Hotel Dorset
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Fast facts
Check in from: | 12:00 |
|---|---|
Check out before: | 11:00 |
Breakfast | Breakfast available |
Pets | Pets not allowed |
Children | Children are welcome at this hotel |
Amenities
Wi-Fi
Parking
Air conditioning
Airport shuttle
Spa
Front desk 24 hour
More about Hotel Dorset
Hotel Dorset
Situated in Negombo, 600 metres from Negombo Beach, Hotel Dorset features accommodation with a garden, free private parking, a shared lounge and a terrace. This 3-star hotel offers an ATM and a tour desk.
Reviews from 
Group traveller
Comment: 11 Mar 2026
Stayed in: Mar 2026
Lovely accomodation
Beautiful hotel to stay , very clean , hot shower and owners were brilliant showing us around negombo and places everyday back packers wouldn’t see , breakfast was outstanding, can throughly recommend this accomodation
Couple
Comment: 3 Mar 2026
Stayed in: Feb 2026
unprofessional and total lack of customer care
This was one of the most unprofessional and frustrating hotel experiences I have had in Sri Lanka.
My Agoda reservation was for two guests, with me listed as lead guest. When my partner (Sri Lankan citizen) arrived later, the staff refused to allow him into the room. What followed was more than one hour of changing explanations and inconsistent excuses.
First they said my partner's name was not on the reservation (even though it was booked for two people). Then they vaguely referred to “local police regulations.” My partner’s physical ID had been stolen, but he provided an official police letter confirming his identity and offered a digital ID copy via WhatsApp. They refused both.
At one point, they even mentioned an unrelated story about “a girl who came with her local boyfriend and something happened.” This had absolutely nothing to do with us. I was shocked to be given such an irrelevant justification.
They said they would “check with management” and kept us waiting without clear answers. When I went to ask for clarification after almost an hour, they refused to explain and shut the door in my face. I had to enter their office to finally receive some form of response.
They refused every possible alternative. I even offered to record a video statement assuming full responsibility for my guest. They rejected that as well.
They would not even allow my partner to enter briefly to help me carry with luggage. When I asked staff to assist me instead, they said they would come — and never did.
None of these extreme policies were mentioned anywhere on Agoda or at check-in. If strict regulations exist, they should be clearly communicated in advance. Instead, we were given shifting reasons with no clear final explanation. To this day, I do not know the real reason.
We did not use the room at all (the bed was untouched), yet they refused to refund us. They claimed they would “lose money,” even though the hotel appeared almost empty with many vacant rooms.
Even when Agoda requested a refund due to the circumstances, they refused.
For comparison: we immediately moved to another nearby guesthouse where the exact same police document was accepted without issue and registered legally. Everything was handled calmly and professionally there.
The entire interaction was documented.
This experience showed poor management, lack of transparency, and zero customer care.
My Agoda reservation was for two guests, with me listed as lead guest. When my partner (Sri Lankan citizen) arrived later, the staff refused to allow him into the room. What followed was more than one hour of changing explanations and inconsistent excuses.
First they said my partner's name was not on the reservation (even though it was booked for two people). Then they vaguely referred to “local police regulations.” My partner’s physical ID had been stolen, but he provided an official police letter confirming his identity and offered a digital ID copy via WhatsApp. They refused both.
At one point, they even mentioned an unrelated story about “a girl who came with her local boyfriend and something happened.” This had absolutely nothing to do with us. I was shocked to be given such an irrelevant justification.
They said they would “check with management” and kept us waiting without clear answers. When I went to ask for clarification after almost an hour, they refused to explain and shut the door in my face. I had to enter their office to finally receive some form of response.
They refused every possible alternative. I even offered to record a video statement assuming full responsibility for my guest. They rejected that as well.
They would not even allow my partner to enter briefly to help me carry with luggage. When I asked staff to assist me instead, they said they would come — and never did.
