One Shot Luchana
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Fast facts
Check in from: | 14:00 |
|---|---|
Check out before: | 12:00 |
Pets | Pets not allowed |
Amenities
Wi-Fi
Parking
Air conditioning
Front desk 24 hour
Restaurant
Non-smoking
More about One Shot Luchana
One Shot Luchana
Located 5 minutes away by metro from the famous Puerta del Sol in Madrid, One Shot Luchana features air-conditioned rooms with free WiFi. Bilbao Metro Station is 30 metres away. Most rooms feature a private balcony with views of the city.
Reviews from 
Anonymous traveller
Comment: 28 Dec 2025
Stayed in: Dec 2025
Everything was great. Close to resturants, shopping, bars and the metro. The only thing to consider is that you are a lite sleeper since you are close to everything this place might not work for you.
Family traveller
Comment: 23 May 2026
Stayed in: May 2026
Poor management of the reservation and room extras that do not meet expectations
I share my experience: I made a reservation at this hotel 3 months before the selected date, and a month and a half before, I received a notification to pay an additional amount of €470 beyond my budget. I called to clarify the situation, they corrected the price and told me that I had to pay a month in advance, and the next day my reservation was canceled because they did not make the correction properly. I called and was told that they would reactivate it immediately and that I would receive an email, but by the afternoon I had not received anything. So I called to see what was happening, and when I tried to explain the problem I was having, the receptionist hung up the phone (this happened 3 times). I had to wait a couple of days to see if another person could assist me. I was interested in staying at this hotel because other family members were also staying there; it is worth mentioning that they also had their reservation canceled and it was not reactivated.
Regarding the stay: I requested a room with two single beds, knowing that it had an additional cost, and when I arrived, there were indeed two single beds, but they were pushed together like a double bed and could not be separated due to the type of headboard; for me, this does not meet the request.
Then, inside a closet, there was a minibar that was like a heater, it emitted a lot of heat, and the air conditioning could not be easily adjusted.
The rest of the room was acceptable.
Regarding the stay: I requested a room with two single beds, knowing that it had an additional cost, and when I arrived, there were indeed two single beds, but they were pushed together like a double bed and could not be separated due to the type of headboard; for me, this does not meet the request.
Then, inside a closet, there was a minibar that was like a heater, it emitted a lot of heat, and the air conditioning could not be easily adjusted.
The rest of the room was acceptable.
Hotel response
Comment: 1 Jul 2026
Estimada Melian B,
Agradecemos el tiempo dedicado a detallar su experiencia del pasado mes de mayo. Le pedimos disculpas por la demora en nuestra respuesta; para nosotros, revisar cada caso de forma interna es una prioridad para seguir mejorando.
Lamentamos los malentendidos surgidos en torno al proceso de pago de su estancia. Queremos aclarar que la gestión de nuestras reservas va estrechamente ligada a los plazos establecidos en las políticas de cancelación contratadas. Cuando se acerca la fecha límite de garantía, nuestro equipo realiza múltiples intentos de contacto por correo electrónico para enviar los enlaces de pago seguro o autorización de tarjeta. Si el sistema no registra respuesta ni la garantía en los plazos fijados, nos vemos obligados a proceder con la cancelación automática de la reserva para liberar las estancias, tal y como se aplica de manera estándar en el sector. Lamentamos si en las llamadas posteriores hubo fallos en la comunicación de nuestra centralita telefónica.
Tomamos nota rigurosa de sus apuntes técnicos sobre el calor del minibar, aspectos que ya han sido revisados por nuestro servicio de mantenimiento. Respecto a la configuración del descanso, nos gustaría precisar que nuestras opciones Twin se diseñan bajo un concepto arquitectónico boutique donde las camas comparten un cabecero unificado por motivos de diseño y optimización del espacio; no obstante, estas se preparan y visten siempre de manera totalmente individualizada, con colchones y lencería independientes para garantizar el confort de cada huésped.
Nos alegra saber que el resto del espacio fue de su agrado. En One Shot Luchana contamos con estancias diseñadas detalladamente para optimizar el confort. Un claro ejemplo de ello es nuestra emblemática categoría One Shot Balcony. Con sus amplios 22 m², está perfectamente acondicionada para 2 personas (disponible en Cama Doble o en esta modalidad Twin independiente) y equipada con excelentes servicios como climatización independiente, suelos de madera, ducha de efecto lluvia, hervidor de agua, albornoz y zapatillas. Su gran atractivo son sus icónicos balcones neoclásicos orientados a las calles Luchana o Francisco de Rojas, ideales para disfrutar de una luz generosa y asomarse al pulso de Madrid antes de volver a la calma y al diseño moderno y acogedor de la habitación.
Esperamos que, aclarados los procedimientos de reserva, decidan brindarnos una nueva oportunidad en el futuro para ofrecerles una experiencia impecable.
