H10 Casa del Mar
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 12:00 |
Pets | Pets not allowed |
Amenities
Wi-Fi
Parking
Air conditioning
Airport shuttle
Pool
Fitness centre
More about H10 Casa del Mar
H10 Casa del Mar
Set on the beachfront, Hotel H10 Casa del Mar boasts 3 swimming pools, garden and barbecue facilities. Located in Santa Ponsa, this stylish hotel offers air-conditioned rooms.
Reviews from 
Family traveller
UK
Comment: 11 Aug 2026
Rooftop looks amazing
I'm visiting with my daughter and am here at the mo for the solar eclipse as she was desperate to see full totality. I really like H10 hotels. The last one we stayed at was new and well behaved children were allowed on the rooftop which as a parent who has no choice but to holiday just me and my daughter was wonderful. This hotel is an adults only rooftop which means I cannot use it as always with my daughter (but had a sneaky peak and looks amazing). I knew this when I booked but do miss having the opportunity. We have a sea view balcony riom which are gorgeous so still have a great view The main pool is ok. It is currently very busy but the times we've wanted to use the pools we can find a lounger even if in the shade which we prefer. If you are a sun worshipper though people begin placing their towels before breakfast. I saw lots of balls and ball games, noodles and inflatables in the pool so took a small inflatable ring in and got told off much to the huge embarrassment of my daughter. Apparently only the mesh style inflatables are acceptable so be warned! Totally my fault for not checking but wish I'd known this before. For those with mobility issues, if you do need a scooter the lifts are quite small. I'm currently here with my parents, and they have a small lightweight scooter which only just fits.
Staff here are absolutely lovely and go above and beyond which I think along with the location totally makes this hotel. Would I come back? If visiting as a couple then yes, but I'll probably wait a few years to visit a H10 until my daughter is old enough to use the rooftop again with me.
Staff here are absolutely lovely and go above and beyond which I think along with the location totally makes this hotel. Would I come back? If visiting as a couple then yes, but I'll probably wait a few years to visit a H10 until my daughter is old enough to use the rooftop again with me.
Family traveller
Comment: 11 Aug 2026
Feel letdown
There’s a lot to like about the H10 Casa del mar, fantastic location literally yards from the beach and local restaurants, shops and nightlife, the staff in the Barracuda bar and restaurant were really friendly and gave a top class service. The pool was great and family friendly with a great atmosphere and a speaker playing music with a really nice summer vibe
The stories I heard about a lack of sun loungers is nonsense the problem is the selfish people who get up at 6am and put 4-5 towels on the loungers for all their family members and then go back to bed until 11am, I was up early one morning and witnessed it happening while I had a quiet coffee.
Unfortunately our experience with our rooms wasn’t so great.
We arrived at 3am and just wanted to go to bed we are a family of 6 so we were in 2 separate rooms which we were aware of in advance but we didn’t expect to be on 2 separate floors.
Within 10 minutes of being in our rooms a large air vent spontaneously fell from the ceiling it was repaired the next day but we spent the first night with a huge hole in the ceiling, believing that that was just a blip and we could enjoy the rest of our stay we were wrong.
For some reason unbeknown to us we had a maintenance guy in and out of the room for the next 5-6 days doing something to the AC which was working fine before he came along, after his first visit we then had a steady albeit small stream of water running down the wall after several days of visits walls were being filled and the AC being checked the leak stop and a coat of paint was applied to try and hide the damage.
In all this time we were never offered another room or even an apology.
We later discovered that every time one of us took a shower it leaked into the room directly below us which just happened to be the room where my wife and other children were staying.
2 of our children are autistic and I am a full time caregiver so money is hard to come by for us as a family it took us 2 years to pay for this holiday, for the most part it was a wonderful experience but to be let down by the accommodation and not to be offered an alternative or even explanation or an apology is really sad and probably made up my mind about whether we’ll use this hotel again.
The stories I heard about a lack of sun loungers is nonsense the problem is the selfish people who get up at 6am and put 4-5 towels on the loungers for all their family members and then go back to bed until 11am, I was up early one morning and witnessed it happening while I had a quiet coffee.
Unfortunately our experience with our rooms wasn’t so great.
