UMusic Hotel Madrid
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 12:00 |
Breakfast | Breakfast available |
Pets | Pets not allowed |
Children | Children are welcome at this hotel |
Amenities
Wi-Fi
Air conditioning
Airport shuttle
Pool
Fitness centre
Front desk 24 hour
More about UMusic Hotel Madrid
UMusic Hotel Madrid
UMusic Hotel Madrid features a seasonal outdoor swimming pool, fitness centre, a terrace and restaurant in Madrid. This 5-star hotel offers a bar.
Reviews from 
Solo traveller
Comment: 5 Jul 2026
Stayed in: Jun 2026
The most beautiful hotel in a perfect location
Visited this hotel in June/July 2026. It is the most beautiful hotel and in a perfect location just a short walk from Sol. Rarely have I found a bed more comfortable and the room terrace was superb. Facilities are high quality, breakfast delightful and the roof top bar a perfect location for a drink in early evening. It was good to be able to spend time around the lovely pool too. Staff are dedicated and attentive and there are plenty of bars and restaurants just a short walk away. Room 505, in particular, was perfect.
This hotel is highly recommended. I will be visiting again.
This hotel is highly recommended. I will be visiting again.
Hotel response
Comment: 15 Jul 2026
Dear twestw,
Thank you very much for your wonderful review and for recommending UMusic Hotel Madrid.
We are delighted to hear that you enjoyed our location, the comfort of your room, our facilities, breakfast, the rooftop bar, and the pool area. It is especially rewarding to know that Room 505 made your stay even more special and that you found it so comfortable.
Your kind words about our dedicated team mean a great deal to us and will be shared with everyone. Knowing that you are already planning to visit us again is the greatest compliment we could receive.
We look forward to welcoming you back to UMusic Hotel Madrid for another memorable stay.
Warm regards,
Guest Experience Team – UMusic Hotel Madrid
Thank you very much for your wonderful review and for recommending UMusic Hotel Madrid.
We are delighted to hear that you enjoyed our location, the comfort of your room, our facilities, breakfast, the rooftop bar, and the pool area. It is especially rewarding to know that Room 505 made your stay even more special and that you found it so comfortable.
Your kind words about our dedicated team mean a great deal to us and will be shared with everyone. Knowing that you are already planning to visit us again is the greatest compliment we could receive.
We look forward to welcoming you back to UMusic Hotel Madrid for another memorable stay.
Warm regards,
Guest Experience Team – UMusic Hotel Madrid
Couple
Comment: 17 Jul 2026
Stayed in: Jul 2026
3-Star Hotel Masquerading as 5-Star Luxury: A Massive Disappointment
I rarely feel compelled to write negative reviews, but our €2,200+ stay at the UMusic Hotel Madrid was so profoundly disappointing that I felt trapped halfway through our trip. I actually wanted to check out early and book somewhere else, and had to be talked out of it by my husband.
To be fair, the only positive aspect of this hotel is its central location, which allowed us to walk to all the major destinations around Madrid. Beyond that, it is a 3-star property masquerading as a 5-star hotel.
The Room & Cleanliness: Anything But "Deluxe"
Tiny & Dark: There was absolutely nothing "deluxe" about this room; it was tiny.
The "View": Our "courtyard view" was completely misleading. It wasn’t a courtyard at all—it looked directly into two other hotel rooms. Furthermore, it was so dark that it was impossible to tell whether it was sunny or cloudy outside.
Subpar Housekeeping: The cleanliness was unacceptable. The bathroom was dirty, featuring hairs in the bath and black grime all around the space. Worse, the cleaning staff left dirty glasses with wine still in them sitting in our room for days.
Stingy Amenities: Unless explicitly requested, they would only leave one small bottle of water in the room per day for two people.
The Piano Bar: A Series of Broken Promises
We were deeply disappointed by the management and atmosphere of the hotel bars:
No Music: The piano bar promised guaranteed music every night. It did not deliver.
Early Closures & Unwelcoming Vibes: It was advertised to close at 1:00 AM daily. Instead, staff would begin packing away lights and table settings as early as 10:00 PM to prepare for breakfast. It made us feel incredibly unwelcome, to the point where I had to ask staff if we were being forced to leave.
Abysmal Service: Despite a sign instructing guests to "wait to be seated," we were left ignored for up to 5 minutes every single time we arrived. The bar wasn't even busy, except for one night.
The Private Event Fiasco: On our final night, the piano bar was closed for a private event with zero warning to hotel guests. After waiting to be seated for a long time, a staff member finally recognized us and told us we had to go to the mezzanine. Once there, a staff member poured us one drink and promptly packed away the rest of the tables and vanished. We couldn't find anyone to order another drink from, so we just went to bed.
