Peñiscola Plaza Suites
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Fast facts
Check in from: | 16:00 |
|---|---|
Check out before: | 12:00 |
Pets | Pets not allowed |
Amenities
Wi-Fi
Parking
Air conditioning
Pool
Fitness centre
Spa
More about Peñiscola Plaza Suites
Peñiscola Plaza Suites
Peñíscola Plaza Suites is on Peñíscola’s seafront promenade, on the Costa Azahar, 2.5 km from Benicarló. It has a large outdoor swimming pool, fitness centre, spa and mini golf.
Reviews from 
Group traveller
FR
Comment: 28 Mar 2026
Stayed in: Mar 2026
Excellent hotel
On tour, full board. Everything was perfect, large room, well appointed bathroom. No French channels on television. Impeccable free buffet meals and breakfast.....
Hotel response
Comment: 2 Apr 2026
Bonjour Antoine,
Merci beaucoup d’avoir partagé votre expérience. Nous sommes ravis de savoir que vous avez apprécié la chambre et la qualité de notre buffet. Nous sommes désolés que vous n’ayez pas trouvé de chaînes françaises à la télévision ; nous allons vérifier ce point et prenons note de votre remarque pour de futures améliorations.
Nous espérons vous accueillir à nouveau lors de votre prochaine visite.
Merci beaucoup d’avoir partagé votre expérience. Nous sommes ravis de savoir que vous avez apprécié la chambre et la qualité de notre buffet. Nous sommes désolés que vous n’ayez pas trouvé de chaînes françaises à la télévision ; nous allons vérifier ce point et prenons note de votre remarque pour de futures améliorations.
Nous espérons vous accueillir à nouveau lors de votre prochaine visite.
Family traveller
Comment: 22 Aug 2026
Stayed in: Aug 2026
No security; if you have a problem, forget it, they won't help you.
If you have a problem, they simply give you the runaround; they will say they want to help you but then will deny having said certain things to you. They might even make comments that are out of place or painful for the situation you are in, with 0 empathy. They will not want to check the cameras or will deny that there are any (even though you can see them), so they are fake and there is no real security at the hotel.
You pay 16/18 euros a day for parking without security or working cameras. If you go to the parking lot, you can see cameras on every lamppost, but they are apparently either an illusion or simple decorations, given that if you have a problem, both management and reception will end up telling you they don't have any.
We had come from visiting a nearby animal reserve where we had to take off our earrings, wedding band, and ring. Everything was inside the wallet that was inside the baby stroller bag. Back at the hotel in the parking lot or the Benicarló buffet, the wallet was no longer in the stroller bag and ended up being deposited at reception by a hotel employee. The documents and money were there, but the jewelry had mysteriously disappeared. We asked them to check the cameras and said we were going to file a police report. Pilar at reception told us to check everything first, to wait while she spoke with the buffet staff in case they knew anything more, and that the cameras would be checked the next day because the IT person was not at the hotel. We were told several times that they had spoken with the buffet staff and managers, but surprise, when we asked at the buffet itself, they knew nothing about the matter. By nighttime, they told us they were not going to check the cameras without a police report, a report we hadn't gone to file because we were waiting for them to talk to people they didn't talk to. The next day, we kept insisting that they could check the cameras and find something out, in addition to clarifying why they told us they had spoken with people who later knew nothing about the matter and why they spent hours telling us they were going to check the cameras only to retract it at night. Cristina at the front desk's response, instead of apologizing or checking the cameras once and for all, was to take us to an office where they were assisting people with buffet-to-restaurant changes and say pleasantries to us like "Be thankful you recovered your wallet" (when I was quite affected by the loss of my wedding ring) or "next time we will tell the staff to walk right past if they see any belongings on the floor, that way you won't recover anything."
We filed a report and returned to the hotel with the copy; they told us they did not need it. We asked to speak with management, feeling quite deceived by the changes in their story and hurt by the treatment we received. When the director received us, she did not listen to what we had to say; she simply spoke and gave an unnecessary monologue about how she has been working there for 24 years with several of her staff members. We told her that we would like an apology and that we did not understand the treatment we received or the contradictions regarding checking the cameras, and her response was "if an apology is needed, it will be given," but they did not apologize at any point, and she also started saying that there are no cameras or that she believes there are none.
