The Kingsbury Colombo
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Fast facts
Check in from: | 14:00 |
|---|---|
Check out before: | 12:00 |
Pets | Pets not allowed |
Amenities
Wi-Fi
Parking
Air conditioning
Airport shuttle
Pool
Fitness centre
More about The Kingsbury Colombo
The Kingsbury Colombo
Boasting spectacular views of the Colombo Harbor and the Galle Face Green, The Kingsbury is a 5-star hotel in Colombo, which offers regal accommodation and a wide variety of sumptuous dining options.
Reviews from 
Couple
Comment: 3 Sep 2026
Stayed in: Sep 2026
Review of 7 day stay at The Kingsbury Hotel in Colombo, Sri Lanka
We have been at this hotel for 7 days. We stay at various 5 star hotels in Colombo, Sri Lanka. On this visit 3 others. I have to say the hotel staff here is par excellent. There is an unbeatable old world charm here. The food at all the restaurants is excellent and well priced. Particularly the Ocean Restaurant. some menu items you don't get elsewhere. The manager at this restaurant, Nimal Alahakone, takes a personal interest in all guests. So knowledgeable on the subject. Resident guests also get a 15% discount.
Hotel response
Comment: 4 Sep 2026
Dear Asoka,
Thank you for choosing The Kingsbury Colombo and for your thoughtful feedback. We are truly pleased to know that our team’s service, the hotel’s charm and the dining experiences across our restaurants made your stay so enjoyable.
It is especially wonderful to hear your kind comments about Ocean Restaurant and the care extended by Nimal. He will be delighted to know that his knowledge, personal attention and hospitality made a lasting impression during your visit.
We sincerely appreciate your continued trust in The Kingsbury and look forward to welcoming you back for another memorable stay.
Warm regards,
Team Kingsbury
Thank you for choosing The Kingsbury Colombo and for your thoughtful feedback. We are truly pleased to know that our team’s service, the hotel’s charm and the dining experiences across our restaurants made your stay so enjoyable.
It is especially wonderful to hear your kind comments about Ocean Restaurant and the care extended by Nimal. He will be delighted to know that his knowledge, personal attention and hospitality made a lasting impression during your visit.
We sincerely appreciate your continued trust in The Kingsbury and look forward to welcoming you back for another memorable stay.
Warm regards,
Team Kingsbury
Couple
KR
Comment: 4 Sep 2026
Stayed in: Sep 2026
First night Sri lanka
On the plus side the Location was good. Room tired. Bathroom sink leaked and was not fixed after reporting. Housekeeping could do better as shampoo etc were empty. Not worth the price.
Family traveller
Comment: 4 Sep 2026
Stayed in: Sep 2026
Lovely Stay, Excellent Food, but Service Needs Improvement
Beautiful hotel, excellent food, but restaurant service needs improvement
We visited The Kingsbury Colombo as a family and stayed for one night. Overall, we really enjoyed our stay. The hotel is beautiful, clean and well maintained, and our room was comfortable and pleasant.
We were also very impressed with the food. Both the dinner buffet and breakfast buffet were excellent, with a great variety of dishes to choose from. We really enjoyed the food and appreciated the wide selection available.
However, unfortunately, the restaurant service was quite disappointing and not what we expected from a hotel of this standard.
During dinner, we were not offered water until we specifically asked for it. After dinner, we ordered green tea, but it took more than 20 minutes to arrive.
The breakfast experience was even more disappointing. When we arrived, we could not find a table and had to walk around with our plates looking for somewhere to sit. Eventually, a table was offered to us, but there were no napkins. When we requested them, tissues were provided instead. There were also quite a lot of flies around our table, which made the experience uncomfortable.
There are several live cooking counters during breakfast, which is a great concept, but we were disappointed by the behaviour of some of the chefs. While we were waiting for an omelette we had ordered, we noticed chefs joking and gossiping among themselves in front of guests. We felt this was unprofessional and disrespectful, and it did not create the level of service atmosphere we expected.
After breakfast, we ordered a cappuccino, which took around 30 minutes to arrive. We also ordered a black coffee, and although the cup was placed on the table, the coffee itself was not served until we reminded the staff.
As someone who works in the hospitality industry, I understand that busy periods can sometimes cause delays. However, I felt that some basic service standards and service sequence were missing. The staff may benefit from additional training in guest service, communication and restaurant service standards.
I sincerely hope the management will look into these areas and provide more training to the restaurant team. The hotel itself is lovely, the food is excellent, and with better service, the overall guest experience could be outstanding.
