Phulay Bay, a Ritz-Carlton Reserve

Name: Phulay Bay, a Ritz-Carlton Reserve
Address: 111 Moo 3 Nongthalay, Muang, Krabi, 81000, Thailand, Krabi, Krabi Province, 81000, Thailand

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Fast facts

Check in from:	15:00
Check out before:	12:00
Pets	Pets not allowed

Amenities

Wi-Fi

Parking

Air conditioning

Airport shuttle

Pool

Fitness centre

More about Phulay Bay, a Ritz-Carlton Reserve

Phulay Bay, a Ritz-Carlton Reserve

The 5-star Phulay Bay Ritz-Carlton Reserve is located along the shores of Andaman Sea in Krabi. Boasting 24-hour butler services, it also has an infinity pool, spa and 5 restaurants.

Reviews from

Mentioned by travellers

Family traveller

Comment: 1 Aug 2026

Absolutely love this place ❤️

I had been wondering what all the hype was about—until we arrived.
We’ve stayed at many Ritz-Carlton properties, including Singapore and Koh Samui, but Phulay Bay is in a league of its own when it comes to service and the overall guest experience.
The architecture immediately reminded me of The Barai in Hua Hin. Later, our butler, Khun Sun, explained that both properties were designed by the same architect, which made perfect sense.
From the moment we arrived, we were warmly welcomed by Khun Tanya, Khun Bon, Khun Sunny, and our butler, Khun Sun. Their genuine hospitality set the tone for the rest of our stay.
The grounds are simply stunning, with a small creek, waterfalls, lush gardens, mature trees, abundant birdlife, and a beautiful beachfront. Many reviews mention that the sea isn’t suitable for swimming, but I have to disagree. As long as you wear a pair of beach shoes, it’s absolutely enjoyable.
We visited Koh Hong twice during our stay. Although it can get quite crowded during peak hours, we still spotted schools of squid, a sea snake, a tiny red sea fan, sea anemone, and plenty of giant clams—an unforgettable experience.
One highlight was being invited to the management cocktail party. I truly appreciated the opportunity, as it showed that guest feedback is genuinely valued. It was a pleasure meeting Khun Ian and many other members of the team.
We already miss Phulay Bay and can’t wait to return.

Family traveller

Comment: 29 Aug 2026

Stayed in: Aug 2026

WOW - magical experience!

I was in many luxury hotels & resorts including various Ritz Carlton's and other top brands.
This one is by far the best of them.
It is a very special luxurious hotel with a very unique style. I was amazed with its beautiful design, everything is so magical and big.
By far the best rooms - huge beds, very high floor to ceiling and huge doors, showers, pools and it makes it so cool!
The view from the resort is stunning as well and the service was great too.
I came to this resort as I got some hot recommendations and I can say it was above my high expectations!
It is a must visit for those who like luxury/unique experiences or even just to properly relax!

Anonymous traveller

Comment: 28 Aug 2026

Stayed in: Aug 2026

All was perfect. I travel a lot and is very difficult find resort like this.
All is amazing :location, food, people work there especially AEA .For sure we come again soon.

Solo traveller

Comment: 26 Aug 2026

Stayed in: Aug 2026

The Pearl of Asia

There are a lot of beautiful places in Asia with breathtaking natural landscapes and excellent infrastructure, but only at the Phulay Bay Hotel, a Ritz-Carlton Reserve, the management managed to add a truly rare component to these essential attributes of a luxurious holiday - an extraordinary warmth of the heart, which the hotel staff generously shares with their guests. And they do it so sincerely and naturally that you simply have no choice but to respond in kind. This is a true retreat not only for the body but also for the soul, which becomes filled with light, harmony, and love. In any weather and any season, this resort exudes the atmosphere of a paradise oasis, where you are always welcomed and treated like royalty. If you feel you've earned such a holiday, then you definitely need to come to Phulay Bay, a Ritz‑Carlton Reserve for a week!

Family traveller

Comment: 25 Aug 2026

Stayed in: Aug 2026

Incredible experience thanks to Habib (Butler)

Absolutely incredible experience at this reserve. I visited here in August 2026 with my family and we had a wonderful time. It's located in a peaceful area which was extremely secure. The rooms were incredibly spacious - I shared a room with my two younger sisters and not once dis we feel claustrophobic. The reserve itself is beautiful, the pool area is lovely and the staff are incredible. Unfortunately don't remember the name of the gentleman who dealt with baggage but he was so cheery and lovely. Also the guys at sunset bar - namely George - were amazing and great to chat to. There were so many classes to get involved in or excursions to Hong Island that were throughly planned out. The spa was also one of the best I have ever been to (and I have been to many!) - the Indian head massage specifically was well worth the money (treatments were all a very good price). Also the breakfast was amazing (especially the french toast !!!) and the staff at breakfast were great and incredibly accommodating to allergies. But most of all what really made the experience at the reserve so incredible and comfortable was our wonderful butler Habib! I habe no words to describe how amazing Habib was - he was incredibly attentive and always there to help us with anything we need. My sister had managed to graze her knee and he was super helpful with arranging first aid. And he always seemed to be there with his buggy when we needed him. His attention to detail was incredible! I was talking to him by the pool while reading my book and when I saw him later on he brought me some bookmarks! Habib was just great! Very kind and personable and lovely to chat to. Habib really made our stay ten times better than it already was! I will be staying here again in the future!