azuLine Hotel Pacific
+ 54
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 11:00 |
Pets | Pets not allowed |
Use of Existing Beds | Children require an extra bed to sleep in the room. |
Amenities
Wi-Fi
Air conditioning
Pool
Front desk 24 hour
Restaurant
Non-smoking
More about azuLine Hotel Pacific
azuLine Hotel Pacific
Enjoy the vibrant atmosphere and warm sunshine of Ibiza with a stay at this sunny holiday hotel, set just off a beautiful beach and with its own unique outdoor pool.
Reviews from 
Group traveller
Comment: 5 Sep 2026
Stayed in: Sep 2026
Tobias
Wow what can i say when i came to this hotel Tobias looked after me and my friends with 100% attention everyday can never fault him he was simply amazing and attention to detail
Business traveller
UK
Comment: 3 Sep 2026
Stayed in: Sep 2026
Helpful staff and value buffet
Helpful staff - especially Susanna in the restaurant - who always has a smile and possesses more energy than a hurricane ! Buffet dinner was great value. Reception staff eager to help also.
Group traveller
Comment: 31 Jul 2026
DO NOT BOOK THIS HOTEL!!!
Rooms are not up to standard, do not look like the photos, security let them selves into the room demanding money money on several occasions, very rude staff , did not clean the room the whole week then refused to pay back deposit and threatened to call police when I was trying to explain what had happened , mould all over room and bathroom and a leaking ac unit, drugs all over the property (gas canisters)
Hotel response
Comment: 6 Aug 2026
Dear Dillon C:
Thank you for taking the time to share your experience with us. We sincerely regret that your stay did not meet the standards and level of comfort we strive to provide.
We regret that your visit did not meet the ideal experience we aim to provide. We understand how disappointing this must have been, and we appreciate you bringing it to our attention.
We remain committed to providing a welcoming and well-maintained environment where guests feel cared for and respected at all times. Should you consider returning, our team would appreciate the opportunity to provide you with a stay that better reflects our standards of service.
We hope to have the opportunity to welcome you back under better circumstances.
Judit E.P., aZuline Customer Service
Thank you for taking the time to share your experience with us. We sincerely regret that your stay did not meet the standards and level of comfort we strive to provide.
We regret that your visit did not meet the ideal experience we aim to provide. We understand how disappointing this must have been, and we appreciate you bringing it to our attention.
We remain committed to providing a welcoming and well-maintained environment where guests feel cared for and respected at all times. Should you consider returning, our team would appreciate the opportunity to provide you with a stay that better reflects our standards of service.
We hope to have the opportunity to welcome you back under better circumstances.
Judit E.P., aZuline Customer Service
Couple
Comment: 23 Jul 2026
A friendly hotel
We stayed at The Azuline Pacific in July 26 for a week for Clockwork Orange event's. We chose this hotel because it was close to main centre of San Antonio. We booked a Premier room, was a bit of a confusion over the Premier room as the room was slightly different to website. After speaking with hotel staff, they explained that the Premier room with the upgraded bathroom and terrace was only bookable direct and not via a tour operator.
The hotel was clean, the staff were very nice and friendly. We had breakfast included in our rate. Would definitely stay again. Sometimes hotel can be bit noisy due to people in and out but it did not affect us. Es Paradis & Eden re 5 minute walk, bus station is very close too.
The hotel was clean, the staff were very nice and friendly. We had breakfast included in our rate. Would definitely stay again. Sometimes hotel can be bit noisy due to people in and out but it did not affect us. Es Paradis & Eden re 5 minute walk, bus station is very close too.
Hotel response
Comment: 29 Jul 2026
Dear Jenny w
Thank you for choosing our hotel for your visit and for sharing your impressions. We are delighted to know you enjoyed the cleanliness, the friendly service from our team, and the convenience of our location.
We appreciate your understanding regarding room categories and are glad our staff could clarify the options. Your note about the lively atmosphere is also helpful, and we are pleased it did not disrupt your stay.
It would be our pleasure to welcome you back on your next trip.
