Waldorf Astoria Bangkok
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 12:00 |
Pets | Pets not allowed |
Amenities
Wi-Fi
Parking
Air conditioning
Airport shuttle
Pool
Fitness centre
More about Waldorf Astoria Bangkok
Waldorf Astoria Bangkok
Waldorf Astoria Bangkok – Luxury in the Heart of the City Stay in style at Waldorf Astoria Bangkok, just steps from CentralWorld and Siam Paragon. Enjoy spacious rooms from 50 sqm with floor-to-ceiling windows, elegant bathrooms, and luxury...
Reviews from 
Couple
Comment: 22 Jun 2026
Stayed in: Jun 2026
Best hotel!!!
I recently stayed at Waldorf Astoria Bangkok and once again had a wonderful experience.
From arrival to departure, the service was consistently attentive and professional. The team was welcoming, friendly, and always willing to help, making the stay feel comfortable and effortless.
The room was spacious, beautifully maintained, and thoughtfully designed. I particularly enjoyed the comfortable bed, the well-appointed bathroom, and the impressive views of the Bangkok skyline.
The hotel's location is also very convenient, with easy access to shopping, restaurants, and many of the city's attractions, while still feeling like a peaceful retreat from the busy streets outside.
One of the highlights of my stay was breakfast at The Brasserie. The selection was extensive, with both buffet and à la carte options available. Everything I tried was fresh and well prepared, and the service was excellent throughout.
What stood out most was the consistency across the entire hotel. Whether interacting with the front office, restaurant teams, housekeeping, or concierge, everyone demonstrated genuine hospitality and attention to detail.
Bangkok offers many excellent hotels, but Waldorf Astoria Bangkok continues to be one of my favorite places to stay. I look forward to returning on my next visit to the city.
Thank you to the entire team for another memorable stay.
From arrival to departure, the service was consistently attentive and professional. The team was welcoming, friendly, and always willing to help, making the stay feel comfortable and effortless.
The room was spacious, beautifully maintained, and thoughtfully designed. I particularly enjoyed the comfortable bed, the well-appointed bathroom, and the impressive views of the Bangkok skyline.
The hotel's location is also very convenient, with easy access to shopping, restaurants, and many of the city's attractions, while still feeling like a peaceful retreat from the busy streets outside.
One of the highlights of my stay was breakfast at The Brasserie. The selection was extensive, with both buffet and à la carte options available. Everything I tried was fresh and well prepared, and the service was excellent throughout.
What stood out most was the consistency across the entire hotel. Whether interacting with the front office, restaurant teams, housekeeping, or concierge, everyone demonstrated genuine hospitality and attention to detail.
Bangkok offers many excellent hotels, but Waldorf Astoria Bangkok continues to be one of my favorite places to stay. I look forward to returning on my next visit to the city.
Thank you to the entire team for another memorable stay.
Hotel response
Comment: 23 Jun 2026
Dear MA,
Thank you for choosing Waldorf Astoria Bangkok and for taking the time to share such a detailed review of your experience. We are delighted to receive your perfect rating.
We are truly honored by your continued support and delighted to know that another stay with us was such an enjoyable one. Your kind recognition of our team's hospitality, accommodations, breakfast experience, and overall consistency means a great deal to us. It is especially rewarding to know that Waldorf Astoria Bangkok continues to be one of your favorite places to stay in the city.
It means a great deal to know that you look forward to returning, and we look forward to welcoming you back again for another unforgettable stay.
Warm regards,
Waldorf Astoria Bangkok Team
Thank you for choosing Waldorf Astoria Bangkok and for taking the time to share such a detailed review of your experience. We are delighted to receive your perfect rating.
We are truly honored by your continued support and delighted to know that another stay with us was such an enjoyable one. Your kind recognition of our team's hospitality, accommodations, breakfast experience, and overall consistency means a great deal to us. It is especially rewarding to know that Waldorf Astoria Bangkok continues to be one of your favorite places to stay in the city.
It means a great deal to know that you look forward to returning, and we look forward to welcoming you back again for another unforgettable stay.
