VISIONAPARTMENTS Basel - Self check-in
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 10:00 |
Pets | Pets allowed with an extra charge |
Amenities
Wi-Fi
Parking
Pool
Fitness centre
Restaurant
Non-smoking
More about VISIONAPARTMENTS Basel - Self check-in
VISIONAPARTMENTS Basel - Self check-in
VISIONAPARTMENTS Basel - self check-in, a property with a bar, is set in Basel, 1 km from Zoological Garden, less than 1 km from Kunstmuseum Basel, as well as a 15-minute walk from Basel Cathedral.
Reviews from 
Anonymous traveller
Comment: 3 Apr 2026
Stayed in: Mar 2026
I recently stayed at VISION APARTMENTS Basel and overall had a comfortable visit. The space itself was clean and well-presented, and the location made it easy to get around the city.
There were a few areas where the experience could be improved. Communication with customer service was a bit slow at times—especially when we were trying to arrange luggage storage prior to check-in, which took longer than expected to coordinate.
Additionally, the TV did not appear to have access to local or news channels, which may be something to note for guests who like to stay connected to local programming. Although I have called and complained a couple of times.
Lastly, some clearer instructions for the lighting system would have been helpful. It took a bit of trial and error to figure out which switches controlled which lights.
Overall, I had a pleasant stay, and with a few small adjustments, the experience could be even smoother for future guests.
There were a few areas where the experience could be improved. Communication with customer service was a bit slow at times—especially when we were trying to arrange luggage storage prior to check-in, which took longer than expected to coordinate.
Additionally, the TV did not appear to have access to local or news channels, which may be something to note for guests who like to stay connected to local programming. Although I have called and complained a couple of times.
Lastly, some clearer instructions for the lighting system would have been helpful. It took a bit of trial and error to figure out which switches controlled which lights.
Overall, I had a pleasant stay, and with a few small adjustments, the experience could be even smoother for future guests.
Family traveller
Comment: 21 May 2025
Stayed in: May 2025
Very disapointing expérience
We paid a very high price for two rooms, yet we did not receive even the minimum level of service that one would expect from even the most modest hotels.
Here are the main issues that made our stay very unpleasant:
There is no staff member available on site. Every time we need something, we are required to send an email and wait hours for a reply. If something needs to be delivered to the room, we are told it will only be available the next day.
The pillows provided are extremely small and uncomfortable. We had to wait until the next day to receive replacements, which were also uncomfortable.
When we requested fresh towels, we were told that we had just arrived and needed to wait 2 or 3 days. As a result, we had to dry our used towels each time we needed them.
The curtains in the room are very dirty and even torn in some areas.
The breakfast is very limited in variety and includes poor-quality items. Worse still, several items became unavailable. We requested plain yogurt (which was available on the first day) and were told by the staff that there was no more and we would have to wait until Monday — and this was on a Friday. The same happened with olive oil on the third day; the server simply said there was no stock and nothing could be done. A large hotel without even a small bottle of olive oil available is unacceptable.
However, what upset us the most was the dishonesty.
On the first day, we were assigned two rooms on separate floors despite being accompanied by an elderly person over 70 years old who requires assistance. One of the rooms was very small. I sent two emails and called customer service to request that one of the rooms be changed. After a lengthy phone call, your staff member assured me it was not possible to give us two rooms on the same floor due to high occupancy, but he could switch the small room on the 6th floor for another on the 5th floor. I agreed. He assured me the change would be made immediately upon receiving my email, and that I would receive a new code for the replacement room for the rest of our stay.
After waiting for over an hour with no response, I called again. This time I spoke with another person who told me, "Yes, we received your email, but we cannot do anything as the hotel is fully booked." I explained that his colleague had already promised me a room change on the 5th floor, to which he replied, "No, I have no record of that and there is nothing I can do."
If the hotel was truly full, why was I offered a room on the 5th floor earlier — and then denied this an hour later?
Frankly, every day we experienced something that upset us. We are truly disappointed, especially because there is no one we can speak to directly. Having to constantly write emails just to get basic service is extremely tiring. Is this what a vacation is supposed to be — writing emails all day?
Here are the main issues that made our stay very unpleasant:
There is no staff member available on site. Every time we need something, we are required to send an email and wait hours for a reply. If something needs to be delivered to the room, we are told it will only be available the next day.
The pillows provided are extremely small and uncomfortable. We had to wait until the next day to receive replacements, which were also uncomfortable.
When we requested fresh towels, we were told that we had just arrived and needed to wait 2 or 3 days. As a result, we had to dry our used towels each time we needed them.
