H10 Playa Meloneras Horizons Collection

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Fast facts

Check in from:
15:00
Check out before:
12:00
Pets
Pets allowed with an extra charge

Amenities

Wi-Fi
Parking
Air conditioning
Airport shuttle
Pool
Fitness centre

More about H10 Playa Meloneras Horizons Collection

H10 Playa Meloneras Horizons Collection

H10 Playa Meloneras Horizons Collection is next to Meloneras Beach and Golf Course in southern Gran Canaria. It has 3 swimming pools, a sun terrace, spa and striking design inspired by Antoni Gaudí.

Reviews from
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Mentioned by travellers
Family traveller

Comment: 28 Aug 2026

Stayed in: Aug 2026

Fantastic Holiday

We’ve just had the most fantastic stay at the H10 and honestly, we couldn’t have asked for a better holiday. From the moment we arrived, everything about the hotel made us feel relaxed, welcome and really well looked after.
The hotel itself is fantastic. The facilities are excellent, everything is beautifully maintained and there’s such a lovely atmosphere throughout. The food has been brilliant, with plenty of choice and something different to enjoy every day. The pool areas are great, the location is superb and the attention to detail from the staff really does make a difference.
But what really makes a hotel special is the people, and the staff here have been exceptional. Everyone we’ve met has been friendly, helpful and genuinely happy to make sure guests are having a great time.
A special mention has to go to Miguel and Begona. They have both gone above and beyond throughout our stay. What lovely people they are, and a real asset to the hotel and the company. They’ve helped make our holiday even more special and we really can’t thank them enough. ❤️
A massive thank you to everyone at the H10 for making our stay so enjoyable. We’ve loved every minute of it and would have absolutely no hesitation in coming back.
And finally… a big recommendation! ❤️
If anyone is thinking about booking a holiday, I’d also highly recommend Key Holidays in Romiley, UK.
We’ve booked every one of our holidays through them and every single holiday has been brilliant. They’ve always been incredibly helpful, knowledgeable and have taken all the hassle out of finding and booking the right holiday for us.
So, if you’re looking for a great holiday and want to book through a company you can trust, give Key Holidays in Romiley a try. You won’t be disappointed!

Hotel response

Comment: 28 Aug 2026

Dear J1795ANstephenw,
Thank you so much for taking the time to share such a glowing review of your recent stay with us at H10 Playa Meloneras Horizons Collection.
We are absolutely thrilled to read that your holiday was so enjoyable from the moment you arrived. Hearing that you appreciated our facilities, the dining options, pool areas, and overall atmosphere means a great deal to our entire team.
Our staff works hard to deliver exceptional hospitality, so it is deeply rewarding to know their efforts made a lasting difference. We will be sure to pass along your heartfelt compliments to Miguel and Begoña. They will be delighted to learn that their dedication and warm service made your stay so special.
It was a true pleasure to host you, and we look forward to welcoming you back for another fantastic holiday in the near future.
Warmest regards,
Equipo Directivo
H10 Playa Meloneras Horizons Collection*****
Family traveller

Comment: 30 Aug 2026

Stayed in: Aug 2026

Lacking somewhat...

Visited this hotel 9th-17th August, half board with my 7year old daughter.
Positives: nice welcome drinks and meal (although making arriving guests wait until 11pm for a salad wasn't really necessary I felt), room was great, staff friendly, resort was clean, loved the water machines by reception and pool to reduce plastic waste. No issues with the quality of the food and always a table to sit at and a sunbed to lay on. Towels were always supplied daily, one lady from Animation Team seemed to do everything and was great!
Negatives: all pools are 145cm deep with no shallow ends making them all out of depth for any child under 8/9yrs old and meaning constant supervision and hard to even do the aqua exercise as I was on tip toes! Tiles around the pool very slippery. Kids club provision was very brief, too late in the day (3-4.30pm) and of poor quality...don't show actual beads on the app if all you do is sellotape a strip of paper around their wrists and call it bracelet making, for a 5 star hotel to not provide water with an evening meal is poor, entertainment generally was dated and poorly timed ..a kids disco (loose term) for 30mins at 6pm?! Should have been at 7.30 and then the main act from 9.30pm rather than 10pm. Once you check out at 12pm on your last day, nowhere in the hotel will take cash for drinks or food. The restaurant by the pool served the worst nachos and french onion soup I have ever had and for nearly €10 each but very few options for lunch as the bar didn't serve food until 4.30pm. On the last night, someone entered our room whilst we were both in the shower and left chocolate on our bed. Whilst a nice gesture, totally inappropriate to enter a room with two females at 6.30pm whilst a shower was running with the bathroom door open. I complained to the receptionist the next day but she didn't seem to register that this was a serious complaint.

