Hotel East Lagoon
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Fast facts
Check in from: | 14:00 |
|---|---|
Check out before: | 12:00 |
Pets | Pets not allowed |
Amenities
Wi-Fi
Parking
Air conditioning
Airport shuttle
Pool
Front desk 24 hour
More about Hotel East Lagoon
Hotel East Lagoon
Situated along the banks of Batticaloa Lagoon, Hotel East Lagoon offers tranquil and comfortable accommodation within a 10-minute drive from Batticaloa town. It operates a 24-hour front desk and provides meeting/banqueting facilities on site.
Reviews from 
Family traveller
LK
Comment: 27 Jan 2025
Stayed in: Jan 2025
Nice hotel at the lagoon
This hotel has lagoon-front on two sides. A small side road leads to the hotel where it ends. Therefore there is no traffic, making it very quiet – which is nice for Batticola. If you get a room on the top floor you will have a nice view. There are tables/chairs in the garden along the lagoon to hang out with friends. They also seem to have conference facilities. We ate dinner at the restaurant which was very tasty. The rooms were spacious, well furnished and clean. Wifi, quiet AC and kettle to make tea/coffee are available. The bathroom was large with a separate shower (not a given in Sri Lanka). We stayed two nights and felt very comfortable.
Couple
Comment: 1 Aug 2025
Stayed in: Jul 2025
Stay Away.
Hotel was very Dated. Wallpaper falling of etc. Service in reception was awful. In the restaurant the Service was good, bit the food was not good. Worst of all was that the Hotel was in a Bad neiborhood far from anything to see/do. Has States on probably 5 Hotels on Sri Lanka on this Trip. East lagoon is by far the worst Hotel I have ever visited.
Group traveller
Comment: 6 Nov 2023
Stayed in: Oct 2023
Adequate
In Batticaloa, it appears that hotel choices are somewhat limited. I found that The East Lagoon Hotel to be adequate for a few days’ stay. While the room and washroom were clean, the balcony area was a mess. The view from the room was quite nice but the balcony was too narrow and the walls too high to sit and enjoy it. Regardless, sitting down on the balcony was out of the question. I could overlook the cheap plastic chairs, but the fact that they were dirty was disappointing.
On a positive note, the staff, particularly the manager, were friendly and helpful. However, we often had to track down a server whenever we visited the bar. The breakfast served was a delicious Sri Lankan breakfast, though it lacked a Western option. I must mention that I was under the impression that the checkout time was 12 pm, as indicated on booking.com, and I'm unsure why we had to rush out at 11 am.
On a positive note, the staff, particularly the manager, were friendly and helpful. However, we often had to track down a server whenever we visited the bar. The breakfast served was a delicious Sri Lankan breakfast, though it lacked a Western option. I must mention that I was under the impression that the checkout time was 12 pm, as indicated on booking.com, and I'm unsure why we had to rush out at 11 am.
Solo traveller
Comment: 12 Jan 2024
Stayed in: Dec 2023
Very DISAPPOINTED and BAD Service
Very DISAPPOINTED and BAD Service
In case if you are planning to leave from this hotel in late nights, please do NOT depend on ride from this hotel.
Here is my experience, I traveled to Colombo, Sri Lanka and reserved the East Lagoon hotel for 2 nights on December 19 to 21. Took the train from Colombo to Batticaloa arrived late night (around 11 PM) on December 19th, where no issues in the transportation from Batticaloa railway station to the hotel, since I hired a tuk tuk from the station (plenty of them available as they wait for passengers from the train).
Next day, before I leave from the hotel in the morning I went to the front desk and asked the receptionist (his name is Dhanush) for a taxi or tuk tuk later in the night (around midnight) to catch the train from Batticaloa station (leaving at 1.30 AM on Dec 21, 2023) to back in Colombo. His response was "yes no problem we can call the tuk tuk any time and not an issue". So I trusted his answer and I did my personal visits in Batticaloa and later in the afternoon/evening went for walk in the town. It was a very beautiful experience and enjoyed my short visit to this beautiful city (went after more than 35 years to this city).
Later in the evening I came back to my hotel room, refreshed and had a rest for couple hours. Closer to midnight I packed my stuff and went to reception to check out and asked for tuk tuk service. Same person (Dhanush) told me that nothing available and you have to find your own way. I was shocked and replied to him saying that "you confirmed in the morning and now you are saying no", for that he simply said "we can NOT do anything and you can walk from here and catch a tuk tuk near some hospital". Very arrogantly told me and not even apologizing it or didn't find a way to help me out. Simply walked away and he was concentrating on his other work (importantly made sure to get the money from me for 2 nights and gave me the invoice, which I have the scanned copy attached and it has all the times of check in and out).
I waited for 5 minutes as I was expecting them to arrange something but no response. So I took a risk and walked away in the midnight (security at the gate was shocked and he tried calling someone and no luck). Please think that I'm going to this town after more than 35 years and everything changed (don't know the streets well too), raining, carrying a big bag, very dark and some areas of the road doesn't have lights, not a straight road to station and plenty of street dogs all over the place (which are very aggressive in the night). Finally took me about 30 minutes to arrive at the station with full of mud on my feet where I stepped in darker areas of the road. VERY BAD EXPERIENCE AND SO PANICKED until I reached the station.
