Be Live Experience Orotava
+ 70
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 12:00 |
Pets | Pets not allowed |
Amenities
Wi-Fi
Air conditioning
Pool
Fitness centre
Front desk 24 hour
Restaurant
More about Be Live Experience Orotava
Be Live Experience Orotava
The Be Live Experience Orotava is situated in Puerto de la Cruz, 200 metres from the beach and Lago Martianez. It offers modern accommodation with sea or mountain views.
Reviews from 
Family traveller
Comment: 13 Jul 2026
An honest review from a family that is realistic and isn't one of those people who find fault with everything
This review is coming from someone here right now with her daughter we have been here a week so far let's start with the negatives the pool needs a little mantinance some of the tiles are coming off fix this and it will be a great hotel it doesn't affect the pools use the entertainment is hit and miss the food is pretty good my daughter is a fussy eater but we enjoy the food they have a good selection and we haven't had to eat out so we fussy eaters have found something we like the rooms are clean and tidy the beds are so comfy the staff are really nice there are shops and bars close by the beach is a bit of a let down but the hotel its self I would definitely visit again this review is from someone who is realistic and doesn't expect 5 star hotel for this price but its definitely one I would come again to we have had no issues only fault is a few pool tiles come off but doesn't affect use fix this and the hotel would be great
Hotel response
Comment: 7 Aug 2026
Dear Jade,
We appreciate your candid feedback; thank you.
We're thrilled you and your daughter enjoyed our diverse dining options and found our rooms spotlessly clean with comfy beds, our team takes pride in creating cozy spaces for families.
Your note about the pool tiles is appreciated; we prioritize regular maintenance while keeping facilities accessible, and this feedback helps us plan improvements.
It's wonderful you liked our central location near shops and local attractions like Lago Martiánez, and that our staff made your stay pleasant. We're glad you recognized the value we offer for a memorable Tenerife experience!
We all hope to welcome you back in the future.
Best wishes,
Be Live Experience Orotava
We appreciate your candid feedback; thank you.
We're thrilled you and your daughter enjoyed our diverse dining options and found our rooms spotlessly clean with comfy beds, our team takes pride in creating cozy spaces for families.
Your note about the pool tiles is appreciated; we prioritize regular maintenance while keeping facilities accessible, and this feedback helps us plan improvements.
It's wonderful you liked our central location near shops and local attractions like Lago Martiánez, and that our staff made your stay pleasant. We're glad you recognized the value we offer for a memorable Tenerife experience!
We all hope to welcome you back in the future.
Best wishes,
Be Live Experience Orotava
Family traveller
Comment: 15 Aug 2026
Be live experience Orotava! Should be called survive the experience!
I don't normally review but I can not let another family experience this hotel, rated as a 4 star hotel more like a 2 star! rooms very worn and dated, very basic facilities, swimming pool tiles missing from pool steps and pool floor but left in pool also note the bar closes at 11pm, no mini bar in room or tea and coffee making facilities in room either!
A couple of weeks before travelling I contacted to arrange to hire wheelchair, hotel did not respond to my two emails and one left voicemail mail requesting to hire a wheelchair so had to take my own in the end which got damaged in transit, while on holiday found a hire company 14minute walk from hotel for £10 day so do not know why my emails were ignored, I booked three rooms two doubles and a twin room for my daughter and son, older daughter and partner, easyJet called through to hotel to make sure rooms were altogether as a family when I booked the holiday, when we arrived we were on different floors, one double and two twin rooms I explained easyJet called through to arrange, I was told abruptly by reception " EasyJet do
not get a say"
All inclusive Food looked good but I became unwell and ended up in hospital after two days, only had bottle water no ice in drinks and only eaten at hotel until after hospital, all my family felt unwell at some point during holiday, my daughter spoke to reception to say I needed to go to hospital they gave my daughter a map and contact number, no concern or follow up from hotel after returning from hospital, other guests were also admitted to hospital during our stay, only positive comments I can make are the restaurant staff were friendly and worked so hard day and night also our lady that cleaned our room during our stay was very good and worked hard too.
Easy Jet need to have better inspections of hotels before offering to their customers.
Very disappointing holiday and ruined our experience of all inclusive holidays
A couple of weeks before travelling I contacted to arrange to hire wheelchair, hotel did not respond to my two emails and one left voicemail mail requesting to hire a wheelchair so had to take my own in the end which got damaged in transit, while on holiday found a hire company 14minute walk from hotel for £10 day so do not know why my emails were ignored, I booked three rooms two doubles and a twin room for my daughter and son, older daughter and partner, easyJet called through to hotel to make sure rooms were altogether as a family when I booked the holiday, when we arrived we were on different floors, one double and two twin rooms I explained easyJet called through to arrange, I was told abruptly by reception " EasyJet do
not get a say"
All inclusive Food looked good but I became unwell and ended up in hospital after two days, only had bottle water no ice in drinks and only eaten at hotel until after hospital, all my family felt unwell at some point during holiday, my daughter spoke to reception to say I needed to go to hospital they gave my daughter a map and contact number, no concern or follow up from hotel after returning from hospital, other guests were also admitted to hospital during our stay, only positive comments I can make are the restaurant staff were friendly and worked so hard day and night also our lady that cleaned our room during our stay was very good and worked hard too.
Easy Jet need to have better inspections of hotels before offering to their customers.
