Marriott's Willow Ridge Lodge
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Fast facts
Check in from: | 16:00 |
|---|---|
Check out before: | 10:00 |
Pets | Pets not allowed |
Children | Children are welcome at this hotel |
Amenities
Wi-Fi
Parking
Air conditioning
Pool
Fitness centre
Spa
More about Marriott's Willow Ridge Lodge
Marriott's Willow Ridge Lodge
Situated in Branson, 1.8 km from Titanic Museum, Marriott's Willow Ridge Lodge features accommodation with barbecue facilities and private parking.
Reviews from 
Family traveller
US
Comment: 15 Aug 2026
Great resort experience !
Comfortable beds and pillows. Nice rooms and bathrooms. It’s a bit noisy when people are heading back to rooms at night. If you are looking to be the only family in the pool area this is not for you. Outdoor pool was sizable but the most packed I’d ever seen in a hotel or resort pool. Cleaning people do not come each day which seems to be the standard at Marriott’s since Covid. No free breakfast. Donuts and cinnamon rolls close by. Planned resort daily activities. Great mini golf right by resort. Ping pong, shuffleboard and pool table. Great fun for families!
Anonymous traveller
Comment: 13 Aug 2026
Stayed in: Aug 2026
We had a wonderful stay the resort was very clean and staff was great. We will be back looking forward to it.
Family traveller
Comment: 24 Jul 2026
Horrible booking experience and check in! Don’t even think about early check-in!
We flew in from South Carolina with major delays in the airport. We were exhausted and hoped to be able to check in early. It never has been a problem with Holiday Inn resorts, however, we are waiting and our room is still not available. The staff has been very nice and pleasant, but I was hoping to check in early, unfortunately that wasn't an option. This is my first time booking a Marriott through Interval, and so far the entire experience has been disappointing. It's definitely not the first impression I was expecting.
As a travel advisor, I don’t think I’ve ever had not the option of checking in early or staff attempting to accommodate an early check in.
As a travel advisor, I don’t think I’ve ever had not the option of checking in early or staff attempting to accommodate an early check in.
Hotel response
Comment: 30 Jul 2026
Thank you for sharing your thoughts on check-in. We’re committed to enhancing the guest experience and appreciate your input.
Family traveller
Comment: 20 Jul 2026
Disappointing Stay at Marriott Vacation Club Branson – Far Below Expectations
I’m a longtime Marriott loyalist, but this stay at the Marriott Vacation Club in Branson, Missouri, was one of the most frustrating experiences I’ve had with the brand.
Short Version: If you are staying for a short time period avoid the “timeshare treatment” and fees. The housekeeping and room size won’t make it an enjoyable experience. Book a true hotel that can help make your stay comfortable.
I booked a smaller room directly through the Marriott website for a 3-night stay. Knowing the room type, I specifically called ahead to confirm we would receive daily housekeeping. The representative assured me we would get what they called a “daily tidy” service.
After the first day, we returned to an untouched room. When I called the front desk on July 17, 2026, I was told they only offer every-other-day service and that the “daily tidy” description was “misleading” (their words). They clarified it was simply a limited clean every other day. At that point, it was too late to change anything, so we made do.
The next day we returned around 3pm hoping to nap and shower before evening plans. The room was exactly as we had left it. At the front desk, staff explained they have until 4pm to service rooms and prioritize checkouts over stayovers. While I understand operational realities, I was surprised and frustrated that nothing had been done by mid-afternoon. The same associate I had spoken with the day before rolled her eyes at me, which only added to the poor experience. No one seemed to view this as an issue worth addressing.
I asked if they could at least bring fresh towels to the door so we wouldn’t have to vacate the room. Shortly after returning, we received multiple phone calls from the front desk and a housekeeper knocking—disrupting our attempt to rest. When the housekeeper arrived, she only had one towel initially. She later returned with towels but no hand towels or washcloths. By then it was too late for any meaningful tidy.
The room also had a persistent musty smell, likely made worse by damp bath and beach towels hanging to dry. As non-timeshare guests, we expected standard Marriott service levels rather than reduced attention. We didn’t stay long enough to use laundry facilities or most amenities, but the pools appeared well-maintained and the game room was clean. Unfortunately, those positives couldn’t make up for the core failures in housekeeping and guest service.
Over the past few years I’ve been shifting more toward Hilton properties, which have felt more dependable and consistent. Every time I give Marriott another chance, I end up disappointed. This was the lowest-bar experience I’ve had in a while: I simply wanted basic daily tidying and towel service so the room wouldn’t smell musty. Even my younger children, who don’t travel with us often and loved the big pool, thought the overall stay was disappointing.
