Aloft by Marriott Madrid Gran Via
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 12:00 |
Pets | Pets allowed with an extra charge |
Amenities
Wi-Fi
Air conditioning
Fitness centre
Front desk 24 hour
Non-smoking
Laundry
More about Aloft by Marriott Madrid Gran Via
Aloft by Marriott Madrid Gran Via
Located in Madrid, Aloft by Marriott Madrid Gran Via has a fitness centre and free WiFi. The property is located in the city Center, next to Gran Via. At the hotel, all rooms include a desk.
Reviews from 
Couple
Comment: 4 Aug 2026
Stayed in: Aug 2026
Great location, service and Air Conditioning!
This hotel checked all of the boxes we were looking for during our weekend in Madrid. The hotel location is great (we walked to both the Prado Museum and the Royal Palace from the hotel). There is also a Metro Station 50 meters from the hotel door. While you’re walkable to everything, you’re tucked away enough that it stays relatively quiet and sleep was undisturbed by the late Madrid nights. The hotel maintains the typical “young” Aloft brand feel and vibe, but I found the staff to be at a level of professional service above the typical Aloft experience. They were friendly, helpful, always available (and even allowed me to practice my Spanish with them even though their English was much better than my Spanish)! The rooms are clean, newly furnished and comfortable. Also, key for us during our stay was the excellent air conditioning that kept the room very comfortable even on the hottest of days. Finally, they have a great breakfast setup in the lobby every morning which features eggs, sausage, ham, cheeses and meats, bread and jams as well as American cereals (like Frosted Flakes) and yogurts. For the price, this hotel can’t be beat!
Hotel response
Comment: 28 Aug 2026
Thanks for the awesome review!
We're thrilled to hear that our location made exploring Madrid so easy, that you enjoyed a great night's sleep, and that our breakfast and cool A/C helped keep you fueled and refreshed during your stay.
Most of all, thank you for the shoutout to our team. At Aloft, we love creating a friendly, easy-going vibe while making sure our guests feel genuinely cared for, so we're delighted to know we hit the mark (and that we could help you practice your Spanish along the way! ).
We can't wait to welcome you back for another Madrid adventure.
Safe travels,
Rocio
We're thrilled to hear that our location made exploring Madrid so easy, that you enjoyed a great night's sleep, and that our breakfast and cool A/C helped keep you fueled and refreshed during your stay.
Most of all, thank you for the shoutout to our team. At Aloft, we love creating a friendly, easy-going vibe while making sure our guests feel genuinely cared for, so we're delighted to know we hit the mark (and that we could help you practice your Spanish along the way! ).
We can't wait to welcome you back for another Madrid adventure.
Safe travels,
Rocio
Couple
Comment: 25 Aug 2026
Stayed in: Aug 2026
A truly disappointing experience and appalling handling of the situation
We booked this hotel convinced that it had a swimming pool. And this was certainly not something we simply imagined: search for the hotel on Google and, out of the 19 photos displayed, 7 show the terrace and swimming pool. Marriott also still has a publicly accessible page promoting the rooftop pool and bar. Even inside the hotel, there are still signs directing guests towards the rooftop/terrace.
Things became even more surreal afterwards. We asked a member of staff how to access the rooftop and were told it was “under construction.” When we later complained at reception, we discovered there was no construction at all: we were told that the pool has actually been closed for THREE YEARS.
And when we raised our concerns, the person who presented herself as the reception manager, besides speaking to us in a manner completely inappropriate for a hotel of this category, actually told us that “you can’t trust what you see on Google.”
Excuse me, but what exactly is a customer supposed to trust when booking a hotel in another city? The internet, Google and pages associated with the property itself are precisely the tools customers use to decide where to stay. If a significant number of the images associated with the hotel show a swimming pool that has been closed for years, perhaps the problem isn’t that the customer “trusted Google.”
Had we known before booking that the pool had been closed for years, we simply would have chosen another hotel. It’s that simple.
A mistake or misunderstanding can happen. Making the customer feel like it is their fault for trusting publicly available information associated with the hotel is another matter entirely.
Things became even more surreal afterwards. We asked a member of staff how to access the rooftop and were told it was “under construction.” When we later complained at reception, we discovered there was no construction at all: we were told that the pool has actually been closed for THREE YEARS.
And when we raised our concerns, the person who presented herself as the reception manager, besides speaking to us in a manner completely inappropriate for a hotel of this category, actually told us that “you can’t trust what you see on Google.”
Excuse me, but what exactly is a customer supposed to trust when booking a hotel in another city? The internet, Google and pages associated with the property itself are precisely the tools customers use to decide where to stay. If a significant number of the images associated with the hotel show a swimming pool that has been closed for years, perhaps the problem isn’t that the customer “trusted Google.”
Had we known before booking that the pool had been closed for years, we simply would have chosen another hotel. It’s that simple.
