Barceló Punta Umbría Beach Resort
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 12:00 |
Pets | Pets not allowed |
Amenities
Wi-Fi
Parking
Air conditioning
Pool
Fitness centre
Spa
More about Barceló Punta Umbría Beach Resort
Barceló Punta Umbría Beach Resort
Barceló Punta Umbría Beach Resort is a resort set 200 metres from Punta Umbria Beach. It features 4 large outdoor swimming pools, 4 splash pools, a spa and a selection of restaurants.
Reviews from 
Family traveller
Comment: 7 Aug 2026
Stayed in: Aug 2026
My Honest Review
My mom and I recently stayed at Barcelo Punta Umbría Beach Resort and, while we had an enjoyable holiday overall, there were several things that stopped it from being a higher-rated experience.
The hotel itself is very clean, with our room cleaned every day without fail and fresh towels provided daily. The white bed linen was a nice touch, and all of the staff we encountered were polite and friendly. The pool is a good size with plenty of sunbeds available. As we’re British, we were up early each morning expecting the usual rush to reserve sunbeds, but we quickly realised there was no need. There were still plenty available until around 10:30am, which was a pleasant surprise. There are also four buffet restaurants offering plenty of variety, and the air-conditioned gym had decent equipment.
Unfortunately, there were quite a few downsides. The location is fairly isolated with very little nearby, and the hotel itself is huge (around 1km long), so walking between facilities can take a while and may not be suitable for guests with mobility issues.
The entertainment wasn’t really aimed at international guests. Everything, including the bingo, was entirely in Spanish with no translation, making it difficult for non-Spanish speakers to enjoy. Entertainment also didn’t begin until around 11pm, which felt far too late for us.
Meal times also cater more to Spanish schedules, with the first dinner sitting starting at 8pm and continuing until 11pm. The choice of cocktails and alcoholic drinks was also quite limited.
The pool rules are fairly strict. You can only leave your sunbed unattended for 30 minutes before your belongings may be moved, and inflatables aren’t allowed in the pool.
One thing worth mentioning is that you’re allocated a different buffet restaurant each evening on a rotating basis. We were able to change ours at reception without any issues, although we did speak to other guests who weren’t as lucky.
Another disappointment was the lack of a comfortable indoor lounge or lobby to relax in during the evenings. Instead, everyone sits outside on hard plastic chairs, which become quite uncomfortable after a while.
Overall, my mom and I had a lovely break and the hotel is undeniably clean, well-maintained, and staffed by friendly people. However, it doesn’t feel particularly geared towards British or other international guests due to the lack of translated entertainment, very late dining and entertainment times, and a few restrictive policies.
The hotel itself is very clean, with our room cleaned every day without fail and fresh towels provided daily. The white bed linen was a nice touch, and all of the staff we encountered were polite and friendly. The pool is a good size with plenty of sunbeds available. As we’re British, we were up early each morning expecting the usual rush to reserve sunbeds, but we quickly realised there was no need. There were still plenty available until around 10:30am, which was a pleasant surprise. There are also four buffet restaurants offering plenty of variety, and the air-conditioned gym had decent equipment.
Unfortunately, there were quite a few downsides. The location is fairly isolated with very little nearby, and the hotel itself is huge (around 1km long), so walking between facilities can take a while and may not be suitable for guests with mobility issues.
The entertainment wasn’t really aimed at international guests. Everything, including the bingo, was entirely in Spanish with no translation, making it difficult for non-Spanish speakers to enjoy. Entertainment also didn’t begin until around 11pm, which felt far too late for us.
Meal times also cater more to Spanish schedules, with the first dinner sitting starting at 8pm and continuing until 11pm. The choice of cocktails and alcoholic drinks was also quite limited.
The pool rules are fairly strict. You can only leave your sunbed unattended for 30 minutes before your belongings may be moved, and inflatables aren’t allowed in the pool.
One thing worth mentioning is that you’re allocated a different buffet restaurant each evening on a rotating basis. We were able to change ours at reception without any issues, although we did speak to other guests who weren’t as lucky.
Another disappointment was the lack of a comfortable indoor lounge or lobby to relax in during the evenings. Instead, everyone sits outside on hard plastic chairs, which become quite uncomfortable after a while.