Judit E.P. aZuline Customer Service
Thank you for choosing our hotel for your visit and for sharing your impressions. We are delighted to know you enjoyed the cleanliness, the friendly service from our team, and the convenience of our location.
We appreciate your understanding regarding room categories and are glad our staff could clarify the options. Your note about the lively atmosphere is also helpful, and we are pleased it did not disrupt your stay.
It would be our pleasure to welcome you back on your next trip.
Judit E.P. aZuline Customer Service
Group traveller
Comment: 14 Jul 2026
“Welcome to Hell”
Upon arrival, we were required to pay a €100 deposit relating to hotel rules, including noise, damages and drug use. While we understood the purpose of this, it quickly became apparent that these rules were not being enforced.
The receptionist was unhelpful from the get go. We asked for a glass of water after travelling and were laughed at and refused. Prior to arrival I had emailed to ask whether rooms included a fridge and never received a response. When we asked at reception, we were simply told to “ask in the morning.” We later found out that a fridge would cost an additional €5.50 per night, which is okay but it would’ve been nice to have a fridge.
The room itself wasn’t terrible, but cleanliness was not up to standard. There was what appeared to be a bogey smeared on the wall directly above the pillow.
The biggest issue throughout our stay was the atmosphere and behaviour of other guests. At around 2am on our first night, guests next door were blasting music despite hotel rules stating music is not allowed during certain hours. At around 7am we were woken by loud banging. When I politely knocked to ask if they could keep the noise down, I was greeted by three young men who appeared heavily intoxicated and were inhaling balloons despite signs throughout the hotel stating nitrous oxide is strictly prohibited.
From our balcony we could see a rooftop opposite covered with dozens of large nitrous oxide canisters. While this may not be directly controlled by the hotel, it did little to inspire confidence given everything else we experienced.
Things only got worse during the stay. The guests next door continued playing loud music and repeatedly inflating balloons late into the night. Security were present on our floor level and appeared to take no action whatsoever. The guests themselves told us they had paid security to avoid being removed from the hotel for drug use and other rule breaches. Which is concerning because security is appearing to be corrupt and they are meant to be protecting guests.
We also experienced issues with housekeeping. We placed the sign on the door requesting cleaning and left the room tidy. When we returned, the door had not been properly locked. The room had not been cleaned at all. The bed had not been made, bins had not been emptied, dirty towels had not been removed and the floor had not been cleaned. The only thing that had been done was replacement towels being left on the bed.
Unfortunately, those towels were filthy. They contained visible stains including what appeared to be dried blood, snot, dirt and other marks. Reception were apologetic when we showed them the towels and provided us with replacement towels, but those towels were also dirty.
We also reported that the shower was unusable because it constantly switched between freezing cold and scolding hot. A maintenance worker eventually showed up but simply showed us how to turn the tap without properly testing the issue. The problem remained unresolved.
The most concerning incident occurred when one of the male guests from the room next door repeatedly stood on a chair to look over the high privacy wall separating the balconies. My friend and I are two young women in our twenties and were in our room in swimwear at the time. He could clearly see directly into our room. He was smoking what appeared to be cannabis, flicking ash onto our balcony and repeatedly asking us for a lighter. After we refused, and shut our balcony door he looked over again, knocked repeatedly on our window, banged loudly against the wall and later hung two bags of drugs over our balcony. We have video evidence of this behaviour. The same guests then came to our room multiple times asking for a lighter and whether we drank.
At this point we felt genuinely uncomfortable and unsafe. We contacted our holiday provider to request a room move or hotel change. We were advised to report the behaviour to security, but given what we had already witnessed and the lack of action taken throughout our stay, we did not feel confident that doing so would improve the situation or protect our safety as the security appear to be corrupt, and reporting this may result in us having more implications.
The frustrating part is that the hotel advertises strict policies on noise and drug use, yet throughout our stay we witnessed behaviour that appeared completely inconsistent with those policies. In addition to the incidents involving our neighbours, I personally witnessed individuals who were snorting drugs around the pool area during the daytime. Combined with the repeated use of nitrous oxide throughout the hotel, it created an atmosphere that felt far removed from what was advertised. We even saw balloons left openly on a table in reception, which summed up the contradictions perfectly.
