Sun Moon Lake Hotel
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 11:00 |
Pets | Pets not allowed |
Amenities
Wi-Fi
Parking
Air conditioning
Fitness centre
Front desk 24 hour
Restaurant
More about Sun Moon Lake Hotel
Sun Moon Lake Hotel
The luxurious Sun Moon Lake Hotel is a 4-star property in Yuchi Township, with beautiful views of the Sun Moon Lake. Offering free bicycle rentals and free Wi-Fi, it also has a fitness centre and 24-hour front desk.
Reviews from 
Family traveller
Comment: 2 Aug 2026
Stayed in: Feb 2026
Sun Moon Tang Lake View House
In fact, this hotel is a second visit because of the long-standing sunny moon, so I want to say to stay again this hotel was impressed many years ago, except because of the price consideration during the Spring Festival. The emphasis is that this hotel is located in the first row of lake view.
This hotel feels some old but overall maintenance is good, but compared to many years ago, the price of accommodation (also lake view) feels the cost has risen somewhat ~ After the pandemic, the price of tourism in the past few years is really up.
However, the only trouble in this hotel is that the parking lot needs to be stopped in the surrounding area, if it rains. Although the hotel can place luggage first, but there is still a bit of inconvenience for the driver - it is said. From another angle, the hotel has a free shuttle to the alarm zone, which can be booked, it is also convenient, because you can save time to look for local parking spaces, so it is beneficial to see if the individual feels suitable!
This hotel feels some old but overall maintenance is good, but compared to many years ago, the price of accommodation (also lake view) feels the cost has risen somewhat ~ After the pandemic, the price of tourism in the past few years is really up.
However, the only trouble in this hotel is that the parking lot needs to be stopped in the surrounding area, if it rains. Although the hotel can place luggage first, but there is still a bit of inconvenience for the driver - it is said. From another angle, the hotel has a free shuttle to the alarm zone, which can be booked, it is also convenient, because you can save time to look for local parking spaces, so it is beneficial to see if the individual feels suitable!
Group traveller
SG
Comment: 29 Apr 2026
Stayed in: Apr 2026
Definitely will not stay here again!!! Many other better hotels in better locations
It was a bad experience for the service we got from this hotel. Let's start from.the ok things we had. They have this shuttle car to fetch us from the bus station at main drop off point at sun moon lake. The room is spacious n with great bathroom n tub. Conceige staffs are good. So much better than the manager(or supervisor) n front desk staffs. That's all.
Stayed in many hotels n this is the hotel that have the worst front desk staffs. When we reached, the hotel was quiet.as.later.then we know is the non peak season. We went to the front desk to check in, the front desk guy saw us, no smile, no welcoming face, received us with a black face. Then we were.early so could not check in, so we put our luggages there n intended to go n find food. Tomour surprise the lake area in front of the hotel was dried. Then we had to walk from the back door of the hotel to a path that has to walk very long distance to the nearest place that have shops and eateries. When we asked the conceige.can we go thru the front door n find something to eat nearby the hotel, he smile smile and said.better go by back door n hint us nearby nothing. And the weather was so hot.
Finally back from the "nearest" eateries to hotel for check in. Front desk gave us a room on low floor, we asked the staff can we have higher floor as what we request in our booking. There was this wearing coat staff(maybe manager) turned his head to us while the front desk guy trying to search for room, he said no more high floor rooms as there was a group of tourist occupying the higher floor. But throughout the stay, the hotel was very empty. It is obvious he just anyhow entertained us with a stupid reason..and the way he answered n attitude was so bad without a smile n not welcoming. When we check out, no thank you, no smile, nothing that made you felt welcoming or made you felt.like.a.guest, in.fact.made you felt like owing them money. Totally no service standard at all.
But really have to praised the conceige staffs, deserve the compliments from us.
