Hotel Stoller
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 11:00 |
Pets | Pets allowed with an extra charge |
Amenities
Wi-Fi
Parking
Air conditioning
Front desk 24 hour
Restaurant
Non-smoking
More about Hotel Stoller
Hotel Stoller
The Hotel Stolle Zurich is a traditional hotel a 10-minute tram ride from Zurich Main Station and the city centre. It features a restaurant with a terrace serving typical Swiss cuisine. Free Wi-Fi is available.
Reviews from 
Solo traveller
Comment: 16 Jun 2026
Stayed in: Jun 2026
Friendly staff
Would like to mentioned that the staff in the hotel and restaurant were very friendly and polite.
Good location near to zurich central .
Room were clean and tidy.
Highly recommend.
Good location near to zurich central .
Room were clean and tidy.
Highly recommend.
Solo traveller
Comment: 1 Jul 2026
Stayed in: Feb 2026
Nice service but quirky rooms missing key features
This hotel is in a nice location, with a large park nearby and surrounded by dining options and shops. The staff are also really friendly throughout the hotel, whether in the restaurant and bar, or at check in. The room itself had quite a few strange quirks though…
Firstly the lighting was almost impossible to figure out, with switches in some places, dials in other, and working out how to actually get the room dark at night was harder than you’d imagine. Then the random screen in the bathroom which permanently displayed “no input” was an odd feature. The walk-in shower was a good size but unfortunately the head was fixed so close to the wall it proved difficult to use. The bathroom itself was huge though with plenty of space.
The bed was made with two single duvets, which I’m never keen on, but there were electric sockets and a lamp next to both sides. The air-conditioning didn’t work but fortunately all the windows opened properly so I was able to cool the room down following the heating having been left on high. There was a coffee machine present but no kettle should you prefer tea and also annoyingly no iron facilities. However, the room remained silent all night and was cosy enough for a couple of nights.
Overall, for a decent price its a good options, but is lacking in a number of details to make it truly comfortable.
Firstly the lighting was almost impossible to figure out, with switches in some places, dials in other, and working out how to actually get the room dark at night was harder than you’d imagine. Then the random screen in the bathroom which permanently displayed “no input” was an odd feature. The walk-in shower was a good size but unfortunately the head was fixed so close to the wall it proved difficult to use. The bathroom itself was huge though with plenty of space.
The bed was made with two single duvets, which I’m never keen on, but there were electric sockets and a lamp next to both sides. The air-conditioning didn’t work but fortunately all the windows opened properly so I was able to cool the room down following the heating having been left on high. There was a coffee machine present but no kettle should you prefer tea and also annoyingly no iron facilities. However, the room remained silent all night and was cosy enough for a couple of nights.
Overall, for a decent price its a good options, but is lacking in a number of details to make it truly comfortable.
Group traveller
Comment: 17 Jun 2026
Stayed in: Jun 2026
I strongly do not recommend this hotel to anyone.
My experience with Hotel Stoller has been extremely disappointing.
I accidentally booked the wrong month through Agoda (July instead of June) and discovered the mistake shortly afterwards. As soon as I realized what had happened, I contacted both Agoda and the hotel and explained the situation.
I fully acknowledged that the mistake was mine and did not try to deny responsibility. However, the hotel refused to offer any meaningful solution. I was informed that the reservation was non-refundable, non-cancellable and non-modifiable, despite the fact that I reported the issue well in advance of the arrival date.
What disappointed me most was not the policy itself, but the complete lack of flexibility and customer-oriented thinking. I asked whether any alternative could be considered, such as a future credit, partial refund, or another reasonable compromise. Instead, I received only a strict reference to the booking conditions.
For me, hospitality is not only about policies but also about how a hotel treats guests when an honest mistake occurs. In this case, I felt that customer goodwill and common sense were completely ignored.
I have not yet completed my stay, so I cannot comment on the rooms, cleanliness, breakfast or facilities. However, based on my experience with customer service and reservation support, I am extremely dissatisfied.
I will update this review after my stay.
I accidentally booked the wrong month through Agoda (July instead of June) and discovered the mistake shortly afterwards. As soon as I realized what had happened, I contacted both Agoda and the hotel and explained the situation.