The only positives were Anás at reception, Anás escorted us to breakfast as we felt too scared to even leave the room. Another member of staff apologised for the housekeeping issues arranged complimentary drinks, they were happy to upgrade us when I asked and allowed us to extend to late check out for free which was much appreciated.
The food was also disappointing. We booked on a half-board basis, which included breakfast and dinner. Breakfast was generally acceptable and offered a reasonable selection. It The food that was supposed to be hot was almost always cold. The buffet heating equipment clearly wasn’t keeping food at an appropriate temperature, and on most evenings the soup was the only item that was actually hot. Given that dinner is one of only two meals included in the package, this was very disappointing. Guests are also only provided with water during dinner, with any other drinks costing extra.
Overall, between the cleanliness issues, poor maintenance, disruptive guests, lack of apparent rule enforcement and feeling unsafe in our own room, this wasn’t a good experience despite them being accommodating in the end due to the inconveniences, the positives certainly don’t outweigh the negatives and the immense anxiety this caused me. If you are looking for a relaxing holiday or are a family especially with young children please do not come here.
The receptionist was unhelpful from the get go. We asked for a glass of water after travelling and were laughed at and refused. Prior to arrival I had emailed to ask whether rooms included a fridge and never received a response. When we asked at reception, we were simply told to “ask in the morning.” We later found out that a fridge would cost an additional €5.50 per night, which is okay but it would’ve been nice to have a fridge.
The room itself wasn’t terrible, but cleanliness was not up to standard. There was what appeared to be a bogey smeared on the wall directly above the pillow.
The biggest issue throughout our stay was the atmosphere and behaviour of other guests. At around 2am on our first night, guests next door were blasting music despite hotel rules stating music is not allowed during certain hours. At around 7am we were woken by loud banging. When I politely knocked to ask if they could keep the noise down, I was greeted by three young men who appeared heavily intoxicated and were inhaling balloons despite signs throughout the hotel stating nitrous oxide is strictly prohibited.
From our balcony we could see a rooftop opposite covered with dozens of large nitrous oxide canisters. While this may not be directly controlled by the hotel, it did little to inspire confidence given everything else we experienced.
Things only got worse during the stay. The guests next door continued playing loud music and repeatedly inflating balloons late into the night. Security were present on our floor level and appeared to take no action whatsoever. The guests themselves told us they had paid security to avoid being removed from the hotel for drug use and other rule breaches. Which is concerning because security is appearing to be corrupt and they are meant to be protecting guests.
We also experienced issues with housekeeping. We placed the sign on the door requesting cleaning and left the room tidy. When we returned, the door had not been properly locked. The room had not been cleaned at all. The bed had not been made, bins had not been emptied, dirty towels had not been removed and the floor had not been cleaned. The only thing that had been done was replacement towels being left on the bed.
Unfortunately, those towels were filthy. They contained visible stains including what appeared to be dried blood, snot, dirt and other marks. Reception were apologetic when we showed them the towels and provided us with replacement towels, but those towels were also dirty.
We also reported that the shower was unusable because it constantly switched between freezing cold and scolding hot. A maintenance worker eventually showed up but simply showed us how to turn the tap without properly testing the issue. The problem remained unresolved.
The most concerning incident occurred when one of the male guests from the room next door repeatedly stood on a chair to look over the high privacy wall separating the balconies. My friend and I are two young women in our twenties and were in our room in swimwear at the time. He could clearly see directly into our room. He was smoking what appeared to be cannabis, flicking ash onto our balcony and repeatedly asking us for a lighter. After we refused, and shut our balcony door he looked over again, knocked repeatedly on our window, banged loudly against the wall and later hung two bags of drugs over our balcony. We have video evidence of this behaviour. The same guests then came to our room multiple times asking for a lighter and whether we drank.