We arrived at 3am and just wanted to go to bed we are a family of 6 so we were in 2 separate rooms which we were aware of in advance but we didn’t expect to be on 2 separate floors.
Within 10 minutes of being in our rooms a large air vent spontaneously fell from the ceiling it was repaired the next day but we spent the first night with a huge hole in the ceiling, believing that that was just a blip and we could enjoy the rest of our stay we were wrong.
For some reason unbeknown to us we had a maintenance guy in and out of the room for the next 5-6 days doing something to the AC which was working fine before he came along, after his first visit we then had a steady albeit small stream of water running down the wall after several days of visits walls were being filled and the AC being checked the leak stop and a coat of paint was applied to try and hide the damage.
In all this time we were never offered another room or even an apology.
We later discovered that every time one of us took a shower it leaked into the room directly below us which just happened to be the room where my wife and other children were staying.
2 of our children are autistic and I am a full time caregiver so money is hard to come by for us as a family it took us 2 years to pay for this holiday, for the most part it was a wonderful experience but to be let down by the accommodation and not to be offered an alternative or even explanation or an apology is really sad and probably made up my mind about whether we’ll use this hotel again.
Family traveller
Comment: 12 Aug 2026
Very disappointing stay – our experience matched concerns raised in previous reviews
We stayed at H10 Casa del Mar in Santa Ponsa for 5 nights with my daughter, and unfortunately this was one of the most disappointing hotel experiences we have had.
We booked half board, expecting to be able to enjoy breakfast and dinner at the hotel. Unfortunately, after eating at the hotel, both my daughter and I suffered from vomiting and diarrhoea. We became so uncomfortable with the food that during our 5-night stay we only ate breakfast once and dinner twice. We had to buy food elsewhere for the remainder of our stay, despite having paid for half board.
The restaurant service was also extremely disappointing. Our plates were regularly left uncleared, we weren't asked if we wanted drinks and we felt completely ignored, while other guests appeared to receive much more attentive service. It left us feeling very uncomfortable and, at times, as though we were being treated differently from other guests.
Then we had a serious problem with our room. The shower was leaking water into the bedroom, leaving the floor extremely wet and slippery. My daughter slipped on the wet floor and hurt herself. A maintenance member of staff came to our room and we were eventually moved to another room. I have photographic evidence of the maintenance issue.
Unfortunately, things got even worse when I realised I had accidentally left a pair of trainers in our original room after we were moved. I contacted reception and asked for them to be located. Nothing was handed into lost property.
I subsequently corresponded directly with the hotel's Reception Manager about the missing trainers. The hotel has now confirmed to me in writing that they reviewed their CCTV and room access logs and that they have records of entries into the room, but they cannot establish what happened to my trainers. They have also confirmed that they cannot provide me with the CCTV or access-log details.
To be absolutely clear, I know that I left the trainers in the room and I do not have them. They have never been recovered.
Before booking this hotel, I had read previous reviews and noticed other guests raising concerns that made me uncomfortable. Unfortunately, after our own experience, I can understand why those concerns have been raised. I would strongly recommend that anyone considering staying here reads the more critical reviews carefully and makes their own decision.
We have now made a formal complaint to On the Beach, who are investigating the issues with the hotel.
For us, the combination of illness, being unable to properly use the half-board package we paid for, poor restaurant service, an unsafe leaking room which resulted in my daughter slipping, and my belongings subsequently going missing made this a very stressful holiday rather than the relaxing family break we had expected.
I would not return to this hotel based on our experience.
Staff are not friendly either, you have maybe 2/3 members that were ok that speaks volumes!
We booked half board, expecting to be able to enjoy breakfast and dinner at the hotel. Unfortunately, after eating at the hotel, both my daughter and I suffered from vomiting and diarrhoea. We became so uncomfortable with the food that during our 5-night stay we only ate breakfast once and dinner twice. We had to buy food elsewhere for the remainder of our stay, despite having paid for half board.
The restaurant service was also extremely disappointing. Our plates were regularly left uncleared, we weren't asked if we wanted drinks and we felt completely ignored, while other guests appeared to receive much more attentive service. It left us feeling very uncomfortable and, at times, as though we were being treated differently from other guests.