Hotel response

Comment: 2 Sep 2026

Dear Clara,
Thank you for sharing your detailed feedback regarding your stay with us from August 9th to 17th. We are pleased to hear that you enjoyed your room, our clean grounds, the water station initiative, and the dedicated service from our animation team member.
However, we are deeply concerned and disappointed to learn about the issues you encountered. We sincerely apologize for the lack of shallow areas in our pools, the poorly timed entertainment schedule, and the limited lunch options. Furthermore, we take your security and privacy extremely seriously. The incident involving staff entering your room while you were showering, and the subsequent lack of empathy at reception, is entirely unacceptable and does not reflect our standards. We have raised this issue directly with our housekeeping and front desk management to investigate what occurred and ensure our privacy and complaint-handling protocols are strictly enforced.
Your observations regarding water service during dinner, card-only policies, and kids' club activities have also been shared with our management team for immediate review. We truly appreciate your constructive comments and hope to have the opportunity to restore your faith in our hotel in the future.
Best regards,
Equipo Directivo
H10 Playa Meloneras Horizons Collection*****
Family traveller

Comment: 30 Aug 2026

Stayed in: Aug 2026

Pleasant hotel, great location, great food & staff, but not enough sunbeds, little entertainment, all inclusive issues

This is a pleasant, medium-sized hotel in a great location, right on the beach and a 15-walk into the nearest town. The hotel has two main pool areas, both salt-water which can sometimes feel a bit cold (although it is bearable!). The main pool is quite large, used mainly by families with young children. This pool can be quite noisy! The second pool area is at the other end of the hotel. This is a quiet pool area, for adults and older children only. However, there seems to be a lot of people at the hotel, and in both pool areas it can be a challenge to find a sunbed after late morning. The quiet pool area is quite small, and here the sunbeds are positioned almost on top of each other. It can feel a bit claustrophobic! Both pool areas have pool bars, although sometimes there's only one person working, which can sometimes cause queues! The food at this hotel is fantastic! There are speciality resturants, which have to be pre-booked like in most hotels. However the "main" resturant is very big and offers a wide range and excellent selection of food, which is always fresh and very delicious (there's spanish food, other international food, and "british food" available, so everyone should be happy, including children!). The staff at the hotel are exceptional, from the resturant staff, to bar staff to the cleaners (although sometimes the front desk staff are not always that happy or helpful!). Generally the level of customer service from hotel staff is very high. However, a few small things really let this hotel down. Firstly on the day we arrived (about 1pm) our room was not ready until very late in the afternoon (it should have been ready at 3pm). Reception said they'd text us when ready, however they didn't. We had to go find the cleaners and ask them if our room was ready, before heading back to reception to tell them! This wasn't a great start. The rooms are well appointment (we opted for a "superior room", in the 200 room number range). These rooms have great views of the sea. However directly above these rooms is the sunbed area for the main pool, and we were often woken up at 6am by people dragging sunbeds across floor (which sounded like the ceiling would fall down!). The entertainment is poor, compared to other hotels. There's a "show" from 10pm until psart 11pm every evening, however that's about it! (normally singers or a tribute band). However, the biggest thing that lets this hotel down, is the final day all-inclusive experience, which stops at 12noon. If you have a late pickup for a late flight, this means there's no food or drink for you on your last afternoon!! This is really poor for what is meant to be a 5* hotel. We wasn't told about this by our travel agent and the hotel didn't mention this until almost the end of the holiday. In summary it's a pleasant hotel, however we wouldn't really recommend it (for the reasons above), and we won't be returning. It's a shame because if they fixed the small things, the experience could be so much better.

