BOUTIQUE Reyes Católicos
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Fast facts
Check in from: | 14:00 |
|---|---|
Check out before: | 12:00 |
Amenities
Wi-Fi
Air conditioning
Front desk 24 hour
Non-smoking
Lift
Disabled facilities
More about BOUTIQUE Reyes Católicos
BOUTIQUE Reyes Católicos
700 metres from Albaicin in Granada, BOUTIQUE REYES CATÓLICOS offers accommodation with access to a hot tub and solarium. It is located 600 metres from San Juan de Dios Museum and provides a 24-hour front desk.
Reviews from 
Family traveller
Comment: 26 Jul 2025
Stayed in: May 2025
Do Not Bother Staying Here
I rarely ever leave negative reviews, but I feel it’s important to share my experience for anyone considering staying here.
Unfortunately, my stay was disappointing from the start. There was no hot water, so I couldn’t shower after returning from the gym and a run — something you'd expect to be a basic necessity. The apartment also lacked essential amenities: only one toilet roll, no floor towel for the shower, no tea towel, and a single small, worn frying pan, which made it impossible to prepare a proper meal as planned. The apartment was also noticeably dirty, which left a poor first impression.
Initially, the hosts acknowledged the issues and promised a refund, but have since stopped responding to my messages. I’ve now been told I will only receive a refund if I remove my honest review, which I find completely unprofessional and unethical.
To make matters worse, I’ve been going back and forth with them on WhatsApp for over two months, during which I’ve been accused of lying and told that I do not deserve a refund. The way I’ve been treated as a customer has been shocking — and after all this, they offered me just £10 back as a resolution.
This was marketed as a "Boutique" apartment, but my experience was far from it. I would strongly advise staying elsewhere. I’m now taking steps to recover my money through the proper channels.
Unfortunately, my stay was disappointing from the start. There was no hot water, so I couldn’t shower after returning from the gym and a run — something you'd expect to be a basic necessity. The apartment also lacked essential amenities: only one toilet roll, no floor towel for the shower, no tea towel, and a single small, worn frying pan, which made it impossible to prepare a proper meal as planned. The apartment was also noticeably dirty, which left a poor first impression.
Initially, the hosts acknowledged the issues and promised a refund, but have since stopped responding to my messages. I’ve now been told I will only receive a refund if I remove my honest review, which I find completely unprofessional and unethical.
To make matters worse, I’ve been going back and forth with them on WhatsApp for over two months, during which I’ve been accused of lying and told that I do not deserve a refund. The way I’ve been treated as a customer has been shocking — and after all this, they offered me just £10 back as a resolution.
This was marketed as a "Boutique" apartment, but my experience was far from it. I would strongly advise staying elsewhere. I’m now taking steps to recover my money through the proper channels.
Couple
Comment: 26 Nov 2025
Stayed in: Nov 2025
Lousy.
I had to cancel the reservation, I had been trying to talk to them for days, when they finally pick up my phone, while I was talking to him, he hangs up and it was impossible to contact again. After seeing so many negative reviews, I took no chances, cancelled the reservation.
Couple
Comment: 28 Oct 2024
Stayed in: Sep 2024
Extremely dirty, mold growing in the shower and terrible communication - avoid at all costs!
I am beyond disappointed and frustrated with the terrible service we received during our stay. First of all, the host never bothered to send us any information—we had to reach out just to get the code for the keybox. As others have mentioned, there's no front desk, so good luck if you have any issues.
The apartment was inexcusable. It was filthy. While I understand a spot or two might be missed, the mold growing in the shower was both shocking and disgusting, not to mention a serious health hazard. My partner is highly allergic to mold, and we specifically requested it to be removed. Instead, they gave it a lazy wipe with a piece of paper! The ceiling was still leaking with nasty, brown water, meaning the mold will just grow back soon enough.
To make matters worse, while they wiped the ceiling, they didn’t even bother to clean the thick, revolting layer of mold and grime on top of the shower head. The shower floor was also covered in someone else’s hair. The apartment was simply unacceptable from a cleanliness standpoint.
But it didn’t stop there. The light in the apartment was constantly blinking (at least 3 lamps). The WiFi password wasn’t provided until we asked, and even then, it didn’t work at all. The whole stay we had no internet. Communication with the host was appalling—they never informed us when the supposed "cleaning" was done, leaving us to chase them for basic information at every step.
We were forced to interrupt our sightseeing twice because of issues with the keys. They also left another set of keys in our keybox, which belonged to a different apartment! This means anyone could have easily taken our keys and entered our flat. It's a complete security breach and beyond irresponsible.
Overall, this experience was far from "hassle-free." Instead of enjoying our holiday, we spent it dealing with disgusting conditions, poor communication, and a complete lack of professionalism.
The apartment was inexcusable. It was filthy. While I understand a spot or two might be missed, the mold growing in the shower was both shocking and disgusting, not to mention a serious health hazard. My partner is highly allergic to mold, and we specifically requested it to be removed. Instead, they gave it a lazy wipe with a piece of paper! The ceiling was still leaking with nasty, brown water, meaning the mold will just grow back soon enough.
To make matters worse, while they wiped the ceiling, they didn’t even bother to clean the thick, revolting layer of mold and grime on top of the shower head. The shower floor was also covered in someone else’s hair. The apartment was simply unacceptable from a cleanliness standpoint.
But it didn’t stop there. The light in the apartment was constantly blinking (at least 3 lamps). The WiFi password wasn’t provided until we asked, and even then, it didn’t work at all. The whole stay we had no internet. Communication with the host was appalling—they never informed us when the supposed "cleaning" was done, leaving us to chase them for basic information at every step.
We were forced to interrupt our sightseeing twice because of issues with the keys. They also left another set of keys in our keybox, which belonged to a different apartment! This means anyone could have easily taken our keys and entered our flat. It's a complete security breach and beyond irresponsible.
Overall, this experience was far from "hassle-free." Instead of enjoying our holiday, we spent it dealing with disgusting conditions, poor communication, and a complete lack of professionalism.
Location
Calle Reyes Católicos, 3 Acceso Calle Milagro, 4, Centro, Granada, 18001, Spain|0.32 km from city centre
Check in and check out
Check in from:
14:00
Check out before:
12:00
Good to know
Please note that under Royal Decree 933/2021, effective February 1, 2025, hotels in Spain may request certain personal information at check-in, including but not limited to identification, address, email, and phone number for guests 14 and older, as well as proof of relationship with minors under 14.
Please contact the hotel for details about adding extra beds.
BOUTIQUE Reyes Católicos: FAQs
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