A mistake or misunderstanding can happen. Making the customer feel like it is their fault for trusting publicly available information associated with the hotel is another matter entirely.
Hotel response
Comment: 28 Aug 2026
Dear Inspire05018961772,
Thank you for taking the time to share your feedback. First and foremost, please accept our sincere apologies for the disappointment and frustration you experienced during your stay.
We completely understand your point of view. When choosing a hotel, guests naturally rely on information and images available online, and it is reasonable to expect that those representations accurately reflect the experience they will find upon arrival. We are truly sorry that this was not your experience.
Regarding our rooftop pool and terrace, the area has indeed been unavailable as it has undergone a complete renovation project. We are pleased that the renovation is now nearing completion, and we expect to reopen the space very soon.
We also regret the confusion caused by the information and imagery available online. While we continuously work with Google, Marriott channels, and other platforms to ensure property details are updated and accurately reflect our current facilities, some content remains beyond our direct control. Unfortunately, guest-posted photos, reviews, and historical articles published by third parties cannot always be removed or updated by the hotel, even when they no longer reflect the current status of our facilities.
Most importantly, we are sorry to learn that your interactions with our team left you feeling dismissed. Our associates genuinely strive to place our guests' needs and feelings at the center of everything we do, and it is disappointing to hear that our efforts did not meet the level of service and care that we aim to provide.
Thank you again for your candid feedback. While we understand that this experience impacted your stay, we hope you will consider giving us another opportunity in the future, particularly once our newly renovated rooftop is open and ready to welcome our guests.
Kind regards,
Rocio
Thank you for taking the time to share your feedback. First and foremost, please accept our sincere apologies for the disappointment and frustration you experienced during your stay.
We completely understand your point of view. When choosing a hotel, guests naturally rely on information and images available online, and it is reasonable to expect that those representations accurately reflect the experience they will find upon arrival. We are truly sorry that this was not your experience.
Regarding our rooftop pool and terrace, the area has indeed been unavailable as it has undergone a complete renovation project. We are pleased that the renovation is now nearing completion, and we expect to reopen the space very soon.
We also regret the confusion caused by the information and imagery available online. While we continuously work with Google, Marriott channels, and other platforms to ensure property details are updated and accurately reflect our current facilities, some content remains beyond our direct control. Unfortunately, guest-posted photos, reviews, and historical articles published by third parties cannot always be removed or updated by the hotel, even when they no longer reflect the current status of our facilities.
Most importantly, we are sorry to learn that your interactions with our team left you feeling dismissed. Our associates genuinely strive to place our guests' needs and feelings at the center of everything we do, and it is disappointing to hear that our efforts did not meet the level of service and care that we aim to provide.
Thank you again for your candid feedback. While we understand that this experience impacted your stay, we hope you will consider giving us another opportunity in the future, particularly once our newly renovated rooftop is open and ready to welcome our guests.
Kind regards,
Rocio
Anonymous traveller
Comment: 29 Jul 2026
Stayed in: Jul 2026
We had a wonderful stay at this hotel! The location is unbeatable—most of the popular attractions are within walking distance, which made exploring the city so convenient.
One of the first things we noticed was the hotel’s pleasant signature scent, which gave it a fresh and welcoming atmosphere. The entire property was spotless, the amenities were clean and well maintained, and we really appreciated the early check in without charges.
Our room was just the right size—cozy yet spacious enough for us to move around comfortably without feeling cramped. The bed was comfortable, and everything was thoughtfully arranged. they even made a camper bed for my daughter which she really love.
What truly made our stay exceptional was the staff. Everyone was incredibly friendly, welcoming, and always ready to help with a smile. Their excellent service made us feel well taken care of throughout our visit.
We highly recommend this hotel to anyone visiting the area and would definitely stay here again!
One of the first things we noticed was the hotel’s pleasant signature scent, which gave it a fresh and welcoming atmosphere. The entire property was spotless, the amenities were clean and well maintained, and we really appreciated the early check in without charges.
Our room was just the right size—cozy yet spacious enough for us to move around comfortably without feeling cramped. The bed was comfortable, and everything was thoughtfully arranged. they even made a camper bed for my daughter which she really love.
What truly made our stay exceptional was the staff. Everyone was incredibly friendly, welcoming, and always ready to help with a smile. Their excellent service made us feel well taken care of throughout our visit.
We highly recommend this hotel to anyone visiting the area and would definitely stay here again!
Business traveller
IE
Comment: 23 Jul 2026
Stayed in: Jul 2026
Excellent customer service from Anka at this hotel
I would like to express my sincere appreciation to Anka at the bar in Aloft Madrid. During my stay, she consistently provided outstanding service with warmth, professionalism, and genuine hospitality. Her friendly attitude, attention to detail, and willingness to go above and beyond made every visit to the bar a memorable experience.
