Arck Hotel
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Fast facts
Check in from: | 14:00 |
|---|---|
Check out before: | 12:00 |
Pets | Pets not allowed |
Amenities
Wi-Fi
Air conditioning
Front desk 24 hour
Restaurant
Non-smoking
Lift
More about Arck Hotel
Arck Hotel
Featuring 4-star accommodation, Arck Hotel is situated in Bangkok, less than 1 km from Gaysorn Village Shopping Mall and a 10-minute walk from Central World.
Reviews from 
Group traveller
Comment: 22 Jul 2026
Stayed in: Jul 2026
8 days
Good hotel and very helpful staff. The bed also smooth and comfy as fuk. Good sleep good AC
Solo traveller
Comment: 30 Mar 2026
Stayed in: Mar 2026
Location & Services
Location is in main location of the heart of bangkok pratum market and can reach easily to almost everythings. Totally recommend this hotel location. Superb..
Family traveller
Comment: 25 Jun 2025
Terribly Disappointed – This Is NOT a 4-Star Hotel
Our recent stay at Arck Hotel Pratunam Bangkok was nothing short of frustrating and disappointing. If you're considering booking this hotel because of its 4-star rating on Trip.com, please think again — this place is nowhere near what a 4-star establishment should be.
Location Misleading:
While it’s located near the Pratunam area and just opposite Platinum Mall, the hotel is hidden in a narrow alley — not exactly the safest or most convenient access, especially for families or elderly travellers. Finding it was already the first hassle.
False Advertising – Not a 4-Star Experience:
Let’s be honest: I believe this hotel appears to be a rebranded version of Hotel Vista Express (confirmed by the floor mat still bearing the old name). The lobby might have been renovated, but that’s where the “4-star” illusion ends. The rest of the hotel, especially the rooms, is run-down and outdated.
Room Conditions – Old, Unkempt and Incomplete:
The rooms were not properly cleaned and felt dated. The furniture looked tired, the lighting was poor, and basic amenities were missing. We had to repeatedly call the reception just to request essentials like toothbrushes, toothpaste, bathrobes, and even a basket for used towels — all items that should already be provided in a room claiming 4-star status. Even more absurd, the bathroom had a sign asking us to put towels and bathrobes in a basket that was never there.
They do not provide irons or ironing boards in the rooms either — you have to call room service and wait for someone to bring them, and the staff were incredibly cold and unwelcoming.
Unbelievable Housekeeping Policy – Charged for “Stained” Sheets:
This was the worst part of our stay. We were told that we had to wash the bedsheet ourselves because they found some minor stains — possibly from a brand-new Tiger Balm my wife had just bought. Otherwise, they would charge us 2,500 baht for a replacement. What kind of “4-star hotel” expects guests to hand-wash sheets during a vacation?
Ironically, the next set of bedsheets they gave us already had stains — and they said that was acceptable. So the double standards and their eagerness to charge us for the slightest thing left us speechless.
Staff Attitude – Cold and Unprofessional:
Throughout our stay, we felt like we were bothering the staff every time we requested something. There was no hospitality, no warmth, no effort to make us feel welcome. For a hotel in the heart of Bangkok’s tourist district, the service was shockingly poor.
________________________________________
Final Verdict:
We've stayed in budget hotels that provided far better service, cleanliness, and value than Arck Hotel. This was hands down one of the most unpleasant hotel experiences we've had — we ended up spending more time arguing over policies and calling reception than enjoying our vacation.
Avoid this hotel at all costs. Spend your money elsewhere — you deserve better.
Our recent stay at Arck Hotel Pratunam Bangkok was nothing short of frustrating and disappointing. If you're considering booking this hotel because of its 4-star rating on Trip.com, please think again — this place is nowhere near what a 4-star establishment should be.
Location Misleading:
While it’s located near the Pratunam area and just opposite Platinum Mall, the hotel is hidden in a narrow alley — not exactly the safest or most convenient access, especially for families or elderly travellers. Finding it was already the first hassle.
False Advertising – Not a 4-Star Experience:
Let’s be honest: I believe this hotel appears to be a rebranded version of Hotel Vista Express (confirmed by the floor mat still bearing the old name). The lobby might have been renovated, but that’s where the “4-star” illusion ends. The rest of the hotel, especially the rooms, is run-down and outdated.
Room Conditions – Old, Unkempt and Incomplete:
The rooms were not properly cleaned and felt dated. The furniture looked tired, the lighting was poor, and basic amenities were missing. We had to repeatedly call the reception just to request essentials like toothbrushes, toothpaste, bathrobes, and even a basket for used towels — all items that should already be provided in a room claiming 4-star status. Even more absurd, the bathroom had a sign asking us to put towels and bathrobes in a basket that was never there.
They do not provide irons or ironing boards in the rooms either — you have to call room service and wait for someone to bring them, and the staff were incredibly cold and unwelcoming.
Unbelievable Housekeeping Policy – Charged for “Stained” Sheets:
This was the worst part of our stay. We were told that we had to wash the bedsheet ourselves because they found some minor stains — possibly from a brand-new Tiger Balm my wife had just bought. Otherwise, they would charge us 2,500 baht for a replacement. What kind of “4-star hotel” expects guests to hand-wash sheets during a vacation?
Ironically, the next set of bedsheets they gave us already had stains — and they said that was acceptable. So the double standards and their eagerness to charge us for the slightest thing left us speechless.
Staff Attitude – Cold and Unprofessional:
Throughout our stay, we felt like we were bothering the staff every time we requested something. There was no hospitality, no warmth, no effort to make us feel welcome. For a hotel in the heart of Bangkok’s tourist district, the service was shockingly poor.
________________________________________
Final Verdict:
We've stayed in budget hotels that provided far better service, cleanliness, and value than Arck Hotel. This was hands down one of the most unpleasant hotel experiences we've had — we ended up spending more time arguing over policies and calling reception than enjoying our vacation.
Avoid this hotel at all costs. Spend your money elsewhere — you deserve better.
Family traveller
Comment: 11 Jun 2025
the location is very accessible to all shopping malls, night market, food, money exchange.. the food is also good and the rooms are very clean.
this hotel is highly recommended
this hotel is highly recommended
Family traveller
Comment: 16 May 2026
Stayed in: May 2026
Great Hotel for Shoppers
Very good rooms and accomodating staff.
Excellent location
4, 41 Soi Phetchaburi 19, Thanon Phaya Thai, Ratchathewi, Bangkok, 10400, Thailand|4.83 km from city centre
Check in and check out
Check in from:
14:00
Check out before:
12:00
Good to know
Pets not allowed
It is prohibited to bring durian to the hotel.
Extra beds are available for an additional charge, depending on the size of the room.
Arck Hotel: FAQs
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