At this point we felt genuinely uncomfortable and unsafe. We contacted our holiday provider to request a room move or hotel change. We were advised to report the behaviour to security, but given what we had already witnessed and the lack of action taken throughout our stay, we did not feel confident that doing so would improve the situation or protect our safety as the security appear to be corrupt, and reporting this may result in us having more implications.
The frustrating part is that the hotel advertises strict policies on noise and drug use, yet throughout our stay we witnessed behaviour that appeared completely inconsistent with those policies. In addition to the incidents involving our neighbours, I personally witnessed individuals who were snorting drugs around the pool area during the daytime. Combined with the repeated use of nitrous oxide throughout the hotel, it created an atmosphere that felt far removed from what was advertised. We even saw balloons left openly on a table in reception, which summed up the contradictions perfectly.
The only positives were Anás at reception, Anás escorted us to breakfast as we felt too scared to even leave the room. Another member of staff apologised for the housekeeping issues arranged complimentary drinks, they were happy to upgrade us when I asked and allowed us to extend to late check out for free which was much appreciated.
The food was also disappointing. We booked on a half-board basis, which included breakfast and dinner. Breakfast was generally acceptable and offered a reasonable selection. It The food that was supposed to be hot was almost always cold. The buffet heating equipment clearly wasn’t keeping food at an appropriate temperature, and on most evenings the soup was the only item that was actually hot. Given that dinner is one of only two meals included in the package, this was very disappointing. Guests are also only provided with water during dinner, with any other drinks costing extra.
Overall, between the cleanliness issues, poor maintenance, disruptive guests, lack of apparent rule enforcement and feeling unsafe in our own room, this wasn’t a good experience despite them being accommodating in the end due to the inconveniences, the positives certainly don’t outweigh the negatives and the immense anxiety this caused me. If you are looking for a relaxing holiday or are a family especially with young children please do not come here.
Hotel response
Comment: 20 Jul 2026
Dear Y5378RKkp
Thank you for taking the time to share such a detailed account of your stay with us. We are truly sorry that your experience fell far short of expectations and for the discomfort and anxiety you describe.
We understand how important a safe, clean, and restful environment is, and we regret that the atmosphere and interactions you encountered did not reflect the standards we strive to uphold. Your comments regarding service, housekeeping, maintenance, and the overall environment are very concerning to our team.
We are grateful that you highlighted team members who offered assistance during your stay. It is our aim that every guest feels supported from arrival to departure, and we are disappointed that this was not consistent throughout your visit.
We appreciate your perspective on dining, amenities, and communication prior to arrival. Feedback like yours is invaluable in reinforcing the level of hospitality we are committed to delivering.
Thank you again for your candor. We hope you will consider giving us another opportunity in the future so we may provide the experience our guests should always expect.
Judit E.P. aZuline Customer Service
Thank you for taking the time to share such a detailed account of your stay with us. We are truly sorry that your experience fell far short of expectations and for the discomfort and anxiety you describe.
We understand how important a safe, clean, and restful environment is, and we regret that the atmosphere and interactions you encountered did not reflect the standards we strive to uphold. Your comments regarding service, housekeeping, maintenance, and the overall environment are very concerning to our team.
We are grateful that you highlighted team members who offered assistance during your stay. It is our aim that every guest feels supported from arrival to departure, and we are disappointed that this was not consistent throughout your visit.
We appreciate your perspective on dining, amenities, and communication prior to arrival. Feedback like yours is invaluable in reinforcing the level of hospitality we are committed to delivering.
Thank you again for your candor. We hope you will consider giving us another opportunity in the future so we may provide the experience our guests should always expect.
Judit E.P. aZuline Customer Service
Excellent location
Londres, 2, Sant Antoni de Portmany, 07820, Spain|0.14 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
11:00
Good to know
Pets not allowed
Please note that under Royal Decree 933/2021, effective February 1, 2025, hotels in Spain may request certain personal information at check-in, including but not limited to identification, address, email, and phone number for guests 14 and older, as well as proof of relationship with minors under 14.
Children require an extra bed to sleep in the room.
Please contact the hotel for details about adding extra beds.
azuLine Hotel Pacific: FAQs
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