Very disappointing holiday and ruined our experience of all inclusive holidays
Couple
Comment: 6 Aug 2026
August 2026
On arrival reception was clean & well kept, check in was quite simple, the room is as it shows in the photos, shower could be more powerful & aircon is very efficient so waking in the night boiling hot. The pool is quite small but wasnt a problem as it had quiet times with minimal people in there. The sunbeds are extremely uncomfortable, no mattresses so basically laying on the frame. I personally also found the beds in the room u comfortable. Never went in for lunch during our stay, had snacks around the people which were hit & miss & we ate out are last 4 evenings as we struggled with the food choices in the evening, restaurants very close so not a problem, beach very close can see the sea from the room although the beach is very black & extremely rocky so hard to have a beach day . Shopping centre literally across the road, evening entertainment in my opinion is very poor its basically a solo singer from 9:30 ish no actual show.
Hotel response
Comment: 7 Aug 2026
Dear Karen,
We are grateful for the time you took to review your recent visit to our hotel.
We're delighted you appreciated our central location near the beach and shops, along with our smooth check-in process.
We note your comments about bed comfort and will review this feedback with our team.
Our pool's size is designed for intimate relaxation during quieter periods you experienced. While volcanic beaches are indeed rocky, nearby Playa Martiánez offers safer swimming conditions.
Evening entertainment focuses on creating ambient experiences, though we understand preferences vary.
We do hope to have the opportunity to welcome you back in the future.
Best regards,
Be Live Experience Orotava
We are grateful for the time you took to review your recent visit to our hotel.
We're delighted you appreciated our central location near the beach and shops, along with our smooth check-in process.
We note your comments about bed comfort and will review this feedback with our team.
Our pool's size is designed for intimate relaxation during quieter periods you experienced. While volcanic beaches are indeed rocky, nearby Playa Martiánez offers safer swimming conditions.
Evening entertainment focuses on creating ambient experiences, though we understand preferences vary.
We do hope to have the opportunity to welcome you back in the future.
Best regards,
Be Live Experience Orotava
Family traveller
Comment: 15 Jul 2026
Experience
Terrible hotel, dirty, old, bad smell in the rooms, drinks at the "little pool" in paper cups, the plastic cups were for those who "pay," I wasn't going for free. In short, a disaster. They could give me a stay for free and I wouldn't want it. In the dining room we were dying of heat, in the music lounge the same, bathrooms with the kids full of hair, smelly beds... etc... etc...
, the only ones who are saved are the dining room and bar staff and Adriana, that girl does everything she can to turn a very boring stay into a slightly more pleasant one. I WOULD NEVER GO BACK. IT HAS TOO MANY STARS
, the only ones who are saved are the dining room and bar staff and Adriana, that girl does everything she can to turn a very boring stay into a slightly more pleasant one. I WOULD NEVER GO BACK. IT HAS TOO MANY STARS
Family traveller
Comment: 6 Jul 2026
Stayed in: Jun 2026
Well-located hotel but dining needs improvement
The hotel is very well located and really close to the center with its shops, restaurants, and bars. It is very clean and the staff is very friendly and welcoming.
However, there are a few small negative points; the staff really did not speak French except for one young man, fortunately for the last two days, even though there were French people in the hotel, so it was a bit complicated when we needed information. Regarding the all-inclusive, I found it surprising that we were not entitled to a picnic basket for lunch when we left for the day, as is usually the case in all hotels... It is also strange that we have to pay for drinks after 11 PM, also a shame about the lack of variety in the meals, and the visual look was not great either, not a real paella in 1 week, the quantity was more or less there but that's it, very pleasant hotel but a shame about these little things...
However, there are a few small negative points; the staff really did not speak French except for one young man, fortunately for the last two days, even though there were French people in the hotel, so it was a bit complicated when we needed information. Regarding the all-inclusive, I found it surprising that we were not entitled to a picnic basket for lunch when we left for the day, as is usually the case in all hotels... It is also strange that we have to pay for drinks after 11 PM, also a shame about the lack of variety in the meals, and the visual look was not great either, not a real paella in 1 week, the quantity was more or less there but that's it, very pleasant hotel but a shame about these little things...
Hotel response
Comment: 14 Jul 2026
Chère Patricia,
Merci pour ce commentaire constructif.
Votre satisfaction quant à notre emplacement idéal et l'accueil de notre équipe nous encourage.
Nous prenons note de vos observations sur la communication linguistique et les spécificités de notre restauration, sachant que nos buffets proposent chaque jour des plats frais et variés avec des options sur demande.
Votre compréhension concernant nos mesures écoresponsables est appréciée.
Nous espérons vous revoir pour une expérience sans fausse note.
Cordialement,
Be Live Experience Orotava
Merci pour ce commentaire constructif.
Votre satisfaction quant à notre emplacement idéal et l'accueil de notre équipe nous encourage.
Nous prenons note de vos observations sur la communication linguistique et les spécificités de notre restauration, sachant que nos buffets proposent chaque jour des plats frais et variés avec des options sur demande.
Votre compréhension concernant nos mesures écoresponsables est appréciée.
Nous espérons vous revoir pour une expérience sans fausse note.
Cordialement,
Be Live Experience Orotava
Very good location
Av. Aguilar y Quesada, 3, Puerto de la Cruz, 38400, Spain|0.37 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
12:00
Good to know
Pets not allowed
Please note that under Royal Decree 933/2021, effective February 1, 2025, hotels in Spain may request certain personal information at check-in, including but not limited to identification, address, email, and phone number for guests 14 and older, as well as proof of relationship with minors under 14.
Please contact the hotel for details about adding extra beds.
Be Live Experience Orotava: FAQs
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