NO HOT WATER IN THE ACCOMMODATION 2 DAYS AND WITH A POOPY PEST INSIDE THE UNBEARABLE ROOM THAT FORCED US TO SLEEP WITH THE WINDOW OPEN IN THE MIDDLE OF DECEMBER!!! Horrible experience!!! VERY DISAPPOINTED WITH THE HOTEL, WE WILL NEVER STAY WITH THIS COMPANY AGAIN, NOT RECOMMENDED, HONESTLY THE WORST ACCOMMODATION EXPERIENCE OF OUR LIFE. What you are not taught in the picture is the PLAGUE, poop that the rooms have, it had never happened to me before, a constant rotten smell that did not go away in any way, we lit matches, we ventilated the room... nothing worked, we had to sleep with a window open in the middle of December both nights because it was impossible to sleep otherwise... we warned reception when we entered the room, the girl had already gone up to the 3rd floor, where we were staying, to review an incident in the next room, and we took the opportunity to inform her, but all she told us was that, due to the wind, sometimes they had that smell, and that they could not do anything... Not an attempt to change our rooms, or anything like that, a total and absolute carelessness for the welfare of the clients, the girl did not even dare to enter the room, when we opened the door her face changed and she stayed in the entrance. For greater DISCOMFORT, when we ventilated the room and went to shower after a day of walking in the area, WE DID NOT HAVE HOT WATER, that was the incidence that the receptionist was treating when we saw her in the hallway, BUT SHE DID NOT INFORM US, of course, that would have been to take care and respect the customers, and in this hotel it is seen that it does not style... The reception was already closed, and we found ourselves unable to shower with hot water, but with the need to shower, because we had been walking all day, so we HAD TO SHOWER WITH COLD WATER IN THE MIDDLE OF DECEMBER!!! The next morning we tried to shower again before going to the route we planned, but WE HAD TO SHOWER AGAIN WITH COLD WATER!!! We called reception, where we were attended by a boy who told us "I HAVE ADVISED A TECHNICIAN, KO THERE IS NOTHING ELSE I CAN DO" again no attempt to compensate or solve the incident, total disinterest, not an estimated time to solve the breakdown or anything... that is, we have paid for an accommodation to enjoy the bridge visiting the beautiful villages of Granada and we have been two days, without HOT WATER, which is a BASIC service, and sleeping with an open window so we do not die of asphyxiation by the strong smell of poop that was in the room, and we have not asked or apologized come. We have tried to contact the hotel's private profile on networks, and they have ignored us as well. We are taking the official measures as users, which I am sure the hotel will have news about soon, but we want to alert potential users not to suffer the deception and theft we have suffered, without assistance and without any response from the accommodation. Shameful and outrageous, LOOK FOR ANOTHER ACCOMMODATION, THIS CERTAINLY DOES NOT DESERVE TO BE AMONG YOUR OPTIONS.