The curtains in the room are very dirty and even torn in some areas.
The breakfast is very limited in variety and includes poor-quality items. Worse still, several items became unavailable. We requested plain yogurt (which was available on the first day) and were told by the staff that there was no more and we would have to wait until Monday — and this was on a Friday. The same happened with olive oil on the third day; the server simply said there was no stock and nothing could be done. A large hotel without even a small bottle of olive oil available is unacceptable.
However, what upset us the most was the dishonesty.
On the first day, we were assigned two rooms on separate floors despite being accompanied by an elderly person over 70 years old who requires assistance. One of the rooms was very small. I sent two emails and called customer service to request that one of the rooms be changed. After a lengthy phone call, your staff member assured me it was not possible to give us two rooms on the same floor due to high occupancy, but he could switch the small room on the 6th floor for another on the 5th floor. I agreed. He assured me the change would be made immediately upon receiving my email, and that I would receive a new code for the replacement room for the rest of our stay.
After waiting for over an hour with no response, I called again. This time I spoke with another person who told me, "Yes, we received your email, but we cannot do anything as the hotel is fully booked." I explained that his colleague had already promised me a room change on the 5th floor, to which he replied, "No, I have no record of that and there is nothing I can do."
If the hotel was truly full, why was I offered a room on the 5th floor earlier — and then denied this an hour later?
Frankly, every day we experienced something that upset us. We are truly disappointed, especially because there is no one we can speak to directly. Having to constantly write emails just to get basic service is extremely tiring. Is this what a vacation is supposed to be — writing emails all day?
Anonymous traveller
Comment: 14 Dec 2025
Stayed in: Dec 2025
Booked hotel for pool it was advertised as all year round heated pool it closed in September
Room wasn’t clean bin was full of rubbish and cigarette nubs
Very dusty radiator grubby walls soap dispenser was broken curtains didn’t close bed was too low to floor no usb chargers and no towels was changed
Room wasn’t clean bin was full of rubbish and cigarette nubs
Very dusty radiator grubby walls soap dispenser was broken curtains didn’t close bed was too low to floor no usb chargers and no towels was changed
Couple
Comment: 15 Nov 2025
Stayed in: Nov 2025
Extremely disappointing stay — would NOT recommend.
Our experience with this accommodation has been unacceptable from the very beginning.
1. The check-in process was a complete nightmare.
Their system was not working, and even after uploading all our documents several times, we kept receiving a message that the check-in could not be completed because of a “system error.”
I contacted customer service repeatedly, but instead of helping, they kept sending useless standard emails and offered zero real support.
After a long, frustrating, and totally unnecessary process, we finally received the entry code — something that should have taken a few seconds.
2. The heating situation in the room is absurd.
The heating is officially turned OFF, yet the room is extremely hot. We were forced to keep all the windows wide open just to breathe normally, which means constant street noise and no chance to rest properly.
3. The pillows are extremely poor and absolutely uncomfortable.
Sleeping on them is practically impossible.
Nothing about this stay matches what was advertised. The service, comfort, and communication are far below any acceptable standard.
I strongly advise others to avoid this accommodation.
1. The check-in process was a complete nightmare.
Their system was not working, and even after uploading all our documents several times, we kept receiving a message that the check-in could not be completed because of a “system error.”
I contacted customer service repeatedly, but instead of helping, they kept sending useless standard emails and offered zero real support.
After a long, frustrating, and totally unnecessary process, we finally received the entry code — something that should have taken a few seconds.
2. The heating situation in the room is absurd.
The heating is officially turned OFF, yet the room is extremely hot. We were forced to keep all the windows wide open just to breathe normally, which means constant street noise and no chance to rest properly.
3. The pillows are extremely poor and absolutely uncomfortable.
Sleeping on them is practically impossible.
Nothing about this stay matches what was advertised. The service, comfort, and communication are far below any acceptable standard.
I strongly advise others to avoid this accommodation.
Anonymous traveller
Comment: 10 Nov 2025
Stayed in: Nov 2025
Rooms looked better online than in reality - they were quite run down and dirty. Rooms were missing towels. Breakfast got cancelled on one of our days. Property felt a bit unsafe with dark corridors and random people hanging around the building. Would not recommend.
Very good location
55 Nauenstrasse, Basel, 4052, Switzerland|1.06 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
10:00
Good to know
Pets allowed with an extra charge
Extra beds are available for an additional charge, depending on the size of the room.
VISIONAPARTMENTS Basel - Self check-in: FAQs
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