Overall, my mom and I had a lovely break and the hotel is undeniably clean, well-maintained, and staffed by friendly people. However, it doesn’t feel particularly geared towards British or other international guests due to the lack of translated entertainment, very late dining and entertainment times, and a few restrictive policies.
Hotel response
Comment: 8 Aug 2026
Dear Jet,
Many thanks for your valuable feedback.
We are delighted you appreciated our high standards of cleanliness and the daily refresh of your room. Our team takes pride in maintaining welcoming spaces, and it’s wonderful to hear their efforts contributed positively to your stay. The pool’s accessibility and variety of dining options are also aspects we strive to perfect for all guests.
However, we are sincerely sorry that some aspects of your stay did not meet your expectations. We understand that the cultural orientation of our evening activities and dining schedules may not align with all preferences, and we regret any inconvenience this caused. While our layout aims to blend harmoniously with the natural surroundings, we acknowledge it may present challenges for some visitors.
Nonetheless, we’re glad you found value in our gym facilities and flexible dining arrangements. Your ability to adjust restaurant allocations reflects our commitment to accommodating guest preferences where possible.
We hope to welcome you back again in the future.
Best wishes,
Jose Manuel Calvo Arroyo
Director general
Barceló Punta Umbría Beach Resort
Many thanks for your valuable feedback.
We are delighted you appreciated our high standards of cleanliness and the daily refresh of your room. Our team takes pride in maintaining welcoming spaces, and it’s wonderful to hear their efforts contributed positively to your stay. The pool’s accessibility and variety of dining options are also aspects we strive to perfect for all guests.
However, we are sincerely sorry that some aspects of your stay did not meet your expectations. We understand that the cultural orientation of our evening activities and dining schedules may not align with all preferences, and we regret any inconvenience this caused. While our layout aims to blend harmoniously with the natural surroundings, we acknowledge it may present challenges for some visitors.
Nonetheless, we’re glad you found value in our gym facilities and flexible dining arrangements. Your ability to adjust restaurant allocations reflects our commitment to accommodating guest preferences where possible.
We hope to welcome you back again in the future.
Best wishes,
Jose Manuel Calvo Arroyo
Director general
Barceló Punta Umbría Beach Resort
Family traveller
PT
Comment: 27 Aug 2026
Stayed in: Aug 2026
Bad
Poor food, poor room cleaning, poor reception service, groups of people creating troubles and is dirty place.
Don’t go.
Reception told me that we can park outside for free, got a fine…
However the animation team were super good.
Don’t go.
Reception told me that we can park outside for free, got a fine…
However the animation team were super good.
Hotel response
Comment: 28 Aug 2026
Dear Daniel,
Thank you for sharing your point of view.
We are delighted to hear that our animation team made such a positive impression during your stay.
That said, we are truly sorry to hear that several aspects of your stay did not meet your expectations. We understand your disappointment with the dining experience, the upkeep of your room and the service at reception. Our team strives to maintain a welcoming and well-kept environment, and we regret that this was not the impression you took away. The hotel does offer paid parking for guests, and our reception team is always available to clarify the options and associated charges to avoid any confusion. We also regret any disturbance caused by other guests and are sorry that the solutions provided during your stay were not satisfactory.
Finally, it means a lot that you took the time to highlight the entertainment team's efforts, and we will be sure to share your kind words with them.
We hope that you will allow us the opportunity of providing you with an improved stay in future.
Best regards,
Jose Manuel Calvo Arroyo
Director general
Barceló Punta Umbría Beach Resort
Thank you for sharing your point of view.
We are delighted to hear that our animation team made such a positive impression during your stay.
That said, we are truly sorry to hear that several aspects of your stay did not meet your expectations. We understand your disappointment with the dining experience, the upkeep of your room and the service at reception. Our team strives to maintain a welcoming and well-kept environment, and we regret that this was not the impression you took away. The hotel does offer paid parking for guests, and our reception team is always available to clarify the options and associated charges to avoid any confusion. We also regret any disturbance caused by other guests and are sorry that the solutions provided during your stay were not satisfactory.
Finally, it means a lot that you took the time to highlight the entertainment team's efforts, and we will be sure to share your kind words with them.
We hope that you will allow us the opportunity of providing you with an improved stay in future.
