Sun Palm
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Fast facts
Check in from: | 14:00 |
|---|---|
Check out before: | 11:00 |
More about Sun Palm
Sun Palm
Douz is home to Sun Palm . Local points of interest include Sahara Museum and Parc Ras Ras el-Ain Kebili. Along with 2 restaurants, this hotel has a bar/lounge and 2 coffee shops/cafes. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, spa services, a seasonal outdoor pool, and a 24-hour front desk are onsite. Sun Palm offers 400 accommodations with hair dryers and complimentary toiletries. Rooms open to balconies or patios. 32-inch flat-screen televisions come with satellite channels. Bathrooms include shower/tub combinations. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Housekeeping is provided daily. Recreational amenities at the hotel include a seasonal outdoor pool.
Reviews from 
Business traveller
Comment: 30 Apr 2026
Stayed in: May 2026
Amazing stay great staff all around.
My time here has been truly well spent and well worth my time. The atmosphere the staff the food the everything was amazing. Thank you to the bar staff who helped me unwind in a great way. Thank you to the cleaning crew and security crew who kept the place clean and safe. Thanks to my reservation desk hostess Zeinab… she made sure I was well taken care of with a pleasant and friendly attitude adorned with a beautiful smile. TY
Hotel response
Comment: 8 May 2026
Dear Arnie,
Thank you so much for your wonderful review!
We’re absolutely delighted to hear that your stay was so enjoyable, it means a lot to know that our team helped make your experience special. We’ll be sure to share your kind words with everyone, and especially Zeinab !
Your appreciation truly motivates us to continue delivering exceptional experiences to all our guests. We can’t wait to welcome you back again soon!
Best regards,
Sun Palm Douz,
Golden Yasmin Hotels.
Thank you so much for your wonderful review!
We’re absolutely delighted to hear that your stay was so enjoyable, it means a lot to know that our team helped make your experience special. We’ll be sure to share your kind words with everyone, and especially Zeinab !
Your appreciation truly motivates us to continue delivering exceptional experiences to all our guests. We can’t wait to welcome you back again soon!
Best regards,
Sun Palm Douz,
Golden Yasmin Hotels.
Couple
Comment: 30 May 2026
Stayed in: May 2026
Basic hotel chosen for practicality
As with many visitors I imagine, we stayed here as part of a 2 day Sahara visit. We weren’t informed of the hotel we were staying at but I’m probably glad about that. The room was extremely dated, thankfully had an air conditioner machine which worked but the bed wasn’t at all comfortable and the shower was mediocre. It felt safe even though it didn’t insulate us from the outside noise. Coming from the hotel we came from, it felt like a steep downgrade.
Dinner and breakfast was basic/not the tastiest, food that was brought out already cold. Staff were nice enough but I honestly don’t think this would be a hotel I would chose to stay at if given the choice
Dinner and breakfast was basic/not the tastiest, food that was brought out already cold. Staff were nice enough but I honestly don’t think this would be a hotel I would chose to stay at if given the choice
Hotel response
Comment: 3 Jun 2026
Dear Guest,
Thank you for taking the time to share your feedback and your honest comments.
We are pleased to hear that you found our staff welcoming and that you felt safe during your stay. Providing friendly service and a secure environment for our guests remains a priority.
At the same time, we are sorry to learn that overall your experience did not meet your expectations. Rest assured that your observations have been shared with our management team for review and improvement.
As a hotel that frequently welcomes travelers on Sahara excursions, we strive to offer a comfortable and authentic stopover experience, and feedback such as yours helps us identify areas where we can do better.
Thank you again for your review, and we wish you all the best for your future travels.
Best regards,
Sun Palm Douz,
Golden Yasmin Hotels.
Thank you for taking the time to share your feedback and your honest comments.
We are pleased to hear that you found our staff welcoming and that you felt safe during your stay. Providing friendly service and a secure environment for our guests remains a priority.
At the same time, we are sorry to learn that overall your experience did not meet your expectations. Rest assured that your observations have been shared with our management team for review and improvement.
As a hotel that frequently welcomes travelers on Sahara excursions, we strive to offer a comfortable and authentic stopover experience, and feedback such as yours helps us identify areas where we can do better.
Thank you again for your review, and we wish you all the best for your future travels.
Best regards,
Sun Palm Douz,
Golden Yasmin Hotels.
Couple
Comment: 18 May 2026
Stayed in: May 2026
Awful hotel
We stayed here as part of a Sahara excursion for one night. Upon check in, a member of staff grabbed our small holdall and walked away with it to our room then wouldn’t release it until my husband gave him a tip. The room was spacious but very tatty. The beds and pillows were hard like bricks plus the the bedding itchy. There was no toilet roll in the bathroom and the towels looked dirty and had an awful odour. Luckily, we brought our own of both so used those. Toiletries and hand soap were provided but were half used by past guests which is poor for health & safety reasons. Fortunately again, we had our own to use. The shower was hand held and the spray was akin to someone spitting and the water cold. The buffet dinner and breakfast wasn’t appetising so we just had some bread and a dessert in the evening plus yogurt the following morning. The staff were unwelcoming and noticeably favoured the French guests. It was tolerable for the time we spent there.
Hotel response
Comment: 3 Jun 2026
Dear Guest,
Thank you for sharing your feedback regarding your recent stay with us. We are genuinely sorry to learn that your experience did not meet your expectations.
The issues you describe do not reflect the level of hospitality we strive to provide. Rest assured that your comments have been shared with the relevant teams to ensure appropriate corrective actions are taken.
We are particularly troubled by your remarks regarding the interaction with our staff and your perception of unequal treatment among guests. We are committed to treating all visitors with the same level of respect and courtesy, regardless of nationality, and we will investigate this matter internally.
