HomeTowne Studios by Red Roof Austin
12621 Hymeadow Drive, Austin, 78729, United States
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 11:00 |
Amenities
Wi-Fi
Parking
Air conditioning
Non-smoking
Laundry
Lift
More about HomeTowne Studios by Red Roof Austin
HomeTowne Studios by Red Roof Austin
Featuring free WiFi, HomeTowne Studios by Red Roof Austin in Cedar Park. Austin is 22 km from the property. Free private parking is available on site. The accommodation is equipped with a high-definition flat-screen TV with cable and HBO.
Ratings and reviews
Cleanliness2.3
Location3.3
Service2.9
Rooms2.2
Value2.7
Sleep quality2.5
Traveller reviews
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Mentioned by travellers
Comment: 21 Feb 2025
Stayed in: Feb 2025
Mánager and office staff are great. By far the best service I’ve experienced in hotels stay. Highly recommend this place
Comment: 18 Apr 2025
Stayed in: Apr 2025
well first of all, it was a very sketchy environment, graffiti everywhere.
the room i was given. WHAT?!
Bugs everywhere.
i did not ONCE sleep under the covers. i brought my own blankets. there were bugs in the fridge, toilet, sink, just everywhere. like it hasn’t been cleaned in months, and the DOOR, Thenfront door wasn’t even stable! that was half opened!
this place was just overall terrible.
the room i was given. WHAT?!
Bugs everywhere.
i did not ONCE sleep under the covers. i brought my own blankets. there were bugs in the fridge, toilet, sink, just everywhere. like it hasn’t been cleaned in months, and the DOOR, Thenfront door wasn’t even stable! that was half opened!
this place was just overall terrible.
Family traveller
Comment: 8 Mar 2025
AWFUL EXPERIENCE!
We killed 5 roaches in the room, the dirty telephone between the beds didn't work, there were no washcloths, there was a small bottle of shampoo that had mostly been used up, there wasn't a trashcan anywhere, and the air conditioner was so loud, it was difficult to sleep, I will NEVER stay there again!!
Hotel response
Comment: 11 March
Dear Q338SXlydiah,
I appreciate you sharing your feedback following your stay at the HomeTowne Studios Austin. I was saddened to read that your stay fell short of your expectations due to the uncleanness of your room, lack of amenities in the bathroom, the insects you reported, among other concerns. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.
On future stays, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. We hope that you will give us the opportunity to provide you with a better experience at any of our other branded locations.
Sincerely,
Matthew
Red Roof Management
RediResponse Specialist
I appreciate you sharing your feedback following your stay at the HomeTowne Studios Austin. I was saddened to read that your stay fell short of your expectations due to the uncleanness of your room, lack of amenities in the bathroom, the insects you reported, among other concerns. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.
On future stays, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. We hope that you will give us the opportunity to provide you with a better experience at any of our other branded locations.
Sincerely,
Matthew
Red Roof Management
RediResponse Specialist
Comment: 4 Mar 2025
Stayed in: Feb 2025
Due to a work emergency they wouldnt cancel the room reservation.... And still charging me even though I purchased the protection package
Business traveller
Comment: 23 Aug 2024
Stayed in: Aug 2024
DEPLORABLE!!!
This is deplorable! I was super exhausted when I arrived. Traveling for work. The remote to the tv didn’t work. Requested another and was required to program it myself. That should have been the first red flag I suppose, so just crashed. Then when I woke up in the middle of the night, prepared to shower>The pictures speak for themselves. When contacting the front desk I was advised she couldn’t extend any form of assistance or compensation for room’s condition! I had to wait until 9am to speak with Jan the manager! Seriously! My hair is red by the way. So the black hair in the sink-NOT MINE! Even with shower shoes I can’t use the shower! GROSS! Mildew and what looks like koolaid stains. The dead roach was discovered when I tried to turn on the tv manually! Just deplorable! Never again! And the property while in a decent location, smells like marijuana right next to the office!!! This morning and last night when I walked to get a remote!!! Certainly the staff smell it!!!
Noteworthy details
Do not rent here!!!!
Noteworthy details
Do not rent here!!!!
Hotel response
Comment: 26 August
Hello Rasta,
We are disappointed to hear your recent stay at the HOMETOWNE STUDIOS AUSTIN did not meet your full expectations, prompting your 1/5. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback.
Sincerely,
Olivia
Red Roof Management
RediResponse Specialist
We are disappointed to hear your recent stay at the HOMETOWNE STUDIOS AUSTIN did not meet your full expectations, prompting your 1/5. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback.
Sincerely,
Olivia
Red Roof Management
RediResponse Specialist
Location
12621 Hymeadow Drive, Austin, 78729, United States|21.67 km from city centre
10 things to dowithin 0.16 km
2.11 km
1.92 km
0.88 km
Transportationwithin 25.58 km
21.20 km
24.67 km
25.58 km
Airportwithin 31.05 km
19.79 km
31.05 km
Check in and check out
Check in from:
15:00
Check out before:
11:00
Good to know
Please contact the hotel for details about adding extra beds.
Please contact the hotel for details about adding a cot.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. This property will not accommodate hen, stag or similar parties. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. A damage deposit of USD 100 is required on arrival. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full in cash, subject to an inspection of the property. Full housekeeping services are included in the price of your stay and offered once every two weeks, with a refresh in between. You may schedule additional housekeeping services for an additional cost. Towels and linens are available at the front reception. A valid credit card is required at check-in. The primary guest must be 21 years of age or older with valid identification at check-in. Active military personnel must be 18 years of age or older with valid identification at check-in. Dishes are not provided in the rooms, but dish packs are available for purchase. This location does not accept pets. Service and emotional support animals are always welcome.
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