Best regards,
Jose Manuel Calvo Arroyo
Director general
Barceló Punta Umbría Beach Resort
Other
Comment: 27 Aug 2026
Stayed in: Aug 2026
Sweet August Month
My experience at the Barcelo Beach Resort hotel was reasonable.
Either the number of sun loungers by the pools is not compatible with the number of guests, or there is a failure in the control that the hotel claims to have. Every day I saw people with children without a chair, until one day it was me, not a single chair available. It was either sunscreen, or a book, or a bracelet, or towels that occupied them. Clearly it was not a good experience here. The animation team is phenomenal, but the waiters, for the most part, are just working, except for one or two older ones who go the extra mile, like Susana from the kitchen, phenomenal. In August there are queues for everything, at the bars outside and at lunch. The longest queues, with more than 30 people waiting, are at lunch, the queues at the pool bars are shorter. The hotel facilities are incredible, they are luxurious, the staff is mostly new and not very problem-oriented. Regarding the chairs, I gave feedback at reception immediately, saying that there wasn't a person in charge of the pool area and that perhaps that's why there weren't chairs available, and they only apologized instead of calling and asking for the person to come to the location, which ended up happening after my suggestion.
The restaurants are huge, the pools too, and the rooms are just as good.
I don't recommend going there in August.
Either the number of sun loungers by the pools is not compatible with the number of guests, or there is a failure in the control that the hotel claims to have. Every day I saw people with children without a chair, until one day it was me, not a single chair available. It was either sunscreen, or a book, or a bracelet, or towels that occupied them. Clearly it was not a good experience here. The animation team is phenomenal, but the waiters, for the most part, are just working, except for one or two older ones who go the extra mile, like Susana from the kitchen, phenomenal. In August there are queues for everything, at the bars outside and at lunch. The longest queues, with more than 30 people waiting, are at lunch, the queues at the pool bars are shorter. The hotel facilities are incredible, they are luxurious, the staff is mostly new and not very problem-oriented. Regarding the chairs, I gave feedback at reception immediately, saying that there wasn't a person in charge of the pool area and that perhaps that's why there weren't chairs available, and they only apologized instead of calling and asking for the person to come to the location, which ended up happening after my suggestion.
The restaurants are huge, the pools too, and the rooms are just as good.
I don't recommend going there in August.
Hotel response
Comment: 28 Aug 2026
Dear Carlos,
We thank you for taking the time to provide us with your feedback.
It is wonderful to know that our animation team and Susana from the kitchen left such a positive impression on you. We are also delighted that you found our facilities luxurious, from the spacious restaurants and pools to the well-appointed rooms, all of which we have designed with your comfort in mind.
However, we are sincerely sorry that some aspects of your stay did not meet your expectations. The situation you described regarding the pool area is one we take seriously, and we regret that the solutions provided during your stay were not satisfactory. August is indeed a particularly busy period, and we understand how frustrating it can be when services feel stretched. Your feedback about the waiting times and the service from some of our team members has been noted, as we always strive to offer a warm and attentive experience to every guest.
Nonetheless, we are pleased that the generous proportions of our dining venues, pool areas and accommodations contributed positively to your visit. Finally, we are especially proud that Susana's dedication stood out to you, and we will make sure her efforts are recognised.
We hope to provide you with a more enjoyable stay in the future.
Kind regards,
Jose Manuel Calvo Arroyo
Director general
Barceló Punta Umbría Beach Resort
We thank you for taking the time to provide us with your feedback.
It is wonderful to know that our animation team and Susana from the kitchen left such a positive impression on you. We are also delighted that you found our facilities luxurious, from the spacious restaurants and pools to the well-appointed rooms, all of which we have designed with your comfort in mind.
However, we are sincerely sorry that some aspects of your stay did not meet your expectations. The situation you described regarding the pool area is one we take seriously, and we regret that the solutions provided during your stay were not satisfactory. August is indeed a particularly busy period, and we understand how frustrating it can be when services feel stretched. Your feedback about the waiting times and the service from some of our team members has been noted, as we always strive to offer a warm and attentive experience to every guest.
Nonetheless, we are pleased that the generous proportions of our dining venues, pool areas and accommodations contributed positively to your visit. Finally, we are especially proud that Susana's dedication stood out to you, and we will make sure her efforts are recognised.
