Hilton Mallorca Galatzo
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Fast facts
Check in from: | 16:00 |
|---|---|
Check out before: | 12:00 |
Pets | Pets not allowed |
Amenities
Wi-Fi
Parking
Air conditioning
Pool
Fitness centre
Spa
More about Hilton Mallorca Galatzo
Hilton Mallorca Galatzo
Located on a hill with spectacular sea views on the Costa de la Calma, in the southwest of the island, Hilton Mallorca Galatzó is a tourist destination that prioritizes the well-being of its guests from arrival to departure.
Reviews from 
Family traveller
Comment: 4 Aug 2026
Great experience!
Beautiful setting, amazing breakfast, amazing room, lovely staff thank you - you need a car as it’s quite remote
Hotel response
Comment: 9 Aug 2026
Dear Betty,
Thank you very much for your wonderful review! We are delighted that you enjoyed our beautiful setting, breakfast, room and friendly team.
We are pleased you had such a great experience and hope to welcome you back to Hilton Mallorca Galatzo soon.
Warm regards,
Guest Relations Team
Thank you very much for your wonderful review! We are delighted that you enjoyed our beautiful setting, breakfast, room and friendly team.
We are pleased you had such a great experience and hope to welcome you back to Hilton Mallorca Galatzo soon.
Warm regards,
Guest Relations Team
Solo traveller
Comment: 13 May 2026
Stay away!!!! Horrible experience
Absolutely horrendous experience from start to finish. This hotel advertising itself as a “5-star Hilton” is honestly embarrassing. I booked a superior room over the phone and specifically triple-checked multiple times that it would include a sea view. After arriving, it became obvious either the staff had no clue what they were selling or simply lied to secure the booking.
The room was shocking. Broken fixtures everywhere, dirty floors, mould on the bathroom ceiling, cheap standard king-size bed, empty fridge, no iron, and two disgusting warm cans of water left on a shelf like some kind of joke. The coffee machine came with capsules but no milk for a so-called luxury hotel this is beyond ridiculous. There wasn’t even a comfortable place to sit and work.
The bathroom looked like a disabled-access room, which completely ruined the feel of the stay. When I questioned this, staff tried arguing over the phone that everything was perfectly fine and kept insisting there was “no difference.” There absolutely is a difference, especially when you book and pay for a premium superior room expecting luxury and comfort.
To make things worse, the staff were rude, dismissive, and defensive the entire time instead of trying to resolve the issue professionally. Rather than acknowledging the obvious problems, they spent their time trying to convince me the room was acceptable. That level of arrogance is unbelievable in hospitality.
I requested a room upgrade and was told I’d need to pay extra despite the condition of the original room being nowhere near acceptable. Then I waited over an hour for a callback that never came. After 1.5 hours, I had to go down to reception myself just to ask for an extra room key, and only then was I informed the new room was ready. At that point they casually admitted superior rooms don’t even have sea views, directly contradicting what I was promised before booking.
This entire experience felt misleading, disorganised, and completely below Hilton standards. I genuinely regret booking here and will be posting this experience across social media and review platforms. Hilton hotels are now permanently on our blacklist after this disaster.
The room was shocking. Broken fixtures everywhere, dirty floors, mould on the bathroom ceiling, cheap standard king-size bed, empty fridge, no iron, and two disgusting warm cans of water left on a shelf like some kind of joke. The coffee machine came with capsules but no milk for a so-called luxury hotel this is beyond ridiculous. There wasn’t even a comfortable place to sit and work.
The bathroom looked like a disabled-access room, which completely ruined the feel of the stay. When I questioned this, staff tried arguing over the phone that everything was perfectly fine and kept insisting there was “no difference.” There absolutely is a difference, especially when you book and pay for a premium superior room expecting luxury and comfort.
To make things worse, the staff were rude, dismissive, and defensive the entire time instead of trying to resolve the issue professionally. Rather than acknowledging the obvious problems, they spent their time trying to convince me the room was acceptable. That level of arrogance is unbelievable in hospitality.
