Old Hall Hotel
+ 77
Find the best hotel in Buxton for your dates, by price or preference
Compare deals for Old Hall Hotel across hundreds of sites, all in one place
Look out for a deal with free cancellation or excellent ratings
Compare rooms and prices
We compare 100s of sites to get you the best deal
Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 11:00 |
Pets | Pets allowed with an extra charge |
Amenities
Wi-Fi
Parking
Air conditioning
Front desk 24 hour
Restaurant
Non-smoking
More about Old Hall Hotel
Old Hall Hotel
In the centre of picturesque Buxton, in the heart of the beautiful Peak District, the Old Hall Hotel features a traditional restaurant, free Wi-Fi and spacious rooms with period features.
Reviews from 
Anonymous traveller
Comment: 31 Aug 2026
Stayed in: Aug 2026
This was an excellent
Last minute find. Everything I needed, kitchen, bathroom and a clean modern room.
Last minute find. Everything I needed, kitchen, bathroom and a clean modern room.
Couple
Comment: 10 Jun 2026
Stayed in: Jun 2026
Very disappointing!!
I’m going to split this into 2 reviews; firstly the way staff treated us, then onto the room itself. This is a long one .
So after a wonderful stay in Buxton at another hotel down the road (see my review for Roseleigh hotel) we thought we’d return. Unfortunately couldn’t get that hotel again but found The Old Hall hotel on booking.com and booked it.
On arrival we hovered in the reception area (more like a hallway with a low window) for our turn whilst the receptionist was dealing with an older lady. The lady was complaining saying she couldn’t climb such steep stairs, and when she’d booked via booking.com there was no mention of steep stairs, and wanted a room move. The receptionist told her the hotel was full. We were close by and heard the whole conversation. I instantly thought this was a mistake! The receptionist (Victoria) was very flustered, clearly trying to man reception on her own whilst dealing with people checking in, wanting their luggage, phone calls and people complaining, all by herself. (Come on guys get more staff on reception at busy times).
Then when I gave her my name and booking details she said there was no booking. I had booked this 3 months ago, had the confirmation email and a reminder from booking.com the previous day about the upcoming trip. There is a booking! But Victoria couldn’t find the booking. We were told to wait in the bar! Just at the side. After lots of back and forth another lady (I think from the crescent hotel) came and said ‘there’s no booking, I think booking.com have scammed you’. I’d never heard anything so ridiculous! She told me I needed to ring booking.com. No help- or we’ll find you the phone number, nothing!! She said we’d have to pay for a room. I googled what to do if a hotel has lost my booking, and I read out the reply. She told me she didn’t have to find me any accommodation as it was a booking through booking.com and was their problem., not the hotels. I felt like she just wanted to get me out the way. She said she’d call in a manager.. in comes Lee (I think from the crescent too) he again looks at my confirmation emails and says there’s no booking, all we can do is buy a room. He says there’s a family suit available, says he usually sells it for X amount but he’ll knock off £50. By this point we felt like we had no option but to pay it, we’d already wasted 2 hours stood in reception arguing whether we had a booking or not. Whilst we paid and filled out a form. The room was being “freshened up” as this was the room with steep stairs that the other lady didn’t want.
When we finally found the door to room 12, it looked more like a cupboard door as it had a glass panel you could see straight in. But the key worked and in we went! Well the lady wasn’t wrong about steep stairs! There was a dirty tissue left on them, how the guy “freshening up” the room didn’t see that I don’t know. Any way the so called suite was the most weirdest place I’ve ever stayed. Old and quirky I could’ve appreciated, this was shoddy and weird. There’s 2 bathrooms, no showers btw only baths with a hose that doesn’t stay on the wall, they were very dirty (see pictures) , 1 at each end of the suite. A kitchen which was absolutely disgusting (see pics) a hallway/ random area for a table and 3 chairs, a bedroom with a single bed which we didn’t use, a tv area with a 2 seater sofa, the a double bed and 2 singles, then onto the bathroom with another random room with a vintage vacuum and 4 coat hangers. It was bleak!!! Rough as!! I wish I had gone back to reception and complained, but by this point our evening plans were fast approaching and we really couldn’t be bothered to argue any longer. At 6:30pm (2.5 hours after arrival) Victoria from reception rang my mobile saying she’d found my booking. I asked what room was it for as I didn’t like this one, she said the hotel was full and there wasn’t any other rooms anyway. Absolute shambles!! This along with the state of the room absolutely ruined our weekend away.
