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Single Tree Mount Hotel

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Fast facts

Check in from:		14:00
Check out before:		11:00
Pets		Pets not allowed

Amenities

Wi-Fi
Parking
Front desk 24 hour
Restaurant
Non-smoking
Television

More about Single Tree Mount Hotel

Single Tree Mount Hotel

Located in Nuwara Eliya, Single Tree Mount Hotel features a garden. This 4-star hotel offers room service and a 24-hour front desk.

Reviews from
Tripadvisor
Mentioned by travellers
Group traveller

Comment: 30 Oct 2025

Stayed in: Oct 2025

Feedback

Good environment/staff do excellent job but no seafood & fail give Sri Lanka signature food item / Tea no taste/ room phone spoil upon feedback takes many hour to rectify
Family traveller

Comment: 20 Sep 2025

Stayed in: Sep 2025

A misleading four-star claim with poor service and humiliating guest treatment.

The property claims to be four-star, but the rating feels misleading. It is a small hotel with limited rooms. My family of four (with two kids) stayed in Room 205.
The positives: the room was spacious, sheets and toilets were clean, and the separate wet/dry toilets were a nice touch. However, toilets lacked hooks, tissues were missing, and the balcony was directly accessible from the ground—raising security concerns. The TV didn’t work initially, the phone had no number to reach reception, and flies were an issue in the room. I had to carry my child to reception to ask for help. A staff member replaced the TV antenna and got it working, but their advice about the flies was simply to leave the window open since they were “harmless ones.”
The real issue was during checkout. While we were having breakfast, staff interrupted us to say large bath towels were missing from our room. We explained we never received any and even showed the towels we had used. Despite this, they insisted on checking our luggage. To clear the matter, I agreed to unload our cab and let them check. When no towels were found, instead of checking with housekeeping, they went on to search even the baby diaper bag and my laptop bag—clearly incapable of hiding bath towels. This unnecessary and humiliating process delayed us by over an hour.
What could have been an average stay turned into a bitter experience due to poor customer service and misplaced priorities. A hotel that spends more effort accusing guests than providing hospitality does not deserve to be called four-star.
Couple

Comment: 25 Feb 2026

Stayed in: Feb 2026

Clean hotel with poor service without heating

It has been a mediocre place on our round trip. It was clean
and the room was probably too big with 4 beds. The existing elevator was probably,more of a source of disease. He smelled like mold. The food in the evening was NOT reheated and then everything was cold. Alk. There were no drinks. The remaining guests were probably Indians who sometimes had no manners and were constantly on the phone while eating. The employees didn't see any work.
Family traveller

Comment: 27 Oct 2025

Stayed in: Oct 2025

Decent Stay at Single Tree Mount Hotel

Our stay at Single Tree Mount Hotel was average overall. The place itself is good and in a nice location, but there’s room for improvement in terms of comfort and service. Still, it’s a decent option for a short stay.
Family traveller

Comment: 25 Oct 2025

Stayed in: Oct 2025

Nice stay

Single Tree Mount Hotel is a highly-rated, family-friendly hotel in Nuwara Eliya known for its stunning views, comfortable accommodations, and excellent dining. Your positive experience aligns with many other reviews, which often mention the delicious food, friendly staff, and peaceful atmosphere. The hotel provides a perfect backdrop for a relaxing meal, offering a serene escape with beautiful mountain or tea plantation views. Highly recommended!

Very good location

4.4

Nanuoya Road, Nuwara Eliya, 22200, Sri Lanka|2.02 km from city centre

Check in and check out

Check in from:

14:00

Check out before:

11:00

Good to know

Pets

Pets not allowed

Extra beds

Please contact the hotel for details about adding extra beds.

Single Tree Mount Hotel: FAQs

Single Tree Mount Hotel is 2.0 km away from Nuwara Eliya city centre.
Single Tree Mount Hotel is in Nuwara Eliya, Sri Lanka and is 2.0 km away from Nuwara Eliya city centre.
At Single Tree Mount Hotel you can check in from 14:00, and you'll need to check out before 11:00.
Yes, there is parking available at Single Tree Mount Hotel.
Yes, Single Tree Mount Hotel does have a restaurant.