I requested a room upgrade and was told I’d need to pay extra despite the condition of the original room being nowhere near acceptable. Then I waited over an hour for a callback that never came. After 1.5 hours, I had to go down to reception myself just to ask for an extra room key, and only then was I informed the new room was ready. At that point they casually admitted superior rooms don’t even have sea views, directly contradicting what I was promised before booking.
This entire experience felt misleading, disorganised, and completely below Hilton standards. I genuinely regret booking here and will be posting this experience across social media and review platforms. Hilton hotels are now permanently on our blacklist after this disaster.
Hotel response
Comment: 19 May 2026
Dear Guest,
We are truly sorry to read that your experience did not meet your expectations.
Please accept our sincere apologies for the inconveniences you encountered during your stay. We would also like to mention that a room change was offered as an alternative solution.
We sincerely appreciate you taking the time to share your feedback with us, as it provides valuable insight and helps us continuously enhance the experience we offer our guests.
Kind regards,
Guest Relations Team
We are truly sorry to read that your experience did not meet your expectations.
Please accept our sincere apologies for the inconveniences you encountered during your stay. We would also like to mention that a room change was offered as an alternative solution.
We sincerely appreciate you taking the time to share your feedback with us, as it provides valuable insight and helps us continuously enhance the experience we offer our guests.
Kind regards,
Guest Relations Team
Family traveller
Comment: 6 Aug 2026
Reasonably good but we wouldn't return
We stayed here for one week and have mixed feelings about our stay.
The room was spotlessly clean and we had daily towel changes and beds made up each day. The air con in the master bedroom was ineffective but it was much better in the other bedroom and living room. Both bedrooms had an ensuite but the second bedroom was furnished with a double sofa bed, presumably as the room is too small to accommodate a proper bed. For a 5 star hotel, we found this inadequate and unacceptable. Our teenage daughter and son had to share a sofa bed for 7 nights. This was far from ideal and the quality of sleep was not good. I cannot imagine any other comparable hotels providing a sofa bed instead of a proper bed!! This alone would stop us from returning. After paying alot of money to stay here, the least we expected were proper beds for a good night's sleep!
On a positive note, the staff are all very pleasant and helpful. The food at the restaurant was enjoyable and there was a good selection to choose from for both breakfast and evening meal. The hotel and the grounds are beautiful and the views are amazing. It is very remote and as such the things we usually enjoy on holiday, such as an after-dinner stroll, window shopping etc were not possible and we felt confined to the hotel grounds as there is literally nothing beyond the hotel boundary, unless you travel to Peguera.
We had an enjoyable holiday but we would not return to this hotel mainly due to the lack of a proper bed in the second bedroom.
The room was spotlessly clean and we had daily towel changes and beds made up each day. The air con in the master bedroom was ineffective but it was much better in the other bedroom and living room. Both bedrooms had an ensuite but the second bedroom was furnished with a double sofa bed, presumably as the room is too small to accommodate a proper bed. For a 5 star hotel, we found this inadequate and unacceptable. Our teenage daughter and son had to share a sofa bed for 7 nights. This was far from ideal and the quality of sleep was not good. I cannot imagine any other comparable hotels providing a sofa bed instead of a proper bed!! This alone would stop us from returning. After paying alot of money to stay here, the least we expected were proper beds for a good night's sleep!
On a positive note, the staff are all very pleasant and helpful. The food at the restaurant was enjoyable and there was a good selection to choose from for both breakfast and evening meal. The hotel and the grounds are beautiful and the views are amazing. It is very remote and as such the things we usually enjoy on holiday, such as an after-dinner stroll, window shopping etc were not possible and we felt confined to the hotel grounds as there is literally nothing beyond the hotel boundary, unless you travel to Peguera.
We had an enjoyable holiday but we would not return to this hotel mainly due to the lack of a proper bed in the second bedroom.
Hotel response
Comment: 9 Aug 2026
Dear Guest,
Thank you for sharing your detailed feedback. We are delighted to hear that you enjoyed our beautiful grounds, stunning views, dining options and, above all, the friendliness of our team.
