Petit Palace Arenal
+ 78
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Fast facts
Check in from: | 14:00 |
|---|---|
Check out before: | 12:00 |
Breakfast | Breakfast available |
Pets | Pets allowed with an extra charge |
Children | Children are welcome at this hotel |
Amenities
Wi-Fi
Parking
Air conditioning
Front desk 24 hour
Non-smoking
Laundry
More about Petit Palace Arenal
Petit Palace Arenal
Set on a pedestrian street, Petit Palace Arenal is in Madrid's Puerta del Sol district, just 2 minutes’ walk from Sol and Opera Metro Stations. It offers rooms with flat-screen TVs. Free WiFi is available in all areas.
Reviews from 
Solo traveller
Comment: 10 Aug 2026
Great breakfast and service
Gabriela and Marisol provided excellent service and good cheer/friendly disposition during the very good breakfast. I am coming back. Thanks tom
Hotel response
Comment: 11 Aug 2026
Dear Tom,
Thank you so much for your lovely review!
We are delighted to know that you enjoyed our breakfast, but even more so to read your kind words about Gabriela and Marisol. We will make sure to share your recognition with them, we are certain they will be very happy to know that their friendly attitude and service made your mornings with us even more enjoyable.
And we absolutely love reading “I am coming back”! We’ll be very happy to welcome you again to Hotel Petit Palace Arenal, right in the heart of Madrid, close to everything and perfectly located to enjoy the city on foot.
See you next time, Tom!
A hug,
Laura Terroso
Experience Manager
Thank you so much for your lovely review!
We are delighted to know that you enjoyed our breakfast, but even more so to read your kind words about Gabriela and Marisol. We will make sure to share your recognition with them, we are certain they will be very happy to know that their friendly attitude and service made your mornings with us even more enjoyable.
And we absolutely love reading “I am coming back”! We’ll be very happy to welcome you again to Hotel Petit Palace Arenal, right in the heart of Madrid, close to everything and perfectly located to enjoy the city on foot.
See you next time, Tom!
A hug,
Laura Terroso
Experience Manager
Couple
Comment: 22 Jul 2026
The breakfast and the person in charge Rossana very bad
The hotel is very central, the room is fine .a little bit of noise at night in the hallway ,the breakfast seems like it is in a cave, very hot ,when we went down there were no clean tables we asked the girl to clean one for us to sit down and she answered us in a very bad way that she is alone and cannot attend to everyone at once ,also the buffet was a little poor, the croissants were raw ,Rossana spent a lot of time talking with clients without attending to us who asked her for things .this is very ugly ,the breakfast cost us 17 euros per person and the buffet was poor ,
Hotel response
Comment: 24 Jul 2026
Estimada Sofía,
Gracias por compartir su opinión. Nos alegra saber que la ubicación en la calle Arenal y la habitación le resultaron óptimas..
Lamentamos mucho que el desayuno y la atención de Rosana no hayan estado a la altura de sus expectativas. Rosana hace muchos años que trabaja en Petit Palace y es muy amable con los clientes. Sentimos que no lo haya percibido así. A veces el servicio se satura puntualmente y puede causar un estado de nerviosismo. Esto no refleja el servicio que pretendemos ofrecer y no es justificable su comportamiento.
Sentimos que encontrara el buffet escaso, los cruasanes crudos y la sala del desayuno, ubicada en la cava de ladrillo del edificio, con sensación de calor y poca comodidad. Como hotel boutique en un edificio histórico, trabajamos continuamente para mejorar servicios y experiencias.
Esperamos tener otra oportunidad y volver a recibirla en Petit Palace,
Un saludo
Susana Romero
Guest Experience
Petit Palace Arenal
Gracias por compartir su opinión. Nos alegra saber que la ubicación en la calle Arenal y la habitación le resultaron óptimas..
Lamentamos mucho que el desayuno y la atención de Rosana no hayan estado a la altura de sus expectativas. Rosana hace muchos años que trabaja en Petit Palace y es muy amable con los clientes. Sentimos que no lo haya percibido así. A veces el servicio se satura puntualmente y puede causar un estado de nerviosismo. Esto no refleja el servicio que pretendemos ofrecer y no es justificable su comportamiento.
Sentimos que encontrara el buffet escaso, los cruasanes crudos y la sala del desayuno, ubicada en la cava de ladrillo del edificio, con sensación de calor y poca comodidad. Como hotel boutique en un edificio histórico, trabajamos continuamente para mejorar servicios y experiencias.