I waited for a manager follow-up or even a simple morning check-in from the front desk, but nothing happened. It seemed the 4pm deadline was all that mattered.
I hope Marriott Vacation Club reviews these processes. Housekeeping communication and service standards need clear improvement to match the brand’s reputation.
Short Version: If you are staying for a short time period avoid the “timeshare treatment” and fees. The housekeeping and room size won’t make it an enjoyable experience. Book a true hotel that can help make your stay comfortable.
I booked a smaller room directly through the Marriott website for a 3-night stay. Knowing the room type, I specifically called ahead to confirm we would receive daily housekeeping. The representative assured me we would get what they called a “daily tidy” service.
After the first day, we returned to an untouched room. When I called the front desk on July 17, 2026, I was told they only offer every-other-day service and that the “daily tidy” description was “misleading” (their words). They clarified it was simply a limited clean every other day. At that point, it was too late to change anything, so we made do.
The next day we returned around 3pm hoping to nap and shower before evening plans. The room was exactly as we had left it. At the front desk, staff explained they have until 4pm to service rooms and prioritize checkouts over stayovers. While I understand operational realities, I was surprised and frustrated that nothing had been done by mid-afternoon. The same associate I had spoken with the day before rolled her eyes at me, which only added to the poor experience. No one seemed to view this as an issue worth addressing.
I asked if they could at least bring fresh towels to the door so we wouldn’t have to vacate the room. Shortly after returning, we received multiple phone calls from the front desk and a housekeeper knocking—disrupting our attempt to rest. When the housekeeper arrived, she only had one towel initially. She later returned with towels but no hand towels or washcloths. By then it was too late for any meaningful tidy.
The room also had a persistent musty smell, likely made worse by damp bath and beach towels hanging to dry. As non-timeshare guests, we expected standard Marriott service levels rather than reduced attention. We didn’t stay long enough to use laundry facilities or most amenities, but the pools appeared well-maintained and the game room was clean. Unfortunately, those positives couldn’t make up for the core failures in housekeeping and guest service.
Over the past few years I’ve been shifting more toward Hilton properties, which have felt more dependable and consistent. Every time I give Marriott another chance, I end up disappointed. This was the lowest-bar experience I’ve had in a while: I simply wanted basic daily tidying and towel service so the room wouldn’t smell musty. Even my younger children, who don’t travel with us often and loved the big pool, thought the overall stay was disappointing.
I waited for a manager follow-up or even a simple morning check-in from the front desk, but nothing happened. It seemed the 4pm deadline was all that mattered.
I hope Marriott Vacation Club reviews these processes. Housekeeping communication and service standards need clear improvement to match the brand’s reputation.
Hotel response
Comment: 22 Jul 2026
Thank you for sharing your thoughts. We apologize that the housekeeping services during your stay did not meet expectations. We’re committed to enhancing the guest experience and appreciate your input.
Couple
Comment: 15 Jul 2026
The Best Staff
July 15, 2026
To: General Manager:
I wanted to take a moment and let you know what great staff you had at the resort. We had a last-minute trip, and Mr. Eric Salmon was so helpful on the phone for us.
I also wanted to say that Christina (I believe that is her correct name) was such a joy to deal with at the front desk along with Eric.
Please let them know how much I appreciated them and a big thank you for all their hard work.
Can you please make sure this gets to the company, so they know what a great staff they have?
Tom & Amber Robertson
To: General Manager:
I wanted to take a moment and let you know what great staff you had at the resort. We had a last-minute trip, and Mr. Eric Salmon was so helpful on the phone for us.
I also wanted to say that Christina (I believe that is her correct name) was such a joy to deal with at the front desk along with Eric.
Please let them know how much I appreciated them and a big thank you for all their hard work.
Can you please make sure this gets to the company, so they know what a great staff they have?
Tom & Amber Robertson
Hotel response
Comment: 16 Jul 2026
We appreciate your feedback and are so glad you had a great stay. It’s always our goal to create wonderful experiences for our guests.
Excellent location
2929 Green Mountain Dr, Branson , 65616, United States|5.01 km from city centre
Check in and check out
Check in from:
16:00
Check out before:
10:00
Good to know
Children are welcome at this hotel
Please contact the hotel for details about adding extra beds.
2 years old and under
Free
Pets not allowed
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A damage deposit of USD 500 is required on arrival. This will be collected by credit card. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property. Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
Guests must provide a credit card that matches the name on the booking when checking in. The property will pre-authorize your card and release the preauthorization if there are no additional charges or damage to the room when checking out. Some properties and room types have special policies; please check with the property for more information.
This hotel accepts the following payment methods:
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