Bangkok Palace Hotel
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 11:00 |
Pets | Pets not allowed |
Amenities
Wi-Fi
Parking
Air conditioning
Airport shuttle
Pool
Fitness centre
More about Bangkok Palace Hotel
Bangkok Palace Hotel
Bangkok Palace is conveniently located in the popular Pratunam area. It is within 2 km from Phetchaburi MRT Station and offers well-appointed rooms, a large outdoor pool and a 24-hour restaurant.
Reviews from 
Group traveller
PL
Comment: 27 Mar 2026
Stayed in: Mar 2026
It was OK
Very tasty food. The rooms were ok. You can hear the city life from it, but you can expect that from the location. The bathtub/shower was a bit hard to use as you cannot regulate the nozzle. The location is good for trips, as it is beside one of the main streets. The pool is a bit disappointing, because it was located on a shady side most of the day.
Hotel response
Comment: 1 Jun 2026
Thank you for taking the time to share your feedback following your stay with us.
We are pleased to hear that you enjoyed our tasty food and found our location convenient for exploring the city. Being situated near one of Bangkok's main streets certainly provides easy access to many attractions and transportation options.
We also appreciate your comments regarding the room, bathroom facilities, and swimming pool. Guest feedback is valuable to us, and we will share your observations with the relevant departments for their review as we continually seek ways to enhance our guests' experience.
Thank you once again for your feedback. We hope to have the opportunity to welcome you back on a future visit to Bangkok.
Warm regards,
Hotel Management
We are pleased to hear that you enjoyed our tasty food and found our location convenient for exploring the city. Being situated near one of Bangkok's main streets certainly provides easy access to many attractions and transportation options.
We also appreciate your comments regarding the room, bathroom facilities, and swimming pool. Guest feedback is valuable to us, and we will share your observations with the relevant departments for their review as we continually seek ways to enhance our guests' experience.
Thank you once again for your feedback. We hope to have the opportunity to welcome you back on a future visit to Bangkok.
Warm regards,
Hotel Management
Family traveller
Comment: 8 Aug 2026
Stayed in: Aug 2026
Visited on August 06! TERRIBLE
I am extremely disappointed with the condition of the room provided to us. The toilet was not functioning, with the commode filled with water and unable to flush. The electricity was also not working properly, and the room was extremely dusty. The moment I sat down, dust visibly rose into the air, which raised serious concerns regarding the cleanliness and maintenance of the room.
I personally went to the reception and raised these issues with the manager. However, the manager showed very little concern and did not handle our complaint in a professional or satisfactory manner.
I have photographic evidence of all the issues mentioned above. Another guest also shared their hotel card with us as evidence of their stay after experiencing similar issues at the hotel.
we had already paid the full amount for the stay, we initiated at least a partial refund request; however, this was denied by the hotel.
Overall, this has been a very disappointing experience, particularly due to both the condition of the room and the way our concerns were handled by management.
I personally went to the reception and raised these issues with the manager. However, the manager showed very little concern and did not handle our complaint in a professional or satisfactory manner.
I have photographic evidence of all the issues mentioned above. Another guest also shared their hotel card with us as evidence of their stay after experiencing similar issues at the hotel.
we had already paid the full amount for the stay, we initiated at least a partial refund request; however, this was denied by the hotel.
Overall, this has been a very disappointing experience, particularly due to both the condition of the room and the way our concerns were handled by management.
Family traveller
Comment: 10 Jun 2026
Stayed in: Jun 2026
Scam in hotel
Worst room dirty pillows… arrogant manager even it’s their duty to check before handing us the key .. they’ll blame you and charge 400 bht… and they’ll tell you should call us it’s not clean running a scam over there
Hotel response
Comment: 18 Jun 2026
Dear Guest,
Thank you for sharing your feedback.