We are sorry that the configuration of the second bedroom and the comfort of the sofa bed did not meet your expectations. We also regret the issue you experienced with the air conditioning.
We truly appreciate your comments, as they help us identify areas for improvement. We are pleased that you nevertheless had an enjoyable holiday and hope to have the opportunity to welcome you again in the future.
Kind regards,
Guest Relations Team
Thank you for sharing your detailed feedback. We are delighted to hear that you enjoyed our beautiful grounds, stunning views, dining options and, above all, the friendliness of our team.
We are sorry that the configuration of the second bedroom and the comfort of the sofa bed did not meet your expectations. We also regret the issue you experienced with the air conditioning.
We truly appreciate your comments, as they help us identify areas for improvement. We are pleased that you nevertheless had an enjoyable holiday and hope to have the opportunity to welcome you again in the future.
Kind regards,
Guest Relations Team
Family traveller
Comment: 5 Aug 2026
Pleasant stay but I wouldn't say its a 5 star hotel
Our flight was delayed so we didn't actually check in till 1am, instead of 9pm. I contacted the hotel to let them know and they were very quick to respond. Upon check in we were explained nothing about the hotel, we were just given a map, and then the porter took our cases up to the room. We checked in on the Sunday, and on the Wednesday I had to ask reception to send the maid into our room as nobody had been in.
The room itself was nice enough, although not very big for a 2 bedroom suite. The second bedroom had just a sofa bed, although it did have a bathroom, which I found quite odd. Why not have a proper bed?
The hotel is on the top of a hill, a stunning location with the most amazing views, unfortunately in the heat it was too far to walk anywhere and the taxis were very few and far between. We waited approximately 30 mins each night and one night it was an hour! The hotel has a notice up explaining about the taxi delays, but also has a shuttle bus which operates till 5pm only...it would have been a help if it had operated till maybe 7 just to drop people off in Paguera where they could either stay there or get a taxi from the rank.
We ate from the pool bar, where the food was lovely, and not very expensive, but the service was quite slow. Breakfast was ok, nothing very exciting, but very busy if you went after 9am.
Overall we had a nice week. The staff were amazing, incredible helpful every time you asked for something, but unfortunately I don't think I would return. Despite being advertised as a 5 star, with a 5 star price tag, I didn't think that it warranted that. There are a lot better hotels in the area for the price.
The room itself was nice enough, although not very big for a 2 bedroom suite. The second bedroom had just a sofa bed, although it did have a bathroom, which I found quite odd. Why not have a proper bed?
The hotel is on the top of a hill, a stunning location with the most amazing views, unfortunately in the heat it was too far to walk anywhere and the taxis were very few and far between. We waited approximately 30 mins each night and one night it was an hour! The hotel has a notice up explaining about the taxi delays, but also has a shuttle bus which operates till 5pm only...it would have been a help if it had operated till maybe 7 just to drop people off in Paguera where they could either stay there or get a taxi from the rank.
We ate from the pool bar, where the food was lovely, and not very expensive, but the service was quite slow. Breakfast was ok, nothing very exciting, but very busy if you went after 9am.
Overall we had a nice week. The staff were amazing, incredible helpful every time you asked for something, but unfortunately I don't think I would return. Despite being advertised as a 5 star, with a 5 star price tag, I didn't think that it warranted that. There are a lot better hotels in the area for the price.
Hotel response
Comment: 9 Aug 2026
Dear Guest,
Thank you for sharing such detailed feedback. We are pleased to hear that you enjoyed our stunning location, pool bar and, above all, the helpfulness of our team.
We sincerely regret the shortcomings you experienced regarding housekeeping, check-in information, transportation and service times. We understand that these aspects affected your impression, and your comments have been shared with the relevant teams for review.
We appreciate your feedback and we hope to have the opportunity to provide you with a more enjoyable experience in the future.
Kind regards,
Guest Relations Team
Thank you for sharing such detailed feedback. We are pleased to hear that you enjoyed our stunning location, pool bar and, above all, the helpfulness of our team.