So if anyone who wants to stay in sun moon lake, better choose other hotels with better location and service standard. Especially those with old people travelling together, this place is really a bad choice. It was our first day in Taiwan n it was such a disappointment to get this kind of service n attitude. Never will go back again! We regretted being mislead by the beautiful picture on the websites. Try choosing other location as there are many hotels in convenient places that are near night market n shops n eateries. This hotel location is equally as bad as the service of the front desk staffs of this hotel. Don't waste money staying there, we were so regretted.
Stayed in many hotels n this is the hotel that have the worst front desk staffs. When we reached, the hotel was quiet.as.later.then we know is the non peak season. We went to the front desk to check in, the front desk guy saw us, no smile, no welcoming face, received us with a black face. Then we were.early so could not check in, so we put our luggages there n intended to go n find food. Tomour surprise the lake area in front of the hotel was dried. Then we had to walk from the back door of the hotel to a path that has to walk very long distance to the nearest place that have shops and eateries. When we asked the conceige.can we go thru the front door n find something to eat nearby the hotel, he smile smile and said.better go by back door n hint us nearby nothing. And the weather was so hot.
Finally back from the "nearest" eateries to hotel for check in. Front desk gave us a room on low floor, we asked the staff can we have higher floor as what we request in our booking. There was this wearing coat staff(maybe manager) turned his head to us while the front desk guy trying to search for room, he said no more high floor rooms as there was a group of tourist occupying the higher floor. But throughout the stay, the hotel was very empty. It is obvious he just anyhow entertained us with a stupid reason..and the way he answered n attitude was so bad without a smile n not welcoming. When we check out, no thank you, no smile, nothing that made you felt welcoming or made you felt.like.a.guest, in.fact.made you felt like owing them money. Totally no service standard at all.
But really have to praised the conceige staffs, deserve the compliments from us.
So if anyone who wants to stay in sun moon lake, better choose other hotels with better location and service standard. Especially those with old people travelling together, this place is really a bad choice. It was our first day in Taiwan n it was such a disappointment to get this kind of service n attitude. Never will go back again! We regretted being mislead by the beautiful picture on the websites. Try choosing other location as there are many hotels in convenient places that are near night market n shops n eateries. This hotel location is equally as bad as the service of the front desk staffs of this hotel. Don't waste money staying there, we were so regretted.
Anonymous traveller
Comment: 8 Aug 2026
Stayed in: Aug 2026
No laundry service, no swimming pool. But with very friendly and helpful staff, shuttle bus service, arcade, entertainment room, and free bicycles. The breakfast buffet is excellent with a lot of options.
Anonymous traveller
Comment: 26 May 2026
Stayed in: May 2026
Attentive, helpful staff, they reopened the restaurant when we arrived in the early afternoon so we could get a bite to eat. They could not have done more to take care of us.
For English only speakers language is a minor challenge. Sending requests via What’s App so they can translate was helpful. Likewise using Google Translate or equivalent gets the job done.
Excellent buffet breakfast, beautiful sunrise views from our room. Best shower in Taiwan.
For English only speakers language is a minor challenge. Sending requests via What’s App so they can translate was helpful. Likewise using Google Translate or equivalent gets the job done.
Excellent buffet breakfast, beautiful sunrise views from our room. Best shower in Taiwan.
Anonymous traveller
Comment: 21 May 2026
Stayed in: May 2026
Due to the upcoming rain season, the water level was lower than the usual by the hotel which is a little disappointing.
However, the breakfast team manager went extra miles to have a vegan dish for my guest. This is much appreciated.
However, the breakfast team manager went extra miles to have a vegan dish for my guest. This is much appreciated.
Very good location
No. 419, Zhongshan Road, Pei-tan, 55548, Taiwan|0.12 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
11:00
Good to know
Pets not allowed
Starting from 2025, due to environmental protection policies, all hotels will no longer provide disposable items.
Please contact the hotel for details about adding extra beds.
Sun Moon Lake Hotel: FAQs
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