One Shot Fortuny
+ 76
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Fast facts
Check in from: | 14:00 |
|---|---|
Check out before: | 12:00 |
Pets | Pets not allowed |
Amenities
Wi-Fi
Air conditioning
Fitness centre
Front desk 24 hour
Restaurant
Non-smoking
More about One Shot Fortuny
One Shot Fortuny
Set in Madrid and with Thyssen-Bornemisza Museum reachable within 1.6 km, One Shot Fortuny offers concierge services, non-smoking rooms, a fitness centre, free WiFi throughout the property and a terrace. This 4-star hotel offers a restaurant.
Reviews from 
Anonymous traveller
Comment: 30 Jul 2026
Stayed in: Jul 2026
The hotel is situated in a very quiet area that is very affluent… However it is not far from a number of bars and restaurants… However it is a little far away from the action of Madrid… Hotel rooms are large and bathrooms too… The breakfast was thoughtfully prepared and presented on the common areas were modern and aesthetically pleasing… I would recommend if you would like to stay in a quieter part of Madrid than others…
Couple
Comment: 13 May 2026
Stayed in: May 2026
Don’t risk it
A very disappointing experience at One Shot Fortuny. My husband and I stayed at One Shot Fortuny for the fourth time: our first three visits were excellent, which is why we chose this hotel again without hesitation. But after this stay, I am no longer willing to take the risk of coming back to One Shot Fortuny, because this visit completely ruined our impression of the trip.
The room was in very poor condition. It was almost impossible to use the shower properly: water was coming out of both the faucet and the overhead shower at the same time, flooding the entire bathroom. This was not just a minor inconvenience, but a real problem that made every shower an unpleasant experience.
The bathroom overall left a very unpleasant impression. The sink was so small and the faucet was positioned so poorly that it was impossible to wash your face properly without flooding the entire area around it. The wall where the towels were hanging was dirty, the walls in the room were generally stained, and there was a hole in one of the walls. For a hotel of this level, this is absolutely unacceptable.
Housekeeping was another major disappointment. It felt like cleaning consisted only of making the bed. Papers and small pieces of rubbish were not removed, and crumpled pajamas were simply placed on top of the freshly made bed. In a good hotel, you expect cleanliness, care, and basic respect for the guest’s space. Here, it felt as if the room was only “passed through” rather than properly cleaned.
In addition, my birthday was during this stay, on May 4, and the hotel knew about it. We did not expect anything grand, but at least some minimal communication or a small gesture from One Shot Fortuny would have been appropriate. Instead, there was no reaction at all, and no feeling that the hotel was interested in improving the experience of returning guests.
After three good visits, I genuinely considered One Shot Fortuny a reliable choice. After the fourth one, I no longer do. This experience showed that you can pay for a hotel you used to trust and end up with a room that is unpleasant to stay in, an inconvenient bathroom, poor housekeeping, and no attempt from the hotel to compensate for or fix the situation.
For me, this is the main point: the problem was not only the room itself, but the fact that One Shot Fortuny did nothing to make this experience better. So I would think very carefully before booking. I used to recommend this hotel, but after this stay, I can no longer do so. If you are not willing to risk your holiday and your mood, especially if the trip is important to you, I would choose another option.
The room was in very poor condition. It was almost impossible to use the shower properly: water was coming out of both the faucet and the overhead shower at the same time, flooding the entire bathroom. This was not just a minor inconvenience, but a real problem that made every shower an unpleasant experience.
The bathroom overall left a very unpleasant impression. The sink was so small and the faucet was positioned so poorly that it was impossible to wash your face properly without flooding the entire area around it. The wall where the towels were hanging was dirty, the walls in the room were generally stained, and there was a hole in one of the walls. For a hotel of this level, this is absolutely unacceptable.