Anka exemplifies the values that Marriott is known for putting people first, pursuing excellence, embracing service, and creating meaningful guest experiences. She made me feel welcomed, valued, and truly cared for, which reflects the high standards of the Marriott brand.
Thank you, Anka, for your kindness, positive energy, and exceptional customer service. You are a wonderful ambassador for Aloft Madrid and Marriott International. Your dedication and commitment to guest satisfaction did not go unnoticed, and I am grateful for the memorable experience you helped create.
I highly recommend Aloft Madrid and look forward to returning in the future.
Anka exemplifies the values that Marriott is known for putting people first, pursuing excellence, embracing service, and creating meaningful guest experiences. She made me feel welcomed, valued, and truly cared for, which reflects the high standards of the Marriott brand.
Thank you, Anka, for your kindness, positive energy, and exceptional customer service. You are a wonderful ambassador for Aloft Madrid and Marriott International. Your dedication and commitment to guest satisfaction did not go unnoticed, and I am grateful for the memorable experience you helped create.
I highly recommend Aloft Madrid and look forward to returning in the future.
Hotel response
Comment: 28 Aug 2026
Thank you for taking the time to share such a wonderful review and for recognizing Anka's outstanding service!
We are absolutely delighted to hear that Anka made such a positive impact on your stay. Her warmth, professionalism, and genuine care for our guests are exactly what we strive for at Aloft, and we couldn't agree more that she is a fantastic ambassador for both Aloft Madrid Gran Vía and Marriott.
Your comments about feeling welcomed, valued, and truly cared for mean the world to us. Creating memorable experiences is what hospitality is all about, and we are thrilled that Anka helped make your stay so special. Rest assured, we will share your kind words with her and the entire team.
Thank you for your recommendation and for choosing Aloft Madrid Gran Vía. We can't wait to welcome you back for another stay full of great vibes and memorable moments.
Stay happy!
We are absolutely delighted to hear that Anka made such a positive impact on your stay. Her warmth, professionalism, and genuine care for our guests are exactly what we strive for at Aloft, and we couldn't agree more that she is a fantastic ambassador for both Aloft Madrid Gran Vía and Marriott.
Your comments about feeling welcomed, valued, and truly cared for mean the world to us. Creating memorable experiences is what hospitality is all about, and we are thrilled that Anka helped make your stay so special. Rest assured, we will share your kind words with her and the entire team.
Thank you for your recommendation and for choosing Aloft Madrid Gran Vía. We can't wait to welcome you back for another stay full of great vibes and memorable moments.
Stay happy!
Solo traveller
Comment: 15 Jul 2026
Stayed in: Dec 2025
Very accommodating
This hotel was in an excellent location. Can walk, take the bus or subway. Safe area. Staff was friendly and spent New Years at the hotel. Initially my first room was not in a good location and the vent was not working. Then i got moved to a higher floor and the heater was on and was running high. I had to open the windows. I called the staff the next morning and the maintenance people were able to fix it. No problems after that. It was overall a great experience.
Hotel response
Comment: 28 Aug 2026
Thank you for sharing your experience with us!
We're delighted to hear that you enjoyed our central location and found it easy to explore Madrid using the nearby public transportation options. It's also wonderful to know that you felt safe and welcomed throughout your stay and that our team helped make your New Year's visit a memorable one.
While we're sorry for the initial issues you experienced with your room, we're pleased that our team was able to find a solution and that our maintenance staff resolved the heating issue quickly, allowing you to enjoy the rest of your stay without any further inconveniences.
Thank you again for your kind feedback. We truly appreciate it and hope to welcome you back to Aloft Madrid Gran Vía on your next visit to Madrid!
Stay happy!
We're delighted to hear that you enjoyed our central location and found it easy to explore Madrid using the nearby public transportation options. It's also wonderful to know that you felt safe and welcomed throughout your stay and that our team helped make your New Year's visit a memorable one.
While we're sorry for the initial issues you experienced with your room, we're pleased that our team was able to find a solution and that our maintenance staff resolved the heating issue quickly, allowing you to enjoy the rest of your stay without any further inconveniences.
Thank you again for your kind feedback. We truly appreciate it and hope to welcome you back to Aloft Madrid Gran Vía on your next visit to Madrid!
Stay happy!
Excellent location
Jacometrezo, 4, Gran Vía, Madrid, 28013, Spain|0.7 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
12:00
Good to know
Pets allowed with an extra charge
Please note that under Royal Decree 933/2021, effective February 1, 2025, hotels in Spain may request certain personal information at check-in, including but not limited to identification, address, email, and phone number for guests 14 and older, as well as proof of relationship with minors under 14.
Please contact the hotel for details about adding extra beds.
Aloft by Marriott Madrid Gran Via: FAQs
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