Warm regards,
Waldorf Astoria Bangkok Team
Family traveller
QA
Comment: 27 Jun 2026
Stayed in: Jun 2026
Luxury Rooms, Great Breakfast, Disappointing Elite Benefits and Service
As a Hilton Diamond member, I was looking forward to my stay at the Waldorf Astoria Bangkok. Overall, it was a good experience with a few notable disappointments.
Check-in was less efficient than expected, as it takes place on a different floor. There was no recognition of my Diamond status until I mentioned it and requested an early check-in. After some discussion, we were accommodated around 1:00 pm, which was appreciated.
The room was spacious, beautifully designed, and offered the amenities you’d expect from a luxury five-star hotel. One issue worth mentioning is the shower area. The floor doesn’t slope sufficiently toward the drain, causing water to pool outside the shower and creating a slippery surface. I nearly slipped twice, so it’s something the hotel should address.
The breakfast was the highlight of the stay. The selection was extensive, with excellent quality and plenty of variety. It was one of the better hotel breakfasts I’ve experienced and made for a very enjoyable start to each day.
The biggest disappointment was the lack of flexibility with our late checkout request. We had a 10:00 pm flight, and my spouse wasn’t feeling well after being out in Bangkok’s extreme heat. As a Diamond member, I requested a late checkout, but it was declined without offering any alternative. In contrast, other Hilton properties, including the Conrad Bangkok, have gone out of their way to accommodate us by providing another room for a few extra hours. Given the Waldorf Astoria brand and Hilton’s loyalty program, I expected a more guest-focused approach.
Overall, the hotel offers beautiful rooms, an outstanding breakfast, and an excellent location. However, the inconsistent recognition of elite benefits and the inflexible service prevent this stay from matching the exceptional standards I associate with the Waldorf Astoria brand.
Check-in was less efficient than expected, as it takes place on a different floor. There was no recognition of my Diamond status until I mentioned it and requested an early check-in. After some discussion, we were accommodated around 1:00 pm, which was appreciated.
The room was spacious, beautifully designed, and offered the amenities you’d expect from a luxury five-star hotel. One issue worth mentioning is the shower area. The floor doesn’t slope sufficiently toward the drain, causing water to pool outside the shower and creating a slippery surface. I nearly slipped twice, so it’s something the hotel should address.
The breakfast was the highlight of the stay. The selection was extensive, with excellent quality and plenty of variety. It was one of the better hotel breakfasts I’ve experienced and made for a very enjoyable start to each day.
The biggest disappointment was the lack of flexibility with our late checkout request. We had a 10:00 pm flight, and my spouse wasn’t feeling well after being out in Bangkok’s extreme heat. As a Diamond member, I requested a late checkout, but it was declined without offering any alternative. In contrast, other Hilton properties, including the Conrad Bangkok, have gone out of their way to accommodate us by providing another room for a few extra hours. Given the Waldorf Astoria brand and Hilton’s loyalty program, I expected a more guest-focused approach.
Overall, the hotel offers beautiful rooms, an outstanding breakfast, and an excellent location. However, the inconsistent recognition of elite benefits and the inflexible service prevent this stay from matching the exceptional standards I associate with the Waldorf Astoria brand.
Hotel response
Comment: 29 Jun 2026
Dear Farhan,
Thank you for choosing Waldorf Astoria Bangkok and for taking the time to share your thoughtful review.
We sincerely appreciate your loyalty as a Hilton Honors Diamond member and are pleased to know you enjoyed our spacious accommodations, breakfast experience, and convenient location.
At the same time, we regret that certain aspects of your stay did not fully reflect the level of personalized service and recognition you expected. We understand how important a seamless arrival experience and greater flexibility can be, particularly for our valued Hilton Honors Diamond members.
Please be assured that your feedback has been shared with the relevant team for careful review as we continually strive to enhance our guest experience.
We also appreciate your comments regarding the shower design and have shared them with our Engineering team for assessment.
Thank you once again for your valuable feedback. We look forward to welcoming you back and providing the exceptional Waldorf Astoria experience you have come to expect.
Warm regards,
Waldorf Astoria Bangkok Team
Thank you for choosing Waldorf Astoria Bangkok and for taking the time to share your thoughtful review.
