Hotel Splendide Royal
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 11:00 |
Pets | Pets allowed with an extra charge |
Amenities
Wi-Fi
Parking
Air conditioning
Airport shuttle
Pool
Fitness centre
More about Hotel Splendide Royal
Hotel Splendide Royal
Established in 1887, the 5-star Splendide Royal with its turn-of-the-century character is Lugano's most fashionable hotel, located on Lugano's lakeside main street. Free WiFi is available throughout the entirely non-smoking property.
Reviews from 
Family traveller
Comment: 19 Aug 2026
Beyond our expectation!
The location was excellent, and the view from our room was beautiful. We enjoyed the wonderful scenery of Lake Lugano every morning and evening. In addition, we appreciated the warm hospitality of the hotel staff, including restaurant and valet parking.
Hotel response
Comment: 20 Aug 2026
Dear Yamamit,
Thank you very much for your wonderful review and for sharing such kind words about your stay with us.
We are delighted to hear that your experience exceeded your expectations and that you enjoyed our beautiful location and the stunning views of Lake Lugano from your room. It is particularly rewarding to know that you appreciated the warm hospitality of our team, including our restaurant and valet parking staff.
Your kind comments are a great encouragement to our entire team. We sincerely hope to have the pleasure of welcoming you back to Splendide Royal Lugano for another memorable stay.
Warm regards,
The Management
Thank you very much for your wonderful review and for sharing such kind words about your stay with us.
We are delighted to hear that your experience exceeded your expectations and that you enjoyed our beautiful location and the stunning views of Lake Lugano from your room. It is particularly rewarding to know that you appreciated the warm hospitality of our team, including our restaurant and valet parking staff.
Your kind comments are a great encouragement to our entire team. We sincerely hope to have the pleasure of welcoming you back to Splendide Royal Lugano for another memorable stay.
Warm regards,
The Management
Couple
Comment: 22 Aug 2026
Far below the standard I expected from a Leading Hotel of the World
I chose Hotel Splendide Royal specifically because it is a member of The Leading Hotels of the World, and unfortunately the experience was far below what I expected from a hotel carrying this distinction.
The accommodation and overall service did not reflect the standard I associate with this category of hotel. Basic bathroom amenities were incomplete. After I raised the issue, only a toothbrush and a bar of soap were provided; there was no bath sponge and the shaving kit was still not supplied.
I also reported the very unpleasant quality and smell of the liquid soap and the poor quality of the shampoo. Unfortunately, I felt that some staff members were displeased by my comments rather than genuinely interested in addressing them.
The food and restaurant experience was also disappointing and below the level I expected.
I raised these issues with the hotel during my stay, but they were not properly resolved. What disappointed me most was the considerable gap between the standards I expected from a Leading Hotels of the World property and the experience I actually received.
The accommodation and overall service did not reflect the standard I associate with this category of hotel. Basic bathroom amenities were incomplete. After I raised the issue, only a toothbrush and a bar of soap were provided; there was no bath sponge and the shaving kit was still not supplied.
I also reported the very unpleasant quality and smell of the liquid soap and the poor quality of the shampoo. Unfortunately, I felt that some staff members were displeased by my comments rather than genuinely interested in addressing them.
The food and restaurant experience was also disappointing and below the level I expected.
I raised these issues with the hotel during my stay, but they were not properly resolved. What disappointed me most was the considerable gap between the standards I expected from a Leading Hotels of the World property and the experience I actually received.
Couple
Comment: 19 Aug 2026
Strategic location with excellent service and installations.
Second time at the hotel already tells something! Strategic location for our purposes. Nice installations and decoration. All staff helpful.
Remark on breakfast, with small option of fruits on self service buffet.
Remark on breakfast, with small option of fruits on self service buffet.
Hotel response
Comment: 20 Aug 2026
Dear Fernando,
Thank you very much for choosing to stay with us for the second time!
We are truly delighted that you returned to Splendide Royal Lugano and that you continue to appreciate our strategic location, elegant surroundings and beautiful facilities.
It is wonderful to hear that our team made you feel well looked after throughout your stay. Your kind words are a great motivation for all of us.
We also appreciate your feedback regarding the selection of fresh fruit at breakfast. We will certainly share your comment with our breakfast team as we continuously strive to improve and offer a varied and enjoyable experience for our guests.
We very much look forward to welcoming you back for your next stay!
Warm regards,
The Management
Thank you very much for choosing to stay with us for the second time!
We are truly delighted that you returned to Splendide Royal Lugano and that you continue to appreciate our strategic location, elegant surroundings and beautiful facilities.
It is wonderful to hear that our team made you feel well looked after throughout your stay. Your kind words are a great motivation for all of us.
We also appreciate your feedback regarding the selection of fresh fruit at breakfast. We will certainly share your comment with our breakfast team as we continuously strive to improve and offer a varied and enjoyable experience for our guests.
We very much look forward to welcoming you back for your next stay!
Warm regards,
The Management
Family traveller
Comment: 16 Aug 2026
Property nice, service ehhhhhh
The property is in an excellent, walkable location. We were very diligent about our pre arrival instructions, which turned out to be pointless. Our boat confirmation was missed, and we weren’t able to check in until after 3pm, despite us confirming arrival times for 2 rooms, etc.
