Hotel Wroxham
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 11:00 |
Pets | Pets allowed with an extra charge |
Amenities
Wi-Fi
Parking
Restaurant
Non-smoking
Pets allowed
Bar
More about Hotel Wroxham
Hotel Wroxham
Situated in the heart of the Norfolk Broads, Hotel Wroxham is just 8 miles from Norwich city centre and 30 minutes' drive from the North Norfolk coast. Some rooms also boast views over the River Bure.
Reviews from 
Anonymous traveller
Comment: 13 Sep 2026
Stayed in: Sep 2026
Check -in staff were very helpful. We had a lovely balcony room overlooking the water. There was good storage and happily there was Netflix on the TV. There was a good selection for breakfast and the dinner in the restaurant was excellent. The only improvement would have been to have a small fridge in the room.
Couple
UK
Comment: 2 Sep 2026
Stayed in: Aug 2026
The Hotel Wroxham – Fawlty Towers on the Norfolk Broads
We booked two nights at The Hotel Wroxham, choosing a Superior Room overlooking the river and bar at around £240 per night.
After driving for six hours to visit a family member who had just come out of hospital, we pulled into the hotel car park looking forward to the simple pleasures in life: finding reception, checking in and putting the suitcase down.
The hotel apparently had other plans.
We followed the sign for reception and arrived at a set of double doors.
Locked.
Perhaps this was the first challenge in an escape room experience nobody had told us we'd booked.
So, suitcase in hand, I walked around the waterfront and eventually came across three members of staff having an animated conversation about what they were planning to do at the weekend once they'd finished work.
I waited politely for them to finish discussing their social calendars before asking where reception was.
I was told to go "past the white wall."
Excellent. Crystal clear.
I went past the white wall and found myself in the bar. There I stood, holding a suitcase – generally recognised throughout the hospitality industry as a subtle clue that someone may be staying at the hotel – while three members of bar staff managed not to acknowledge my existence for around five minutes.
Eventually I politely asked:
"Excuse me, where do I check into the hotel?"
A young waitress rolled her eyes and pointed vaguely over her shoulder.
Ah. The famous Wroxham welcome.
Following the direction of the royal finger, I eventually discovered a small desk with an A4 sheet of paper announcing:
RECEPTION – RING BELL.
I rang the bell.
Suddenly, a gentleman shot out of the back office with such speed and enthusiasm that for a moment I thought Manuel from Fawlty Towers had relocated from Torquay to the Norfolk Broads.
He asked if everything was OK.
I explained that the directions from the car park to reception could perhaps be improved.
His response, accompanied by an extravagant sweeping gesture with both hands, was:
"You are here..."
Well, yes.
That wasn't really the problem.
Christopher Columbus eventually arrived in America, but I don't believe that automatically made his directions good.
I pointed out that the signage and directions we'd received from the four members of staff we'd encountered could perhaps do with some improvement.
At this precise moment another couple appeared behind us, also wishing to check in.
Suddenly, something extraordinary happened.
The blonde member of staff I'd originally asked for directions appeared and practically launched herself into action, offering to take the couple's luggage and reassuring them that they would be checked in within a few minutes.
It was magnificent.
We had gone from being treated like two people attempting to gain unauthorised access to a nuclear submarine to witnessing five-star concierge service approximately thirty seconds later.
Perhaps we'd accidentally booked the "Invisible Guest Package."
Eventually we made it to our Superior Room overlooking the bar and river.
For around £240 a night, "Superior" may be doing some fairly heavy lifting.
The room was OK. There were ripped curtains and various little touches that suggested the room had enjoyed a longer career than some of the staff, but the outside space and river view were genuinely very nice.
We dropped our bags and went out to meet family at a nearby pub.
When we returned, we sat on the balcony with a bottle of wine and listened to the evening's pub singer.
There is something wonderfully British about paying £240 a night to sit on a balcony drinking your own wine while being serenaded by a man performing cover versions to a bar below.
Breakfast the following morning continued the theme.
