Can Clotas Hotel Masia
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 11:00 |
Pets | Pets not allowed |
Amenities
Wi-Fi
Parking
Air conditioning
Pool
Restaurant
Non-smoking
More about Can Clotas Hotel Masia
Can Clotas Hotel Masia
Set in a 14th-century country house, Can Clotas Hotel Masia features an outdoor pool, a garden and a terrace. Guests can have their meals at the restaurant. With free WiFi access in public areas, the air-conditioned rooms come with a flat-screen TV.
Reviews from 
Family traveller
Comment: 10 Jan 2026
Stayed in: Jan 2026
A place to come back!!!
Charming farmhouse-hotel, exquisite treatment, fantastic breakfast, with incredible peace and quiet to enjoy a few days rest, and nature, close to places to visit, and enjoy a wonderful weekend, I recommend it 100x100
Family traveller
Comment: 4 Aug 2026
Stayed in: Aug 2026
Horrible experience! I have reported them to the Catalan Consumer Agency.
Horrible experience! We are still in shock. We booked the Family Apartment, we traveled with 2 small children. As soon as we entered we noticed 1 bat in the bathroom. When the employee finally came to check the apartment, there were at least 4 in the bathroom and dining room, two of them fluttering around the bathroom. They relocated us to 2 rooms without a kitchen, without offering us compensation for not having a kitchen. We were so upset that we didn't even care. That same NIGHT they told us that the next day we would have to move back to the Apartment, after someone took the bats out. We told them we didn't want to go back, to which they replied that they would "look into it" and "tell us the options." The next morning, we had breakfast and nobody told us anything else about the rooms, so we thought it would already be resolved. We went on an excursion, and upon returning, at night, they told us "we have already moved your things to the Apartment." Nobody called us to ask for permission to touch our belongings, and on top of that they moved them to the Apartment!! They were trying to force us to accept the Apartment! I agreed to check the Apartment since "someone" (a "handyman," not a "technician" as they claim) had removed the bats and covered holes. And as soon as we entered, there was another bat in the dining room, and droppings all over the bathroom and in the dining room!! Disgusting and deplorable! After this, they tried to convince us again, saying that it is "natural" in rural houses, and that "they don't do anything!". Aside from being unsanitary and the fact that I don't want to live in an apartment with bats fluttering around when I go to the bathroom, bats can transmit rabies, also in Catalonia. The worst part is that to try to make us stay they offered us to return to 1 of the 2 rooms we had occupied the night before, and that they would give the Apartment to a couple who was going to check in late!! It is deplorable how they treat their guests! I warned them that the new guests would see the bat in the dining room. They did not refund any of our money, arguing that we had not accepted the alternative of returning to the room from the first night. But we just wanted to get out of that place as soon as possible. I have already filed a formal complaint with Consum, and the group to which the hotel belongs, Litt Hotels, has also done nothing about these serious incidents.
Family traveller
Comment: 28 May 2026
Stayed in: Apr 2026
We renounce our stay due to the treatment received.
It was a Dakota Box gift for my husband and me, for one night, dinner, and breakfast, specifically on April 22. We received a proper reception from the receptionist, to whom we indicated that according to the law, we did not want our ID photographed or scanned, although of course, we provided the necessary verification and data. The gentleman accepted and kindly acknowledged our right and showed us to our room. We chose a menu, and shortly after, a young lady named Claudia, who introduced herself as the manager, began to insistently and repetitively criticize our refusal to provide our ID, even though we identified ourselves as necessary. We asked her to help us resolve the issue; she sent us an email to input our data, and with no intention of helping despite our age, we did it as best we could, asking her to settle the incident since we had come to enjoy our stay and not to argue, and she continued to scold us again, to the point that we finally decided to leave without dinner because we felt so bad that we preferred to return home. It took us many days to digest the disappointment, honestly.
Couple
Comment: 26 Feb 2026
Stayed in: Feb 2026
A disappointing experience
We had a reservation for one night with a smartbox bonus in a double room for my partner and me. Arriving at night we were informed that they had no rooms left available and that we would be accommodated in an apartment for six people.
The apartment was very dirty and very cold. It had a fireplace, but it had no firewood and we were told to go find it ourselves. As we didn’t find, the maintenance boy – who was very kind – brought us firewood, although it was very wet and we had a hard time lighting the fire.
In the room we found three dead insects on the ground, which showed a clear lack of cleaning and maintenance. One of the reception girls acknowledged the bad experience and offered us compensation to come back another weekend. However, the next morning another receptionist told us just the opposite: that we had been changed to an apartment to make us more comfortable.
Eventually we decided to stay asleep, but the experience was, in general, a disappointment. We expected a service according to the reservation we had made.
The apartment was very dirty and very cold. It had a fireplace, but it had no firewood and we were told to go find it ourselves. As we didn’t find, the maintenance boy – who was very kind – brought us firewood, although it was very wet and we had a hard time lighting the fire.
In the room we found three dead insects on the ground, which showed a clear lack of cleaning and maintenance. One of the reception girls acknowledged the bad experience and offered us compensation to come back another weekend. However, the next morning another receptionist told us just the opposite: that we had been changed to an apartment to make us more comfortable.
Eventually we decided to stay asleep, but the experience was, in general, a disappointment. We expected a service according to the reservation we had made.
Couple
UK
Comment: 24 Feb 2026
Stayed in: Feb 2026
After a 7hr journey from Torrevieja this Hotel was heaven
The Hotel is a beautiful converted Old farm house with so much style
The evening meal was perfect
Claudia was so helpful and I am sorry that we could only stay one night
Bear our dog loved it
Deserves a 10 plus
The evening meal was perfect
Claudia was so helpful and I am sorry that we could only stay one night
Bear our dog loved it
Deserves a 10 plus
Very good location
Carretera GIP-5101 Km5, Cistella, 17741, Spain|0.83 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
11:00
Good to know
Pets not allowed
Please note that under Royal Decree 933/2021, effective February 1, 2025, hotels in Spain may request certain personal information at check-in, including but not limited to identification, address, email, and phone number for guests 14 and older, as well as proof of relationship with minors under 14.
Please contact the hotel for details about adding extra beds.
Can Clotas Hotel Masia: FAQs
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