We sincerely regret the shortcomings you experienced regarding housekeeping, check-in information, transportation and service times. We understand that these aspects affected your impression, and your comments have been shared with the relevant teams for review.
We appreciate your feedback and we hope to have the opportunity to provide you with a more enjoyable experience in the future.
Kind regards,
Guest Relations Team
Family traveller
Comment: 15 Jul 2026
Just ok!!
A little disappointing for us - sorry
We travel and stay in many Hilton’s around the world but this was lacking… don’t like negative reviews but the A/C let this hotel down plus a few little finishing touches…. We had 2 rooms one in the main block and another was a bungalow. The bungalow was great for our daughters - very spacious, bathroom huge and the A/c was brilliant and very much needed after day temps of 35/38!!
Our room in main block of hotel had a huge balcony but too hot to sit on - the room space was average but the bathroom was tiny and the A/c topped out at 23.5 nothing lower !! Hot night restless sleeps. Bathroom was very small with a shower that flooded and the shower was hanging out of the wall!! After day 3 we gave up speaking to reception..
After those negative points - the positive bit was the pool was plentiful of sun loungers, clean, tidy and loungers could not be reserved pool was roped off until 9.30am but not great for early morning swimmers!!
Overall would we return prob not - it was a lovely week away but the hot room was too much
We were not alone about the A/C it is a standard problem with the main rooms of the hotel after listening to other guests!
Enjoy your stay
We travel and stay in many Hilton’s around the world but this was lacking… don’t like negative reviews but the A/C let this hotel down plus a few little finishing touches…. We had 2 rooms one in the main block and another was a bungalow. The bungalow was great for our daughters - very spacious, bathroom huge and the A/c was brilliant and very much needed after day temps of 35/38!!
Our room in main block of hotel had a huge balcony but too hot to sit on - the room space was average but the bathroom was tiny and the A/c topped out at 23.5 nothing lower !! Hot night restless sleeps. Bathroom was very small with a shower that flooded and the shower was hanging out of the wall!! After day 3 we gave up speaking to reception..
After those negative points - the positive bit was the pool was plentiful of sun loungers, clean, tidy and loungers could not be reserved pool was roped off until 9.30am but not great for early morning swimmers!!
Overall would we return prob not - it was a lovely week away but the hot room was too much
We were not alone about the A/C it is a standard problem with the main rooms of the hotel after listening to other guests!
Enjoy your stay
Hotel response
Comment: 26 Jul 2026
Dear Guest,
Thank you for taking the time to share your feedback. While we are pleased to hear that you enjoyed the bungalow and our pool facilities, we are sorry that your stay did not fully meet your expectations.
Please accept our sincere apologies for the inconvenience caused by the air conditioning and the bathroom issues. Your comments have been shared with our team, as they are invaluable in helping us improve both our facilities and our guest experience.
We appreciate your honest feedback and hope to have the opportunity to welcome you back in the future for a much more enjoyable stay.
Kind regards,
Guest Relations Team
Thank you for taking the time to share your feedback. While we are pleased to hear that you enjoyed the bungalow and our pool facilities, we are sorry that your stay did not fully meet your expectations.
Please accept our sincere apologies for the inconvenience caused by the air conditioning and the bathroom issues. Your comments have been shared with our team, as they are invaluable in helping us improve both our facilities and our guest experience.
We appreciate your honest feedback and hope to have the opportunity to welcome you back in the future for a much more enjoyable stay.
Kind regards,
Guest Relations Team
Very good location
Carretera de Andratx Km 20, Calvià, 07160, Spain|4.86 km from city centre
Check in and check out
Check in from:
16:00
Check out before:
12:00
Good to know
Pets not allowed
Please note that under Royal Decree 933/2021, effective February 1, 2025, hotels in Spain may request certain personal information at check-in, including but not limited to identification, address, email, and phone number for guests 14 and older, as well as proof of relationship with minors under 14.
Please contact the hotel for details about adding extra beds.
Hilton Mallorca Galatzo: FAQs
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