Quality Hotel Hampstead
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Fast facts
Check in from: | 14:00 |
|---|---|
Check out before: | 11:00 |
Pets | Pets not allowed |
Amenities
Wi-Fi
Parking
Front desk 24 hour
Restaurant
Non-smoking
Laundry
More about Quality Hotel Hampstead
Quality Hotel Hampstead
The Quality Hotel Hampstead is less than 500 metres from Finchley Road Railway and Tube Stations. The hotel offers rooms each with a private bathroom, free Wi-Fi and free parking.
Reviews from 
Business traveller
Comment: 9 May 2026
Stayed in: May 2026
Exceptional service & welcome
Absolutely exceptional experience at Oulton Hall.
As a wheelchair user attending a formal awards evening with my assistance dog Elvis, accessibility and support can often feel uncertain. However, from the moment we arrived, the staff at Oulton Hall made us feel genuinely welcomed, respected and included.
Throughout the evening, staff consistently opened doors for me without hesitation, making moving around the venue smooth and dignified. Small acts like this make an enormous difference and did not go unnoticed.
The team were also wonderful with Elvis. Despite all the attention his bow tie attracted during the evening, staff never forgot he was there working as my assistance dog. They regularly ensured he had fresh water and checked he was comfortable throughout the night, which I truly appreciated.
One moment that particularly stood out was during dinner service, when a waiter discreetly and professionally assisted by cutting up my food. This was handled with such kindness and professionalism that it preserved my dignity completely and avoided any embarrassment — something that means far more than people may realise.
I also want to highly praise the accessible facilities. For the first time in a very long time, I used an accessible toilet where I could comfortably turn my wheelchair around and independently lock the door. Sadly many venues still fail to provide genuinely functional accessible spaces, so this deserves real recognition.
The entire evening felt welcoming, inclusive and respectful. Oulton Hall should be incredibly proud of the environment and level of service their team provides for disabled guests and assistance dog users alike.
Thank you from both myself and Elvis
#ElvisApproved
As a wheelchair user attending a formal awards evening with my assistance dog Elvis, accessibility and support can often feel uncertain. However, from the moment we arrived, the staff at Oulton Hall made us feel genuinely welcomed, respected and included.
Throughout the evening, staff consistently opened doors for me without hesitation, making moving around the venue smooth and dignified. Small acts like this make an enormous difference and did not go unnoticed.
The team were also wonderful with Elvis. Despite all the attention his bow tie attracted during the evening, staff never forgot he was there working as my assistance dog. They regularly ensured he had fresh water and checked he was comfortable throughout the night, which I truly appreciated.
One moment that particularly stood out was during dinner service, when a waiter discreetly and professionally assisted by cutting up my food. This was handled with such kindness and professionalism that it preserved my dignity completely and avoided any embarrassment — something that means far more than people may realise.
I also want to highly praise the accessible facilities. For the first time in a very long time, I used an accessible toilet where I could comfortably turn my wheelchair around and independently lock the door. Sadly many venues still fail to provide genuinely functional accessible spaces, so this deserves real recognition.
The entire evening felt welcoming, inclusive and respectful. Oulton Hall should be incredibly proud of the environment and level of service their team provides for disabled guests and assistance dog users alike.
Thank you from both myself and Elvis
#ElvisApproved
Family traveller
Comment: 23 Apr 2026
Stayed in: Apr 2026
Mouldy in room
Stayed in the hotel a couple of times but unfortunately the second time fell way below standard. First time, staff were friendly, room was clean, and the food was lovely. Second time we were put in a mouldy room. Mould in the corners, mould under the table and all the along the windowsill. Because we had such a good stay the first time round, I wanted to give the hotel the benefit of the doubt, so I wrote a complaint to booking.com requesting a partial refund, because for £200 night, a mouldy room (especially with a child) is unacceptable and way below standard. Unfortunately, the hotel rejected the offer and insisted this wasn’t an issue and it was “only condensation”. There were also a few issues though-out the stay including a key fob which didn’t work which left us locked outside our room for 20 minutes. Again, this wasn’t addressed. Hotel offered me firstly a 15% refund then a 25% refund, which I think for a mouldy room, isn’t acceptable. The hotel was sold out due to a Wembley match on the day, so could not be moved rooms. I really didn’t want to write a review, as I said, the staff and the team were always friendly, but I am disappointed in the lack of accountability, mould is a serious health and safety concern and should be addressed indefinitely. The fact that the hotel hasn’t even apologised for placing us in a room with mould (with our child) but except keeps avoiding the issues is really disappointing.
Anonymous traveller
Comment: 10 Sep 2026
Stayed in: Sep 2026
Clean and friendly staff, good location and excellent for parking in London, where so many hotels charge you for overnight parking now. Done the job perfectly for a single night trip.
Family traveller
Comment: 2 Mar 2026
Stayed in: Feb 2026
Unacceptable hygiene standards and a complete lack of basic cleanliness.
Late at night, when I got into bed, I discovered a pair of boxer shorts inside the bed, that part of the bed was undone too, clearly the bed had not been properly cleaned and the linen changed after the previous guest.
Bathroom taps dirty and unpleasant to touch.
Far below basic cleanliness standards and I would not recommend this hotel based on my experience
Bathroom taps dirty and unpleasant to touch.
Far below basic cleanliness standards and I would not recommend this hotel based on my experience
Anonymous traveller
Comment: 16 Aug 2026
Stayed in: Aug 2026
We stayed here as a family for a concert at Wembley. I was booked into a TRAVELODGE but switched last minute as this place felt more convenient and £100 cheaper! Plus breakfast was included the next day and it was decent. 6 min walk to the tube and then one stop to Wembley on the met line. Hotel is 3 star so we didn’t expect much. But was pleasantly surprised. Warm welcome from the man on check in, room was clean, tea and coffee in the room, tv and a fan. 3 twin beds so that was good. Cute little pink bar in the reception area. Plenty of places near by to grab food. Really happy I booked this 5 hours before check in! If I go to another gig I would stay here, it ment we didn’t have to leave early and could stay till the last song. Even being caught in the concert traffic at the tube we were back before midnight! We had breakfast before we left and they even had my favourite Tim’s Dairy yoghurts! Staff were super attentive at breakfast and lady at check out was lovely too.
Very good location
5-7 Frognal, London Borough of Camden, London, NW3 6AL, United Kingdom|5.91 km from city centre
Check in and check out
Check in from:
14:00
Check out before:
11:00
Good to know
Pets not allowed
Please contact the hotel for details about adding extra beds.
Quality Hotel Hampstead: FAQs
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