We are sorry to learn that your stay did not meet your expectations. However, we would like to clarify that our housekeeping team follows inspection procedures before rooms are released for guest occupancy. Following a review of the matter, we found no indication that the pillow was in the condition described at the time the room was assigned.
Regarding the charge mentioned, any compensation request is only considered after an assessment of the item concerned and in accordance with hotel procedures. We regret if this process was not explained clearly and caused frustration during your stay.
We value all guest feedback and remain committed to maintaining cleanliness standards and providing professional service to all our guests. Your comments have been shared with the relevant departments for further review and improvement.
Kind regards,
Hotel Management
Thank you for sharing your feedback.
We are sorry to learn that your stay did not meet your expectations. However, we would like to clarify that our housekeeping team follows inspection procedures before rooms are released for guest occupancy. Following a review of the matter, we found no indication that the pillow was in the condition described at the time the room was assigned.
Regarding the charge mentioned, any compensation request is only considered after an assessment of the item concerned and in accordance with hotel procedures. We regret if this process was not explained clearly and caused frustration during your stay.
We value all guest feedback and remain committed to maintaining cleanliness standards and providing professional service to all our guests. Your comments have been shared with the relevant departments for further review and improvement.
Kind regards,
Hotel Management
Family traveller
Comment: 29 May 2026
Stayed in: May 2026
Very rude staff
Reception staff very rude. Made us wait for too long and had very bad attitude and was not willing to listen to us.
Hotel response
Comment: 1 Jun 2026
Dear Guest,
Thank you for sharing your feedback.
We sincerely apologize to learn that your experience with our reception team did not meet your expectations. Providing courteous and attentive service is very important to us, and we regret that you felt kept waiting and that our staff's attitude came across as unfriendly.
Please be assured that your comments have been shared with the relevant department for review and follow-up, as we continuously strive to improve our service standards.
We appreciate your feedback and hope to have the opportunity to provide you with a better experience in the future.
Warm regards,
Hotel Management
Thank you for sharing your feedback.
We sincerely apologize to learn that your experience with our reception team did not meet your expectations. Providing courteous and attentive service is very important to us, and we regret that you felt kept waiting and that our staff's attitude came across as unfriendly.
Please be assured that your comments have been shared with the relevant department for review and follow-up, as we continuously strive to improve our service standards.
We appreciate your feedback and hope to have the opportunity to provide you with a better experience in the future.
Warm regards,
Hotel Management
Anonymous traveller
Comment: 13 Jan 2026
Stayed in: Dec 2025
The room was very basic and poorly maintained, looking old and outdated. While it appeared clean at first glance, I did notice a small cockroach, which was disappointing.
The worst part of the stay, however, was the check-out experience. Reception called me twice on the morning of check-out, starting at 10:00 am, in a very rude manner, insisting that I leave by 11:00 am at the latest. When I went down at 11:00, there was a huge queue, as many guests had clearly been asked to leave at exactly the same time. It took around 40–45 minutes just to check out and receive the deposit.
This situation could easily be avoided with better organization. Guests should not all be pushed to check out at the same time, allowing a staggered window (for example between 11:00 and 12:00) would greatly reduce queues and unnecessary inconvenience.
The worst part of the stay, however, was the check-out experience. Reception called me twice on the morning of check-out, starting at 10:00 am, in a very rude manner, insisting that I leave by 11:00 am at the latest. When I went down at 11:00, there was a huge queue, as many guests had clearly been asked to leave at exactly the same time. It took around 40–45 minutes just to check out and receive the deposit.
This situation could easily be avoided with better organization. Guests should not all be pushed to check out at the same time, allowing a staggered window (for example between 11:00 and 12:00) would greatly reduce queues and unnecessary inconvenience.
Location
1091/336 New Petchburi Road, Ratchathewi, Bangkok, 10400, Thailand|5.76 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
11:00
Good to know
Pets not allowed
It is prohibited to bring durian to the hotel.
Please contact the hotel for details about adding extra beds.
Bangkok Palace Hotel: FAQs
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