Positive things:
- Spacious rooms and bathrooms.
- Buffet food generally tasty.
- Juan at the front desk, a great professional who listened to us, was empathetic, quickly resolved a billing error, and was attentive to our needs.
Negative things:
- If you have a problem, they will pretend to help you but they will not, and they will deny things they have told you. Furthermore, you may encounter a lack of empathy, zero desire to listen to you, and no willingness to apologize from the director and the two front desk managers.
- No real security at the hotel, cameras that do not exist even though you see them, or that do not record. You pay for an unmonitored parking lot.
- Buffet plates and cups are often stained when you take them from the stack of supposedly clean dishes.
- There is not much variety of food. They have supposedly themed dinners, but then there are 2 dishes of that theme and that's it. Fruit is scarce; sometimes there was only watermelon at midday.
- Hyper-chlorinated pool and rather cloudy water.
- Little shade and few umbrellas at the pool, in addition to too few lounge chairs for too many guests.
- High drink prices: €3.60 for a liter bottle of water and €2.15 for a glass of Coca-Cola.
You pay 16/18 euros a day for parking without security or working cameras. If you go to the parking lot, you can see cameras on every lamppost, but they are apparently either an illusion or simple decorations, given that if you have a problem, both management and reception will end up telling you they don't have any.
We had come from visiting a nearby animal reserve where we had to take off our earrings, wedding band, and ring. Everything was inside the wallet that was inside the baby stroller bag. Back at the hotel in the parking lot or the Benicarló buffet, the wallet was no longer in the stroller bag and ended up being deposited at reception by a hotel employee. The documents and money were there, but the jewelry had mysteriously disappeared. We asked them to check the cameras and said we were going to file a police report. Pilar at reception told us to check everything first, to wait while she spoke with the buffet staff in case they knew anything more, and that the cameras would be checked the next day because the IT person was not at the hotel. We were told several times that they had spoken with the buffet staff and managers, but surprise, when we asked at the buffet itself, they knew nothing about the matter. By nighttime, they told us they were not going to check the cameras without a police report, a report we hadn't gone to file because we were waiting for them to talk to people they didn't talk to. The next day, we kept insisting that they could check the cameras and find something out, in addition to clarifying why they told us they had spoken with people who later knew nothing about the matter and why they spent hours telling us they were going to check the cameras only to retract it at night. Cristina at the front desk's response, instead of apologizing or checking the cameras once and for all, was to take us to an office where they were assisting people with buffet-to-restaurant changes and say pleasantries to us like "Be thankful you recovered your wallet" (when I was quite affected by the loss of my wedding ring) or "next time we will tell the staff to walk right past if they see any belongings on the floor, that way you won't recover anything."
We filed a report and returned to the hotel with the copy; they told us they did not need it. We asked to speak with management, feeling quite deceived by the changes in their story and hurt by the treatment we received. When the director received us, she did not listen to what we had to say; she simply spoke and gave an unnecessary monologue about how she has been working there for 24 years with several of her staff members. We told her that we would like an apology and that we did not understand the treatment we received or the contradictions regarding checking the cameras, and her response was "if an apology is needed, it will be given," but they did not apologize at any point, and she also started saying that there are no cameras or that she believes there are none.
Positive things:
- Spacious rooms and bathrooms.
- Buffet food generally tasty.
- Juan at the front desk, a great professional who listened to us, was empathetic, quickly resolved a billing error, and was attentive to our needs.
Negative things:
- If you have a problem, they will pretend to help you but they will not, and they will deny things they have told you. Furthermore, you may encounter a lack of empathy, zero desire to listen to you, and no willingness to apologize from the director and the two front desk managers.
- No real security at the hotel, cameras that do not exist even though you see them, or that do not record. You pay for an unmonitored parking lot.
- Buffet plates and cups are often stained when you take them from the stack of supposedly clean dishes.
