Volando Urai Spring Spa & Resort
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 12:00 |
Pets | Pets not allowed |
Amenities
Wi-Fi
Parking
Air conditioning
Airport shuttle
Front desk 24 hour
Restaurant
More about Volando Urai Spring Spa & Resort
Volando Urai Spring Spa & Resort
Peace and calm can be felt throughout Volando Urai Spring Spa & Resort, a 5-star hot spring resort surrounded by the lake and forests of Wulai Township. Separate male and female hot spring pools, as well as relaxing massage treatments, are available.
Reviews from 
Family traveller
Comment: 27 Apr 2026
Stayed in: Apr 2026
A truly relaxing journey
Two 80/50 moms and daughters to spend the weekend together
The four thought it was the most satisfying trip ever
The friendly reception of the desk staff is impressive
Afternoon tea combined with indigenous concept is amazing
Aboriginal performances by the water Chanting sounds Drums and chants
Combined with beautiful view Simply cleaned from inside to outside
Restaurant staff very friendly
Remember everyone's food requirements (with two seafood vegans)
Restaurant food is refined
Let the appetite of the mother who has no appetite to eat targeted drugs
Eat almost an entire dinner at dinner
She hasn't eaten that much for years
Every corner is a beautiful view like a painting
Let's stay in the room and never leave.
Hardware equipment although very old
But all very good materials and design
See the operator seriously maintenance
Various detail requirements for supplies and bedding are also high
Because seeing a lot of negative reviews was worried
After the actual experience feel
The new hotel hardware must be better
But this selfish atmosphere embraced by nature is definitely more important
This is a truly relaxing journey❤️❤️❤️
The four thought it was the most satisfying trip ever
The friendly reception of the desk staff is impressive
Afternoon tea combined with indigenous concept is amazing
Aboriginal performances by the water Chanting sounds Drums and chants
Combined with beautiful view Simply cleaned from inside to outside
Restaurant staff very friendly
Remember everyone's food requirements (with two seafood vegans)
Restaurant food is refined
Let the appetite of the mother who has no appetite to eat targeted drugs
Eat almost an entire dinner at dinner
She hasn't eaten that much for years
Every corner is a beautiful view like a painting
Let's stay in the room and never leave.
Hardware equipment although very old
But all very good materials and design
See the operator seriously maintenance
Various detail requirements for supplies and bedding are also high
Because seeing a lot of negative reviews was worried
After the actual experience feel
The new hotel hardware must be better
But this selfish atmosphere embraced by nature is definitely more important
This is a truly relaxing journey❤️❤️❤️
Couple
Comment: 11 Apr 2026
Stayed in: Apr 2026
Wulai Volando Hotel
I spent one night as a weekend flee from Taipei, and it only cost me less than an hour to get there.
Looking out of the window, the view of the Lâm-sì-khe from the hotel room is among the most impressive.
The indoor hot spring is also quite nice.
Looking out of the window, the view of the Lâm-sì-khe from the hotel room is among the most impressive.
The indoor hot spring is also quite nice.
Anonymous traveller
Comment: 6 Apr 2026
Stayed in: Apr 2026
Cleanliness is top notch and courteous staff with excellent service made our stay pleasant and memorable. Amenities are excellent they got all we want. Will be back in future.
Couple
Comment: 20 Mar 2026
Stayed in: Mar 2026
Not Relais & Châteaux quality
This hotel is part of Relais & Châteaux but I cannot understand it is in their portfolio. It meets none of their stated criteria.
The whole property is very dated; the rooms and public spaces are tired and shabby; value for money is appalling.
On the day we arrived we couldn't get the WiFi to function, even with the help of hotel technicians. The hotel's air conditioning does not work and the stand-alone air con units are noisy. The instructions are only in Chinese characters so impossible to control.
The double-glazed windows are semi-opaque and should have been replaced. The bedroom windows are not child-safe. A child or small adult could easily climb out.
At check in, the hotel took details of my wife's food intolerances (e.g. onions and shallots). This information never reached the chef. During dinner, my wife discovered that she had been eating 'shallot butter'. No one in the dining room speaks English. After asking if the other courses contained onions we were told no. The chef lied. The fish course did contain onions.
It is not possible to order white wine by the glass.
The fixed dinner is the same every night so the kitchen changed most of the courses on the second night, though we had no idea what we were eating. The main course was the same both nights. We were not asked how we liked our steak cooked. My wife was not ill, so I assume none of the courses contained onions.
We were offered no choice of eggs at breakfast. We were served scrambled egg on the first morning which was fine. It was about 7.15am. The second morning, we were served fried eggs. They were hard-boiled, rubbery and burnt on the underside. We had breakfast at 8.15am and I suspect the eggs had been cooked much earlier in the morning and left to dry out on a hot plate.
I complained to senior management who agreed with all the above complaints and processed a refund.
I wrote to Relais & Châteaux but they didn't bother to reply.
The whole property is very dated; the rooms and public spaces are tired and shabby; value for money is appalling.
On the day we arrived we couldn't get the WiFi to function, even with the help of hotel technicians. The hotel's air conditioning does not work and the stand-alone air con units are noisy. The instructions are only in Chinese characters so impossible to control.
The double-glazed windows are semi-opaque and should have been replaced. The bedroom windows are not child-safe. A child or small adult could easily climb out.
At check in, the hotel took details of my wife's food intolerances (e.g. onions and shallots). This information never reached the chef. During dinner, my wife discovered that she had been eating 'shallot butter'. No one in the dining room speaks English. After asking if the other courses contained onions we were told no. The chef lied. The fish course did contain onions.
It is not possible to order white wine by the glass.
The fixed dinner is the same every night so the kitchen changed most of the courses on the second night, though we had no idea what we were eating. The main course was the same both nights. We were not asked how we liked our steak cooked. My wife was not ill, so I assume none of the courses contained onions.
We were offered no choice of eggs at breakfast. We were served scrambled egg on the first morning which was fine. It was about 7.15am. The second morning, we were served fried eggs. They were hard-boiled, rubbery and burnt on the underside. We had breakfast at 8.15am and I suspect the eggs had been cooked much earlier in the morning and left to dry out on a hot plate.
I complained to senior management who agreed with all the above complaints and processed a refund.
I wrote to Relais & Châteaux but they didn't bother to reply.
Anonymous traveller
Comment: 4 May 2026
Stayed in: May 2026
Awesome relaxing experience
Very good location
176 Section 5 of Xinwu Road (Xinwu Lu Wu Duan), Wu-lai, 23341, Taiwan|0.72 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
12:00
Good to know
Pets not allowed
Starting from 2025, due to environmental protection policies, all hotels will no longer provide disposable items.
Please contact the hotel for details about adding extra beds.
Volando Urai Spring Spa & Resort: FAQs
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