Meliá Avenida América
+ 92
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 12:00 |
Pets | Pets not allowed |
Amenities
Wi-Fi
Parking
Air conditioning
Airport shuttle
Fitness centre
Front desk 24 hour
More about Meliá Avenida América
Meliá Avenida América
Located just off the A2 Motorway, this hotel is 15 minutes’ drive from central Madrid. The air-conditioned rooms at the Meliá Avenida América feature modern décor. Each one has satellite TV and free Wi-Fi.
Reviews from 
Family traveller
UK
Comment: 19 Aug 2026
Martha luxury experience at level
Wonderful stay special thanks to Martha at the level who was a credit to the hotel and experience , well worth paying extra for level experience , 3 rd time at hotel , class with personal luxury experience . Well will be back
Family traveller
Comment: 10 Aug 2026
Below Par Lounge Access
We are currently staying at the Melia with a booking to include lounge access. With booking and check in, you are advised of evening cocktails (alcoholic beverages) and eats. Unbeknownst to us, cocktails are only included Friday and Saturdays! We have stayed in various hotels with lounge access and privileges and have NEVER faced such restrictions and limitations. DO NOT RECOMMENED IF YOU ARE LOOKING FOR VIP ACCESS AND SERVICE IN THE LOUNGE!
Hotel response
Comment: 12 Aug 2026
Dear Onlyshavelle
Thank you for sharing your feedback with us. We are truly sorry to hear that your experience with our Lounge access did not meet your expectations.
We fully understand your disappointment, particularly regarding the evening cocktail service. We regret any misunderstanding caused by the information provided at the time of booking or check-in. Our Lounge services and offerings are subject to specific schedules, and we appreciate that this may not have been sufficiently clear in your case.
Please accept our sincere apologies for any inconvenience or frustration this may have caused. Your comments are very valuable to us, and we will review how this information is communicated to ensure greater clarity for our guests.
We hope you will give us the opportunity to welcome you again and provide you with the experience you expected from Meliá.
Kind regards,
Aleix Sánchez-Guest Experience Manager
Thank you for sharing your feedback with us. We are truly sorry to hear that your experience with our Lounge access did not meet your expectations.
We fully understand your disappointment, particularly regarding the evening cocktail service. We regret any misunderstanding caused by the information provided at the time of booking or check-in. Our Lounge services and offerings are subject to specific schedules, and we appreciate that this may not have been sufficiently clear in your case.
Please accept our sincere apologies for any inconvenience or frustration this may have caused. Your comments are very valuable to us, and we will review how this information is communicated to ensure greater clarity for our guests.
We hope you will give us the opportunity to welcome you again and provide you with the experience you expected from Meliá.
Kind regards,
Aleix Sánchez-Guest Experience Manager
Family traveller
Comment: 1 Aug 2026
Five stars?
We arrived yesterday and it is 5 in the afternoon and they still haven't cleaned the room. And I'm not talking about being able to take a nap, which I can't either, I have an important video conference in minutes and the only space they provide me is in a hallway next to the reception listening to all the customer check-ins. Impressive service
Hotel response
Comment: 6 Aug 2026
Estimado Q3789FNpabloc,
Muchas gracias por compartir su experiencia. Lamentamos sinceramente los inconvenientes que nos describe y comprendemos perfectamente su frustración. Encontrarse con la habitación sin arreglar a esa hora del día y, además, no disponer de un espacio adecuado para realizar una videoconferencia importante, está muy lejos de la experiencia que deseamos ofrecer a nuestros huéspedes.
Le pedimos disculpas por esta situación y por las molestias ocasionadas. Sus comentarios han sido trasladados a los responsables de los departamentos implicados para analizar lo sucedido y reforzar nuestros procedimientos, tanto en la planificación del servicio de limpieza como en la atención a las necesidades puntuales de nuestros clientes.
Agradecemos que nos haya hecho llegar su opinión, ya que nos ayuda a identificar áreas de mejora. Confiamos en poder recibirle nuevamente en el futuro y brindarle el servicio de calidad que habitualmente nos caracteriza.
Reciba un cordial saludo
Aleix Sánchez- Guest Experience Manager
Muchas gracias por compartir su experiencia. Lamentamos sinceramente los inconvenientes que nos describe y comprendemos perfectamente su frustración. Encontrarse con la habitación sin arreglar a esa hora del día y, además, no disponer de un espacio adecuado para realizar una videoconferencia importante, está muy lejos de la experiencia que deseamos ofrecer a nuestros huéspedes.
Le pedimos disculpas por esta situación y por las molestias ocasionadas. Sus comentarios han sido trasladados a los responsables de los departamentos implicados para analizar lo sucedido y reforzar nuestros procedimientos, tanto en la planificación del servicio de limpieza como en la atención a las necesidades puntuales de nuestros clientes.