Other Amenities & Staff Issues
The Pointless Rooftop: The rooftop bar is only open from 5:00 PM to 10:00 PM. This completely defeats the purpose of a rooftop bar. You can't enjoy the daytime Madrid summer sun, and you are kicked out right after sunset.
Soulless Pool: The pool area was completely devoid of atmosphere and incredibly disappointing.
A Lack of Trust: At both bars, staff never once gave us the option to charge expenses to our room. We were forced to pay on the spot every single time, which felt like management didn't trust their own guests.
Disengaged Staff: Upon arrival, we were offered a lovely glass of Cava at reception. We assumed this hospitality meant they were going to help us with our luggage. Instead, they handed us the drinks and left us to haul our large, heavy suitcases up to the room ourselves.
Overall, the staff here are completely disinterested and disengaged. Save your money and stay elsewhere; UMusic Madrid charges 5-star prices for an experience that barely scratches a subpar 3-star level.
To be fair, the only positive aspect of this hotel is its central location, which allowed us to walk to all the major destinations around Madrid. Beyond that, it is a 3-star property masquerading as a 5-star hotel.
The Room & Cleanliness: Anything But "Deluxe"
Tiny & Dark: There was absolutely nothing "deluxe" about this room; it was tiny.
The "View": Our "courtyard view" was completely misleading. It wasn’t a courtyard at all—it looked directly into two other hotel rooms. Furthermore, it was so dark that it was impossible to tell whether it was sunny or cloudy outside.
Subpar Housekeeping: The cleanliness was unacceptable. The bathroom was dirty, featuring hairs in the bath and black grime all around the space. Worse, the cleaning staff left dirty glasses with wine still in them sitting in our room for days.
Stingy Amenities: Unless explicitly requested, they would only leave one small bottle of water in the room per day for two people.
The Piano Bar: A Series of Broken Promises
We were deeply disappointed by the management and atmosphere of the hotel bars:
No Music: The piano bar promised guaranteed music every night. It did not deliver.
Early Closures & Unwelcoming Vibes: It was advertised to close at 1:00 AM daily. Instead, staff would begin packing away lights and table settings as early as 10:00 PM to prepare for breakfast. It made us feel incredibly unwelcome, to the point where I had to ask staff if we were being forced to leave.
Abysmal Service: Despite a sign instructing guests to "wait to be seated," we were left ignored for up to 5 minutes every single time we arrived. The bar wasn't even busy, except for one night.
The Private Event Fiasco: On our final night, the piano bar was closed for a private event with zero warning to hotel guests. After waiting to be seated for a long time, a staff member finally recognized us and told us we had to go to the mezzanine. Once there, a staff member poured us one drink and promptly packed away the rest of the tables and vanished. We couldn't find anyone to order another drink from, so we just went to bed.
Other Amenities & Staff Issues
The Pointless Rooftop: The rooftop bar is only open from 5:00 PM to 10:00 PM. This completely defeats the purpose of a rooftop bar. You can't enjoy the daytime Madrid summer sun, and you are kicked out right after sunset.
Soulless Pool: The pool area was completely devoid of atmosphere and incredibly disappointing.
A Lack of Trust: At both bars, staff never once gave us the option to charge expenses to our room. We were forced to pay on the spot every single time, which felt like management didn't trust their own guests.
Disengaged Staff: Upon arrival, we were offered a lovely glass of Cava at reception. We assumed this hospitality meant they were going to help us with our luggage. Instead, they handed us the drinks and left us to haul our large, heavy suitcases up to the room ourselves.
Overall, the staff here are completely disinterested and disengaged. Save your money and stay elsewhere; UMusic Madrid charges 5-star prices for an experience that barely scratches a subpar 3-star level.
Family traveller
Comment: 5 Jul 2026
Stayed in: Jul 2026
Amazing hotel!
Excellent hotel with a fantastic location and a fun, stylish design. But above all, what truly makes this hotel stand out is its exceptional service. A special thank you to Eduardo for his outstanding hospitality and for making our stay even more enjoyable. Highly recommended!
Hotel response
Comment: 15 Jul 2026
Dear yinonc2019,
Thank you very much for your wonderful feedback.
We are delighted to hear that you enjoyed our central location, the unique design of the hotel, and, above all, the service provided by our team. Creating memorable experiences for our guests is what inspires us every day.
We are especially grateful for your kind words about Eduardo. We will be sure to share your compliments with him, and we know he will be delighted to hear that he made such a positive impact on your stay.
Thank you for your recommendation. We look forward to welcoming you back to UMusic Hotel Madrid very soon.
Warm regards,
Guest Experience Team – UMusic Hotel Madrid
Thank you very much for your wonderful feedback.