- There is not much variety of food. They have supposedly themed dinners, but then there are 2 dishes of that theme and that's it. Fruit is scarce; sometimes there was only watermelon at midday.
- Hyper-chlorinated pool and rather cloudy water.
- Little shade and few umbrellas at the pool, in addition to too few lounge chairs for too many guests.
- High drink prices: €3.60 for a liter bottle of water and €2.15 for a glass of Coca-Cola.
Hotel response
Comment: 28 Aug 2026
Apreciado/a Sr/Sra.,
Agradecemos que haya compartido su experiencia y lamentamos sinceramente la pérdida de objetos que, como nos indica, tenían un importante valor sentimental para ustedes.
No obstante, consideramos necesario aclarar algunos aspectos de su comentario. La cartera fue encontrada en el parking exterior por un empleado del establecimiento, quien la entregó en recepción siguiendo el procedimiento establecido. En el momento de su entrega constaban dinero y documentación, pero no nos consta la presencia de la alianza, ni de los pendientes que usted menciona. Por ello, no disponemos de ninguna evidencia que permita afirmar que dichos objetos se encontraban en la cartera cuando fue encontrada ni, mucho menos, que fueran retirados por algún miembro de nuestro equipo.
Respecto a la videovigilancia, el establecimiento debe respetar, tanto la normativa aplicable como los procedimientos de seguridad y protección de datos. Por este motivo, no podemos facilitar públicamente información sobre la ubicación, cobertura, funcionamiento o acceso a las imágenes. La existencia de cámaras no implica que cualquier empleado pueda acceder a ellas, ni que puedan facilitarse directamente a un cliente. Cuando corresponde, las imágenes se ponen a disposición de las autoridades competentes por los cauces establecidos.
También queremos aclarar, que su situación fue atendida por diferentes miembros de nuestro equipo, incluyendo supervisión, coordinación y Subdirección, con el objetivo de ayudarles y gestionar la información disponible. Lamentamos si, en algún momento, la atención recibida no fue percibida como esperaban. La disculpa que se le trasladó personalmente por parte de la Subdirección fue una muestra de empatía ante el malestar que estaba viviendo y no un reconocimiento de una actuación incorrecta por parte del establecimiento o de nuestro personal.
Respetamos plenamente su derecho a expresar su experiencia y a presentar las reclamaciones que considere oportunas. De hecho, se le facilitó la correspondiente hoja oficial de reclamaciones, que será atendida formalmente por los cauces establecidos.
Sentimos sinceramente la situación y, especialmente, el valor sentimental de los objetos cuya pérdida nos comunica. Sin embargo, no podemos aceptar como hechos probados, afirmaciones relativas a una supuesta sustracción por parte de empleados, negligencia del establecimiento o una negativa deliberada a colaborar, ya que no existe evidencia que permita sostenerlas.
Por último, agradecemos especialmente que haya reconocido la atención de Juan. Tanto él como el resto del equipo trataron de ayudarles durante una situación que entendemos que fue especialmente desagradable para ustedes.
Muchas gracias por su atención.
Agradecemos que haya compartido su experiencia y lamentamos sinceramente la pérdida de objetos que, como nos indica, tenían un importante valor sentimental para ustedes.
No obstante, consideramos necesario aclarar algunos aspectos de su comentario. La cartera fue encontrada en el parking exterior por un empleado del establecimiento, quien la entregó en recepción siguiendo el procedimiento establecido. En el momento de su entrega constaban dinero y documentación, pero no nos consta la presencia de la alianza, ni de los pendientes que usted menciona. Por ello, no disponemos de ninguna evidencia que permita afirmar que dichos objetos se encontraban en la cartera cuando fue encontrada ni, mucho menos, que fueran retirados por algún miembro de nuestro equipo.
Respecto a la videovigilancia, el establecimiento debe respetar, tanto la normativa aplicable como los procedimientos de seguridad y protección de datos. Por este motivo, no podemos facilitar públicamente información sobre la ubicación, cobertura, funcionamiento o acceso a las imágenes. La existencia de cámaras no implica que cualquier empleado pueda acceder a ellas, ni que puedan facilitarse directamente a un cliente. Cuando corresponde, las imágenes se ponen a disposición de las autoridades competentes por los cauces establecidos.