Also I barely got any sleep as I kept thinking someone would walk up the stairs and although the radiators constantly made a noise they did absolutely nothing, and I was freezing. The only saving grace was I absolutely pigged out on breakfast, I had to try and claw back the money we’d wasted on staying there!
So after a wonderful stay in Buxton at another hotel down the road (see my review for Roseleigh hotel) we thought we’d return. Unfortunately couldn’t get that hotel again but found The Old Hall hotel on booking.com and booked it.
On arrival we hovered in the reception area (more like a hallway with a low window) for our turn whilst the receptionist was dealing with an older lady. The lady was complaining saying she couldn’t climb such steep stairs, and when she’d booked via booking.com there was no mention of steep stairs, and wanted a room move. The receptionist told her the hotel was full. We were close by and heard the whole conversation. I instantly thought this was a mistake! The receptionist (Victoria) was very flustered, clearly trying to man reception on her own whilst dealing with people checking in, wanting their luggage, phone calls and people complaining, all by herself. (Come on guys get more staff on reception at busy times).
Then when I gave her my name and booking details she said there was no booking. I had booked this 3 months ago, had the confirmation email and a reminder from booking.com the previous day about the upcoming trip. There is a booking! But Victoria couldn’t find the booking. We were told to wait in the bar! Just at the side. After lots of back and forth another lady (I think from the crescent hotel) came and said ‘there’s no booking, I think booking.com have scammed you’. I’d never heard anything so ridiculous! She told me I needed to ring booking.com. No help- or we’ll find you the phone number, nothing!! She said we’d have to pay for a room. I googled what to do if a hotel has lost my booking, and I read out the reply. She told me she didn’t have to find me any accommodation as it was a booking through booking.com and was their problem., not the hotels. I felt like she just wanted to get me out the way. She said she’d call in a manager.. in comes Lee (I think from the crescent too) he again looks at my confirmation emails and says there’s no booking, all we can do is buy a room. He says there’s a family suit available, says he usually sells it for X amount but he’ll knock off £50. By this point we felt like we had no option but to pay it, we’d already wasted 2 hours stood in reception arguing whether we had a booking or not. Whilst we paid and filled out a form. The room was being “freshened up” as this was the room with steep stairs that the other lady didn’t want.
When we finally found the door to room 12, it looked more like a cupboard door as it had a glass panel you could see straight in. But the key worked and in we went! Well the lady wasn’t wrong about steep stairs! There was a dirty tissue left on them, how the guy “freshening up” the room didn’t see that I don’t know. Any way the so called suite was the most weirdest place I’ve ever stayed. Old and quirky I could’ve appreciated, this was shoddy and weird. There’s 2 bathrooms, no showers btw only baths with a hose that doesn’t stay on the wall, they were very dirty (see pictures) , 1 at each end of the suite. A kitchen which was absolutely disgusting (see pics) a hallway/ random area for a table and 3 chairs, a bedroom with a single bed which we didn’t use, a tv area with a 2 seater sofa, the a double bed and 2 singles, then onto the bathroom with another random room with a vintage vacuum and 4 coat hangers. It was bleak!!! Rough as!! I wish I had gone back to reception and complained, but by this point our evening plans were fast approaching and we really couldn’t be bothered to argue any longer. At 6:30pm (2.5 hours after arrival) Victoria from reception rang my mobile saying she’d found my booking. I asked what room was it for as I didn’t like this one, she said the hotel was full and there wasn’t any other rooms anyway. Absolute shambles!! This along with the state of the room absolutely ruined our weekend away.
Also I barely got any sleep as I kept thinking someone would walk up the stairs and although the radiators constantly made a noise they did absolutely nothing, and I was freezing. The only saving grace was I absolutely pigged out on breakfast, I had to try and claw back the money we’d wasted on staying there!