Esperamos tener otra oportunidad y volver a recibirla en Petit Palace,
Un saludo
Susana Romero
Guest Experience
Petit Palace Arenal
Anonymous traveller
Comment: 13 Aug 2026
Stayed in: Aug 2026
Staff was kind and courteous. Location is great! Near all major tourist attractions.
Family traveller
Comment: 28 Jun 2026
Stayed in: Jun 2026
A Wonderful Stay in Central Madrid
My parents and I had a wonderful stay here at Petit Palace Arenal! The bathroom in our room was bright and spacious, and our room was able to sleep 4 people, something not always common in Spain - this could be great for families! The location is amazing, steps away from La Puerta del Sol and metro station stops. The hotel is within walking distance of many different attractions, like El Prado and La Reina Sofia art museums, as well as the royal palace. All of the staff were so welcoming and friendly to us throughout our whole stay. Roxana (sp?) was so helpful to us at our breakfast at the hotel. A special shoutout to Ares as well who arranged a taxi to the airport for us on our way back home. I would stay here again! The location and kind staff can’t be beat! They made our last stop in Spain a great one.
Hotel response
Comment: 29 Jun 2026
Dear 745meredithr,
Thank you for your lovely review. We are delighted that you and your parents enjoyed your stay at Petit Palace Arenal, especially the spacious bathroom and the room that comfortably slept four — we know family stays are important. It is great to hear our central location on Calle Arenal, just steps from Puerta del Sol, Plaza de Ópera and the Royal Palace, helped you make the most of Madrid.
Our colleagues are very grateful for your mention of Roxana at breakfast and Ares arranging the airport taxi. We aim to combine modern rooms and free Wi‑Fi with the charm of our historic building, our breakfast buffet in the brick cellar is one of our favourites to serve. We would be delighted to welcome you back on a future visit.
We hope to welcome you back to Petit Palace — see you soon!
Ana Sanz
Host
Petit Palace Arenal
Thank you for your lovely review. We are delighted that you and your parents enjoyed your stay at Petit Palace Arenal, especially the spacious bathroom and the room that comfortably slept four — we know family stays are important. It is great to hear our central location on Calle Arenal, just steps from Puerta del Sol, Plaza de Ópera and the Royal Palace, helped you make the most of Madrid.
Our colleagues are very grateful for your mention of Roxana at breakfast and Ares arranging the airport taxi. We aim to combine modern rooms and free Wi‑Fi with the charm of our historic building, our breakfast buffet in the brick cellar is one of our favourites to serve. We would be delighted to welcome you back on a future visit.
We hope to welcome you back to Petit Palace — see you soon!
Ana Sanz
Host
Petit Palace Arenal
Anonymous traveller
Comment: 30 May 2026
Stayed in: May 2026
Room was nice and clean common areas were not well maintained elevator was broken! Gas smell all over common areas !
Excellent location
Arenal, 16, Centro, Madrid, 28013, Spain|0.52 km from city centre
Check in and check out
Check in from:
14:00
Check out before:
12:00
Good to know
Children are welcome at this hotel
Please contact the hotel for details about adding extra beds.
2 years old and under
Free
Pets allowed with an extra charge
Breakfast available
Breakfast price
R 337 (≈EUR 18)/person
Breakfast times
07:30 - 10:30 from Monday to Sunday
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian. Depending on the season, air conditioning or heating is provided. When travelling with pets, please note that an extra charge of EUR 25 per pet, per stay applies. When booking more than 5 rooms, different policies and additional supplements may apply. When booking more than 10 nights, different policies and additional supplements may apply. Please note that all Special Requests are subject to availability and additional charges may apply. The property will send guests online check-in instructions 7 days prior to arrival. Guests wishing to use the airport shuttle must contact the hotel prior to arrival. This service carries an additional charge. This property does not allow smoking, illegal substances, stag/hen parties, parties or similar events. Breaking this rule will result in penalties.
Please note that under Royal Decree 933/2021, effective February 1, 2025, hotels in Spain may request certain personal information at check-in, including but not limited to identification, address, email, and phone number for guests 14 and older, as well as proof of relationship with minors under 14.
This hotel accepts the following payment methods:
Cash
Petit Palace Arenal: FAQs
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