If they have told me this response in the morning (when I inquired in the morning for the taxi service later in the night), then I would have pre-arranged through my contacts in the morning or arranged from the town (I saw so many travels and taxi services in the town area).
Therefore, I request you to think twice or more before you stay here and/or make sure not to depend on the transport services from this hotel. Also if this hotel not in a position to help (which they promised me in the morning) how can they help on other matters like medical/family emergencies etc. during late nights? When they run a hotel shouldn't they have any transportation or make sure its available at any time? Very strange and I did not expect as I have stayed much smaller hotels in remote are and they always provide transport anytime or arrange it somehow.
Any how I wouldn't recommend this place for my friends or others and I want to share my experience with this hotel to you. Please be careful and before making any reservations
Thanks for reading this lengthy note.
In case if you are planning to leave from this hotel in late nights, please do NOT depend on ride from this hotel.
Here is my experience, I traveled to Colombo, Sri Lanka and reserved the East Lagoon hotel for 2 nights on December 19 to 21. Took the train from Colombo to Batticaloa arrived late night (around 11 PM) on December 19th, where no issues in the transportation from Batticaloa railway station to the hotel, since I hired a tuk tuk from the station (plenty of them available as they wait for passengers from the train).
Next day, before I leave from the hotel in the morning I went to the front desk and asked the receptionist (his name is Dhanush) for a taxi or tuk tuk later in the night (around midnight) to catch the train from Batticaloa station (leaving at 1.30 AM on Dec 21, 2023) to back in Colombo. His response was "yes no problem we can call the tuk tuk any time and not an issue". So I trusted his answer and I did my personal visits in Batticaloa and later in the afternoon/evening went for walk in the town. It was a very beautiful experience and enjoyed my short visit to this beautiful city (went after more than 35 years to this city).
Later in the evening I came back to my hotel room, refreshed and had a rest for couple hours. Closer to midnight I packed my stuff and went to reception to check out and asked for tuk tuk service. Same person (Dhanush) told me that nothing available and you have to find your own way. I was shocked and replied to him saying that "you confirmed in the morning and now you are saying no", for that he simply said "we can NOT do anything and you can walk from here and catch a tuk tuk near some hospital". Very arrogantly told me and not even apologizing it or didn't find a way to help me out. Simply walked away and he was concentrating on his other work (importantly made sure to get the money from me for 2 nights and gave me the invoice, which I have the scanned copy attached and it has all the times of check in and out).
I waited for 5 minutes as I was expecting them to arrange something but no response. So I took a risk and walked away in the midnight (security at the gate was shocked and he tried calling someone and no luck). Please think that I'm going to this town after more than 35 years and everything changed (don't know the streets well too), raining, carrying a big bag, very dark and some areas of the road doesn't have lights, not a straight road to station and plenty of street dogs all over the place (which are very aggressive in the night). Finally took me about 30 minutes to arrive at the station with full of mud on my feet where I stepped in darker areas of the road. VERY BAD EXPERIENCE AND SO PANICKED until I reached the station.
If they have told me this response in the morning (when I inquired in the morning for the taxi service later in the night), then I would have pre-arranged through my contacts in the morning or arranged from the town (I saw so many travels and taxi services in the town area).
Therefore, I request you to think twice or more before you stay here and/or make sure not to depend on the transport services from this hotel. Also if this hotel not in a position to help (which they promised me in the morning) how can they help on other matters like medical/family emergencies etc. during late nights? When they run a hotel shouldn't they have any transportation or make sure its available at any time? Very strange and I did not expect as I have stayed much smaller hotels in remote are and they always provide transport anytime or arrange it somehow.
Any how I wouldn't recommend this place for my friends or others and I want to share my experience with this hotel to you. Please be careful and before making any reservations
Thanks for reading this lengthy note.
Family traveller
Comment: 2 Oct 2023
Stayed in: Sep 2023
One of the most decent stays in Batticalo!
Definitely not a super luxury hotel.But, in comparison with most of other properties in the city of baticaloa, this property, should be One of the most decent properties. Rooms are quite comfortable and well maintained. Hotel also has two pools including a kids pool. Old wing rooms have small balconies from which we can enjoy the sun rise and the view of the batticalo lagoon which the hotel bounded on. Unfortunately, it seems that those balconies have not been cleaned for months and therefore most of them are filled with pigeon poops. Other than that, I have nothing to complain about. Especially reccomended for buisness stays!
Excellent location
Munai lane, Uppodai lake Road, Sinna uppodai, Batticaloa - 30000, Sri lanka, Batticaloa, 30000, Sri Lanka|1.42 km from city centre
Check in and check out
Check in from:
14:00
Check out before:
12:00
Good to know
Pets not allowed
Please contact the hotel for details about adding extra beds.
Hotel East Lagoon: FAQs
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