We hope to provide you with a more enjoyable stay in the future.
Kind regards,
Jose Manuel Calvo Arroyo
Director general
Barceló Punta Umbría Beach Resort
Family traveller
Comment: 28 Jul 2026
Stayed in: Jul 2026
Nice hotel but don’t go if your British
I have not long returned back from an 11 nights stay here and I have a very mixed opinion on this hotel.
I will start with the negatives, this hotel is not catered for English customers what so ever to the point where as a family we began to feel very unwelcome here by hotel staff but also guest. The day we arrived we had been travelling since 2am the reception was very busy and had to wait ages to finally be seen when we did get to the desk the lady didn’t speak English so had to wait for her to find someone who did. We had 2 rooms and were told that only one was read and to come back at 3pm for the second (this was around 1pm). Me and my mom went and sat in the bar and got a drink while we waited. When going back at 3 we were told again it wasn’t ready. We sat waiting till around 4 when again said it wasn’t ready. After complaining a 3rd time they realised the key had be sat on the side the entire time so as you can imagine this was not a great start.
As the holiday progressed it became very clear to us that the hotel was mainly for Spanish customers, every part of the entertainment was done only in Spanish luckily we weren’t travelling with young children if you are I really do not reccomend coming here as they will be very bored. The hotel does put on lots of entertainment but as it’s only done in Spanish we are not able to get involved. One of the days we tried to get involved with the bingo we were told to listen for the numbers in English but they just forgot to say them in English so we gave up. Some of the staff in the bars also made us feel very unwelcome it was difficult to even order a basic drink it felt like they just didn’t want to talk to us. One member of the bar staff told me he didn’t speak English but later that day I heard him speaking fluent English to two girls who I believe weren’t English. In saying this there was a man working on the pool bar who spoke very good English and was very friendly and helpful.
While this isn’t something the hotel can manage but something worth pointing out the guest at this hotel are point blank very rude. They make it very clear they do not want the English there. From pushing in front of us in the restaurants to giving us dirty looks and staring , it got to a point where we felt very uncomfortable.
We did take our concerns to the hotels guest manager a young lady and a man ( I can’t remember there names) who are the two nicest people in the hotel, they took note to our issues and really showed an understanding and to apologise they did send us some cakes / treats to our room which was a very nice gesture. I’d like to give a big thank you to them for listening to us and understanding our issues. They did say they are going to do there best to be more inclusive for English customers in the upcoming season.
Now for the positives as it’s not all bad. The hotel itself is beautiful the grounds and pools are stunning with lots of sunbeds to pick from , always kept clean and tidy as well. There are 4 restaurants and you are put on a rotation of these each one offering something different which was nice as it never felt repetitive, you can also change your resturant any nights if you wish to. The food was very very good some of the best food I’ve had at an all inclusive. The rooms were also loverly and comfortable.
I udnerand that being in Spain it’s not the staffs fault for not talking in English but at the end of the day this hotel is offered to English people therefore it would be nice if we were included and made to feel welcome.
Oversell I won’t be returning to this hotel and if im honest due to the rudeness and hostile reception from staff and guests it’s put me off coming back to Spain.
I really do hope things change here but I do think it should just be taken off English travel sites all together.
I will start with the negatives, this hotel is not catered for English customers what so ever to the point where as a family we began to feel very unwelcome here by hotel staff but also guest. The day we arrived we had been travelling since 2am the reception was very busy and had to wait ages to finally be seen when we did get to the desk the lady didn’t speak English so had to wait for her to find someone who did. We had 2 rooms and were told that only one was read and to come back at 3pm for the second (this was around 1pm). Me and my mom went and sat in the bar and got a drink while we waited. When going back at 3 we were told again it wasn’t ready. We sat waiting till around 4 when again said it wasn’t ready. After complaining a 3rd time they realised the key had be sat on the side the entire time so as you can imagine this was not a great start.