I fully acknowledged that the mistake was mine and did not try to deny responsibility. However, the hotel refused to offer any meaningful solution. I was informed that the reservation was non-refundable, non-cancellable and non-modifiable, despite the fact that I reported the issue well in advance of the arrival date.
What disappointed me most was not the policy itself, but the complete lack of flexibility and customer-oriented thinking. I asked whether any alternative could be considered, such as a future credit, partial refund, or another reasonable compromise. Instead, I received only a strict reference to the booking conditions.
For me, hospitality is not only about policies but also about how a hotel treats guests when an honest mistake occurs. In this case, I felt that customer goodwill and common sense were completely ignored.
I have not yet completed my stay, so I cannot comment on the rooms, cleanliness, breakfast or facilities. However, based on my experience with customer service and reservation support, I am extremely dissatisfied.
I will update this review after my stay.
Hotel response
Comment: 22 Jun 2026
Dear Guest,
Thank you for your feedback.
We are sorry that the reservation was booked for the wrong dates. We understand mistakes can happen. However, the reservation was made under a non-refundable and non-modifiable rate. These conditions are clearly stated at the time of booking and are agreed to when the reservation is confirmed. To ensure fairness and consistency for all guests, we apply the same booking conditions equally to everyone and do not make exceptions on an individual basis.
While we understand that this situation is frustrating, our team followed the terms and conditions associated with the selected rate and communicated these accordingly.
We were also disappointed to see negative reviews posted across multiple platforms before you had the opportunity to experience our hotel, rooms, facilities, or services. We respect every guest's right to share their opinion, but we believe reviews are most valuable when they reflect the complete guest experience.
We regret that we could not provide the outcome you were hoping for and thank you for your understanding of our commitment to treating all guests equally and consistently.
Kind regards,
Hotel Stoller Management
Thank you for your feedback.
We are sorry that the reservation was booked for the wrong dates. We understand mistakes can happen. However, the reservation was made under a non-refundable and non-modifiable rate. These conditions are clearly stated at the time of booking and are agreed to when the reservation is confirmed. To ensure fairness and consistency for all guests, we apply the same booking conditions equally to everyone and do not make exceptions on an individual basis.
While we understand that this situation is frustrating, our team followed the terms and conditions associated with the selected rate and communicated these accordingly.
We were also disappointed to see negative reviews posted across multiple platforms before you had the opportunity to experience our hotel, rooms, facilities, or services. We respect every guest's right to share their opinion, but we believe reviews are most valuable when they reflect the complete guest experience.
We regret that we could not provide the outcome you were hoping for and thank you for your understanding of our commitment to treating all guests equally and consistently.
Kind regards,
Hotel Stoller Management
Solo traveller
Comment: 6 Jun 2026
Stayed in: Jun 2026
Super clean, and 10 minutes by tram to Bahnhofstrasse and central Zurich.
Super clean, and 10 minutes by tram to Bahnhofstrasse and central Zurich. Friendly staff, fresh room with a balcony towards the back.
Family traveller
Comment: 29 May 2026
Stayed in: May 2026
Not recommended
Location was very good. Rooms were just too small and the aircondition did not work. The TV broke down and no one was there to repair it too. Staff was not only not helpful they tried to implicate that we did something to the TV. Overall very bad for such a reputed hotel
Hotel response
Comment: 1 Jun 2026
Dear Guest,
Thank you for your feedback. We regret that your stay did not meet expectations and sincerely apologize for the issues you encountered with the air conditioning, television, and the level of service provided by our team.
This experience does not reflect our usual standards. Your comments have been shared with our management and technical teams for immediate review and corrective action.
We appreciate your input and hope to have the opportunity to restore your confidence in the future.
Kind regards,
Hotel Stoller Team
Thank you for your feedback. We regret that your stay did not meet expectations and sincerely apologize for the issues you encountered with the air conditioning, television, and the level of service provided by our team.
This experience does not reflect our usual standards. Your comments have been shared with our management and technical teams for immediate review and corrective action.
We appreciate your input and hope to have the opportunity to restore your confidence in the future.
Kind regards,
Hotel Stoller Team
Location
Badenerstrasse 357, District 3-Wiedikon, Zurich, 8003, Switzerland|2.84 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
11:00
Good to know
Pets allowed with an extra charge
Please contact the hotel for details about adding extra beds.
Hotel Stoller: FAQs
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