Be wary of their shuffling to terrible restaurants. I had asked multiple times for suggestions on waterfront options, to which we were given terrible options. It all felt very shifty…
You were not allowed to eat in pool area , so we had to keep our food 20 steps away from our chair…
Housekeeping didn’t come until 5pm one night…
Just be wary, not a 5 ⭐️, def a 4 ⭐️
Be wary of their shuffling to terrible restaurants. I had asked multiple times for suggestions on waterfront options, to which we were given terrible options. It all felt very shifty…
You were not allowed to eat in pool area , so we had to keep our food 20 steps away from our chair…
Housekeeping didn’t come until 5pm one night…
Just be wary, not a 5 ⭐️, def a 4 ⭐️
Hotel response
Comment: 20 Aug 2026
Dear Rachel,
Thank you for taking the time to share your detailed feedback.
While we are pleased that you appreciated our excellent and walkable location, we are truly sorry that several aspects of your stay did not meet the standards you expected from a five-star hotel.
We sincerely apologize for the issues surrounding your arrival and the missed boat confirmation. We understand how frustrating this must have been. We would be very grateful if you could kindly contact us by email and provide us with the name of the guests and any further details regarding the stay. This would allow us to identify the reservation and investigate more thoroughly what happened, particularly concerning these last points. We will review what happened internally to ensure that this is handled with greater attention and accuracy in the future.
We are equally sorry that our restaurant recommendations did not meet your expectations. We would love to investigate deeper also into this topic, to better understand what went wrong. Lugano has very few good restaurants by the lake, therefore our Concierge Team tends to suggest other options, maybe scarifying a bit the view, but definitely with higher food quality and better service.
Regarding the pool area, our regulations do not allow guests to consume food directly around the pool for reasons of hygiene, safety and the comfort of all guests.
Finally, we apologize that housekeeping attended your room later than expected on one occasion. This is certainly not the level of service we aim to provide.
We take your comments seriously and will use them to improve our service and communication. We are sorry that, overall, we did not succeed in delivering the five-star experience you expected, and we hope you might give us another opportunity to restore your confidence in Splendide Royal Lugano.
Warm regards,
The Splendide Royal Lugano Team
Thank you for taking the time to share your detailed feedback.
While we are pleased that you appreciated our excellent and walkable location, we are truly sorry that several aspects of your stay did not meet the standards you expected from a five-star hotel.
We sincerely apologize for the issues surrounding your arrival and the missed boat confirmation. We understand how frustrating this must have been. We would be very grateful if you could kindly contact us by email and provide us with the name of the guests and any further details regarding the stay. This would allow us to identify the reservation and investigate more thoroughly what happened, particularly concerning these last points. We will review what happened internally to ensure that this is handled with greater attention and accuracy in the future.
We are equally sorry that our restaurant recommendations did not meet your expectations. We would love to investigate deeper also into this topic, to better understand what went wrong. Lugano has very few good restaurants by the lake, therefore our Concierge Team tends to suggest other options, maybe scarifying a bit the view, but definitely with higher food quality and better service.
Regarding the pool area, our regulations do not allow guests to consume food directly around the pool for reasons of hygiene, safety and the comfort of all guests.
Finally, we apologize that housekeeping attended your room later than expected on one occasion. This is certainly not the level of service we aim to provide.
We take your comments seriously and will use them to improve our service and communication. We are sorry that, overall, we did not succeed in delivering the five-star experience you expected, and we hope you might give us another opportunity to restore your confidence in Splendide Royal Lugano.
Warm regards,
The Splendide Royal Lugano Team
Couple
BE
Comment: 3 Aug 2026
Fantastic experience
Fantastic hotel! Location, facilities, friendly and helpful staff, beautiful rooms (we stayed in the newly decorated rooms).... Every effort was made to make us feel comfortable. Definitely recommended!
Hotel response
Comment: 11 Aug 2026
Dear Veerle,
Thank you very much for your wonderful review!
We are delighted to hear that you had a fantastic experience with us and that you appreciated our beautiful location, facilities, friendly and helpful team, and especially your stay in one of our newly renovated rooms.
It is truly rewarding to know that our team did everything possible to make your stay enjoyable and memorable.
Thank you also for recommending us so warmly.
We very much look forward to welcoming you back to the Splendide Royal Lugano for another fantastic stay!
With our kindest regards,
The Management
Thank you very much for your wonderful review!
We are delighted to hear that you had a fantastic experience with us and that you appreciated our beautiful location, facilities, friendly and helpful team, and especially your stay in one of our newly renovated rooms.
It is truly rewarding to know that our team did everything possible to make your stay enjoyable and memorable.
Thank you also for recommending us so warmly.
We very much look forward to welcoming you back to the Splendide Royal Lugano for another fantastic stay!
With our kindest regards,
The Management
Excellent location
Riva Caccia 7, Lugano, 6900, Switzerland|1.4 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
11:00
Good to know
Pets allowed with an extra charge
Extra beds are available for an additional charge, depending on the size of the room.
Hotel Splendide Royal: FAQs
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