As the holiday progressed it became very clear to us that the hotel was mainly for Spanish customers, every part of the entertainment was done only in Spanish luckily we weren’t travelling with young children if you are I really do not reccomend coming here as they will be very bored. The hotel does put on lots of entertainment but as it’s only done in Spanish we are not able to get involved. One of the days we tried to get involved with the bingo we were told to listen for the numbers in English but they just forgot to say them in English so we gave up. Some of the staff in the bars also made us feel very unwelcome it was difficult to even order a basic drink it felt like they just didn’t want to talk to us. One member of the bar staff told me he didn’t speak English but later that day I heard him speaking fluent English to two girls who I believe weren’t English. In saying this there was a man working on the pool bar who spoke very good English and was very friendly and helpful.
While this isn’t something the hotel can manage but something worth pointing out the guest at this hotel are point blank very rude. They make it very clear they do not want the English there. From pushing in front of us in the restaurants to giving us dirty looks and staring , it got to a point where we felt very uncomfortable.
We did take our concerns to the hotels guest manager a young lady and a man ( I can’t remember there names) who are the two nicest people in the hotel, they took note to our issues and really showed an understanding and to apologise they did send us some cakes / treats to our room which was a very nice gesture. I’d like to give a big thank you to them for listening to us and understanding our issues. They did say they are going to do there best to be more inclusive for English customers in the upcoming season.
Now for the positives as it’s not all bad. The hotel itself is beautiful the grounds and pools are stunning with lots of sunbeds to pick from , always kept clean and tidy as well. There are 4 restaurants and you are put on a rotation of these each one offering something different which was nice as it never felt repetitive, you can also change your resturant any nights if you wish to. The food was very very good some of the best food I’ve had at an all inclusive. The rooms were also loverly and comfortable.
I udnerand that being in Spain it’s not the staffs fault for not talking in English but at the end of the day this hotel is offered to English people therefore it would be nice if we were included and made to feel welcome.
Oversell I won’t be returning to this hotel and if im honest due to the rudeness and hostile reception from staff and guests it’s put me off coming back to Spain.
I really do hope things change here but I do think it should just be taken off English travel sites all together.
Hotel response
Comment: 29 Jul 2026
Dear Joshua,
We thank you for taking the time to provide us with your feedback.
We're delighted you appreciated our well-maintained grounds, diverse dining options and the comfort of your accommodation. The variety across our four restaurants and poolside relaxation areas reflects our commitment to creating memorable experiences.
However, we deeply regret that your stay was not a positive one and apologize for the shortcomings you encountered. While our team strives to accommodate all guests comfortably, we acknowledge the challenges you faced with communication and inclusivity. Please know we've shared your observations about entertainment adaptations with our programming team for consideration.
Finally, we're grateful you recognized our efforts through your kind words about the guest managers. Their dedication exemplifies our values, and we're pleased the gesture with treats brought some comfort during your stay.
We do hope to be able to welcome you back in the future.
Kindest regards,
Jose Manuel Calvo Arroyo
Director general
Barceló Punta Umbría Beach Resort
We thank you for taking the time to provide us with your feedback.
We're delighted you appreciated our well-maintained grounds, diverse dining options and the comfort of your accommodation. The variety across our four restaurants and poolside relaxation areas reflects our commitment to creating memorable experiences.
However, we deeply regret that your stay was not a positive one and apologize for the shortcomings you encountered. While our team strives to accommodate all guests comfortably, we acknowledge the challenges you faced with communication and inclusivity. Please know we've shared your observations about entertainment adaptations with our programming team for consideration.
Finally, we're grateful you recognized our efforts through your kind words about the guest managers. Their dedication exemplifies our values, and we're pleased the gesture with treats brought some comfort during your stay.
We do hope to be able to welcome you back in the future.
Kindest regards,
Jose Manuel Calvo Arroyo
Director general
Barceló Punta Umbría Beach Resort
Family traveller
Comment: 28 Jul 2026
Stayed in: Jul 2026
Poor English spoken in the hotel
The hotel has some very positive aspects, but unfortunately one issue significantly impacted our stay.
Let's start with the good things: the pool area is great, the evening shows are genuinely high quality and very enjoyable, and the food in the themed restaurants was excellent. These were definitely the highlights of our stay.
However, the biggest problem was the reception staff's level of English communication. If you don't speak Spanish, be very careful and double-check everything you are told.
During our stay, I parked my car directly in front of the hotel. Since I didn't have coins, I paid for parking through an app. To make sure I had selected the correct parking zone, I went to reception, explained where the car was parked, and showed the app to the receptionist. She looked at it and confirmed that everything was correct.