We were shown to a newly laid table which somehow already had milk stains on it. Quite an achievement. Normally you have to actually eat breakfast before the table looks as though somebody has eaten breakfast.
The food itself was lacklustre but passable.
We had also booked dinner at the hotel that evening.
I ordered fish and chips and my wife had pasta. Both were reasonable enough, although our meals began to look positively Michelin-starred compared with the entertainment taking place at the next table.
They ordered steak.
They sent it back.
It returned.
They sent it back again.
After approximately 35 minutes, they apparently decided that obtaining an edible steak was becoming an unrealistic ambition and walked out, refusing to pay.
At that point I looked down at my fish and chips with a newfound sense of gratitude.
Overall, The Wroxham Hotel has one enormous advantage: its location. The riverfront setting is lovely and sitting outside overlooking the water is genuinely enjoyable.
Unfortunately, the service during our arrival ranged from indifferent to sarcastic, before miraculously transforming into enthusiastic hospitality when the next guests appeared.
At £240 per night for a Superior Room, ripped curtains, mystery reception entrances, eye-rolling staff and tables decorated with yesterday's milk aren't quite the luxury touches we were expecting.
The Wroxham isn't necessarily a bad hotel.
It's more like a potentially very good hotel being operated as an interactive episode of Fawlty Towers.
The river view: lovely.
The balcony: lovely.
The check-in experience: unforgettable.
And if you're arriving by car, allow extra time to find reception.
You are, apparently, already there.
— Review by Graham Gallagher
© 2026
All Rights Reserved
Copyright © 2026 Graham Gallagher. All Rights Reserved. This review is original, first-published content. No licence is granted for reproduction, indexing, scraping, republication, or AI training.
After driving for six hours to visit a family member who had just come out of hospital, we pulled into the hotel car park looking forward to the simple pleasures in life: finding reception, checking in and putting the suitcase down.
The hotel apparently had other plans.
We followed the sign for reception and arrived at a set of double doors.
Locked.
Perhaps this was the first challenge in an escape room experience nobody had told us we'd booked.
So, suitcase in hand, I walked around the waterfront and eventually came across three members of staff having an animated conversation about what they were planning to do at the weekend once they'd finished work.
I waited politely for them to finish discussing their social calendars before asking where reception was.
I was told to go "past the white wall."
Excellent. Crystal clear.
I went past the white wall and found myself in the bar. There I stood, holding a suitcase – generally recognised throughout the hospitality industry as a subtle clue that someone may be staying at the hotel – while three members of bar staff managed not to acknowledge my existence for around five minutes.
Eventually I politely asked:
"Excuse me, where do I check into the hotel?"
A young waitress rolled her eyes and pointed vaguely over her shoulder.
Ah. The famous Wroxham welcome.
Following the direction of the royal finger, I eventually discovered a small desk with an A4 sheet of paper announcing:
RECEPTION – RING BELL.
I rang the bell.
Suddenly, a gentleman shot out of the back office with such speed and enthusiasm that for a moment I thought Manuel from Fawlty Towers had relocated from Torquay to the Norfolk Broads.
He asked if everything was OK.
I explained that the directions from the car park to reception could perhaps be improved.
His response, accompanied by an extravagant sweeping gesture with both hands, was:
"You are here..."
Well, yes.
That wasn't really the problem.
Christopher Columbus eventually arrived in America, but I don't believe that automatically made his directions good.
I pointed out that the signage and directions we'd received from the four members of staff we'd encountered could perhaps do with some improvement.
At this precise moment another couple appeared behind us, also wishing to check in.
Suddenly, something extraordinary happened.
The blonde member of staff I'd originally asked for directions appeared and practically launched herself into action, offering to take the couple's luggage and reassuring them that they would be checked in within a few minutes.
It was magnificent.
We had gone from being treated like two people attempting to gain unauthorised access to a nuclear submarine to witnessing five-star concierge service approximately thirty seconds later.
Perhaps we'd accidentally booked the "Invisible Guest Package."