We sincerely appreciate your loyalty as a Hilton Honors Diamond member and are pleased to know you enjoyed our spacious accommodations, breakfast experience, and convenient location.
At the same time, we regret that certain aspects of your stay did not fully reflect the level of personalized service and recognition you expected. We understand how important a seamless arrival experience and greater flexibility can be, particularly for our valued Hilton Honors Diamond members.
Please be assured that your feedback has been shared with the relevant team for careful review as we continually strive to enhance our guest experience.
We also appreciate your comments regarding the shower design and have shared them with our Engineering team for assessment.
Thank you once again for your valuable feedback. We look forward to welcoming you back and providing the exceptional Waldorf Astoria experience you have come to expect.
Warm regards,
Waldorf Astoria Bangkok Team
Couple
Comment: 5 Sep 2026
Stayed in: Sep 2026
Best birthday trip ever!
This was a spur-of-the-moment trip to celebrate my birthday and I loved it all. From a beautiful spacious room, delicious breakfast, friendly professional staff ( special shout out to Erwin- the F&B manager who felt like an old friend by the second day. His attention to detail and strong leadership were evident in the team’s performance).
The hotel has a good location, just a few minutes walking from the BTS and shopping/ food centers. However, as frequent Bangkok visitors we mostly stayed inside the hotel and made the most of our Hilton Honors perks. What a pleasure!
The hotel has a good location, just a few minutes walking from the BTS and shopping/ food centers. However, as frequent Bangkok visitors we mostly stayed inside the hotel and made the most of our Hilton Honors perks. What a pleasure!
Group traveller
Comment: 1 Sep 2026
Stayed in: Aug 2026
A truly pampering and memorable stay
My recent stay at Waldorf Astoria Bangkok was an excellent experience from beginning to end. I was particularly impressed by the wide variety and high quality of the breakfast selection. Every detail was beautifully presented, and the attentive service made each morning especially enjoyable.
The luxurious room and thoughtful amenities also made me feel thoroughly pampered throughout my stay. The hotel combines elegance and comfort in a very welcoming way.
I was also delighted to have the pleasure of meeting the General Manager, Mr Pisano, and reconnecting with Khun Jib, Khun May, Khun A-Da, and Khun Poy. Their warmth and hospitality added a personal touch to an already wonderful visit.
Overall, Waldorf Astoria Bangkok delivered the level of luxury, care, and service one would hope for from a Waldorf Astoria property. I would gladly recommend it and look forward to staying there again.
The luxurious room and thoughtful amenities also made me feel thoroughly pampered throughout my stay. The hotel combines elegance and comfort in a very welcoming way.
I was also delighted to have the pleasure of meeting the General Manager, Mr Pisano, and reconnecting with Khun Jib, Khun May, Khun A-Da, and Khun Poy. Their warmth and hospitality added a personal touch to an already wonderful visit.
Overall, Waldorf Astoria Bangkok delivered the level of luxury, care, and service one would hope for from a Waldorf Astoria property. I would gladly recommend it and look forward to staying there again.
Hotel response
Comment: 2 Sep 2026
Dear Joshua,
Thank you for choosing Waldorf Astoria Bangkok and for taking the time to share such a thoughtful review. We are delighted to know that you enjoyed your stay and felt well cared for throughout your visit.
Your kind recognition of our breakfast, accommodations, and attentive hospitality is sincerely appreciated. We are especially pleased that the warmth of our team added a personal touch to your experience, and we truly appreciate your recommendation.
We look forward to welcoming you back for another exceptional stay.
Warm regards,
Waldorf Astoria Bangkok Team
Thank you for choosing Waldorf Astoria Bangkok and for taking the time to share such a thoughtful review. We are delighted to know that you enjoyed your stay and felt well cared for throughout your visit.
Your kind recognition of our breakfast, accommodations, and attentive hospitality is sincerely appreciated. We are especially pleased that the warmth of our team added a personal touch to your experience, and we truly appreciate your recommendation.
We look forward to welcoming you back for another exceptional stay.
Warm regards,
Waldorf Astoria Bangkok Team
Family traveller
Comment: 27 Aug 2026
Stayed in: Aug 2026
Complaint Closure ?
