Crooklands
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 11:00 |
Pets | Pets not allowed |
Amenities
More about Crooklands
Crooklands
The Crooklands, BW Signature Collection is 4 miles from Kendal and one mile from junction 36 of the M6 motorway. It offers en suite rooms with free Wi-Fi, a restaurant and free parking.
Comment: 4 Sep 2026
Stayed in: Sep 2026
Wonderful experience
Only 1 negative when we were there both restaurants were very busy, so we had to wait a bit longer for our food.But that wouldn't put me off recommend to friends,we hope to return in the future
Comment: 3 Sep 2026
Stayed in: Sep 2026
Dreadful food
Hotel response
Comment: 4 Sep 2026
I'm sorry to hear that you were disappointed with your experience at The Crooklands. We take comments about our food and service seriously, and I'm sorry you felt they were up to the standards we aim to deliver.
I'm also sorry that you found the music too loud and that you felt our staff were miserable. We pride ourselves on having a friendly and welcoming team, so this is particularly disappointing to hear.
Thank you again for your feedback. We're sorry that on this occasion The Crooklands wasn't to your taste.
VN
Comment: 2 Sep 2026
Stayed in: Sep 2026
Quite disappointing.
Hotel response
Comment: 3 Sep 2026
I'm pleased that you found our staff friendly, enjoyed the food and found our location convenient for exploring the Lake District. I'm sorry, however, that some aspects of your room and your overall experience didn't meet your expectations.
We appreciate your comments regarding the room facilities, including the positioning of the plug sockets and the bathroom mirror, and we'll certainly take these on board when looking at future improvements.
I'm also sorry that some menu choices had run out during your evening meal. We do our best to manage stock carefully, but occasionally popular dishes can sell out, particularly during busy periods.
Thank you again for your honest feedback. We're sorry that on this occasion we didn't quite meet your expectations.
Comment: 31 Aug 2026
Stayed in: Aug 2026
Poor bar service
Hotel response
Comment: 1 Sep 2026
I'm sorry that our team didn't explain the situation more clearly when you visited. We had tables available in the bar and you were more than welcome to sit and enjoy a drink. Unfortunately, however, we had a large party booked in for 6.30pm in the restaurant who had pre-ordered their food, followed by further bookings throughout the rest of the evening until we had availability for food at 8.15pm, we have one kitchen that all the food orders are served from, and they were unable to accommodate additional food orders until later in the evening.
We appreciate that this wasn't made clear to you at the time, and we're sorry for the misunderstanding. We hope you'll give us another opportunity to welcome you and enjoy a meal with us.
Comment: 30 Aug 2026
Stayed in: Aug 2026
A hidden gem
Hotel response
Comment: 31 Aug 2026
It's wonderful to hear that you enjoyed your stay with us and that everything from the modern décor and comfortable bed to the new bathroom made such a positive impression.
I'm also pleased that you enjoyed your meal and found our team so welcoming. "Five star" service is a fantastic compliment and will mean a great deal to everyone.
Thank you for choosing The Crooklands, and we're delighted to hear that you will be back. We look forward to welcoming you again soon!
Excellent location
Crooklands, Kendal, Preston Richard, LA7 7NW, United Kingdom|1.05 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
11:00
Good to know
Pets not allowed
Please contact the hotel for details about adding extra beds.