Housekeeping was another major disappointment. It felt like cleaning consisted only of making the bed. Papers and small pieces of rubbish were not removed, and crumpled pajamas were simply placed on top of the freshly made bed. In a good hotel, you expect cleanliness, care, and basic respect for the guest’s space. Here, it felt as if the room was only “passed through” rather than properly cleaned.
In addition, my birthday was during this stay, on May 4, and the hotel knew about it. We did not expect anything grand, but at least some minimal communication or a small gesture from One Shot Fortuny would have been appropriate. Instead, there was no reaction at all, and no feeling that the hotel was interested in improving the experience of returning guests.
After three good visits, I genuinely considered One Shot Fortuny a reliable choice. After the fourth one, I no longer do. This experience showed that you can pay for a hotel you used to trust and end up with a room that is unpleasant to stay in, an inconvenient bathroom, poor housekeeping, and no attempt from the hotel to compensate for or fix the situation.
For me, this is the main point: the problem was not only the room itself, but the fact that One Shot Fortuny did nothing to make this experience better. So I would think very carefully before booking. I used to recommend this hotel, but after this stay, I can no longer do so. If you are not willing to risk your holiday and your mood, especially if the trip is important to you, I would choose another option.
Hotel response
Comment: 14 May 2026
Dear Guest,
We sincerely appreciate the time you took to share your experience with us. We are pleased to hear that your three previous visits were excellent, but we are deeply sorry that this fourth stay did not meet the expectations you had for One Shot Fortuny.
We deeply regret the technical issues with the shower, the bathroom design, and the imperfections on the walls that you mentioned. Upon receiving your feedback, our Maintenance and Housekeeping teams have thoroughly inspected the room to address each of these issues immediately. We also take note of your disappointment with the room service.
Regarding your birthday on May 4, we are very sorry that we did not provide the appropriate amenities, as our standard policy always includes a greeting card and a complimentary gift in the room. We are sorry that we failed to get it right on such a special day for you.
However, we would like to remind you that our front desk team, aware of your discomfort with the assigned room, formally offered you an immediate room change und upgrade to a higher-category room. We regret that you ultimately decided not to accept this upgrade, as our priority at that time was to ensure your comfort and resolve the issue during your stay.
For us, returning guests are our top priority. That’s why we’d love for you to stay with us again—whether at our hotel or any other property in our chain—so we can exceed your expectations and make you feel right at home. For this reason, we’ll be contacting you directly using the information in your reservation to discuss what happened on a personal level, arrange your next visit, and regain your trust.
Best Regards,
Raluca Oprean
Front Desk Manager
We sincerely appreciate the time you took to share your experience with us. We are pleased to hear that your three previous visits were excellent, but we are deeply sorry that this fourth stay did not meet the expectations you had for One Shot Fortuny.
We deeply regret the technical issues with the shower, the bathroom design, and the imperfections on the walls that you mentioned. Upon receiving your feedback, our Maintenance and Housekeeping teams have thoroughly inspected the room to address each of these issues immediately. We also take note of your disappointment with the room service.
Regarding your birthday on May 4, we are very sorry that we did not provide the appropriate amenities, as our standard policy always includes a greeting card and a complimentary gift in the room. We are sorry that we failed to get it right on such a special day for you.
However, we would like to remind you that our front desk team, aware of your discomfort with the assigned room, formally offered you an immediate room change und upgrade to a higher-category room. We regret that you ultimately decided not to accept this upgrade, as our priority at that time was to ensure your comfort and resolve the issue during your stay.
For us, returning guests are our top priority. That’s why we’d love for you to stay with us again—whether at our hotel or any other property in our chain—so we can exceed your expectations and make you feel right at home. For this reason, we’ll be contacting you directly using the information in your reservation to discuss what happened on a personal level, arrange your next visit, and regain your trust.