También queremos aclarar, que su situación fue atendida por diferentes miembros de nuestro equipo, incluyendo supervisión, coordinación y Subdirección, con el objetivo de ayudarles y gestionar la información disponible. Lamentamos si, en algún momento, la atención recibida no fue percibida como esperaban. La disculpa que se le trasladó personalmente por parte de la Subdirección fue una muestra de empatía ante el malestar que estaba viviendo y no un reconocimiento de una actuación incorrecta por parte del establecimiento o de nuestro personal.
Respetamos plenamente su derecho a expresar su experiencia y a presentar las reclamaciones que considere oportunas. De hecho, se le facilitó la correspondiente hoja oficial de reclamaciones, que será atendida formalmente por los cauces establecidos.
Sentimos sinceramente la situación y, especialmente, el valor sentimental de los objetos cuya pérdida nos comunica. Sin embargo, no podemos aceptar como hechos probados, afirmaciones relativas a una supuesta sustracción por parte de empleados, negligencia del establecimiento o una negativa deliberada a colaborar, ya que no existe evidencia que permita sostenerlas.
Por último, agradecemos especialmente que haya reconocido la atención de Juan. Tanto él como el resto del equipo trataron de ayudarles durante una situación que entendemos que fue especialmente desagradable para ustedes.
Muchas gracias por su atención.
Anonymous traveller
Comment: 16 May 2026
Stayed in: May 2026
My stay at ZT Peñiscola was just ok. The grounds were very nice but that’s all i can say. The staff has an attitude. The buffet is by assigned times. I was given a specific buffet with a very specific time, with about 200 other guests. We all had to lined up in order to get in for dinner. Of all the resorts i have ever been to, i was never given an assigned time slot. Usually buffets are open 2-3 hours per meal and you go as you wish. The food selection was minimal and average at best. Most of the time it was lukewarm. The pool and jacuzzi are not heated, so that was also a downside. To be honest, not sure i would return to this resort.
Anonymous traveller
Comment: 26 Mar 2026
Stayed in: Mar 2026
Nice hotel.The only thing that let it down was the reception staff...plenty of staff but very slow in attending to customers. Should have a tips box in dining rooms as staff are excellent
Family traveller
BE
Comment: 31 Dec 2025
Stayed in: Dec 2025
Good location if you have a car
Good location close to the sea and the big swimming pool are especially important in summer. Hotel is 10 to 15 min by car and 1 hour on foot from Peniscola. Hotel attracts mainly tourists who stay there for half or full board. Most activities for those tourists do not happen in wintertime.
Buffet breakfast is huge but of average quality. WiFi quality is also average.
Rooms are spacious and most have two large double beds.
Buffet breakfast is huge but of average quality. WiFi quality is also average.
Rooms are spacious and most have two large double beds.
Hotel response
Comment: 13 Mar 2026
Good afternoon Robert,
Thank you very much for sharing your experience. We are pleased to know that you positively valued the hotel’s location, the spaciousness of the rooms, and our facilities.
We also take note of your comments regarding the breakfast, WiFi, and activities outside the summer season, as they help us continue improving our services.
We hope to have the opportunity to welcome you again in the future.
Thank you very much for sharing your experience. We are pleased to know that you positively valued the hotel’s location, the spaciousness of the rooms, and our facilities.
We also take note of your comments regarding the breakfast, WiFi, and activities outside the summer season, as they help us continue improving our services.
We hope to have the opportunity to welcome you again in the future.
Location
Avenida Papa Luna, 156, Peñíscola, 12598, Spain|4.27 km from city centre
Check in and check out
Check in from:
16:00
Check out before:
12:00
Good to know
Pets not allowed
Please note that under Royal Decree 933/2021, effective February 1, 2025, hotels in Spain may request certain personal information at check-in, including but not limited to identification, address, email, and phone number for guests 14 and older, as well as proof of relationship with minors under 14.
Please contact the hotel for details about adding extra beds.
Peñiscola Plaza Suites: FAQs
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