Quedo a su entera disposición si desea gestionar su próxima visita directamente con nosotros.
Atentamente,
Lara Martín
Guest Manager
Agradecemos el tiempo dedicado a detallar su experiencia del pasado mes de mayo. Le pedimos disculpas por la demora en nuestra respuesta; para nosotros, revisar cada caso de forma interna es una prioridad para seguir mejorando.
Lamentamos los malentendidos surgidos en torno al proceso de pago de su estancia. Queremos aclarar que la gestión de nuestras reservas va estrechamente ligada a los plazos establecidos en las políticas de cancelación contratadas. Cuando se acerca la fecha límite de garantía, nuestro equipo realiza múltiples intentos de contacto por correo electrónico para enviar los enlaces de pago seguro o autorización de tarjeta. Si el sistema no registra respuesta ni la garantía en los plazos fijados, nos vemos obligados a proceder con la cancelación automática de la reserva para liberar las estancias, tal y como se aplica de manera estándar en el sector. Lamentamos si en las llamadas posteriores hubo fallos en la comunicación de nuestra centralita telefónica.
Tomamos nota rigurosa de sus apuntes técnicos sobre el calor del minibar, aspectos que ya han sido revisados por nuestro servicio de mantenimiento. Respecto a la configuración del descanso, nos gustaría precisar que nuestras opciones Twin se diseñan bajo un concepto arquitectónico boutique donde las camas comparten un cabecero unificado por motivos de diseño y optimización del espacio; no obstante, estas se preparan y visten siempre de manera totalmente individualizada, con colchones y lencería independientes para garantizar el confort de cada huésped.
Nos alegra saber que el resto del espacio fue de su agrado. En One Shot Luchana contamos con estancias diseñadas detalladamente para optimizar el confort. Un claro ejemplo de ello es nuestra emblemática categoría One Shot Balcony. Con sus amplios 22 m², está perfectamente acondicionada para 2 personas (disponible en Cama Doble o en esta modalidad Twin independiente) y equipada con excelentes servicios como climatización independiente, suelos de madera, ducha de efecto lluvia, hervidor de agua, albornoz y zapatillas. Su gran atractivo son sus icónicos balcones neoclásicos orientados a las calles Luchana o Francisco de Rojas, ideales para disfrutar de una luz generosa y asomarse al pulso de Madrid antes de volver a la calma y al diseño moderno y acogedor de la habitación.
Esperamos que, aclarados los procedimientos de reserva, decidan brindarnos una nueva oportunidad en el futuro para ofrecerles una experiencia impecable.
Quedo a su entera disposición si desea gestionar su próxima visita directamente con nosotros.
Atentamente,
Lara Martín
Guest Manager
Family traveller
Comment: 26 Mar 2026
Stayed in: Mar 2026
Basic room. Clean. Friendly staff.
It's okay. The rooms are basic but clean. The staff is friendly. The Wi-Fi is terrible. Don’t even try to download your emails.
The little café in the hotel is charming. Coffee and pastries are good.
Overall, this hotel has more of an airport hotel vibe than a boutique hotel vibe in the center of the city. It’s too expensive for what it is, but it's okay.
The little café in the hotel is charming. Coffee and pastries are good.
Overall, this hotel has more of an airport hotel vibe than a boutique hotel vibe in the center of the city. It’s too expensive for what it is, but it's okay.
Hotel response
Comment: 4 Apr 2026
Dear Marc,
Thank you very much for your kind review.
We're glad to hear that the staff made your stay enjoyable
We’ve taken your comments on areas for improvement to heart and will work on them to ensure we provide our guests with the best possible experience.
Best regards,
Grace Suárez
Front Desk Manager
Thank you very much for your kind review.
We're glad to hear that the staff made your stay enjoyable
We’ve taken your comments on areas for improvement to heart and will work on them to ensure we provide our guests with the best possible experience.
Best regards,
Grace Suárez
Front Desk Manager
Anonymous traveller
Comment: 16 Mar 2026
Stayed in: Mar 2026
Hotel is well located,close to everything,the staff was friendly and helpful,hotel rooms was small but functional,iron and ironing board would be a good add to rooms.Very pleased to being there.
Anonymous traveller
Comment: 26 Oct 2025
Stayed in: Oct 2025
It is a very pretty and elegant hotel. Rooms are big and comfortable. Good breakfast but not buffet as announced, but it was good!
Excellent location
Luchana, 22, Chamberí, Madrid, 28010, Spain|1.52 km from city centre
Check in and check out
Check in from:
14:00
Check out before:
12:00
Good to know
Pets not allowed
Please note that under Royal Decree 933/2021, effective February 1, 2025, hotels in Spain may request certain personal information at check-in, including but not limited to identification, address, email, and phone number for guests 14 and older, as well as proof of relationship with minors under 14.
Extra beds are available for an additional charge, depending on the size of the room.
One Shot Luchana: FAQs
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