Again, we regret that we fell short during your visit and appreciate you bringing these matters to our attention.
We hope you enjoyed your tour to the Tunisian South and if you decide to repeat this experience, we would be happy to welcome you again and offer you a better stay.
Wishing you all the best in your future travels,
Best regards,
Sun Palm Douz,
Golden Yasmin Hotels.
Thank you for sharing your feedback regarding your recent stay with us. We are genuinely sorry to learn that your experience did not meet your expectations.
The issues you describe do not reflect the level of hospitality we strive to provide. Rest assured that your comments have been shared with the relevant teams to ensure appropriate corrective actions are taken.
We are particularly troubled by your remarks regarding the interaction with our staff and your perception of unequal treatment among guests. We are committed to treating all visitors with the same level of respect and courtesy, regardless of nationality, and we will investigate this matter internally.
Again, we regret that we fell short during your visit and appreciate you bringing these matters to our attention.
We hope you enjoyed your tour to the Tunisian South and if you decide to repeat this experience, we would be happy to welcome you again and offer you a better stay.
Wishing you all the best in your future travels,
Best regards,
Sun Palm Douz,
Golden Yasmin Hotels.
Group traveller
Comment: 16 Oct 2025
Stayed in: Oct 2025
An oasis in the middle of the desert
Very peaceful place, an oasis in the middle of the desert. I rested 100% for one night. The staff is very diligent, big bravo to your team!
Hotel response
Comment: 21 Oct 2025
Dear Ralica,
Thank you so much for your kind words!
We’re delighted to hear that you were able to fully rest during your stay, even if it was just for one night. Your appreciation means a lot to our team !
We hope to welcome you back for a longer stay next time, so you can enjoy even more of what our little desert haven has to offer!
Cordialement,
Sun Palm Douz,
Golden Yasmin Hotels.
Thank you so much for your kind words!
We’re delighted to hear that you were able to fully rest during your stay, even if it was just for one night. Your appreciation means a lot to our team !
We hope to welcome you back for a longer stay next time, so you can enjoy even more of what our little desert haven has to offer!
Cordialement,
Sun Palm Douz,
Golden Yasmin Hotels.
Couple
Comment: 13 Apr 2026
Stayed in: Apr 2026
Our penniless misery in the south of Tunisia! Kindness and concern of Hotels from SUN PALM to TWELVE
2 days and 1 night trip to the desert of the south of Tunisia, we had failed to inform our bankers (Belgium) that we were going to Tunisia, which made it impossible for us to withdraw money at a local ATM either at our resort (Hammamet Yasmine) or elsewhere (Tunis, TWELVE). A last attempt to withdraw was made at the ATM of DOUZ on the way to the hotel, without success! So, at the reception of the SUN PALM Hotel , Mr. LAHOUCINE B. and Mrs. ZIENEB (usually we do not mention the names of the people BUT HERE I think it is necessary to do it!! -- Allow me), with their kindness and all the care necessary in the face of our distress to go the next day in the desert without means of payment or a dinar in pocket, we agreed to make an account transfer (Belgium / Tunisia) from my bancare application of my mobile so that we can have Dinars. I thank you here for the professionalism, kindness and hospitality of our aforementioned contracts; they REALLY know what HOSPITALITY is like in the hospitality sector. Once again: "Choukran" as they say there.
The hotel, the food, the activities around were beautiful: Camel ride, first approach with desert wildlife: Fenecs; Sunset, calm and rest
The hotel, the food, the activities around were beautiful: Camel ride, first approach with desert wildlife: Fenecs; Sunset, calm and rest
Hotel response
Comment: 15 Apr 2026
Bonjour,
Un grand merci pour votre magnifique retour ❤️ et pour avoir pris le temps de partager votre expérience aussi en détail.
Nous sommes très touchés par vos mots et ravis d’apprendre que, malgré votre situation difficile, notre équipe a pu vous accompagner et vous aider à trouver une solution. Votre reconnaissance envers M. Lahoucine et Mme Zineb leur fera très plaisir — nous ne manquerons pas de leur transmettre vos compliments !
Nous sommes également heureux que vous ayez apprécié votre excursion dans le désert, les activités, ainsi que l’hébergement et la restauration. C’est une grande satisfaction pour nous de savoir que vous gardez de si beaux souvenirs de votre séjour en Tunisie.
Nous espérons avoir le plaisir de vous accueillir à nouveau pour une nouvelle expérience tout aussi mémorable !
Choukran et à bientôt♀️♂️,
Cordialement,
Sun Palm Douz,
Golden Yasmin Hotels.
Un grand merci pour votre magnifique retour ❤️ et pour avoir pris le temps de partager votre expérience aussi en détail.
Nous sommes très touchés par vos mots et ravis d’apprendre que, malgré votre situation difficile, notre équipe a pu vous accompagner et vous aider à trouver une solution. Votre reconnaissance envers M. Lahoucine et Mme Zineb leur fera très plaisir — nous ne manquerons pas de leur transmettre vos compliments !
Nous sommes également heureux que vous ayez apprécié votre excursion dans le désert, les activités, ainsi que l’hébergement et la restauration. C’est une grande satisfaction pour nous de savoir que vous gardez de si beaux souvenirs de votre séjour en Tunisie.
Nous espérons avoir le plaisir de vous accueillir à nouveau pour une nouvelle expérience tout aussi mémorable !
Choukran et à bientôt♀️♂️,
Cordialement,
Sun Palm Douz,
Golden Yasmin Hotels.
Location
Zone Touristique Bp 98, Douz, 4260, Tunisia|3.11 km from city centre
Check in and check out
Check in from:
14:00
Check out before:
11:00
Good to know
Please contact the hotel for details about adding extra beds.
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