Premier Inn Pickering Hotel
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 12:00 |
Amenities
Wi-Fi
Front desk 24 hour
Non-smoking
Lift
Wheelchair access
Luggage storage
Reviews from 
Couple
Comment: 31 Aug 2026
Stayed in: Aug 2026
Once again we came out smiling.
Third visit there this year and not disappointed. Once again a clean comfortable room with the famous sumptuous bed. Very good breakfast as usual.
Very good staff who never stop , working at almost frantic pace.
All deserve a mention, Laura,Helen, Luke and the girls whose names I didn't get.
An extra person at check in and to help in the restaurant would relieve some pressure of the overworked team.
Water pressure at the bathroom taps has been turned too low and would be better increased a bit.
Nothing really negative to say, keep up the good work
Very good staff who never stop , working at almost frantic pace.
All deserve a mention, Laura,Helen, Luke and the girls whose names I didn't get.
An extra person at check in and to help in the restaurant would relieve some pressure of the overworked team.
Water pressure at the bathroom taps has been turned too low and would be better increased a bit.
Nothing really negative to say, keep up the good work
Hotel response
Comment: 5 Sep 2026
Thank you so much for taking the time to leave such a lovely review and for choosing to stay with us again!
We’re delighted to hear that you enjoyed another clean and comfortable stay, along with our famous Premier Inn bed and breakfast. It’s also wonderful to hear your kind words about the team and the hard work they put in every day.
A special thank you for mentioning Laura, Helen and Luke by name — we’ll make sure your lovely comments are passed on to them, as well as the rest of the team.
We truly appreciate your continued custom and look forward to welcoming you back for your next visit!
Kind regards,
Management
We’re delighted to hear that you enjoyed another clean and comfortable stay, along with our famous Premier Inn bed and breakfast. It’s also wonderful to hear your kind words about the team and the hard work they put in every day.
A special thank you for mentioning Laura, Helen and Luke by name — we’ll make sure your lovely comments are passed on to them, as well as the rest of the team.
We truly appreciate your continued custom and look forward to welcoming you back for your next visit!
Kind regards,
Management
Couple
UK
Comment: 5 Sep 2026
Stayed in: Aug 2026
Disappointing stay
Previous visits to this hotel have been faultless however on this visit standards seem to have slipped considerably, notably:
1. Towels in the room smelled fusty as if they had been folded & stored damp
2. Mould on shower head
3. Mould on window ledge / window frame
4. Holes in pillow case & duvet cover
5. Room generally smelled fusty and not aired until a/c had been running for a few hours.
I brought up point 1 with both room service & reception asking them to service room after 1st nights stay, however this didn’t happen and we had to go to reception ourselves to collect fresh towels - which did smell better.
I was going to discuss all the points detailed here on check out but nobody was available due to a busy breakfast service.
Would I stay here again - at the moment, unsure but the hotel is conveniently located for visiting the local area, possibly it’s only saving grace.
1. Towels in the room smelled fusty as if they had been folded & stored damp
2. Mould on shower head
3. Mould on window ledge / window frame
4. Holes in pillow case & duvet cover
5. Room generally smelled fusty and not aired until a/c had been running for a few hours.
I brought up point 1 with both room service & reception asking them to service room after 1st nights stay, however this didn’t happen and we had to go to reception ourselves to collect fresh towels - which did smell better.
I was going to discuss all the points detailed here on check out but nobody was available due to a busy breakfast service.
Would I stay here again - at the moment, unsure but the hotel is conveniently located for visiting the local area, possibly it’s only saving grace.
Hotel response
Comment: 5 Sep 2026
Thank you for your feedback. We’re sorry to hear that your stay did not meet expectations.
With regards to the issues raised about the room, we were not made aware of these during your stay. Had they been reported to reception, we could have investigated them and, if necessary, offered a room move or taken steps to rectify the issues. Unfortunately, if we are not aware of a problem, we are unable to assist or put it right.
Similarly, any requests for additional servicing or fresh towels need to be made through reception so that they can be actioned. If a request is not received by the team, we unfortunately have no way of knowing that it is required.
We do appreciate your feedback and will ensure the concerns raised are reviewed with the team.
We hope to welcome you again soon.
Kind regards,
Management
With regards to the issues raised about the room, we were not made aware of these during your stay. Had they been reported to reception, we could have investigated them and, if necessary, offered a room move or taken steps to rectify the issues. Unfortunately, if we are not aware of a problem, we are unable to assist or put it right.