We are delighted to hear that you enjoyed our central location, the unique design of the hotel, and, above all, the service provided by our team. Creating memorable experiences for our guests is what inspires us every day.
We are especially grateful for your kind words about Eduardo. We will be sure to share your compliments with him, and we know he will be delighted to hear that he made such a positive impact on your stay.
Thank you for your recommendation. We look forward to welcoming you back to UMusic Hotel Madrid very soon.
Warm regards,
Guest Experience Team – UMusic Hotel Madrid
Family traveller
IL
Comment: 5 Jul 2026
Stayed in: Jul 2026
Vibrant, relaxed, enjoyable
The most wonderful hotel in Madrid! Everything was perfect and we enjoyed every minute. Lovely rooms and a super trendy hotel design. The breakfast was generous with lots of variety. Everything is super fresh and tasty.
Outstanding hospitality and service. Edoardo from the guest relations made our stay even more wonderful.
Outstanding hospitality and service. Edoardo from the guest relations made our stay even more wonderful.
Hotel response
Comment: 15 Jul 2026
Dear DrRoth,
Thank you so much for your wonderful feedback.
We are truly delighted to hear that you enjoyed every moment of your stay and that our rooms, design, breakfast, and overall atmosphere made your visit to Madrid so special.
It is especially rewarding to know that our hospitality made such a positive impression. We will be delighted to share your kind words with Edoardo, who will be thrilled to know that he helped make your stay even more memorable.
Thank you once again for your recommendation. We look forward to welcoming you back to UMusic Hotel Madrid very soon.
Warm regards,
Guest Experience Team – UMusic Hotel Madrid
Thank you so much for your wonderful feedback.
We are truly delighted to hear that you enjoyed every moment of your stay and that our rooms, design, breakfast, and overall atmosphere made your visit to Madrid so special.
It is especially rewarding to know that our hospitality made such a positive impression. We will be delighted to share your kind words with Edoardo, who will be thrilled to know that he helped make your stay even more memorable.
Thank you once again for your recommendation. We look forward to welcoming you back to UMusic Hotel Madrid very soon.
Warm regards,
Guest Experience Team – UMusic Hotel Madrid
Group traveller
Comment: 2 Jul 2026
Stayed in: Jul 2026
A 5-star hotel
The service, the facilities, the breakfast, the location, the room... everything is excellent. This is the second time we have stayed here, and the truth is that it is becoming our go-to hotel for our visits to Madrid.
Hotel response
Comment: 2 Jul 2026
Estimado David,
¡Muchísimas gracias por compartir su experiencia con nosotros!
Nos llena de satisfacción saber que, una vez más, disfrutó de su estancia y que aspectos como la atención de nuestro equipo, las instalaciones, el desayuno, la ubicación y la habitación estuvieron a la altura de sus expectativas. Es un verdadero honor que UMusic Hotel Madrid se esté convirtiendo en su hotel de referencia en Madrid.
Será un placer darles la bienvenida de nuevo muy pronto.
Saludos cordiales,
Equipo de Guest Experience
UMusic Hotel Madrid
¡Muchísimas gracias por compartir su experiencia con nosotros!
Nos llena de satisfacción saber que, una vez más, disfrutó de su estancia y que aspectos como la atención de nuestro equipo, las instalaciones, el desayuno, la ubicación y la habitación estuvieron a la altura de sus expectativas. Es un verdadero honor que UMusic Hotel Madrid se esté convirtiendo en su hotel de referencia en Madrid.
Será un placer darles la bienvenida de nuevo muy pronto.
Saludos cordiales,
Equipo de Guest Experience
UMusic Hotel Madrid
Excellent location
C. de la Paz, 11, Sol, Madrid, 28012, Spain|0.35 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
12:00
Good to know
Children are welcome at this hotel
Please contact the hotel for details about adding extra beds.
Please contact the hotel for details about adding a cot.
Pets not allowed
Breakfast available
Breakfast options
Western breakfast, Continental breakfast
Breakfast price
R 471 (≈EUR 25)/person
Breakfast times
07:00 - 11:00 from Monday to Sunday
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian. A damage deposit of EUR 100 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property. Please note that there are certain areas of the hotel restricted to children under 16 years of age, we are talking about our "Nota Alta" Rooftop and Pool mainly, making sure that our guests are aware that minors cannot attend these spaces. When booking 9 rooms or more, different policies and additional supplements may apply.
Please note that under Royal Decree 933/2021, effective February 1, 2025, hotels in Spain may request certain personal information at check-in, including but not limited to identification, address, email, and phone number for guests 14 and older, as well as proof of relationship with minors under 14.
This hotel accepts the following payment methods:
Apple Pay
UnionPay QuickPass
Cash
UMusic Hotel Madrid: FAQs
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