Hotel response

Comment: 2 Sep 2026

Dear Mr. Neil,
Thank you for taking the time to share such a thorough review of your stay with us. We are delighted to hear that you enjoyed our seaside location, the quality and variety of the food in our main restaurant, and the exceptional service provided by our restaurant, bar, and housekeeping teams.
At the same time, we sincerely apologize for the issues that detracted from your experience. We have taken careful note of your comments regarding the delay during check-in, the noise from sunbeds early in the morning above the superior rooms, and the queueing at the pool bars. Furthermore, we hear your frustration regarding our all-inclusive policy on departure day and the front desk communication; we are actively reviewing these procedures with our reception management team to ensure better transparency and a smoother experience for guests with late departures.
We truly appreciate your constructive feedback, as it highlights the exact areas where we need to improve. While we understand you may not plan to return, we hope to have the opportunity to welcome you back in the future to show you the seamless, 5-star experience we aim to provide.
Best regards,
Equipo Directivo
H10 Playa Meloneras Horizons Collection*****
Family traveller

Comment: 30 Aug 2026

Stayed in: Aug 2026

Nice place, some improvements are necessary

I, my wife and our 12 years daughter stayed in this resort during the second half of August 2026. We stayed in a suite, which was very good as layout, functional and more than enough storage places for a family with one child, new and well maintained. Very nice view from the large terrace over the pool and ocean, with enough privacy.
The minibar theoretically replenished every 2 days with beer, soft drinks and some snacks. We have to call every two days to replenish it. This is an important problem of this hotel. They want to be sustainable, so they don’t provide water in plastic bottles. You need to buy a metallic bot-tle and to replenish it at some stations – which were only 3 for more than 350 rooms…the bottle had 660ml, for three persons in summer is not enough, we were thirsty during the night several times, and we bought water from outside…
The gardens and grounds are very nice and well kept and the pools are pretty large, not clean enough (you can find hair usually in the pool), but not very crowded. Public beach with a lot of rocks , we didn’ t use it at all. Nice panorama from the Tropic bar terrace and from Infinity pool.
Most of the public toilets were well cleaned but, for those located near the pools most of the times we found them dirty, plenty of water.
The kids have a very small kids club with a small variety of activities…our daughter didn’ t enjoy it. The personnel are not enough, not good for this job,
Main restaurant, not bad food but not enough varied, they provided almost the same food every day. The design of the restaurant very minimalist, looking like a canteen.
The inside buffet was very noisy, it was very hard to eat inside without getting very annoyed. A lot of persons preferred to eat outside, on the terrace where is a nice place with an acceptable service. Only one thematic evening during our stay, with tasty sea food.
We tried two a la carte restaurants: Brasserie and Italian. There was a charge between 35 and 50 Euros per person, with a very little variety of food, and not very tasty. At the Brasserie it was OK but at the Italian you can choose as a main dish only pizza, pork or pasta, it was not quite Italian.
Most of the waiters looked grumpy, and I rarely saw a smile on their faces, not very experi-enced, not very thoughtful, most of them didn’ t understand English, but also with no guidance and coordination from the superiors. Still, we got along very well with Ana Maria, waiter at the Buffet restaurant and at the bar, who helped us several times to have a decent meal, being much more trained and careful than the others.
At the bars, not tasty cocktails, some bartenders or waiters didn’t know what is in the beverage menu. At the pool bar the cocktails were awful, very difficult to drink. Moreover, the waiters bring you something totally different, or if you ask two drinks they bring you only one. On the other hand, the spirits included (whisky, brandy, rum…) were of medium-good quality, not very much to complain here.
Daily entertainment was a disaster, aqua gym almost the same every day, the girl was pretty good but the boy was not at all gifted. Not enough sport activities, only 2 persons as animators, no party (foam, pool party, ….only one White party at 2 weeks…).
Evening entertainment, only a few interesting nights, but most of them boring. For kids nothing to do in the evening, excepting mini disco which for small kids; at 12 years you don t have any-thing to do, only to look at the telephone….
No bell boy service. When we arrived, nobody helped us to take the luggage from the car and to move it to the reception (our driver helped us). During our stay we noticed a lot of similar situations, guests let to manage by themselves with the luggage, no matter if there were wom-en, old people, families with small children.
Nobody from the guest relation came to ask us if we have a problem, they didn’ t seem inter-ested in collecting information about the guests’ opinions.
To conclude, H10 Meloneras has a great potential, the issues we noticed can be solved pretty easily (English knowledge, trained personnel, especially at the bars, restaurants, better man-agement involvement, more sports and animation activities, more varied food).
It’s a shame that such a good infrastructure, amenities and landscape that H10 Meloneras has are wasted by the drawback of some unsatisfactory services.