Other than the restaurant service, we had a pleasant stay and enjoyed our time at The Kingsbury Colombo.
We visited The Kingsbury Colombo as a family and stayed for one night. Overall, we really enjoyed our stay. The hotel is beautiful, clean and well maintained, and our room was comfortable and pleasant.
We were also very impressed with the food. Both the dinner buffet and breakfast buffet were excellent, with a great variety of dishes to choose from. We really enjoyed the food and appreciated the wide selection available.
However, unfortunately, the restaurant service was quite disappointing and not what we expected from a hotel of this standard.
During dinner, we were not offered water until we specifically asked for it. After dinner, we ordered green tea, but it took more than 20 minutes to arrive.
The breakfast experience was even more disappointing. When we arrived, we could not find a table and had to walk around with our plates looking for somewhere to sit. Eventually, a table was offered to us, but there were no napkins. When we requested them, tissues were provided instead. There were also quite a lot of flies around our table, which made the experience uncomfortable.
There are several live cooking counters during breakfast, which is a great concept, but we were disappointed by the behaviour of some of the chefs. While we were waiting for an omelette we had ordered, we noticed chefs joking and gossiping among themselves in front of guests. We felt this was unprofessional and disrespectful, and it did not create the level of service atmosphere we expected.
After breakfast, we ordered a cappuccino, which took around 30 minutes to arrive. We also ordered a black coffee, and although the cup was placed on the table, the coffee itself was not served until we reminded the staff.
As someone who works in the hospitality industry, I understand that busy periods can sometimes cause delays. However, I felt that some basic service standards and service sequence were missing. The staff may benefit from additional training in guest service, communication and restaurant service standards.
I sincerely hope the management will look into these areas and provide more training to the restaurant team. The hotel itself is lovely, the food is excellent, and with better service, the overall guest experience could be outstanding.
Other than the restaurant service, we had a pleasant stay and enjoyed our time at The Kingsbury Colombo.
Hotel response
Comment: 5 Sep 2026
Dear Geethika,
Thank you for choosing The Kingsbury Colombo for your family stay and for taking the time to share such detailed feedback. We are pleased to know that you enjoyed the hotel, the comfortable room and the variety offered at both dinner and breakfast.
Please accept our sincere apologies that the restaurant service did not meet the standard you expected. Your comments regarding service delays, table readiness, breakfast service, hygiene comfort and team conduct at the live cooking stations have been taken very seriously and shared with the relevant teams for immediate review.
We truly appreciate your constructive feedback, especially given your understanding of hospitality operations. The areas you highlighted are important, and we will use your comments to strengthen service training, communication and restaurant service standards.
We are sorry that these concerns affected what was otherwise a pleasant stay. Kindly reach out to us at crm@thekingsburyhotel.com, so our team can better understand your experience and address your feedback with care.
We hope to have the opportunity to welcome you and your family back for a much-improved experience in the future.
Warm regards,
Team Kingsbury
Thank you for choosing The Kingsbury Colombo for your family stay and for taking the time to share such detailed feedback. We are pleased to know that you enjoyed the hotel, the comfortable room and the variety offered at both dinner and breakfast.
Please accept our sincere apologies that the restaurant service did not meet the standard you expected. Your comments regarding service delays, table readiness, breakfast service, hygiene comfort and team conduct at the live cooking stations have been taken very seriously and shared with the relevant teams for immediate review.
We truly appreciate your constructive feedback, especially given your understanding of hospitality operations. The areas you highlighted are important, and we will use your comments to strengthen service training, communication and restaurant service standards.
We are sorry that these concerns affected what was otherwise a pleasant stay. Kindly reach out to us at crm@thekingsburyhotel.com, so our team can better understand your experience and address your feedback with care.
We hope to have the opportunity to welcome you and your family back for a much-improved experience in the future.
Warm regards,
Team Kingsbury
Group traveller
Comment: 5 Sep 2026
Stayed in: Sep 2026
Highly appreciated
Very nice place to visit and specially mention honey beach club avishka,, highly recommend
Group traveller
Comment: 6 Jun 2026
Best service i got from the Honey
Saman at the Honey Beach Club is the best! Make us so comfy even though the heavy rain just passed and all the chair got wet. He managed to help get the seat
Excellent location
48 Janadhipathi Mawatha, Colombo 01, Colombo, 00100, Sri Lanka|0.2 km from city centre
Check in and check out
Check in from:
14:00
Check out before:
12:00
Good to know
Pets not allowed
Please contact the hotel for details about adding extra beds.
The Kingsbury Colombo: FAQs
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