Similarly, any requests for additional servicing or fresh towels need to be made through reception so that they can be actioned. If a request is not received by the team, we unfortunately have no way of knowing that it is required.
We do appreciate your feedback and will ensure the concerns raised are reviewed with the team.
We hope to welcome you again soon.
Kind regards,
Management
Family traveller
Comment: 3 Sep 2026
Stayed in: Sep 2026
They called the police and evicted us just because I said excuse me to ask for salt on our table.
Bad experience for me and family, I will urge you not to go there if you’re black , it’s a white community hotel. Avoid if you’re from a different colour and not white , David and manager are racist they don’t like blacks.
Couple
Comment: 3 Sep 2026
Stayed in: Aug 2026
Breakfast
Great location
Clean room (could do some a bit of TLC)
Our main reason for a 3 out of 5 was the breakfast. We stayed bank holiday Sunday. 2 members of staff were down to work this shift. 2 in a very busy hotel. It is in no way the fault of these members of staff, it is down to the management to put on more staff or help out themselves. This meant lots of things were missing from the breakfast as the 2 staff working couldn’t keep up with the demand!
Clean room (could do some a bit of TLC)
Our main reason for a 3 out of 5 was the breakfast. We stayed bank holiday Sunday. 2 members of staff were down to work this shift. 2 in a very busy hotel. It is in no way the fault of these members of staff, it is down to the management to put on more staff or help out themselves. This meant lots of things were missing from the breakfast as the 2 staff working couldn’t keep up with the demand!
Hotel response
Comment: 5 Sep 2026
Thank you for taking the time to leave your feedback. We’re pleased to hear that you found the room clean and enjoyed the hotel’s location.
We’re sorry that your breakfast experience did not meet expectations. The team worked extremely hard during what was a particularly busy Bank Holiday morning, and we appreciate your recognition that the two team members working were not at fault.
Our staffing levels are planned in line with company expectations and agreed requirements. Unfortunately, this is not something the hotel team has complete control over. We do, however, appreciate your feedback and will take your comments on board.
We hope to have the opportunity to welcome you back and provide a better experience in the future.
Kind regards,
Management
We’re sorry that your breakfast experience did not meet expectations. The team worked extremely hard during what was a particularly busy Bank Holiday morning, and we appreciate your recognition that the two team members working were not at fault.
Our staffing levels are planned in line with company expectations and agreed requirements. Unfortunately, this is not something the hotel team has complete control over. We do, however, appreciate your feedback and will take your comments on board.
We hope to have the opportunity to welcome you back and provide a better experience in the future.
Kind regards,
Management
Other
Comment: 1 Sep 2026
Stayed in: Aug 2026
Grim
Having been to this hotel for the August Bank Holiday weekend for the last three years it has only gone downhill. The EV charger in the car park did not work last year as nobody had paid maintenance and it appears nobody has fixed the problem. Dinner - this was off, that was off, settled for third choice. Dispute over changes to wine selecvtion from the meal deal. Not going back. Enough said.
Hotel response
Comment: 5 Sep 2026
Thank you for taking the time to leave your feedback. We’re sorry to hear that your recent stay did not meet your expectations.
Regarding the EV chargers, these are no longer operated at the hotel following the end of our contract with the previous provider. The chargers are not advertised as an available facility on our website or online, and unfortunately their current status is outside of our control.
We’re sorry to hear that you were disappointed with your dining experience and the issues surrounding the wine selection. Had these concerns been raised with the team during your stay, we would have welcomed the opportunity to discuss them and resolve them where possible.
We appreciate your feedback and are sorry that, on this occasion, your experience did not reflect the stays you had previously enjoyed with us.
Kind regards,
Management
Regarding the EV chargers, these are no longer operated at the hotel following the end of our contract with the previous provider. The chargers are not advertised as an available facility on our website or online, and unfortunately their current status is outside of our control.
We’re sorry to hear that you were disappointed with your dining experience and the issues surrounding the wine selection. Had these concerns been raised with the team during your stay, we would have welcomed the opportunity to discuss them and resolve them where possible.
We appreciate your feedback and are sorry that, on this occasion, your experience did not reflect the stays you had previously enjoyed with us.
Kind regards,
Management
Excellent location
Thornton Road, Pickering, YO18 7HZ, United Kingdom|1.17 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
12:00
Good to know
Please contact the hotel for details about adding extra beds.
Premier Inn Pickering Hotel: FAQs
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