Please also accept our apologies for the lapse in housekeeping standards you encountered. This is certainly not the level of service we aim to provide, and your comments have been shared with the team to ensure closer attention to detail moving forward.
We genuinely regret that your stay did not meet your expectations and that this has impacted your overall impression of our hotel. Your feedback is very valuable to us, as it helps us identify areas where we can improve.
We do hope to have the opportunity to welcome you back in the future and provide you with the experience you originally anticipated.
Kind regards,
The Management
Couple
PL
Comment: 1 Apr 2026
Stayed in: Apr 2026
Horrible stay! Avoid this place! Choose another one on La Palma island.
Horrible stay. Noisy room next to the kitchen ventilation system. Hair of ex-guests inside the bathroom. Lack of shower gel. And the worst - very rude and impolite manager of the reception. Avoid this place. Choose another - much better and normal hotel - meaning approach of staff and cleanliness. That stay was a nightmare!
Hotel response
Comment: 2 Apr 2026
Dear 379mariuszl,
We sincerely regret that your stay at our Parador did not meet your expectations. Please accept our deepest apologies for the issues you have described, particularly regarding the cleanliness of the room, the lack of amenities, and the noise. These are aspects we take very seriously, and it is clear that in your case we did not meet our usual standards.
We hope to have the opportunity to regain your trust in the future and provide you with the experience our guests expect and deserve.
Yours sincerely,
The Management
We sincerely regret that your stay at our Parador did not meet your expectations. Please accept our deepest apologies for the issues you have described, particularly regarding the cleanliness of the room, the lack of amenities, and the noise. These are aspects we take very seriously, and it is clear that in your case we did not meet our usual standards.
We hope to have the opportunity to regain your trust in the future and provide you with the experience our guests expect and deserve.
Yours sincerely,
The Management
Group traveller
Comment: 29 Mar 2026
Stayed in: Mar 2026
Excellent stay, except in one detail...
Everything was excellent except one detail: having the breakfast contracted that we could not make use of because the check-out time was very early, we ordered a coffee at reception and were charged as Bar consumption, unlike other Paradores that we made use of that same week.
Hotel response
Comment: 30 Mar 2026
Estimados Passenger64986,
Gracias por compartir su experiencia con nosotros.
Nos alegra saber que su estancia fue, en general, excelente, aunque lamentamos sinceramente el inconveniente que nos comenta en relación con el desayuno.
Queremos informarle de que, para aquellos clientes que deben salir antes del horario habitual de desayuno, disponemos de la opción de desayuno tipo picnic para llevar, que puede solicitarse previamente en recepción. Asimismo, en nuestro patio interior, contamos con el servicio de “café madrugador”, disponible entre las 23:00 y las 07:00 horas, pensado precisamente para atender este tipo de salidas tempranas.
Lamentamos que esta información no le fuera facilitada en el momento, y que la solución ofrecida no haya estado a la altura de sus expectativas. Tomamos nota de lo sucedido para reforzar la comunicación por parte de nuestro equipo y evitar que situaciones similares se repitan.
Agradeciéndole de nuevo su comentario, que nos ayuda a mejorar, esperamos tener la oportunidad de recibirle nuevamente y ofrecerle una experiencia plenamente satisfactoria.
La Direccion
Gracias por compartir su experiencia con nosotros.
Nos alegra saber que su estancia fue, en general, excelente, aunque lamentamos sinceramente el inconveniente que nos comenta en relación con el desayuno.
Queremos informarle de que, para aquellos clientes que deben salir antes del horario habitual de desayuno, disponemos de la opción de desayuno tipo picnic para llevar, que puede solicitarse previamente en recepción. Asimismo, en nuestro patio interior, contamos con el servicio de “café madrugador”, disponible entre las 23:00 y las 07:00 horas, pensado precisamente para atender este tipo de salidas tempranas.
Lamentamos que esta información no le fuera facilitada en el momento, y que la solución ofrecida no haya estado a la altura de sus expectativas. Tomamos nota de lo sucedido para reforzar la comunicación por parte de nuestro equipo y evitar que situaciones similares se repitan.
Agradeciéndole de nuevo su comentario, que nos ayuda a mejorar, esperamos tener la oportunidad de recibirle nuevamente y ofrecerle una experiencia plenamente satisfactoria.
La Direccion
Very good location
Ctra. el Zumacal, s/n, Breña Alta, 38720, Spain|1.8 km from city centre
Check in and check out
Check in from:
14:00
Check out before:
12:00
Good to know
Pets allowed with an extra charge
Please note that under Royal Decree 933/2021, effective February 1, 2025, hotels in Spain may request certain personal information at check-in, including but not limited to identification, address, email, and phone number for guests 14 and older, as well as proof of relationship with minors under 14.
Please contact the hotel for details about adding extra beds.
Parador de La Palma: FAQs
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