Couple
Comment: 3 Sep 2026
Stayed in: Sep 2026
1st wedding anniversary
We had a room appointed with a 4 poster bed. The furniture was old in keeping with the atmosphere. Bed was comfortable. The room was clean. Shower over the bath was great. The tea tray could have been more inclusive as no tea bags, 1 hot chocolate, 2 coffee sachets and 1 orange tea. 2 packets of biscuits. Breakfast was good quality .
Hotel response
Comment: 4 Sep 2026
Dear Sonia,
Thank you for taking the time to share your feedback. We are pleased you found the four-poster room comfortable, appreciated the cleanliness, and enjoyed the shower and breakfast. I am sorry the in-room refreshments did not feel sufficiently generous.
Thank you again; we hope to welcome you back to see the improvements.
Best regards
Francesca Graham
Front of House Manager
Thank you for taking the time to share your feedback. We are pleased you found the four-poster room comfortable, appreciated the cleanliness, and enjoyed the shower and breakfast. I am sorry the in-room refreshments did not feel sufficiently generous.
Thank you again; we hope to welcome you back to see the improvements.
Best regards
Francesca Graham
Front of House Manager
Anonymous traveller
Comment: 31 Aug 2026
Stayed in: Aug 2026
A lovely old place to stay if you're looking for something different from a Premier inn for a change. Parking available outside the hotel for a reasonable £6/24hrs. Room was a good size and clean, great shower, and a hearty breakfast. Location in central Buxton was perfect.
Group traveller
Comment: 29 Aug 2026
Stayed in: Aug 2026
Nice location
Location is great. Very central to everything. The building is very beautiful. The room was very tastefully decorated and in keeping with the building.
The room wasn’t as clean as I would have liked. An item of clothing was left from a previous guest so not checked well and bed wasn’t make up as twins as requested. This was rectified when asked.
The breakfast room is lovely. The food was fine with a reasonable range of cereal and hot food. We were ignored when we stood at the desk waiting to be seated. The girl clearly looked over but didn’t engage with us. After 5 minutes we seated ourselves. Perfectly fine for our needs for 1 night and the bed wasn’t very comfortable
The room wasn’t as clean as I would have liked. An item of clothing was left from a previous guest so not checked well and bed wasn’t make up as twins as requested. This was rectified when asked.
The breakfast room is lovely. The food was fine with a reasonable range of cereal and hot food. We were ignored when we stood at the desk waiting to be seated. The girl clearly looked over but didn’t engage with us. After 5 minutes we seated ourselves. Perfectly fine for our needs for 1 night and the bed wasn’t very comfortable
Hotel response
Comment: 30 Aug 2026
Dear LLcoolJ,
Thank you for taking the time to share your feedback. We are pleased you valued our central setting, historic charm, and breakfast room. I am sorry your room preparation, cleanliness, seating experience, and bed comfort fell short of expectations. We are currently refurbishing to enhance facilities, guest comfort, and the breakfast experience, and your impressions are appreciated.
Thank you again, and we hope to welcome you back to Old Hall Hotel on a future occasion.
Best regards
Francesca Graham
Front of House Manager
Thank you for taking the time to share your feedback. We are pleased you valued our central setting, historic charm, and breakfast room. I am sorry your room preparation, cleanliness, seating experience, and bed comfort fell short of expectations. We are currently refurbishing to enhance facilities, guest comfort, and the breakfast experience, and your impressions are appreciated.
Thank you again, and we hope to welcome you back to Old Hall Hotel on a future occasion.
Best regards
Francesca Graham
Front of House Manager
Excellent location
The Square, Buxton, SK17 6BD, United Kingdom|0.11 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
11:00
Good to know
Pets allowed with an extra charge
Please contact the hotel for details about adding extra beds.
Old Hall Hotel: FAQs
Need flights or a car for your trip?
Did you know we can help you plan the rest of your trip? Get exclusive deals and great rates for flights and car hire.Flights
Car hire in Buxton