None of these extreme policies were mentioned anywhere on Agoda or at check-in. If strict regulations exist, they should be clearly communicated in advance. Instead, we were given shifting reasons with no clear final explanation. To this day, I do not know the real reason.
We did not use the room at all (the bed was untouched), yet they refused to refund us. They claimed they would “lose money,” even though the hotel appeared almost empty with many vacant rooms.
Even when Agoda requested a refund due to the circumstances, they refused.
For comparison: we immediately moved to another nearby guesthouse where the exact same police document was accepted without issue and registered legally. Everything was handled calmly and professionally there.
The entire interaction was documented.
This experience showed poor management, lack of transparency, and zero customer care.
Couple
Comment: 2 Mar 2026
Stayed in: Feb 2026
Avoid - not a hotel at all
We were to stay at the Dorset for our last nights of a 28 day visit to Sri Lanka. Complete mistake. We arrived and payment was demanded immediately although we were then told to hang around the mosquito ridden reception while our room was prepared. No help to take bags upstairs. No water provided in the fridge (the only time in our 10 bookings across Sri Lanka) and when milk was requested we were told to go and buy it.
No restaurant area and the owners were not visible or available. We asked for breakfast at 8am as we had a trip booked - no-one appeared before 8.30am when random food was provided while the owner ranted at us for being demanding (we wanted fruit).
We paid a high price for a better room - one if the highest across 10 bookings - but could easily hear next door's TV.
We walked away from this odd guest house/hostel and found somewhere with pleasant staff, great rooms, nice breakfast and a pool. And it was cheaper. Total disappointment and almost ruined our trip.
The photos are clearly colour enhanced.
The bathroom was OK but no hot water. The AC worked.
No restaurant area and the owners were not visible or available. We asked for breakfast at 8am as we had a trip booked - no-one appeared before 8.30am when random food was provided while the owner ranted at us for being demanding (we wanted fruit).
We paid a high price for a better room - one if the highest across 10 bookings - but could easily hear next door's TV.
We walked away from this odd guest house/hostel and found somewhere with pleasant staff, great rooms, nice breakfast and a pool. And it was cheaper. Total disappointment and almost ruined our trip.
The photos are clearly colour enhanced.
The bathroom was OK but no hot water. The AC worked.
Solo traveller
Comment: 12 Apr 2025
Stayed in: Apr 2025
Great experience!
The staff is amazing and the location is great. The rooms are very clean and comfortable. The breakfast they made was very good! I surely recommend to any solo or couple to stay one or two nights here. It is close to the airport and the beach. The stress is calm so we can have a nice sleep.
Group traveller
Comment: 31 Mar 2025
Stayed in: Mar 2025
Nice hotel in Negombo
Very clean and cozy room. The people are very friendly and accommodating. It is very close to the beach and in the vicinity are many restaurants. We had to leave the room at 11 o'clock but were able to park our things in the hotel.
Excellent location
70/1A Cemetery road, Negombo, Ethukala, Negombo, 11500, Sri Lanka|2.87 km from city centre
Check in and check out
Check in from:
12:00
Check out before:
11:00
Good to know
Children are welcome at this hotel
18 years old and over
R 263 (USD16.09) per person per night
Please contact the hotel for details about adding a cot.
Pets not allowed
Breakfast available
Breakfast options
Continental breakfast
Breakfast price
R 98 (≈USD 5.97)/person
Breakfast times
07:00 - 10:00 from Monday to Sunday
Please inform Hotel Dorset in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas. It is not possible to stay at this property for Coronavirus (COVID-19) quarantine purposes. Please note that guests are requested to provide airport pickup details minimum 24 hours prior to arrival to avail the service. Guests are responsible for any damage caused to the room or its contents during their stay. (Including linens, Towels, etc..) Charges may apply for repairs or replacements.
This hotel accepts the following payment methods:
Cash
Hotel Dorset: FAQs
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