Hotel response

Comment: 2 Sep 2026

Dear Mr. Catalinl_11,
Thank you for taking the time to share your detailed feedback regarding your recent family stay with us in late August. We are delighted to hear that you enjoyed the layout, storage, and beautiful ocean views of your suite, as well as the well-kept gardens. We will also be sure to pass along your kind words to Ana Maria, who will be thrilled to know her attentive service made a positive impression.
At the same time, we sincerely apologize for the areas where we fell short of your expectations. We have carefully reviewed your comments regarding the minibar replenishment, the accessibility of our drinking water stations, and the cleanliness of the pool areas and nearby public restrooms. Please rest assured that these operational matters are being addressed with our housekeeping and maintenance teams. Furthermore, your constructive notes on food variety, a la carte dining concepts, cocktail preparation, language skills, and age-appropriate entertainment activities for pre-teens have been shared directly with our department heads to ensure proper staff training and management coordination.
We truly value your recognition of our resort's potential, and your detailed observations provide us with a clear roadmap for immediate improvement. We hope to have the opportunity to welcome you and your family back in the future to deliver the seamless, high-quality experience you deserve.
Best regards,
Equipo Directivo
H10 Playa Meloneras Horizons Collection*****
Family traveller

Comment: 25 Aug 2026

Stayed in: Aug 2026

Simply amazing - surpassed my expectations

Just wonderful in every way.
The staff, the food, the venue is just incredible. We are a large family and everyone loved it.
The restaurants were such great quality and catered for dietary requirements. Staff in every department were so friendly.
The quality of service was so good and the place is pristine. Classy clientele with NO sun bed wars which makes day time much more relaxed.
Would love to come back as it surpassed my expectations
Highly recommend

Hotel response

Comment: 26 Aug 2026

Dear Mr.kb,
It is an absolute joy to read that every generation of your family had such a wonderful time with us.
We take great pride in creating a seamless experience for our guests, so knowing that our team, dining options, and overall atmosphere exceeded your expectations means the world to us. It is especially great to hear that you enjoyed our relaxed daytime vibe—no stress over sun beds is definitely something we strive to maintain for a truly restful holiday.
We would be thrilled to welcome you and your family back for another unforgettable stay in the future!
Kind Regards,
Equipo Directivo
H10 Playa Meloneras Horizons Collection*****

Very good location

4.4

Mar Caspio, 5, Costa Meloneras, 35100, Spain|0.53 km from city centre

Check in and check out

Check in from:

15:00

Check out before:

12:00

Good to know

Pets

Pets allowed with an extra charge

Important information about the city
Please note that under Royal Decree 933/2021, effective February 1, 2025, hotels in Spain may request certain personal information at check-in, including but not limited to identification, address, email, and phone number for guests 14 and older, as well as proof of relationship with minors under 14.
Extra beds

Please contact the hotel for details about adding extra beds.

H10 Playa Meloneras Horizons Collection: FAQs

H10 Playa Meloneras Horizons Collection is 0.5 km away from Costa Meloneras city centre.
H10 Playa Meloneras Horizons Collection is in Costa Meloneras, Spain and is 0.5 km away from Costa Meloneras city centre.
At H10 Playa Meloneras Horizons Collection you can check in from 15:00, and you'll need to check out before 12:00.
Yes, there is parking available at H10 Playa Meloneras Horizons Collection.
Yes, H10 Playa Meloneras Horizons Collection does have a restaurant.