Best Regards,
Raluca Oprean
Front Desk Manager
Couple
Comment: 5 Sep 2026
Stayed in: Sep 2026
One Hit Wonder at Madrid
We stayed at One Shot Fortuny for one night during our visit to Madrid. I would say that the only thing going for this hotel is its convenient location. Unfortunately, the building and the rooms are in need of a serious revamp. The corridors have visibly stained carpets, and the room and bathroom floors did not feel clean. The room itself was not particularly appealing or comfortable, and even the TV was unnecessarily difficult to operate. For a short stay in Madrid, cleanliness, comfort, and a well-maintained room are the basics, and unfortunately, this hotel did not meet those expectations. For my next short visit to Madrid, I will pass on this hotel — and probably other One Shot properties as well. They seem more like one-hit wonders than hotels worth a second shot.
Business traveller
Comment: 6 Mar 2026
Stayed in: Mar 2026
Correct but no more (warm staff!)
The +:
- warm welcome by the staff.
- original decoration that changes but remains sober
- hearty breakfast
- location for business
-no complaints about the housekeeping
The - :
- very basic gym. Treadmill which is very damaged and unsuitable for use.
- limited breakfast (albeit hearty) --> no buffet, not crazy cakes, no fruit available
- shower vrmt impractical. The door lets water flow into the bathroom, the handles are re-lodged...
Mixed experience especially when you see the price at 200th at night... (700 if you come without reservation).
- warm welcome by the staff.
- original decoration that changes but remains sober
- hearty breakfast
- location for business
-no complaints about the housekeeping
The - :
- very basic gym. Treadmill which is very damaged and unsuitable for use.
- limited breakfast (albeit hearty) --> no buffet, not crazy cakes, no fruit available
- shower vrmt impractical. The door lets water flow into the bathroom, the handles are re-lodged...
Mixed experience especially when you see the price at 200th at night... (700 if you come without reservation).
Hotel response
Comment: 9 Mar 2026
Dear Guest,
Thank you very much for your comment and for valuing our establishment. We are glad to know that you enjoyed your stay with us. We are very pleased to hear that you enjoyed the hotel in general, the location, the tranquility of the area, the friendliness of the staff, and the breakfast. We have taken note of the incidents you mentioned and will immediately inform maintenance so that they can be properly reviewed. Please note that the price per night varies depending on the season, but the prices displayed at the reception desk are not the prices per night if you arrive without a reservation. The rates displayed are simply the maximum rates at which we can sell a room depending on circumstances and the season. However, if you arrive without a reservation, you will be offered the same price as shown on our website.
We hope to see you again soon.
Best regards,
Raluca Oprean.
Front Desk Manager.
Thank you very much for your comment and for valuing our establishment. We are glad to know that you enjoyed your stay with us. We are very pleased to hear that you enjoyed the hotel in general, the location, the tranquility of the area, the friendliness of the staff, and the breakfast. We have taken note of the incidents you mentioned and will immediately inform maintenance so that they can be properly reviewed. Please note that the price per night varies depending on the season, but the prices displayed at the reception desk are not the prices per night if you arrive without a reservation. The rates displayed are simply the maximum rates at which we can sell a room depending on circumstances and the season. However, if you arrive without a reservation, you will be offered the same price as shown on our website.
We hope to see you again soon.
Best regards,
Raluca Oprean.
Front Desk Manager.
Anonymous traveller
Comment: 2 Mar 2026
Stayed in: Feb 2026
Nice and clean room, a bit small. Great location, very quiet, but next to lots of bars and restaurants.
Excellent location
C. de Fortuny, 7, Chamberí, Madrid, 28010, Spain|1.55 km from city centre
Check in and check out
Check in from:
14:00
Check out before:
12:00
Good to know
Pets not allowed
Please note that under Royal Decree 933/2021, effective February 1, 2025, hotels in Spain may request certain personal information at check-in, including but not limited to identification, address, email, and phone number for guests 14 and older, as well as proof of relationship with minors under 14.
Please contact the hotel for details about adding extra beds.
One Shot Fortuny: FAQs
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