Three days later, I received two parking fines because I had paid for the wrong zone. Apparently, the parking area was a different color zone, and I should have selected another tariff. What was particularly frustrating is that I specifically asked reception for help to avoid exactly this situation.
I understand that parking regulations are ultimately the driver's responsibility. However, if a staff member cannot clearly explain something in English or is not sure about the answer they should ask a colleague for assistance rather than simply telling guests that everything is fine. Had someone explained that I needed to check the color of the lines painted on the ground, this would have been avoided entirely.
So my advice to future guests: don't just double-check information provided by reception in English - triple-check it.
A real shame, because apart from this experience, the hotel itself is quite pleasant, with good facilities, good food, and excellent entertainment. Had it not been for this issue, my rating would have been higher.
Let's start with the good things: the pool area is great, the evening shows are genuinely high quality and very enjoyable, and the food in the themed restaurants was excellent. These were definitely the highlights of our stay.
However, the biggest problem was the reception staff's level of English communication. If you don't speak Spanish, be very careful and double-check everything you are told.
During our stay, I parked my car directly in front of the hotel. Since I didn't have coins, I paid for parking through an app. To make sure I had selected the correct parking zone, I went to reception, explained where the car was parked, and showed the app to the receptionist. She looked at it and confirmed that everything was correct.
Three days later, I received two parking fines because I had paid for the wrong zone. Apparently, the parking area was a different color zone, and I should have selected another tariff. What was particularly frustrating is that I specifically asked reception for help to avoid exactly this situation.
I understand that parking regulations are ultimately the driver's responsibility. However, if a staff member cannot clearly explain something in English or is not sure about the answer they should ask a colleague for assistance rather than simply telling guests that everything is fine. Had someone explained that I needed to check the color of the lines painted on the ground, this would have been avoided entirely.
So my advice to future guests: don't just double-check information provided by reception in English - triple-check it.
A real shame, because apart from this experience, the hotel itself is quite pleasant, with good facilities, good food, and excellent entertainment. Had it not been for this issue, my rating would have been higher.
Hotel response
Comment: 29 Jul 2026
Dear Dominika,
We really appreciate your feedback.
We're delighted you enjoyed our pool facilities and found the evening entertainment particularly memorable. Our team takes pride in creating engaging experiences, and it's rewarding to hear our culinary offerings in the themed restaurants met your expectations.
However, we sincerely regret that some aspects of your stay did not meet your expectations. While our staff members speak multiple languages, we acknowledge there was a disconnect in communication regarding the parking regulations. Please know we've shared your feedback with the team to reinforce our commitment to clear guest guidance.
That said, we're glad our facilities and dining options contributed positively to your visit. Your mention of the evening performances will be especially appreciated by our entertainment team who work tirelessly to create memorable experiences.
We hope to welcome you back in the future and wish you all the best. Safe travels!
Jose Manuel Calvo Arroyo
Director general
Barceló Punta Umbría Beach Resort
We really appreciate your feedback.
We're delighted you enjoyed our pool facilities and found the evening entertainment particularly memorable. Our team takes pride in creating engaging experiences, and it's rewarding to hear our culinary offerings in the themed restaurants met your expectations.
However, we sincerely regret that some aspects of your stay did not meet your expectations. While our staff members speak multiple languages, we acknowledge there was a disconnect in communication regarding the parking regulations. Please know we've shared your feedback with the team to reinforce our commitment to clear guest guidance.
That said, we're glad our facilities and dining options contributed positively to your visit. Your mention of the evening performances will be especially appreciated by our entertainment team who work tirelessly to create memorable experiences.
We hope to welcome you back in the future and wish you all the best. Safe travels!
Jose Manuel Calvo Arroyo
Director general
Barceló Punta Umbría Beach Resort
Very good location
Avenida del Decano, s/n, Punta Umbría, 21110, Spain|1.31 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
12:00
Good to know
Pets not allowed
Please note that under Royal Decree 933/2021, effective February 1, 2025, hotels in Spain may request certain personal information at check-in, including but not limited to identification, address, email, and phone number for guests 14 and older, as well as proof of relationship with minors under 14.
Please contact the hotel for details about adding extra beds.
Barceló Punta Umbría Beach Resort: FAQs
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