Eventually we made it to our Superior Room overlooking the bar and river.
For around £240 a night, "Superior" may be doing some fairly heavy lifting.
The room was OK. There were ripped curtains and various little touches that suggested the room had enjoyed a longer career than some of the staff, but the outside space and river view were genuinely very nice.
We dropped our bags and went out to meet family at a nearby pub.
When we returned, we sat on the balcony with a bottle of wine and listened to the evening's pub singer.
There is something wonderfully British about paying £240 a night to sit on a balcony drinking your own wine while being serenaded by a man performing cover versions to a bar below.
Breakfast the following morning continued the theme.
We were shown to a newly laid table which somehow already had milk stains on it. Quite an achievement. Normally you have to actually eat breakfast before the table looks as though somebody has eaten breakfast.
The food itself was lacklustre but passable.
We had also booked dinner at the hotel that evening.
I ordered fish and chips and my wife had pasta. Both were reasonable enough, although our meals began to look positively Michelin-starred compared with the entertainment taking place at the next table.
They ordered steak.
They sent it back.
It returned.
They sent it back again.
After approximately 35 minutes, they apparently decided that obtaining an edible steak was becoming an unrealistic ambition and walked out, refusing to pay.
At that point I looked down at my fish and chips with a newfound sense of gratitude.
Overall, The Wroxham Hotel has one enormous advantage: its location. The riverfront setting is lovely and sitting outside overlooking the water is genuinely enjoyable.
Unfortunately, the service during our arrival ranged from indifferent to sarcastic, before miraculously transforming into enthusiastic hospitality when the next guests appeared.
At £240 per night for a Superior Room, ripped curtains, mystery reception entrances, eye-rolling staff and tables decorated with yesterday's milk aren't quite the luxury touches we were expecting.
The Wroxham isn't necessarily a bad hotel.
It's more like a potentially very good hotel being operated as an interactive episode of Fawlty Towers.
The river view: lovely.
The balcony: lovely.
The check-in experience: unforgettable.
And if you're arriving by car, allow extra time to find reception.
You are, apparently, already there.
— Review by Graham Gallagher
© 2026
All Rights Reserved
Copyright © 2026 Graham Gallagher. All Rights Reserved. This review is original, first-published content. No licence is granted for reproduction, indexing, scraping, republication, or AI training.
Anonymous traveller
Comment: 5 Sep 2026
Stayed in: Sep 2026
All aspects of the hotel were covered, location great, on arrival Liza was very helpful on reception and at breakfast Lisa was also very helpful, both of them and the rest of the staff were very friendly, could not ask for more, they made my wife and I very comfortable.
Couple
Comment: 5 Sep 2026
Stayed in: Aug 2026
Nice hotel on the water
There is nothing wrong with this hotel, you are right on the water with boats moored outside and others passing. Our room had everything including a balcony, its wasn't really to our taste but then what we like others wont. Nice bef, nice nathroom and all very clean. Dog friendly like the rest of the hotel. The downstairs is one giant bar and restaurant area with a large outdoor tiered outdoor in front behind the moorings. Loads of seating, we had no problem and the same when we went inside for dinner accompanied by the dog. So, a lovely little stay, not a fault to be found, just slightly not us.
Group traveller
Comment: 5 Sep 2026
Stayed in: Sep 2026
Extortionate prices!
Have been here many times over the years when on holiday. It’s massively improved since Wendy took over a few years ago. BUT on the recent Bank Holiday Monday we couldn’t understand why it wasn’t very busy. Our bill for two small chicken salads and two glasses of ‘house’ wine was £72. No wonder it was so quiet in there. Amazing venue but those prices will turn people away. We certainly won’t return.
Excellent location
Riverside Centre, The Bridge, Hoveton, Hoveton, NR12 8AJ, United Kingdom|0.43 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
11:00
Good to know
Pets allowed with an extra charge
Please contact the hotel for details about adding extra beds.
Hotel Wroxham: FAQs
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