Agradecemos que nos haya hecho llegar su opinión, ya que nos ayuda a identificar áreas de mejora. Confiamos en poder recibirle nuevamente en el futuro y brindarle el servicio de calidad que habitualmente nos caracteriza.
Reciba un cordial saludo
Aleix Sánchez- Guest Experience Manager
Anonymous traveller
Comment: 31 Jul 2026
Stayed in: Jul 2026
almost no soundproof in my room. i could here everything from the next rooms specially close the windows.
Family traveller
ES
Comment: 25 Jul 2026
LEVEL VS NO LEVEL
Once again, we have chosen this hotel for its proximity to the Clínica de Navarra in Madrid.
As always, a good hotel, recommendable but with things to improve.
With 45 minutes left until the Level closes and already knowing the situation, I can only smile when some guests enter the Level at those hours and go up and uncover the warming pots, not only empty, but I would say they contained little food, the coolers, as shiny as they were lonely, no chips, no snacks, only 4 olives and a few hazelnuts, what a disappointment to pay for a Level without Level, only drinks.
And I ask myself, when does the food run out in the Level? There should be everything on a full schedule, or only the lucky ones who arrive when they have to arrive…
As always, a good hotel, recommendable but with things to improve.
With 45 minutes left until the Level closes and already knowing the situation, I can only smile when some guests enter the Level at those hours and go up and uncover the warming pots, not only empty, but I would say they contained little food, the coolers, as shiny as they were lonely, no chips, no snacks, only 4 olives and a few hazelnuts, what a disappointment to pay for a Level without Level, only drinks.
And I ask myself, when does the food run out in the Level? There should be everything on a full schedule, or only the lucky ones who arrive when they have to arrive…
Hotel response
Comment: 6 Aug 2026
Estimado B2901FScarlosd
Muchas gracias por volver a elegirnos en cada una de sus visitas y por compartir su experiencia. Nos alegra saber que nuestra ubicación, cercana a la Clínica Universidad de Navarra en Madrid, sigue siendo un motivo para confiar en nosotros.
Lamentamos sinceramente que, en esta ocasión, el servicio de The Level no haya estado a la altura de sus expectativas. Entendemos perfectamente su decepción al encontrar una oferta gastronómica tan limitada antes del horario de cierre. Compartimos su opinión: los servicios incluidos deben mantenerse completos durante todo el tiempo establecido para que todos nuestros huéspedes puedan disfrutarlos en igualdad de condiciones.
Le agradecemos especialmente que nos haya trasladado este comentario, ya que nos ayuda a identificar aspectos en los que debemos mejorar. Hemos compartido sus observaciones con los responsables del área para reforzar los procedimientos de reposición y asegurar que la experiencia en The Level sea consistente hasta el final del servicio.
Esperamos tener la oportunidad de darle la bienvenida nuevamente y ofrecerle una experiencia que refleje el nivel de calidad que espera y merece.
Reciba un cordial saludo,
Aleix Sánchez- Guest Experience Manager
Muchas gracias por volver a elegirnos en cada una de sus visitas y por compartir su experiencia. Nos alegra saber que nuestra ubicación, cercana a la Clínica Universidad de Navarra en Madrid, sigue siendo un motivo para confiar en nosotros.
Lamentamos sinceramente que, en esta ocasión, el servicio de The Level no haya estado a la altura de sus expectativas. Entendemos perfectamente su decepción al encontrar una oferta gastronómica tan limitada antes del horario de cierre. Compartimos su opinión: los servicios incluidos deben mantenerse completos durante todo el tiempo establecido para que todos nuestros huéspedes puedan disfrutarlos en igualdad de condiciones.
Le agradecemos especialmente que nos haya trasladado este comentario, ya que nos ayuda a identificar aspectos en los que debemos mejorar. Hemos compartido sus observaciones con los responsables del área para reforzar los procedimientos de reposición y asegurar que la experiencia en The Level sea consistente hasta el final del servicio.
Esperamos tener la oportunidad de darle la bienvenida nuevamente y ofrecerle una experiencia que refleje el nivel de calidad que espera y merece.
Reciba un cordial saludo,
Aleix Sánchez- Guest Experience Manager
Location
Juan Ignacio Luca de Tena, 36, San Blas-Canillejas, Madrid, 28027, Spain|7.01 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
12:00
Good to know
Pets not allowed
Please note that under Royal Decree 933/2021, effective February 1, 2025, hotels in Spain may request certain personal information at check-in, including but not limited to identification, address, email, and phone number for guests 14 and older, as well as proof of relationship with minors under 14.
Please contact the hotel for details about adding extra beds.
Meliá Avenida América: FAQs
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