Then we had a serious problem with our room. The shower was leaking water into the bedroom, leaving the floor extremely wet and slippery. My daughter slipped on the wet floor and hurt herself. A maintenance member of staff came to our room and we were eventually moved to another room. I have photographic evidence of the maintenance issue.
Unfortunately, things got even worse when I realised I had accidentally left a pair of trainers in our original room after we were moved. I contacted reception and asked for them to be located. Nothing was handed into lost property.
I subsequently corresponded directly with the hotel's Reception Manager about the missing trainers. The hotel has now confirmed to me in writing that they reviewed their CCTV and room access logs and that they have records of entries into the room, but they cannot establish what happened to my trainers. They have also confirmed that they cannot provide me with the CCTV or access-log details.
To be absolutely clear, I know that I left the trainers in the room and I do not have them. They have never been recovered.
Before booking this hotel, I had read previous reviews and noticed other guests raising concerns that made me uncomfortable. Unfortunately, after our own experience, I can understand why those concerns have been raised. I would strongly recommend that anyone considering staying here reads the more critical reviews carefully and makes their own decision.
We have now made a formal complaint to On the Beach, who are investigating the issues with the hotel.
For us, the combination of illness, being unable to properly use the half-board package we paid for, poor restaurant service, an unsafe leaking room which resulted in my daughter slipping, and my belongings subsequently going missing made this a very stressful holiday rather than the relaxing family break we had expected.
I would not return to this hotel based on our experience.
Staff are not friendly either, you have maybe 2/3 members that were ok that speaks volumes!
Couple
Comment: 11 Aug 2026
Standards dropped
Location is great. Breakfast menu is good. Bar staff nice. Reception staff. Some nice some not approachable. Particular girl with glasses and ponytail. Room not good shabby. pool ok. Trainer couldn’t be bothered doing the classes. Towel man won’t exchange if after 5.30 ?? Lazy again. Towel wars every morning Wont be back disappointed with the low standard and not reflecting in the price Disappointed. Did mention. No one cares
Family traveller
Comment: 10 Aug 2026
Lovely hotel. Great location
Really like this hotel. Very modern and clean with a great location. . A few little things that make the hotel seem tired. Random tiles missing in the pool and tiles in the bathroom in bedroom look tired and not marks on the bedroom floor. Parts of the exterior of the hotel need re painting. The lifts are constantly not working which seems ridiculous.
Hotel staff really friendly and helpful
Pool water nice and warm , sunbeds very comfy. Have to get up early to make sure you get a bed together with your family
Breakfast really wide variety and always stocked up. You will definitely find something to eat.
Roof top bar and pool are lovely. Nice to sit on the roof too at night watching the sunset.
Location you couldn’t get better. Opposite the beach. Turn left to the nice areas and right to the lively part.
So many nice restaurants. Defo worth trying fat Sam’s (Mexican / burgers)
Block house (steak)
II Tano ( Italian )
All reasonable priced as well.
The hotel restaurant is really good too.
Would definitely return to this hotel
Hotel staff really friendly and helpful
Pool water nice and warm , sunbeds very comfy. Have to get up early to make sure you get a bed together with your family
Breakfast really wide variety and always stocked up. You will definitely find something to eat.
Roof top bar and pool are lovely. Nice to sit on the roof too at night watching the sunset.
Location you couldn’t get better. Opposite the beach. Turn left to the nice areas and right to the lively part.
So many nice restaurants. Defo worth trying fat Sam’s (Mexican / burgers)
Block house (steak)
II Tano ( Italian )
All reasonable priced as well.
The hotel restaurant is really good too.
Would definitely return to this hotel
Excellent location
Gran Via Del Puig Major, 2, Calvià, 07180, Spain|5.67 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
12:00
Good to know
Pets not allowed
Please note that under Royal Decree 933/2021, effective February 1, 2025, hotels in Spain may request certain personal information at check-in, including but not limited to identification, address, email, and phone number for guests 14 and older, as well as proof of relationship with minors under 14.
Please contact the hotel for details about adding extra beds.
H10 Casa del Mar: FAQs
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