Would I pay over S$400 a night again for what is positioned as one of Hilton’s top-tier luxury brands? Based on this experience, ..... probably not...
The hotel has impressive hardware, but the service lapses suggested a more fundamental operational problem. While my wife was checking out after 4pm, several guests were openly complaining that they still could not access their rooms despite the stated 3pm check-in time.
Our own concerns were raised while she was still staying at the hotel, yet management missed the opportunity to address them properly before she left. Ironically, the F&B manager—whose department was not responsible for most of the issues—showed the greatest ownership and provided the best service during the stay.
The attached email provides the fuller details and timeline.
At over S$400 a night, guests are paying for more than an attractive room and prestigious name. Luxury cannot stop at the hardware; service, accountability and basic operational delivery matter just as much.
The hotel has impressive hardware, but the service lapses suggested a more fundamental operational problem. While my wife was checking out after 4pm, several guests were openly complaining that they still could not access their rooms despite the stated 3pm check-in time.
Our own concerns were raised while she was still staying at the hotel, yet management missed the opportunity to address them properly before she left. Ironically, the F&B manager—whose department was not responsible for most of the issues—showed the greatest ownership and provided the best service during the stay.
The attached email provides the fuller details and timeline.
At over S$400 a night, guests are paying for more than an attractive room and prestigious name. Luxury cannot stop at the hardware; service, accountability and basic operational delivery matter just as much.
Hotel response
Comment: 28 Aug 2026
Dear Edwin K,
I am sorry that your wife’s stay left her disappointed and that our handling of her concerns did not restore her confidence before departure. With the busy schedule she described, she should have been able to rely on our team to make her visit easier.
Once her breakfast request had been accepted, it should have been communicated to the restaurant and prepared as agreed. Likewise, the promised concierge update should have reached her without her having to call again. We recognize how these missed commitments undermined the trust she had placed in us.
We also regret the lack of attentiveness she described at our entrance. A welcoming presence and an offer of assistance should be natural parts of every arrival and departure, helping our guests feel recognized and cared for.
As General Manager, I take responsibility for ensuring that we learn from her experience, with particular attention to how requests are passed between teams and how information is shared and acted upon. These are essential aspects of the dependable, personal service our guests should receive.
We appreciate your recognition of the care shown by Erwin, our Director of Food & Beverage, and your wife’s kind words about our breakfast hostess. Their professionalism reflects the standard of personal attention we expect throughout the hotel.
Thank you again for bringing these matters to our attention. We understand your hesitation about returning and nevertheless hope that you and your wife will consider giving us another opportunity to earn back your confidence.
Warm regards,
Sebastien Pisano
General Manager
Waldorf Astoria Bangkok
I am sorry that your wife’s stay left her disappointed and that our handling of her concerns did not restore her confidence before departure. With the busy schedule she described, she should have been able to rely on our team to make her visit easier.
Once her breakfast request had been accepted, it should have been communicated to the restaurant and prepared as agreed. Likewise, the promised concierge update should have reached her without her having to call again. We recognize how these missed commitments undermined the trust she had placed in us.
We also regret the lack of attentiveness she described at our entrance. A welcoming presence and an offer of assistance should be natural parts of every arrival and departure, helping our guests feel recognized and cared for.
As General Manager, I take responsibility for ensuring that we learn from her experience, with particular attention to how requests are passed between teams and how information is shared and acted upon. These are essential aspects of the dependable, personal service our guests should receive.
We appreciate your recognition of the care shown by Erwin, our Director of Food & Beverage, and your wife’s kind words about our breakfast hostess. Their professionalism reflects the standard of personal attention we expect throughout the hotel.
Thank you again for bringing these matters to our attention. We understand your hesitation about returning and nevertheless hope that you and your wife will consider giving us another opportunity to earn back your confidence.
Warm regards,
Sebastien Pisano
General Manager
Waldorf Astoria Bangkok
Excellent location
151 Ratchadamri Road, Lumpini, Pathum Wan, Bangkok, 10330, Thailand|5.12 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
12:00
Good to know
Pets not allowed
It is prohibited to bring durian to the hotel.
Please contact the hotel for details about adding extra beds.
Waldorf Astoria Bangkok: FAQs
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